Latest news with #ManishVij
Time of India
01-07-2025
- Automotive
- Time of India
VinFast collaborates with Global Assure to expand customer service in India
VinFast, the electric vehicle manufacturer, has partnered with Global Assure to enhance its customer service network across India. The collaboration comes ahead of the planned launch of VinFast's VF 6 and VF 7 electric SUV models in the country. Global Assure will manage end-to-end delivery of support services including a 24x7 call centre, roadside assistance, mobile charging, and on-demand service vans. These offerings are designed to provide consistent and accessible customer assistance across geographies. Customers will be able to reach the support services through a toll-free number and dedicated email. Commitment to service beyond sales Pham Sanh Chau, CEO, VinFast Asia, said the agreement reflects the company's focus on delivering support beyond vehicle sales. 'As VinFast is gearing up to launch its premium electric SUVs – the VF 7 and VF 6 in India market, this partnership underlines the brand's commitment to ensure prompt, dependable, and customer-focused support across the country. Global Assure's strong capabilities and nationwide reach are well aligned with our commitment to quality, convenience, and care." Manish Vij, Co-founder and CEO, Global Assure, said the company looks forward to delivering responsive and efficient service to VinFast customers. 'We are excited to be the trusted partner of VinFast's customer support in India. With Global Assure's extensive expertise in deep understanding of Indian customer needs and pan-India presence, VinFast customers can expect efficient response times and high-quality service making every journey smoother, safer, and more reassuring for VinFast owners.' Service coverage across key functions The service agreement includes a dedicated customer support centre operational 24/7, roadside assistance services accessible across India, mobile charging units to meet EV needs in varied locations, and mobile service vans to attend to basic repair issues on-site. The initiative is part of VinFast's broader effort to develop an integrated service model that complements its upcoming vehicle portfolio and supports EV adoption in the Indian market.
Fashion Value Chain
19-06-2025
- Automotive
- Fashion Value Chain
Vinfast Signs Global Assure to Strengthen Customer Service Network Across India
VinFast, a leading global electric vehicle manufacturer, today announced its collaboration signing 'Global Assure' to strengthen customer service network across India. Global Assure is Indias one of the most trusted customer service providers. This collaboration is designed to deliver comprehensive customer support and innovative mobility solutions across the Indian market, reinforcing VinFasts commitment to exceptional customer experience in the rapidly growing electric vehicle segment. Mr. Pham Sanh Chau, CEO of VinFast Asia (left), and Mr. Manish Vij, Co-founder & CEO of Global Assure, sign an agreement to strengthen VinFasts customer service network across India Through this association, Global Assure will oversee the seamless delivery of essential customer care services including a Dedicated 24×7 Call Center, nationwide Roadside Assistance (RSA), Mobile charging solutions, and on-demand Mobile service operations. These services will be accessible to VinFast customers across the country, ensuring quick, reliable, and convenient support, anytime and anywhere. All the above service will be connected through Toll Free No. 1800-571-8888 and email – vfcareindia@ for customer convenience. Commenting on the collaboration, Mr. Pham Sanh Chau, VinFast CEO Asia said, 'As VinFast is gearing up to launch its premium electric SUVs – the VF 7 and VF 6 in India market, this partnership underlines the brand's commitment to ensure prompt, dependable, and customer-focused support across the country. Global Assure's strong capabilities and nationwide reach are well aligned with our commitment to quality, convenience, and care. Together, we aim to establish a holistic and reliable electric mobility ecosystem in India that extends beyond our vehicles to offer true peace of mind for our customers.' Signing the partnership, Manish Vij, Co-founder & CEO, Global Assure, said, 'We are excited to be the trusted partner of VinFast's customer support in India. With Global Assure's extensive expertise in deep understanding of Indian customer needs and pan-India presence, VinFast customers can expect efficient response times and high-quality service making every journey smoother, safer, and more reassuring for VinFast owners.' The comprehensive service portfolio will include: 24/7 Customer Support: A dedicated call center staffed with trained professionals to address customer queries and provide immediate assistance around the clock. Nationwide Roadside