Latest news with #Marchex
Business Wire
03-06-2025
- Automotive
- Business Wire
Marchex Announces Expanded Partnership with FordDirect to Provide AI-Powered Engage for Sales and Service Solutions to approximately 3,000 Ford Dealers and Lincoln Retailers
SEATTLE--(BUSINESS WIRE)-- Marchex (NASDAQ: MCHX), which harnesses the power of AI and conversational intelligence to drive revenue acceleration and operational excellence, today announces an expanded partnership with FordDirect. Building on the success of Marchex Spotlight for its dealer network, FordDirect will now make Marchex Engage for Sales and Service available to nearly 3,000 Ford Dealers and Lincoln Retailers nationwide. Auto dealers and retailers who employ Marchex Engage for Sales and Service will leverage advanced AI to deliver actionable insights on their customer interactions so they can maximize their sales and service opportunities. Engage automatically categorizes customer calls based on consumer intent and provides real-time alerts on missed sales and service opportunities. In addition, with the new Engage for Service product offering, insights from every service call can help increase repair order appointments, deliver better service experiences, and grow service revenue. The Marchex Engage for Sales and Service solution provides the following benefits: Lead Outcome Analysis: Track whether customer conversations result in a lead, appointment, or sale, and measure conversion rates through the sales funnel. High-Value Opportunity Alerts: Receive timely alerts on missed high-value opportunities so teams can re-engage potential customers and recover revenue. Customer Topics: Surface new and emerging customer needs and concerns, allowing team members to stay ahead of customer trends and demands. Customer Satisfaction Scoring: Gain real-time insights into customer sentiment, enabling dealers to proactively address issues, enhance sales and service quality, and improve overall customer satisfaction. Boost Revenue: Reduce failed call rates by capturing more sales and service opportunities and ensuring potential leads are effectively managed from the first call through final service. Actionable insights from customer conversations enable dealers to address customer needs in real time, optimize staffing levels and business operations for fluctuating traffic periods, identify performance issues, and coach team members to enhance revenue across the entire dealership and improve the customer experience. "We are pleased to expand our partnership with FordDirect to provide actionable insights that are essential for revenue growth and operational excellence," said Troy Hartless, Chief Revenue Officer at Marchex. "By enabling Ford dealerships and Lincoln retailers with Marchex Engage for Sales and Service, they will be better equipped to understand their customers' needs, capture more car sales, increase service bay traffic and revenue, and enhance lifetime customer value." "FordDirect is proud to expand our partnership with Marchex to bring their AI-powered Engage for Automotive into our nationwide network of Ford dealerships and Lincoln retailers,' said Dean Stoneley, CEO FordDirect. 'This partnership gives our dealers and retailers unmatched insights into customer interactions, helping us to improve performance, spot trends, and drive customer and dealer satisfaction." About FordDirect FordDirect, headquartered in Dearborn, Mich., connects the worlds of data, analytics and technology to provide best-in-class digital marketing and advertising solutions exclusively for Ford Dealers and Lincoln Retailers. FordDirect is a joint venture between Ford Motor Company and its franchised dealers with a mission of helping Ford and Lincoln dealerships sell more cars and trucks. About Marchex Marchex harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue acceleration. Marchex enables sales, marketing, service, operations, and executive teams to optimize customer journey experiences across omichannel communication channels. Through our prescriptive analytics solutions, we enable the alignment of enterprise strategy, empowering businesses to increase revenue through informed decision-making and strategic execution. Marchex provides conversational intelligence AI-powered solutions for market-leading companies in leading B2B2C vertical markets, including several of the world's most innovative and successful brands. Please visit or @marchex on X (formerly Twitter) ( where Marchex discloses material information from time to time about the company and its business.
