Latest news with #MarkBanfield
Telegraph
30-06-2025
- Business
- Telegraph
How to make your digital workplace your productivity engine
Every organisation wants to operate efficiently. This means minimal disruption, engaged employees and strong performance. For businesses around the world, TeamViewer, the digital workplace company, makes that happen. It connects people with technology, enabling, improving and automating digital processes to make work better. And it does it for every type of business, from SMB to enterprise, and every type of team, including both office and frontline workers. Still, many businesses have yet to settle on the right digital workplace strategy and the right technology to bring it to life. Their systems are slow, their support is patchy and their tools aren't aligned to how people work, making productivity suffer. "This disconnect is increasingly common," says Mark Banfield, TeamViewer's chief commercial officer. 'Workplaces across all industries are becoming increasingly digital. And as they do, many companies are discovering that technology alone isn't enough to drive performance. Success hinges on an integrated strategy, one that reduces digital friction to enable productivity for teams and their devices.' TeamViewer has seen how reducing digital friction can unlock potential across the business. It has helped more than 660,000 organisations prevent IT issues, simplify device management and create smoother day-to-day experiences, so employees can stay focused on what matters. Every worker is now a digital worker It's easy to assume that only knowledge workers are affected by digital workplace strategy. But across industries, people in every role, from frontline teams to field technicians, now depend on technology to do their jobs. TeamViewer Smart Service TeamViewer Smart Service is one of TeamViewer's top offerings for staff working outside of the traditional digital workplace. Manufacturers of machinery, medical devices and other professional equipment use TeamViewer's after-sales service solution to provide fast and effective maintenance to their customers. A blend of remote technology as well as AR-powered solutions allows businesses to trouble customer issues across the globe. Bobst, a leading supplier of equipment and services for the packaging industry, experienced the benefits of TeamViewer Smart Service when trying to support its global field service operations. With employees and customers spread across the world, having the ability to access technical support quickly was key. By introducing TeamViewer, technicians were able to collaborate with experts in real time, reducing delays and increasing first-time resolution rates. It was a practical step that improved efficiency across the board, especially for those furthest from traditional support channels. TeamViewer DEX Digital workplace strategy is often treated as an IT or HR concern. But in practice it's a powerful lever that leaders have in order to influence performance. It affects how quickly people can get started in their roles, how well they can collaborate, how productive they are and how likely they are to stay. Insurance giant Nationwide keeps its team moving using TeamViewer DEX. The TeamViewer Digital Employee Experience (DEX) platform is an always-on IT monitoring and automation solution that finds and resolves issues before they impact users. Through the better visibility and automation that TeamViewer DEX provided Nationwide, the company was able to reduce service desk volumes and resolve issues before they escalated. For employees, that meant fewer disruptions and a smoother workday. For the business, it meant better productivity and retention. Creating the conditions for better work Productivity isn't just about effort; it's about making sure nothing gets in the way of that effort. When technology works well, it becomes invisible and is just part of the process. When it doesn't, it becomes a daily obstacle. Reducing digital friction, supporting every employee equally and shifting from reactive to proactive IT are all steps toward a digital workplace that boosts productivity among employees. TeamViewer can help you achieve this. From supporting your remote teams to helping organisations prevent disruptions before they happen, its solutions are built to make every day work run more smoothly, wherever it happens. This content is provided by an advertiser, and while every care is taken in ensuring the content complies with the Advertising Standards Authority and the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (CAP Code), Telegraph Media Group assumes no responsibility in the effect rising therefrom, and readers are advised to seek professional advice before acting on any information. The Daily Telegraph/TMG does not accept any liability for views expressed, pictures used or claims made by advertisers.
