Latest news with #MyIMMS
The Sun
2 days ago
- The Sun
No sabotage: e‑gate glitch delays 380,000 foreign travellers
PETALING JAYA: The Border Control and Protection Agency has ruled out sabotage or cyberattacks as the cause of the recent disruption to the automated gate (e-gate) system, which led to significant delays for foreign travellers at key national entry points. Its director-general Datuk Seri Mohd Shuhaily Mohd Zain said the issue, which occurred last Friday and Saturday, was due to a technical fault in the Malaysian Immigration System (MyIMMS), linked to an international enforcement agency. 'The system failure slowed down cross-verification of visitor records, resulting in long queues and severe congestion. We deeply regret the incident,' he said during a press conference at KL International Airport (KLIA) Terminal 1 yesterday. He confirmed that about 380,000 travellers were affected over the two-day period, with the worst congestion reported at the Sultan Iskandar CIQ Complex in Johor. 'A full investigation is ongoing, but so far we've found no evidence of sabotage or cyberattack. I prefer not to speculate further to avoid causing unnecessary public concern.' The affected e-gate systems – located at the Sultan Iskandar CIQ Complex, Sultan Abu Bakar CIQ Complex and KLIA terminals 1 and 2 – were gradually restored by Saturday night. Mohd Shuhaily clarified that while the agency oversees frontline border enforcement, the infrastructure and maintenance of the system fall under the Immigration Department's responsibility. He stressed that both agencies had worked closely to resolve the issue. 'We've been in constant communication with the Immigration Department to respond to challenges on the ground,' he said, adding that measures would be taken to prevent similar disruptions in future. Earlier reports indicated that a data integration error within MyIMMS had hindered the verification process, triggering congestion at several major checkpoints, including KLIA, the Sultan Iskandar CIQ Complex and the Sultan Abu Bakar CIQ Complex. The agency confirmed that Malaysian passport holders were unaffected and that swift action was taken in coordination with the Immigration Department to mitigate the impact.
The Sun
2 days ago
- The Sun
No sabotage in e-gate system failure: Border control agency chief
PETALING JAYA: The Border Control and Protection Agency has ruled out sabotage or cyberattacks as the cause of the recent disruption to the automated gate (e-gate) system, which led to significant delays for foreign travellers at key national entry points. Its director-general Datuk Seri Mohd Shuhaily Mohd Zain said the issue, which occurred last Friday and Saturday, was due to a technical fault in the Malaysian Immigration System (MyIMMS), linked to an international enforcement agency. 'The system failure slowed down cross-verification of visitor records, resulting in long queues and severe congestion. We deeply regret the incident,' he said during a press conference at KL International Airport (KLIA) Terminal 1 yesterday. He confirmed that about 380,000 travellers were affected over the two-day period, with the worst congestion reported at the Sultan Iskandar CIQ Complex in Johor. 'A full investigation is ongoing, but so far we've found no evidence of sabotage or cyberattack. I prefer not to speculate further to avoid causing unnecessary public concern.' The affected e-gate systems – located at the Sultan Iskandar CIQ Complex, Sultan Abu Bakar CIQ Complex and KLIA terminals 1 and 2 – were gradually restored by Saturday night. Mohd Shuhaily clarified that while the agency oversees frontline border enforcement, the infrastructure and maintenance of the system fall under the Immigration Department's responsibility. He stressed that both agencies had worked closely to resolve the issue. 'We've been in constant communication with the Immigration Department to respond to challenges on the ground,' he said, adding that measures would be taken to prevent similar disruptions in future. Earlier reports indicated that a data integration error within MyIMMS had hindered the verification process, triggering congestion at several major checkpoints, including KLIA, the Sultan Iskandar CIQ Complex and the Sultan Abu Bakar CIQ Complex. The agency confirmed that Malaysian passport holders were unaffected and that swift action was taken in coordination with the Immigration Department to mitigate the impact.
CNA
2 days ago
- CNA
Malaysia says autogates ‘100%' restored after 2-day glitch, no indication of sabotage
SINGAPORE: The autogate breakdown affecting foreign travellers at Malaysia's major immigration checkpoints since Jul 18 has been fully restored, its Border Control and Protection Agency (AKPS) chief said on Sunday (Jul 20). Mohd Shuhaily Mohd Zain added that there is no indication of sabotage yet, even as investigations into the recent breakdown are ongoing. 'At this point, we do not see any indication of sabotage. For now, I do not wish to make any assumptions that could worsen the situation,' he was quoted as saying by the New Straits Times. 'Let us do our work and determine what actually happened.' Shuhaily added that the 'system glitch' was due to connectivity issues between the MyIMMS system and the international security system it is linked to, which then caused delays and long queues. The Star reported Shuhaily as saying that the two-day breakdown affected over 380,000 travellers at Johor Bahru's Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI CIQ). "As we speak, everything is already up and running - 100 per cent. We deeply regret that this incident occurred,' he was quoted as saying by The Star at a press conference at the Kuala Lumpur International Airport Terminal One. The Star had earlier reported that tens of thousands of foreigners were affected, involving more than 200 autogates across the country. Kuala Lumpur International Airport Terminals One and Two, as well as Johor Bahru's BSI CIQ at the Causeway and the Sultan Abu Bakar CIQ at the Second Link were among the entry points affected. However, Malaysian passport holders were able to use the autogates with no issues. Affected travellers then shared photos of the long queues at both land checkpoints with Singapore on social media. The border agency then said that the autogate service has partially resumed since 6pm on Saturday. Separately, Johor's Chief Minister Onn Hafiz Ghazi lashed out over the matter on Saturday, and urged the federal authorities to act immediately to prevent a recurrence of the system disruption at Johor's land checkpoints. 'Such weaknesses not only inconvenience the public but may also tarnish the image of the state and nation, especially as this is one of the busiest entry points in the region' he wrote in a post on Facebook, referring to Johor Bahru's BSI CIQ. Since Jun 1 last year, visitors from 63 countries and regions have been able to use Malaysia's autogate facilities for immigration clearance. These include travellers from Singapore, Japan and Australia. There are currently 1,568 automatic passport scanning machines at Malaysia's checkpoints, according to the Malay Mail. Previously, hundreds of travellers were stranded for several hours last December after the autogate and QR code scanning system at the BSI suffered a malfunction.
