VinFast collaborates with Global Assure to expand customer service in India
Global Assure will manage end-to-end delivery of support services including a 24x7 call centre, roadside assistance, mobile charging, and on-demand service vans. These offerings are designed to provide consistent and accessible customer assistance across geographies. Customers will be able to reach the support services through a toll-free number and dedicated email.
Commitment to service beyond sales
Pham Sanh Chau, CEO, VinFast Asia, said the agreement reflects the company's focus on delivering support beyond vehicle sales. 'As VinFast is gearing up to launch its premium electric SUVs – the VF 7 and VF 6 in India market, this partnership underlines the brand's commitment to ensure prompt, dependable, and
customer-focused support
across the country. Global Assure's strong capabilities and nationwide reach are well aligned with our commitment to quality, convenience, and care."
Manish Vij, Co-founder and CEO, Global Assure, said the company looks forward to delivering responsive and efficient service to VinFast customers. 'We are excited to be the trusted partner of VinFast's customer support in India. With Global Assure's extensive expertise in deep understanding of Indian customer needs and pan-India presence, VinFast customers can expect efficient response times and high-quality service making every journey smoother, safer, and more reassuring for VinFast owners.'
Service coverage across key functions
The service agreement includes a dedicated customer support centre operational 24/7, roadside assistance services accessible across India,
mobile charging units
to meet EV needs in varied locations, and mobile service vans to attend to basic repair issues on-site.
The initiative is part of VinFast's broader effort to develop an integrated service model that complements its upcoming vehicle portfolio and supports EV adoption in the Indian market.
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