The Guardian
27-06-2025
- Business
- The Guardian
‘Employees feel capable and connected': the vital role played by good technology in job satisfaction
With the rapid pace of digital evolution, the integration of new technology into business operations – digital transformation – is crucial for organisations to survive and succeed. And the role of technology in enabling staff to do their job smoothly and efficiently is more important than ever. The way employees worked changed for many professions with the pandemic, leading to a boom in hybrid working that continues to this day. As a result, to thrive in the current business climate, workers increasingly rely on remote access, remote desktop support and online collaboration. 'Technology plays a critical role in how employees experience their work,' says Mark Banfield, chief commercial officer at TeamViewer, a provider of remote access and remote-control computer software, whose products range from Frontline, an industrial augmented-reality (AR) platform, to Tensor, a cloud-based connectivity solution. 'When technology functions well, it's almost invisible; it simply empowers people to focus, collaborate and be productive without friction. But when it breaks down, the impact is immediate: productivity drops, frustration rises and valuable time is lost. 'That's why it's so important to have workplace technology that supports employees seamlessly. Whether that's proactive issue detection, instant remote support or intuitive tools that guide them through tasks, the goal should always be to remove barriers and enable people to do their best work,' he says. Typical frustrations with workplace tech among staff include systems that are slow or unreliable, tech that doesn't integrate properly, and long delays in getting support when things go wrong. 'These issues create digital friction that takes a real toll on productivity and engagement,' says Banfield. 'That's why a unified platform that provides proactive monitoring, instant remote support, and seamless device management is so important, which is what we provide with our new platform TeamViewer ONE. It removes the complexity for employees and ensures they can stay focused and productive.' Retaining talentWhen it comes to securing top talent, workplace tech is a key differentiator. Platforms that support the digital employee experience (DEX) can significantly enhance job satisfaction, which in turn supports the retention of valuable staff and increases employee productivity. 'The link between good technology and job satisfaction is stronger than ever, especially in hybrid and distributed work environments,' says Banfield. 'Employees expect their workplace tech to work just as well as the tools they use in their personal lives. When it doesn't, it creates friction that affects performance, morale, and even retention. Tech that enhances satisfaction does three things well: it works reliably, it supports productivity without being intrusive and it helps employees feel connected and capable, even if they're remote.' A proactive approachAnticipating issues with workplace tech before they arise is another crucial element in keeping staff happy at work. When the US speciality insurer RLI Insurance began struggling with a reactive approach to IT problems it turned to TeamViewer for a solution. Its concerns were that limited endpoint visibility – the ability to view, monitor and manage endpoints of the IT network – obscured digital issues, while employees hesitated to report problems. The company took a proactive approach by investing in workplace tech that allowed it to troubleshoot potential problems before these issues could have an impact on its staff productivity. RLI implemented TeamViewer's DEX platform, which finds and resolves IT issues before they affect users, eliminating digital friction, avoiding costly downtime, and keeping IT operations running smoothly. With the platform's monitoring capabilities, RLI gained real-time visibility into the performance of every device and application across its organisation. 'We didn't have to get a call; we detected it,' says Jeremy Roberts, RLI's IT manager for technology support, describing how the team now identifies and resolves potential issues before they affect employees. TeamViewer's sophisticated monitoring system continuously performs microtransactions to test the different functions of each device. Training employees on new technologiesTechnology can also influence job satisfaction if it can support employees with training and in learning new roles. In a new study into digital transformation readiness, commissioned by TeamViewer* and interviewing more than 600 business leaders, employee empowerment came out as the biggest single theme. This reinforces the need to equip employees not just with new technologies, but also the training and support to use them. For example, TeamViewer's Frontline system enables experts to guide workers through complex issues remotely. Using AR, the experts can see what the worker sees. Putting employees firstBusinesses that foster a culture of innovation and adaptability will be best placed to maximise the benefits of digital transformation. Ultimately, the key lies in ensuring that workplace technology is centred around employees, their work and their wellbeing, rather than the other way around. 'The key is to design technology with the employee experience at the centre, not as an afterthought,' says Banfield. 'That means implementing tools that are intuitive, responsive, and tailored to real-world workflows. It also means using analytics and feedback loops to continually improve the way technology supports people, rather than expecting them to adapt to clunky or outdated systems.' *Bloomberg Media and TeamViewer: the Workplace Reimagined research study conducted by MTM Find out how your business can embrace the digital revolution with TeamViewer's innovative workplace technologies
The Guardian
27-06-2025
- Business
- The Guardian
Stay cybersafe: how to remove the risk of ‘shadow IT' and strengthen data security
