Latest news with #MohammadSultan
Zawya
14-07-2025
- Business
- Zawya
Javna empowers Parcelat to achieve industry-leading 80% response time reduction through innovative WhatsApp Zendesk integration solution
Riyadh, Saudi Arabia - Javna, the leading provider of cloud communications platform (CPaaS) and omnichannel customer engagement solutions in the Middle East and North Africa, announced that its client Parcelat has achieved exceptional customer service improvements through Javna's innovative WhatsApp Business Platform and Zendesk integration solution. Exceptional Results Demonstrate Power of Javna's Technology Solutions Javna's advanced solutions enabled Parcelat to achieve outstanding results through the seamless integration of WhatsApp Business Platform with Zendesk customer relationship management system, successfully: Reducing response times by 80% from over 4 minutes to under 40 seconds Increasing team productivity by 45% while cutting agent effort by 50% Achieving 95% customer engagement across 2,700 weekly WhatsApp conversations Maintaining sub-40 second first-response SLA even during peak shipping surges Javna's Solutions Support Vision 2030 Through Advanced Technology Parcelat, founded in October 2023, operates Saudi Arabia's largest smart-locker network with hundreds of 24/7 self-service stations spanning over 25 cities. The company currently supports more than 500 e-commerce merchants, courier firms, and government entities. Javna takes pride in being the technology partner that enables Parcelat to achieve the digital transformation goals outlined in Saudi Vision 2030. Mohammad Sultan, Project Team Lead at Parcelat, commented:"Integrating WhatsApp with Zendesk was almost impossible after trying several vendors. Javna made it seamless, and their after-sales support is second to none. We now respond in under 40 seconds, and our agents never leave Zendesk." Javna's Innovative Solutions Deliver Exceptional Customer Experience Javna provided Parcelat with advanced technology solutions that included several innovative components: Zendesk-WhatsApp Connector: A custom connector that syncs all WhatsApp messages, media files, and chatbot transcripts into Zendesk tickets in real-time. AI-Powered Chatbot Builder: A no-code system built in one week that answers FAQs, shipment status, and returns inquiries 24/7. Omnichannel Campaign Manager: A platform enabling marketing teams to launch segmented promotions and service alerts directly from Zendesk customer data. Javna Leads Digital Success Across the Region Parcelat's success story demonstrates Javna's deep expertise in empowering Saudi companies to adopt cutting-edge technologies and achieve world-class customer service standards. It also highlights Javna's ability to deliver specialized solutions that understand Saudi market requirements and bilingual customer needs. Parcelat now resolves peak-hour inquiries without hiring additional staff, while real-time campaign analytics reveal a 22% click-through rate on targeted delivery promotions. Javna Continues Innovation with Ambitious Future Plans Javna is working with Parcelat to expand their collaboration through: Advanced AI customer journey mapping development Scaling AI-driven support to handle larger volumes Maintaining sub-minute response times across all channels About Parcelat Parcelat is the National Parcel Stations Network Company in Saudi Arabia, a fast-growing Riyadh-based delivery and logistics technology company. The company operates Saudi Arabia's largest smart-locker network with hundreds of self-service stations across more than 25 cities, supporting over 500 merchants and organizations in achieving efficient and secure delivery solutions. About Javna Javna is the leading provider of cloud-based Communications Platform as a Service (CPaaS) and omnichannel customer engagement solutions in the Middle East and North Africa. Its secure, scalable platform empowers businesses to build meaningful connections with their customers through an AI-powered, multichannel chatbot builder; fully programmable communication channels; SMS APIs, WhatsApp Business integrations, omnichannel verification codes (OTP), and real-time alerts and notifications across every channel. Since its founding in 2001, Javna has cemented its leadership with global reach to more than 180 countries and over 1,500 mobile operator connections, all backed by enterprise-grade security and round-the-clock, multilingual support. Javna's solutions help organizations in banking, telecom, retail, e-commerce, and logistics boost engagement, raise conversion rates, and elevate the customer experience at every stage of the customer journey.
Hindustan Times
25-04-2025
- Hindustan Times
Baisaran open all year round, no curbs usually
At an all-party meeting in Delhi, officials told lawmakers on Thursday that the Baisaran meadow near Pahalgam town in Kashmir was not scheduled to be open to tourists till June , explaining that this was the reason for the absence of police and paramilitary presence at the site where 26 people were gunned down by terrorists earlier this week. They also said all tour operators, guides and hoteliers were given strict instructions to keep the local police informed about the movement of tourists, but did not do so. But on Friday, tour operators, tourists, pony riders and local officials in Pahalgam said that the vast grassland spread over two miles is open throughout the year, and usually, no police nod is sought for tourists to walk (or take a pony) up the roughly 6 km stretch . Also Read | Who are 3 terrorists involved in Pahalgam attack? J&K cops reveal identities 'For 20 years, I have been taking tourists up to the meadow. I have never required any permission from police or security forces. Now this place is visited by tourists even during winter,' said Waheed Ahmad, president of the local pony riders association. HT reported on Thursday that the dirt track between Pahalgam town market and the Baisaran meadow was not guarded by armed personnel and the closest thing to security were four unarmed guards from a cadre affiliated to the Jammu and Kashmir police. The nearest security force camp which houses the Central Reserve Police Force is almost five kilometers away. 'Almost 70% of tourists who come to Pahalgam visit Baisaran as this is a very beautiful place. No permission was ever required from administration or police to visit this place,' said Sheikh Mohammad Sultan, senior tour operator and President of the Indian Association of Travel & Tourism Experts, Kashmir chapter. Also Read | Pahalgam terror attack: Four unarmed guards were tourists' only safety net The meadow is open throughout the year, said Sabzar Ahmad, manger of Hotel Paradise. 'Only if it snows or during heavy rains, tourists do not go due to the slippery trek. Otherwise, the meadow is always open for tourists. Our tourist guests visited Baisaran during winters as well,' he said. Parvan Singh, a resident of Ludhiana in Punjab, said that he visited Baisaran along with four of his friends in January. 'I went there along with my friends. It's a really beautiful place. We stayed in Pahalgam for two days and visited Aru Valley, Chandanwari and Baisaran.' There are several trekking routes in Pahalgam such as Tulian lake, Kolahoi Glacier Trek, Sheshnag Lake and Tarsar Marsar. Before trekking, tourists have to seek permission from the police. However, for famous destinations such as Aru Valley, Betab Valley, Chandanwari and Baisaran meadow, no permission is required, said Gulzar Ahmad, secretary of the Pahalgam taxi operator union. A senior tourism officer in Pahalgam on condition of anonymity said that Baisaran meadow remains open for all the months for tourists. 'This is a destination where ever tourist wants to spend time. It remains open for tourists and there are no security protocols or permissions required for tourists to follow once they go to that place. Even infrastructure has been developed by department and more projects are in pipeline for Baisaran tourism,' he said.