![[UPDATED] Autogate failure at Bangunan Sultan Iskandar CIQ disrupts 380,000 travellers' movement](/_next/image?url=https%3A%2F%2Fassets.nst.com.my%2Fimages%2Farticles%2FMCBA_20.07.2025_NSTfield_image_socialmedia.var_1752988892.jpg&w=3840&q=100)
![[UPDATED] Autogate failure at Bangunan Sultan Iskandar CIQ disrupts 380,000 travellers' movement](/_next/image?url=https%3A%2F%2Fassets.nst.com.my%2Fassets%2FNST-Logo%402x.png%3Fid%3Db37a17055cb1ffea01f5&w=48&q=75){kind=small}
New Straits Times
2 days ago
- New Straits Times
[UPDATED] Autogate failure at Bangunan Sultan Iskandar CIQ disrupts 380,000 travellers' movement
SEPANG: More than 380,000 tourists were affected by the recent autogate system glitch caused by connectivity issues between the MyIMMS system and the international security system it is linked to. Malaysian Border Control and Protection Agency (MCBA) director-general Datuk Seri Mohd Shuhaily Mohd Zain said the figure only referred to the Customs, Immigration and Quarantine (CIQ) Complex at Bangunan Sultan Iskandar (BSI) in Johor. However, Shuhaily did not disclose the number of affected travellers at Kuala Lumpur International Airport (KLIA) Terminals 1 and 2, or at the CIQ Complex at Kompleks Sultan Abu Bakar (KSAB). He said there were about 200,000 inbound and outbound tourists at BSI on July 18, and about 180,000 yesterday. "We deeply regret what has happened. "What occurred was not a breakdown of the MyIMMS system, which is supposed to be integrated with an international security system, but rather a connectivity issue. This caused delays in the screening process and resulted in long queues of visitors. "I was informed that records show about 380,000 visitors were affected by this. "On behalf of the MCBA and the Immigration Department, we apologise for what has happened, and we will do our best to ensure this does not happen again," he said at a press conference today. He assured that the agency is working hard to prevent a recurrence. Addressing the issue over the past two days, Shuhaily said all available personnel were deployed yesterday to facilitate the entry of travellers into the country amid the autogate failure. "I want to stress that no Malaysian citizens were involved in the delays, only foreigners entering or leaving Malaysia were affected. "Yesterday was a public holiday, and as everyone knows, Fridays, Saturdays, and Sundays are peak periods, especially when foreign workers in Singapore would travel to Johor to shop or spend time there, that's why the crowd was so large yesterday. "As we speak now, the autogates are already up and running," he said. As of 10pm yesterday, 68 autogates at BSI were already operational, while four were functioning at KSAB. At KLIA, 36 autogates are fully operational. He added that one of the measures they have taken, and will continue to take in the event of a recurrence, is to inform travellers of any autogate issues in advance so they can plan their journeys accordingly or postpone their trips to another day. Yesterday, MCBA, in a statement, had said it has taken immediate measures to address the congestion at the country's main entry points since yesterday. All manual counters have been fully activated, and additional personnel have been deployed to manage the flow of visitors and control the queues as efficiently as possible. This follows a technical disruption affecting the autogate system used by foreign visitors at the country's main entry points, which has led to congestion and long queues.
The Star
2 days ago
- The Star
Over 380,000 people affected by autogate glitch at BSI CIQ Complex
SEPANG: Over 380,000 foreign travellers were affected at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI CIQ) over two days due to the technical issue that disrupted autogate systems. Malaysian Border Control and Protection (AKPS) Director-General Comm Datuk Seri Mohd Shuhaily Mohd Zain said at a press conference at the Kuala Lumpur International Airport Terminal One that as of last night, all affected systems have been restored. "As we speak, everything is already up and running. 100%. We deeply regret this incident occurred. The MyIMMS system, which should have been integrated with an international authoritative body, had connection issues causing delays in the checking process," he said. He added on Sunday (July 20) that the root cause is being investigated from all angles, including the possibility of a cyber attack. "At this time, we do not think so, and I do not want to create any perception that could worsen the situation. For now, let us do our work to find out what happened," he said. When asked if any action plans will be implemented for future issues, Comm Shuhaily said they were limited to the current infrastructure. "The most we can do is open all manual lanes. One method we implemented in Johor was to inform everyone about issues so they can better plan or postpone their travels. "That's the best we can do to reduce the volume of people entering the country," he said. Previously, long queues were reported at all major entry points nationwide after tens of thousands of foreigners were unable to use the autogate facility. However, Malaysian passport holders can use the autogates without any issues. The AKPS on Saturday said a data integration issue caused the disruption.
