Latest news with #NetcrackerTechnology
Business Wire
15-07-2025
- Business
- Business Wire
Netcracker and Swisscom Win TM Forum Excellence Award for Pioneering Autonomous Operations Program
WALTHAM, Mass.--(BUSINESS WIRE)-- Netcracker Technology announced today that, along with its customer Swisscom, it has received the TM Forum Excellence Award for Impact & Innovation during DTW Ignite in Copenhagen. The joint entry was recognized for Swisscom's groundbreaking operations transformation, which the operator embarked on to create more value for its customers and shareholders and drastically cut service delivery times. With Netcracker as its strategic partner, Swisscom set out on an ambitious transformation program encompassing network and IT that would simplify its path to autonomous networking across the company. The approach was based on the decomposition of its OSS into many smaller autonomous operational domains based on the TM Forum ODA framework. Using Netcracker's Domain Automation solution, IP Transport was the first domain to be fully modernized and automated, incorporating advanced intent-based Service Orchestration, real-time Resource Inventory and AI/ML. The cloud-native solution brought numerous benefits to Swisscom, including shorter time to market, increased service stability, cost reductions and improved efficiencies. Swisscom and Netcracker further innovated with the creation of a domain automation blueprint to maximize tool sharing, best practices and standards across all domains. In addition, offering IT-as-a-Service allows domain teams to rapidly modernize and deploy additional domains to deliver efficient replication and scale across the organization. 'We've worked closely with Netcracker for years, and our bold transformation approach and proven success with the IP Transport domain is creating the path for autonomous networking company wide,' said Rudolf Strijkers, Enterprise and Security Architect at Swisscom. 'With modular architecture and IT-as-a-Service, we're accelerating domain and cross-domain automation to bring agility and efficiency across our business. We could not be more gratified to receive this very prestigious award as validation of our joint work with our partner Netcracker.' 'The judges were very impressed with the significant improvements in service rollout, cost savings and advanced automation,' said Joann O'Brien, VP, Digital Ecosystems at TM Forum. 'We congratulate Netcracker and Swisscom on this groundbreaking project.' 'Netcracker is proud to be part of Swisscom's pioneering work to modernize and automate its network through such an ambitious transformation,' said Ari Banerjee Chief Strategy Officer at Netcracker. 'Our deep collaboration together with our intelligent automation solutions are helping Swisscom achieve operational excellence that will help them stay at the forefront of innovation.' About Netcracker Technology Netcracker Technology, a wholly-owned subsidiary of NEC Corporation, has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in the digital economy. Our innovative solutions, value-driven services and unbroken delivery track record have enabled our customers to grow and succeed for more than three decades. With the latest technological advancements in key areas including 5G monetization, AI, automation and vertical industries, we help service providers to reach their transformation goals, advance their telco to techco evolution and realize business growth and profitability. To learn more, visit
Business Wire
01-07-2025
- Business
- Business Wire
Netcracker and e& UAE Win Excellence in Service Orchestration Awards From FutureNet
WALTHAM, Mass.--(BUSINESS WIRE)-- Netcracker Technology announced today that it has received FutureNet World and FutureNet MENA awards for Service Orchestration with its customer e& UAE. The awards, which were presented in London and Dubai during events in May, recognize the most innovative automated service orchestration solution. Netcracker's E2E Service Orchestration Solution was selected by e& UAE as a strategic driver of transformation to redefine how services are designed, provisioned, assured and managed across multiple network domains. Today, the solution is drastically reducing service delivery timelines, automating services at scale and driving new levels of customer experience for the leading Middle Eastern operator. The successful deployment gave e& UAE a new way to operate services and a path to autonomous networking across the business. Netcracker's E2E Service Orchestration features significant innovations, including AI-native automation, dynamic programmability and intent-based processing, as well as empowering e& UAE's customers with full visibility and control of their services. 'We congratulate Netcracker for its innovative solutions that address the real-world challenges operators are facing as they continue on their digital transformation journeys,' said Giles Cummings, Founder and CEO of FutureNet World. 'Netcracker's success with its customers really impressed the judging panel, and we are delighted to recognize their pioneering solutions and implementations.' 'It is an incredible achievement to receive these awards from FutureNet, and we are very proud of the recognition of our work with e& UAE,' said Bob Titus, CTO at Netcracker. 'These awards validate our strategy and successes in complex digital transformation programs around the world and specifically on a major project that has led to proven positive outcomes for the operator and its customers.' About Netcracker Technology Netcracker Technology, a wholly-owned subsidiary of NEC Corporation, has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in the digital economy. Our innovative solutions, value-driven services and unbroken delivery track record have enabled our customers to grow and succeed for more than three decades. With the latest technological advancements in key areas including 5G monetization, AI, automation and vertical industries, we help service providers to reach their transformation goals, advance their telco to techco evolution and realize business growth and profitability. To learn more, visit