Yahoo
14-05-2025
- Business
- Yahoo
Q1 2025 Marchex Inc Earnings Call
Trevor Caldwell; Senior Vice President, Strategic Initiatives & Investor Relations; Marchex Inc Edwin Miller; Chief Executive Officer; Marchex Inc Brian Nagle; Principal Financial Officer and Principal Accounting Officer; Marchex Inc Operator Good afternoon and thank you for joining today's first-quarter 2025 Marchex earnings conference call. (Operator Instructions)I now hand the call over to Trevor Caldwell, Senior Vice President of Investment Relations and Strategic Initiatives. You may proceed. Trevor Caldwell Thank you, Joel. Good afternoon, everyone, and welcome to Marchex's business update and first-quarter 2025 conference call. Joining us today are Edgar Miller, our CEO; Russ Horowitz, our Chairman of the Board; and Brian Nagel, our SVP, Corporate we get started, I would like to take this opportunity to remind you that our remarks today will include forward-looking statements, including references to our financial and operational performance, and actual results may differ materially from those contemplated by these forward-looking statements. Risks and uncertainties that could cause these results to differ materially are set forth in today's earnings press release and in our most recent annual and quarterly report filed with the SEC. Any forward-looking statements that we make on this call are based on assumptions as of today, and we undertake no obligation to update these statements for subsequent this call, we will present both GAAP and non-GAAP financial measures. A reconciliation of GAAP to non-GAAP measures is included in today's earnings press release. The earnings press release is available on the Investor Relations section of our this time, I'd like to turn the call over to Edwin. Edwin Miller Thank you, Trevor. Good afternoon, everyone, and thank you for joining us today. We are excited to mark the successful combination of key milestones in Marchex's two-year strategic, financial, and operational transformation. Over this period, Marchex has evolved into a SaaS-based prescriptive analytics provider powered by AI and proprietary first-party conversational data. This evolution has redefined who we are from our core technology platform to our product suite and how we serve our begin with our new technology foundation. With our OneStack platform unification initiative, we have consolidated the company's technology stack and data architecture into a single cloud-based architecture. This foundational project centralizes Marchex's large repository of first-party conversational data and powers the application of generative AI across the platform. This architecture now serves as the backbone for all future innovation and is already delivering impact across our business and for our customers. Because of this transformation, we have strengthened our financial profile are already seeing benefits. Our gross margin has increased by approximately 8% compared to the first quarter of 2023. OneStack allows us to operate with a more efficient cost structure, giving us the ability as we go forward to drop significant additional leverage to the bottom line as our product and customer momentum increases. We feel Marchex is incredibly well positioned to expand and drive incremental profitability as we introduce new AI products and features and drive more revenue. We believe that we are now at a strategic inflection point in our a new, more scalable, and profitable technology foundation, we are transitioning our focus to acceleration across our business. This will involve capitalizing on current momentum through launching innovative AI solutions, expanding sales channels, and deepening our presence in high-value verticals. We are strategically very well positioned in our four core verticals, which are auto, auto services, home services, and healthcare as well as other select industries. Additionally, we have now expanded our product capabilities to support all four business functions for our existing and new customers, including sales, marketing, service, and operations. In terms of progress, I want to highlight just a few we announced an expanded relationship with one of the largest Fortune 500 auto OEMs to include access to their base of more than 3,000 franchised auto dealerships to sell our flagship Engage for Sales product and our new Engage for Service product. This represents a new multimillion dollar opportunity for Marchex. We announced our new Engage for Service product just over a month ago, which enables Marchex to deliver AI-driven insights on service calls, which helps auto service departments recover missed opportunities, boost revenue, and increase lifetime customer value. This new AI-powered conversational intelligence solution is designed to help service centers better understand their customer engagement, elevates customer satisfaction, recover lost opportunities and increase revenue. Auto service centers are the backbone of dealerships, handling approximately 50% of all inbound now has a deferred or exclusive access to approximately 9,000 auto franchise dealerships with our current relationships. With our Engage offering now including both sales and service, we are opening incremental opportunity for Marchex to meaningfully expand our footprint and potential sell-through to a very large vertical market over time. Second, I'm excited to talk about the launch of our new user interface. This month, we launched our first ever comprehensive unified interface for customers across our products, which is an integrated element of the OneStack cloud technology platform. This initiative will lead to a unified customer experience and create more seamless upsell opportunities with new click to buy the new UI, we can deliver broadly applicable new AI features such as industry and customized benchmarking to our customers. Third, I'm excited to share that we have launched our first product into the Microsoft marketplace, marking an important step in expanding our go-to market strategy from one to one to one to many. As previously announced, Marchex entered to a strategic collaboration with Microsoft through the Microsoft Cloud AI Partner Program. This partnership makes Marchex's AI-powered conversational analytics solution globally accessible via Azure, providing a powerful channel to reach a broader enterprise audience. By leveraging a combination of direct enterprise sales, OEM relationships, technology integrators and platforms like Azure, Marchex