How to make your digital workplace your productivity engine

Telegraph

30-06-2025

Every organisation wants to operate efficiently. This means minimal disruption, engaged employees and strong performance. For businesses around the world, TeamViewer, the digital workplace company, makes that happen. It connects people with technology, enabling, improving and automating digital processes to make work better. And it does it for every type of business, from SMB to enterprise, and every type of team, including both office and frontline workers.
Still, many businesses have yet to settle on the right digital workplace strategy and the right technology to bring it to life. Their systems are slow, their support is patchy and their tools aren't aligned to how people work, making productivity suffer.
"This disconnect is increasingly common," says Mark Banfield, TeamViewer's chief commercial officer. 'Workplaces across all industries are becoming increasingly digital. And as they do, many companies are discovering that technology alone isn't enough to drive performance. Success hinges on an integrated strategy, one that reduces digital friction to enable productivity for teams and their devices.'
TeamViewer has seen how reducing digital friction can unlock potential across the business. It has helped more than 660,000 organisations prevent IT issues, simplify device management and create smoother day-to-day experiences, so employees can stay focused on what matters.
Every worker is now a digital worker
It's easy to assume that only knowledge workers are affected by digital workplace strategy. But across industries, people in every role, from frontline teams to field technicians, now depend on technology to do their jobs.
TeamViewer Smart Service
TeamViewer Smart Service is one of TeamViewer's top offerings for staff working outside of the traditional digital workplace.
Manufacturers of machinery, medical devices and other professional equipment use TeamViewer's after-sales service solution to provide fast and effective maintenance to their customers. A blend of remote technology as well as AR-powered solutions allows businesses to trouble customer issues across the globe.
Bobst, a leading supplier of equipment and services for the packaging industry, experienced the benefits of TeamViewer Smart Service when trying to support its global field service operations. With employees and customers spread across the world, having the ability to access technical support quickly was key.
By introducing TeamViewer, technicians were able to collaborate with experts in real time, reducing delays and increasing first-time resolution rates. It was a practical step that improved efficiency across the board, especially for those furthest from traditional support channels.
TeamViewer DEX
Digital workplace strategy is often treated as an IT or HR concern. But in practice it's a powerful lever that leaders have in order to influence performance. It affects how quickly people can get started in their roles, how well they can collaborate, how productive they are and how likely they are to stay.
Insurance giant Nationwide keeps its team moving using TeamViewer DEX.
The TeamViewer Digital Employee Experience (DEX) platform is an always-on IT monitoring and automation solution that finds and resolves issues before they impact users.
Through the better visibility and automation that TeamViewer DEX provided Nationwide, the company was able to reduce service desk volumes and resolve issues before they escalated. For employees, that meant fewer disruptions and a smoother workday. For the business, it meant better productivity and retention.
Creating the conditions for better work
Productivity isn't just about effort; it's about making sure nothing gets in the way of that effort. When technology works well, it becomes invisible and is just part of the process. When it doesn't, it becomes a daily obstacle.
Reducing digital friction, supporting every employee equally and shifting from reactive to proactive IT are all steps toward a digital workplace that boosts productivity among employees.
TeamViewer can help you achieve this. From supporting your remote teams to helping organisations prevent disruptions before they happen, its solutions are built to make every day work run more smoothly, wherever it happens.
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