Yahoo
16-06-2025
- Business
- Yahoo
Media Alert: Netcracker President Sylvain Seignour and CIOs From Customers Odido and TELUS Featured in DTW Ignite Keynote
During Additional Panels, Customers Telenet and Virgin Media O2 Will Join Netcracker for Discussions on the Power of Automation and Digital Transformation to Elevate Customer Experience WALTHAM, Mass., June 16, 2025--(BUSINESS WIRE)--Netcracker Technology: Event: DTW IgniteLocation: Bella Center, Copenhagen, DenmarkSpeaking Sessions: Choosing the Right Partner for Automation and Service VelocityWednesday, June 1811:15 – 11:40 a.m. CETStage BSpeakers: Hesham Fahmy, CIO, TELUS Robert Purdy, CIO, Odido Sylvain Seignour, President, Netcracker Driving Customer-Centric Services with Composable IT and Digital BSSTuesday, June 1712:30 – 1:00 p.m. CETStage DSpeakers: Sami Chabbah, VP Commercial Platforms, Telenet Adrian Kempton, VP Architecture, TELUS Bob Titus, CTO, Netcracker Digital Transformation as the Catalyst for Exceptional Customer ExperiencesTuesday, June 174:00 – 4:30 p.m. CETImpact StageSpeakers: Bas Touw, Head of IT Product Mass Market, Odido Neill Whitworth, Director Commercial Customer Enablement Operations, UK, Virgin Media O2 Ari Banerjee, Chief Strategy Officer, Netcracker About Netcracker TechnologyNetcracker Technology, a wholly-owned subsidiary of NEC Corporation, has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in the digital economy. Our innovative solutions, value-driven services and unbroken delivery track record have enabled our customers to grow and succeed for more than three decades. With the latest technological advancements in key areas including 5G monetization, AI, automation and vertical industries, we help service providers to reach their transformation goals, advance their telco to techco evolution and realize business growth and profitability. To learn more, visit View source version on Contacts Media Anita KarvéNetcracker TechnologyMediaGroup@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
16-06-2025
- Business
- Business Wire
Media Alert: Netcracker President Sylvain Seignour and CIOs From Customers Odido and TELUS Featured in DTW Ignite Keynote
WALTHAM, Mass.--(BUSINESS WIRE)--Netcracker Technology: Event: DTW Ignite Location: Bella Center, Copenhagen, Denmark Speaking Sessions: Choosing the Right Partner for Automation and Service Velocity Wednesday, June 18 11:15 – 11:40 a.m. CET Stage B Speakers: Hesham Fahmy, CIO, TELUS Robert Purdy, CIO, Odido Sylvain Seignour, President, Netcracker Driving Customer-Centric Services with Composable IT and Digital BSS Tuesday, June 17 12:30 – 1:00 p.m. CET Stage D Speakers: Sami Chabbah, VP Commercial Platforms, Telenet Adrian Kempton, VP Architecture, TELUS Bob Titus, CTO, Netcracker Digital Transformation as the Catalyst for Exceptional Customer Experiences Tuesday, June 17 4:00 – 4:30 p.m. CET Impact Stage Speakers: Bas Touw, Head of IT Product Mass Market, Odido Neill Whitworth, Director Commercial Customer Enablement Operations, UK, Virgin Media O2 Ari Banerjee, Chief Strategy Officer, Netcracker About Netcracker Technology Netcracker Technology, a wholly-owned subsidiary of NEC Corporation, has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in the digital economy. Our innovative solutions, value-driven services and unbroken delivery track record have enabled our customers to grow and succeed for more than three decades. With the latest technological advancements in key areas including 5G monetization, AI, automation and vertical industries, we help service providers to reach their transformation goals, advance their telco to techco evolution and realize business growth and profitability. To learn more, visit
Web Release
11-06-2025
- Business
- Web Release
C Spire Leverages Netcracker's GenAI Capabilities for Improved Customer Experience and Operational Efficiency
Netcracker Technology announced today that long-term customer C Spire has added the advanced capabilities of the Netcracker GenAI Telco Solution to its implementation of Netcracker Revenue Management, enhancing the service provider's billing care experience and driving automated care operations. C Spire, which operates a gigabit fiber and nationwide 5G network to support B2C and B2B customers, has upgraded to the latest version of Netcracker Revenue Management, including the pre-integrated GenAI solution, which includes embedded features that will be incorporated onto C Spire's website. The goal is to significantly improve the end customer experience through automation of the billing care process and incorporation of AI agents. C Spire's customers and service agents can use the GenAI solution to receive answers to queries related to billing, thereby reducing call center traffic, streamlining operations and lowering OpEx for the operator. C Spire will also be well positioned to expand its implementation into additional use cases to support increased personalization during the sales cycle as well as driving revenue growth and ARPU. 'Netcracker's GenAI solution was very appealing to us, so knowing we can integrate it with the revenue management offering made it an easy decision to deploy,' said Brad Carpenter, COO at C Spire. 'GenAI's use cases for CSPs are extremely compelling, and starting out with a frequent pain point of billing care related calls will result in immediate benefits for us, such as a better Net Promoter Score.' 'We're excited to bring our GenAI capabilities to C Spire's customers and care agents, all of whom will quickly see the advantages of having this integrated solution,' said Bob Titus, CTO at Netcracker. 'C Spire is looking ahead to bringing in the latest technology and developments to grow the business while ensuring customers also have the tools to get answers in real time.'