As household name businesses and organisations hit the headlines after being hacked, companies are more aware than ever about the urgency of investing in their cybersecurity. And yet new research by TeamViewer* reveals that less money is going towards data security than other areas of digital transformation, despite an acute awareness among company chiefs of its importance. It is particularly critical with the rise in remote working – systems and data become vulnerable when staff use their own devices or unsecured connections. In the survey of more than 600 business leaders, digital transformation came out as a top business priority, with three-quarters of large businesses setting aside more cash for the transition. And although they are spending less on data security than on other digital initiatives, this could be set to change, as addressing cybersecurity and data privacy emerged as another priority when the leaders were asked about business readiness for digital transformation. Today, most workplaces are digital, says Mark Banfield, chief commercial officer at TeamViewer, whose technology provides businesses with a digital workplace management platform. Streamlining all employees' devices and applications enables businesses to ensure that every device connected to the company network is set up correctly and safely. Using one platform instead of many helps to cut through the complexity, simplify systems and operations and give IT managers greater oversight and control, says Banfield. This addresses an issue faced by many companies as the number of tools and technologies in use have exploded, IT teams struggle to keep tabs on them all. 'The TeamViewer DEX (digital employee experience) platform delivers significant value by helping organisations ensure that every endpoint remains compliant, protected and in a known, approved state,' says Banfield. 'It continuously monitors devices to verify that essential security agents are installed and running properly.' While software attacks grab headlines, any IT outages and failures can be highly damaging for businesses, so anticipating potential disruptions before they escalate will help operations run smoothly and protect businesses' reputations. This is easier said than done, particularly for companies operating across borders. Improving security is where TeamViewer Tensor, a cloud-based remote connectivity solution for PCs, phones, headless devices (without a traditional interface) and operation technology machinery, comes in. It allows tracking of activities on any device, and security for remote access. Tensor is used by TeamViewer customer the Bühler Group, a Swiss company that makes industrial technology used to process essential foods such as pasta, rice and flour around the world. A quarter of the global population eats the food processed by the company's systems – which are exported to more than 140 countries. Maintaining these processing and packaging systems is essential to keep food on supermarket shelves, and some 1,000 support experts work globally to ensure smooth operations. In the past, the company was hampered by poor connections and insufficient documentation to achieve cybersecurity certifications. Tensor gives Bühler's huge support team remote access around the world, ensuring the company can manage settings and connections from a central point. This has also led to every support session being logged and accountable – helping the company to acquire ISO 27001 security certification. TeamViewer's software has saved Bühler staff time and travel, while rural and remote clients benefit from reliable and faster troubleshooting. It pays to be proactive, says Banfield – and TeamViewer's technology makes it possible for IT teams to monitor systems' health remotely and in real time, spot any performance issues early, and fix problems remotely. This proactive approach – combined with a level of automation to carry out routine maintenance and flag any potential problems – cuts risks of costly IT failures. As well as checking that every tool and device is up to date, TeamViewer's platform helps managers remain vigilant that encryption is in place, and security programmes are up and running. And if something is amiss, says Banfield, such as out-of-date software, it will automatically fix the problem. 'This dramatically reduces risk exposure from misconfigurations or outdated software,' he says. When global engineering and sustainable development consultancy Arup needed a cloud-based system to replace its 95 servers worldwide, it did this using TeamViewer's 1E. As a result, Arup moved away from physical data centres to the cloud, achieved device compliance goals and reduced costs on unnecessary device purchases, all without disruption to its workforce of 18,000 employees. When a company's technology works seamlessly, then employees are less likely to resort to what's known as 'shadow IT' – using their own devices or downloading unauthorised software to get the job done – 'both of which can create major security blind spots', says Banfield. 'In this way, DEX not only improves IT efficiency but also strengthens the organisation's overall security.' Ultimately, investment in an improved digital way of working will pay off, says Banfield, and this is borne out by TeamViewer's research. Nearly eight in 10 (78%) businesses selected a core aspect of digital transformation as among their top priorities for the coming two to three years. Among these were investing in connected technologies and ensuring data security across operations and the virtual work environment. Investing in the digital workplace overwhelmingly leads to improved innovation, the research found. And as more employees work beyond the controlled office environment, and the workplace becomes ever more digital, simplifying security oversight for businesses will be key to success. *Bloomberg Media and TeamViewer: the Workplace Reimagined research study conducted by MTM Find out how your business can embrace the digital revolution with TeamViewer's innovative workplace technologies
RNZ News
28-05-2025
- Business
- RNZ News
Waiuku's $383k pedestrian crossing proposal paused after criticism from local board
Gary Holmes has pointed to the use of raised rubber crossings used in Australia. Photo: Supplied A $383,000 multi-street safety improvement project in the South Auckland town of Waiuku has been put on hold. The Auckland Transport proposal has been a source of contention among the local community. Franklin Local Board member Gary Holmes said he had major concerns about the project and it's impact on local businesses. In particular, he was worried about the costs related to a raised pedestrian crossing which would need to see the town's main street of Queen Street needing to be closed for 30 days for work to be completed. Holmes said the proposal has been paused following a meeting yesterday. "I'm pleased my fellow local board members are supporting my recommendation that we pause this project," he said. "We ask Auckland Transport to come and workshop that with the board so we can fully understand what the project entails, the cost involved and potentially other alternatives." Auckland Transport group manager of infrastructure project delivery Mark Banfield said the cost for the raised crossing element of the project is $65,000 out of a total project estimate of $383,000. "This is only a small part