Assistance: Emergency roadside support services available across India, ensuring customers are never stranded regardless of location. Mobile Charging Solutions: On-demand mobile charging services to provide convenient charging options wherever customers may need them. Mobile Service Operations: A dedicated fleet of emergency support mobile Vans are equipped to ensure prompt on-site visit and assistance to customers during unexpected breakdowns for basic repair needs. About VinFast VinFast (NASDAQ: VFS), a subsidiary of Vingroup JSC, one of Vietnam's largest conglomerates, is a pure-play electric vehicle ('EV') manufacturer with the mission of making EVs accessible to everyone. VinFast's product lineup today includes a wide range of electric SUVs, e-scooters, and e-buses. VinFast is currently embarking on its next growth phase through rapid expansion of its distribution and dealership network globally and increasing its manufacturing capacities with a focus on key markets across North America, Europe and Asia. Learn more at:
Hindustan Times
17-06-2025
- Automotive
- Hindustan Times
VinFast partners with Global Assure for roadside assistance, customer support, mobile charging in India
The VinFast VF7 and VF6 will be the first launches from the brand in India and slated to arrive at customer homes by September this year Notify me Vietnamese carmaker VinFast has announced its partnership with Global Assure to strengthen its customer service network in India. Global Assure will provide comprehensive assistance to VinFast vehicle owners, including 24x7 online customer support with a dedicated call centre, nationwide roadside assistance, mobile charging solutions, and mobile service operations for breakdowns and basic repairs. VinFast After-Sales Service In India VinFast says Global Assure is one of the most trusted service providers in the Indian auto sector, and the collaboration promises a seamless after-sales service experience for vehicle owners. The automaker will be entering India later this year with the VinFast VF7 and VF6 electric SUVs. Bookings are slated to begin in July, while deliveries are likely to begin around September this year. Also Read : Vinfast's India strategy detailed - What does the Vietnamese carmaker have in store? (L-R) Pham Sanh Chau, CEO - VinFast Asia with Manish Vij, Co-founder & CEO, Global Assure, which will provide customer support to VinFast vehicle owners in India Commenting on the collaboration, Pham Sanh Chau, CEO - VinFast Asia, said, As VinFast is gearing up to launch its premium electric SUVs - the VF 7 and VF 6 in India market, this partnership underlines the brand's commitment to ensure prompt, dependable, and customer-focused support across the country. Global Assure's strong capabilities and nationwide reach are well aligned with our commitment to quality, convenience, and care. Together, we aim to establish a holistic and reliable electric mobility ecosystem in India that extends beyond our vehicles to offer true peace of mind for our customers." Speaking about the partnership, Manish Vij, Co-founder & CEO, Global Assure, said, 'We are excited to be the trusted partner of VinFast's customer support in India. With Global Assure's extensive expertise in deep understanding of Indian customer needs and pan-India presence, VinFast customers can expect efficient response times and high-quality service making every journey smoother, safer, and more reassuring for VinFast owners." Also Read : VinFast VF7 First Drive Impressions: Can this XEV 9e rival disrupt the segment? Watch: VinFast VF7 First Look Vietnamese e-SUV all set for India Launch VinFast India Plans VinFast is all set to enter the Indian market later this year. The company will open order books for the VF7 and VF6 electric SUVs from July onwards. The models will be locally assembled at the automaker's upcoming plant in Tamil Nadu, which will have an initial capacity of 50,000 units. Both the VF7 and VF6 will enter highly competitive segments with the former taking on the Mahindra XEV 9e and BYD Atto 3, while the latter will take on the Hyundai Creta Electric, Tata Curvv EV, MG ZS EV and the like. VinFast is expected to announce the prices, sales, and distribution strategy in the coming weeks. Check out Upcoming EV Cars in India. First Published Date: 17 Jun 2025, 19:01 PM IST
India Today
17-06-2025
- Automotive
- India Today
VinFast partners with Global Assure to strengthen customer service network in India
