Over 380,000 people affected by autogate glitch at BSI CIQ Complex

The Star

3 days ago

SEPANG: Over 380,000 foreign travellers were affected at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI CIQ) over two days due to the technical issue that disrupted autogate systems.
Malaysian Border Control and Protection (AKPS) Director-General Comm Datuk Seri Mohd Shuhaily Mohd Zain said at a press conference at the Kuala Lumpur International Airport Terminal One that as of last night, all affected systems have been restored.
"As we speak, everything is already up and running. 100%. We deeply regret this incident occurred. The MyIMMS system, which should have been integrated with an international authoritative body, had connection issues causing delays in the checking process," he said.
He added on Sunday (July 20) that the root cause is being investigated from all angles, including the possibility of a cyber attack.
"At this time, we do not think so, and I do not want to create any perception that could worsen the situation. For now, let us do our work to find out what happened," he said.
When asked if any action plans will be implemented for future issues, Comm Shuhaily said they were limited to the current infrastructure.
"The most we can do is open all manual lanes. One method we implemented in Johor was to inform everyone about issues so they can better plan or postpone their travels.
"That's the best we can do to reduce the volume of people entering the country," he said.
Previously, long queues were reported at all major entry points nationwide after tens of thousands of foreigners were unable to use the autogate facility.
However, Malaysian passport holders can use the autogates without any issues.
The AKPS on Saturday said a data integration issue caused the disruption.