is scaling our solutions more efficiently and solidifying our position as a trusted provider of conversational intelligence for large the coming months, we expect to introduce additional products across other leading marketplaces as well as with key integration and channel partners. Over time, we expect the combination of new AI-powered vertical signals and channel partnerships will be an important driver for growth. These initiatives are the first of many executed so far in 2025. There is much more to come as highlighted in today's release. Our business' ability to execute innovation across our product platform, expand and add new customer relationships, and open new markets is just that, I will hand the call to Brian to briefly overview some of our financial results and our guidance for 2025. Brian Nagle Thank you, for the first quarter of 2025 was $11.4 million. As communicated in today's press release, first-quarter revenue was affected by some seasonal call traffic factors and the timing of when we began to benefit from certain new sales, which we believe on a run rate basis will still accrue to the benefit of our overall 2025 financial operating expenditures, we continue to see efficiencies throughout the business as we benefited from the realignment of the organization following the completion of OneStack. We anticipate that our gross profit margins in particular should improve as we are carrying an overall lower cost cost structure going forward, which could enable significant future operating leverage for the business as new products and features sell through. On the balance sheet, we expect the second quarter to see cash balances stable to up relative to the first-quarter to annualized guidance, our 2025 financial plan reflects the belief that during 2025, we can grow to achieve more than $12.5 million in quarterly revenue or an annualized revenue run rate of $50 million or better by the end of 2025. With our progress with a more efficient cost structure at these revenue levels, we believe we can achieve more than $1.5 million in quarterly adjusted EBITDA or an annualized run rate of $6 million or more in adjusted do want to acknowledge there is currently some uncertainty due to the macroeconomic climate and lack of visibility. There are scenarios that could cause potential customers' impacts and increase the variability of actual financial performance. However, with the current momentum in the business, we believe that we are in a strong position to sell more through our expanding product platform and expanding customer relationships. As this progress materializes, we believe that we are in a position to realize greater overall profitability through our efficiency initiatives in the business as we move forward.I also want to note Marchex's adoption of a new share repurchase program and the sale of an unused domain as reported in today's release. If you can please see our press release for those that, I will hand the call back over to Edwin. Edwin Miller Thank you, Brian. We believe that Marchex has reached a key strategic inflection point. We are actively executing on a long-term vision to scale Marchex into a $100 million annual revenue business in the years ahead. Reaching this milestone will require building on our current momentum by launching innovative AI-driven solutions, broadening our sales channels, and strengthening our position in high-value verticals and expanded business functions, all while continuing to leverage our significant base of first-party conversational data to drive innovative solutions for Fortune 500 businesses and are highly focused on making 2025 a year of acceleration. With a strong foundation and a clear strategic vision in place, we are confident in our ability to drive sustainable growth, maintain financial discipline, and deliver meaningful value to both our customers and shareholders. I want to personally thank our team for their hard work and dedication to helping this business reach this important inflection point. I look forward to updating you in the coming that, I will hand the call back to the operator. Operator Thank you. We will now open the line for questions. (Operator Instructions)There are no questions in queue. I'll hand the call back over to the management team for concluding remarks. Edwin Miller Thank you. Thank you, everyone, for attending the call. We look forward to future dialogue with our shareholders. Brian Nagle Thank you, everyone. Operator That concludes today's conference call. Thank you for your participation. You may now disconnect your lines.
Yahoo
13-05-2025
- Business
- Yahoo
Marchex (MCHX) Reports Q1 Loss, Misses Revenue Estimates
Marchex (MCHX) came out with a quarterly loss of $0.04 per share versus the Zacks Consensus Estimate of a loss of $0.02. This compares to loss of $0.02 per share a year ago. These figures are adjusted for non-recurring items. This quarterly report represents an earnings surprise of -100%. A quarter ago, it was expected that this advertising and marketing company would post a loss of $0.02 per share when it actually produced a loss of $0.03, delivering a surprise of -50%. Over the last four quarters, the company has surpassed consensus EPS estimates just once. Marchex , which belongs to the Zacks Internet - Services industry, posted revenues of $11.4 million for the quarter ended March 2025, missing the Zacks Consensus Estimate by 4.35%. This compares to year-ago revenues of $11.57 million. The company has not been able to beat consensus revenue estimates over the last four quarters. The sustainability of the stock's immediate price movement based on the recently-released numbers and future earnings expectations will mostly depend on management's commentary on the earnings call. Marchex shares have lost about 16% since the beginning of the year versus the S&P 500's decline of -0.6%. While Marchex has underperformed the market so far this year, the question that comes to investors' minds is: what's next for the stock? There are no easy answers to this key question, but one reliable measure that can help investors address this is the company's earnings outlook. Not only does this include current consensus earnings expectations for the coming quarter(s), but also how these expectations have changed lately. Empirical research shows a strong correlation between near-term stock movements and trends in earnings estimate revisions. Investors can track such revisions by themselves or rely on a tried-and-tested