of the proposed project, which encompasses a multi-street safety upgrade scheme that also includes footpath and drainage upgrades". "AT proposed a multi-street safety improvement project which includes works on Queen Street, George Street, Mellsop Avenue and Kent Street in Waiuku." "Our pedestrian surveys showed dozens of unaccompanied children walk through this area on weekdays and when we engaged with the Waiuku community in April 2023 most respondents told us the changes would benefit the community." "There have been some recent concerns raised by the Franklin Local Board and community members about the cost of the project, the time it will take to complete, along with our shared concerns about the disruption that the project will cause during construction." "We are committed to listening and responding to the needs and concerns of our communities and balancing the disruption that comes with road construction projects against the safety and benefits they will deliver." "Our project team will now work through these concerns and possible solutions with the Franklin Local Board in a workshop before we progress any further with this project or start construction. We will also engage with the community again on any potential changes to the proposal," Mark Banfield said. Franklin Local Board member Gary Holmes, who has been involved in discussions about the AT proposal, said he disputes the breakdown of costs. "I see that AT is stating that the raised pedestrian crossing part of the project is $65,000 only, well I call them on that." "Any sort of project like that, includes consultancy fees, traffic management etc, so they're putting a spin on that which I is disingenuous," the Franklin Local Board member said. The local politician is advocating for rubber alternative, which he said would cost about $100,000 and one day to install. Holmes pointed to a similar example of a rubber raised pedestrian crossings in Australia and the success of a trial rubber roundabout which has been used in Waiuku for several years. AT said a temporary rubber device would need to be replaced within five years. "Waiuku already boasts one of this company's rubber roundabouts, proving the efficacy of these solutions in our community," Holmes said. "It's time Auckland Transport stopped operating in a vacuum and started listening to common sense and embracing solutions that are better for ratepayers and better for our communities." "Waiuku is ready to lead Auckland on pedestrian crossings, demonstrating a forward thinking approach to road safety that is both efficient and economical, without compromising on the safety of our most vulnerable road users," he said. Sign up for Ngā Pitopito Kōrero , a daily newsletter curated by our editors and delivered straight to your inbox every weekday.
Yahoo
26-05-2025
- Business
- Yahoo
TeamViewer Recognized as a Leader in 2025 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools
Acknowledged as a Leader based on Completeness of Vision and Ability to Execute GÖPPINGEN, Germany, May 26, 2025 /PRNewswire/ -- TeamViewer is proud to announce that it has been recognized as a Leader for its TeamViewer DEX platform in the 2025 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools. This recognition follows TeamViewer's strategic acquisition of 1E in early 2025. Long regarded as a leader in autonomous DEX, 1E brought market-leading technology that is now fully integrated into TeamViewer's portfolio, significantly enhancing its product capabilities and strengthening its position in the DEX market. The 2025 Gartner® Magic Quadrant™ for DEX Management Tools evaluated vendors in the DEX management space, recognizing TeamViewer's execution and vision. It also ranked among the three highest scoring vendors for all use cases. "We believe that being named a Leader in the Gartner Magic Quadrant is a meaningful recognition of the impact our solutions are having for customers around the world," said Mark Banfield, COO at TeamViewer. "Organizations today need reliable, intelligent tools to improve the digital experience of their employees, and we're proud to be delivering exactly that. We think that this recognition highlights the trust our customers place in us to help them create more productive, responsive, and engaging digital workplaces. And we're continuing to evolve, expanding the platform into a more intelligent, all-in-one solution that integrates a wider range of capabilities to support the full scope of digital workplace needs." Following a year of growth and integration, TeamViewer DEX offers a platform that empowers IT teams to identify, resolve, and prevent device and experience issues across millions of endpoints, automatically and in real time. By combining autonomous remediation and AI-driven sentiment capabilities, customers benefit from enhanced operational efficiency, lower IT costs, and an employee-centric digital experience. Building on this momentum, TeamViewer is expanding its portfolio, DEX Essentials, an experience management tool is now accessible to small and mid-sized businesses, bringing enterprise-grade capabilities to a broader market. At the same time, TeamViewer ONE introduces a uniquely integrated platform that combines remote connectivity, device management, intelligent automation, and digital employee experience. This convergence enables organizations to manage, support, and optimize all types of devices, from traditional endpoints to specialized equipment, with greater efficiency and control. By unifying these capabilities, TeamViewer is simplifying the IT landscape and empowering teams to deliver smarter, faster, and more human-centric digital experiences at scale. Required Trademark Disclaimer and Attribution: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner, Magic Quadrant for Digital Employee Experience Management Tools By Dan Wilson, Stuart Downes, Lina Al Dana, 26 May 2025. About TeamViewer TeamViewer provides a Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 660,000 customers across industries rely on TeamViewer to optimize their digital workplaces—from small to medium sized businesses to the world's largest enterprises—empowering both desk-based employees and frontline workers. Organizations use TeamViewer's solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance—leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis, and the rise of new technologies, TeamViewer's solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction. The company is headquartered in Göppingen, Germany, and employs more than 1,800 people globally. In 2024, TeamViewer achieved a revenue of around EUR 671 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. 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