VinFast, the Vietnamese electric vehicle (EV) manufacturer, has announced a strategic partnership with Global Assure to establish a robust and comprehensive customer service infrastructure across India. The move underscores the brand's commitment to delivering top-tier service as it prepares to launch its premium electric SUVs—the VF 6 and VF 7—in the Indian Assure, a mobility and service solution provider, will offer VinFast customers an end-to-end support ecosystem. This includes a 24/7 dedicated call centre, nationwide roadside assistance (RSA), mobile charging services, and on-demand mobile service vans equipped for emergency repairs and customer convenience, VinFast has activated a dedicated toll-free helpline (1800-571-8888) and email support (vfcareindia@ Speaking on the collaboration, Pham Sanh Chau, CEO of VinFast Asia, said, "As VinFast is gearing up to launch its premium electric SUVs - the VF 7 and VF 6 in India market, this partnership underlines the brand's commitment to ensure prompt, dependable, and customer focused support across the country. Global Assure's strong capabilities and nationwide reach are well aligned with our commitment to quality, convenience, and care. Together, we aim to establish a holistic and reliable electric mobility ecosystem in India that extends beyond our vehicles to offer true peace of mind for our customers."Echoing this sentiment, Manish Vij, Co-founder and CEO of Global Assure, added, "We are excited to be the trusted partner of VinFast's customer support in India. With Global Assure's extensive expertise in deep understanding of Indian customer needs and pan-India presence, VinFast customers can expect efficient response times and high-quality service making every journey smoother, safer, and more reassuring for VinFast owners."advertisementThe company, a subsidiary of Vietnam's Vingroup JSC, has been aggressively growing its EV portfolio, which includes electric SUVs, e-scooters, and e-buses, with a focus on key markets in North America, Europe, and electric vehicle (EV) manufacturer VinFast is set to make its debut in the Indian market with the launch of much-anticipated electric SUVs. The company, which has rapidly gained attention in the global EV market, aims to capture a share of India's electric vehicle market. The company will open bookings for the two EVs this month. VinFast will launch the VF6 and the VF7 in the Indian to Auto Today Magazine
NDTV
17-06-2025
- Automotive
- NDTV
Vinfast Signs Global Assure To Improve EV Ownership Experience In India
VinFast, a leading global electric vehicle manufacturer, today announced its collaboration signing 'Global Assure' to strengthen its customer service network across India. Global Assure is one of India's most trusted customer service providers. This collaboration is designed to deliver comprehensive customer support and innovative mobility solutions across the Indian market, reinforcing VinFast's commitment to an exceptional customer experience in the rapidly growing electric vehicle segment. Through this association, Global Assure will oversee the seamless delivery of essential customer care services, including a Dedicated 24x7 Call Centre, nationwide Roadside Assistance (RSA), Mobile charging solutions, and on-demand Mobile service operations. These services will be accessible to VinFast customers across the country, ensuring quick, reliable, and convenient support anytime and anywhere. All the above services will be connected through Toll Free No 1800-571-8888 and email - vfcareindia@ for customer convenience. Commenting on the collaboration, Mr. Pham Sanh Chau, VinFast CEO Asia said, As VinFast is gearing up to launch its premium electric SUVs - the VF 7 and VF 6 in India market, this partnership underlines the brand's commitment to ensure prompt, dependable, and customer-focused support across the country. Global Assure's strong capabilities and nationwide reach are well aligned with our commitment to quality, convenience, and care. Together, we aim to establish a holistic and reliable electric mobility ecosystem in India that extends beyond our vehicles to offer true peace of mind for our customers." Signing the partnership, Manish Vij, Co-founder & CEO, Global Assure, said, "We are excited to be the trusted partner of VinFast's customer support in India. With Global Assure's extensive expertise in a deep understanding of Indian customer needs and pan-India presence, VinFast customers can expect efficient response times and high-quality service, making every journey smoother, safer, and more reassuring for VinFast owners." The comprehensive service portfolio will include: 24/7 Customer Support: A dedicated call centre staffed with trained professionals to address customer queries and provide immediate assistance around the clock. Nationwide Roadside Assistance: Emergency roadside support services are available across India, ensuring customers are never stranded regardless of location. Mobile Charging Solutions: On-demand mobile charging services to provide convenient charging options wherever customers may need them. Mobile Service Operations: A dedicated fleet of emergency support mobile Vans are equipped to ensure prompt on-site visits and assistance to customers during unexpected breakdowns for basic repair needs.
