Autogate system disruption at KLIA not due to cyberattack
He explained that the issue likely stemmed from a disruption in data integration between the Malaysian Immigration System (MyIMMs) and the security database of an international enforcement agency, slowing down cross-checking procedures.
'So far, we have not detected any indication of a cyberattack. Let us carry out a thorough investigation to determine the actual cause,' he said during a press conference at Kuala Lumpur International Airport (KLIA) Terminal 1.
Mohd Shuhaily confirmed that all affected autogates for foreign visitors are now fully operational. He apologised for the inconvenience caused and assured the public that preventive measures are being taken to avoid future disruptions.
The system malfunction, which began last Friday and lasted until yesterday evening, caused congestion at major entry points, including KLIA Terminals 1 and 2, as well as the Customs, Immigration, and Quarantine (CIQ) Complexes at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) in Johor.
To manage the situation, AKPS activated all manual counters and deployed additional personnel to ease visitor flow. - Bernama
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