rating tool like the Zacks Rank, which has an impressive track record of harnessing the power of earnings estimate revisions. Ahead of this earnings release, the estimate revisions trend for Marchex: mixed. While the magnitude and direction of estimate revisions could change following the company's just-released earnings report, the current status translates into a Zacks Rank #3 (Hold) for the stock. So, the shares are expected to perform in line with the market in the near future. You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here. It will be interesting to see how estimates for the coming quarters and current fiscal year change in the days ahead. The current consensus EPS estimate is -$0.01 on $12.44 million in revenues for the coming quarter and -$0.04 on $50.4 million in revenues for the current fiscal year. Investors should be mindful of the fact that the outlook for the industry can have a material impact on the performance of the stock as well. In terms of the Zacks Industry Rank, Internet - Services is currently in the top 37% of the 250 plus Zacks industries. Our research shows that the top 50% of the Zacks-ranked industries outperform the bottom 50% by a factor of more than 2 to 1. Globant (GLOB), another stock in the broader Zacks Computer and Technology sector, has yet to report results for the quarter ended March 2025. The results are expected to be released on May 15. This information technology services provider is expected to post quarterly earnings of $1.58 per share in its upcoming report, which represents a year-over-year change of +3.3%. The consensus EPS estimate for the quarter has been revised 1.8% lower over the last 30 days to the current level. Globant's revenues are expected to be $622.45 million, up 9% from the year-ago quarter. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report Marchex, Inc. (MCHX) : Free Stock Analysis Report Globant S.A. (GLOB) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Washington Post
13-05-2025
- Business
- Washington Post
Marchex: Q1 Earnings Snapshot
SEATTLE — SEATTLE — Marchex Inc. (MCHX) on Tuesday reported a loss of $2 million in its first quarter. On a per-share basis, the Seattle-based company said it had a loss of 5 cents. Losses, adjusted for stock option expense, came to 4 cents per share. The advertising and marketing company posted revenue of $11.4 million in the period.
Business Wire
12-05-2025
- Automotive
- Business Wire
Marchex Announces Expanded Partnership with Nationwide Leading Automotive OEM to Provide Access to AI-Powered Engage for Sales and Service Solutions to approximately 3,000 Auto Dealerships
SEATTLE--(BUSINESS WIRE)-- Marchex (NASDAQ: MCHX), which harnesses the power of AI and conversational intelligence to drive revenue acceleration and operational excellence, today announced an expanded partnership with a major nationwide automotive OEM. Building on the success of Marchex Spotlight for its dealer network, the OEM will now make Marchex Engage for Sales and Service available to nearly 3,000 auto dealers nationwide. Auto dealers who employ Marchex Engage for Sales and Service will leverage advanced AI to deliver actionable insights on their customer interactions so dealerships can maximize their sales and service opportunities. Share Auto dealers who employ Marchex Engage for Sales and Service will leverage advanced AI to deliver actionable insights on their customer interactions so dealerships can maximize their sales and service opportunities. Engage automatically categorizes customer calls based on consumer intent and provides real-time alerts on missed sales and service opportunities. In addition, with the new Engage for Service product offering, insights from every service call can help increase repair order appointments, deliver better service experiences, and grow service revenue. The Marchex Engage for Sales and Service solution provides the following benefits: Lead Outcome Analysis: Track whether customer conversations result in a lead, appointment, or sale, and measure conversion rates through the sales funnel. High-Value Opportunity Alerts: Receive timely alerts on missed high-value opportunities so teams can re-engage potential customers and generate revenue. Customer Topics: Surface and understand new and emerging customer needs and concerns, allowing team members to stay ahead of customer trends and demands. Customer Satisfaction Scoring: Gain real-time insights into customer sentiment, enabling dealers to proactively address issues, enhance sales and service quality, and improve overall customer satisfaction. Boost Revenue: Reduce failed call rates by capturing more sales and service opportunities and ensuring potential leads are effectively managed from the first call through final service. Actionable insights from the customer conversations enable dealers to address customer needs in real time, optimize staffing levels and business operations for fluctuating traffic periods, identify performance issues, and coach team members to enhance revenue across the entire dealership and improve the overall customer experience. "We are pleased to expand our presence in the automotive market to provide actionable insights that are essential for revenue growth and operational excellence," said Troy Hartless, Chief Revenue Officer at Marchex. "By making Marchex Engage for Sales and Service available to thousands of additional dealerships, they will be better equipped to understand their customers' needs, capture more car sales, increase service bay traffic and revenue, and enhance lifetime customer value.' To learn more about Marchex Engage for Automotive, visit: Marchex Engage For Automotive: Sales and Service Engagement for Dealerships. About Marchex Marchex harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue acceleration. Marchex enables sales, marketing, service, operations, and executive teams to optimize customer journey experiences across omnichannel communication channels. Through our prescriptive analytics solutions, we enable the alignment of enterprise strategy, empowering businesses to increase revenue through informed decision-making and strategic execution. Marchex provides conversational intelligence AI-powered solutions for market-leading companies in leading B2B2C vertical markets, including several of the world's most innovative and successful brands. Please visit or @marchex on X ( where Marchex discloses material information from time to time about the company and its business.
