Netcracker and e& UAE Win Excellence in Service Orchestration Awards From FutureNet
Netcracker's E2E Service Orchestration Solution was selected by e& UAE as a strategic driver of transformation to redefine how services are designed, provisioned, assured and managed across multiple network domains. Today, the solution is drastically reducing service delivery timelines, automating services at scale and driving new levels of customer experience for the leading Middle Eastern operator.
The successful deployment gave e& UAE a new way to operate services and a path to autonomous networking across the business. Netcracker's E2E Service Orchestration features significant innovations, including AI-native automation, dynamic programmability and intent-based processing, as well as empowering e& UAE's customers with full visibility and control of their services.
'We congratulate Netcracker for its innovative solutions that address the real-world challenges operators are facing as they continue on their digital transformation journeys,' said Giles Cummings, Founder and CEO of FutureNet World. 'Netcracker's success with its customers really impressed the judging panel, and we are delighted to recognize their pioneering solutions and implementations.'
'It is an incredible achievement to receive these awards from FutureNet, and we are very proud of the recognition of our work with e& UAE,' said Bob Titus, CTO at Netcracker. 'These awards validate our strategy and successes in complex digital transformation programs around the world and specifically on a major project that has led to proven positive outcomes for the operator and its customers.'
About Netcracker Technology
Netcracker Technology, a wholly-owned subsidiary of NEC Corporation, has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in the digital economy. Our innovative solutions, value-driven services and unbroken delivery track record have enabled our customers to grow and succeed for more than three decades. With the latest technological advancements in key areas including 5G monetization, AI, automation and vertical industries, we help service providers to reach their transformation goals, advance their telco to techco evolution and realize business growth and profitability. To learn more, visit www.netcracker.com.
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The forecast alert assumes you'll keep using power at that rate for the rest of the month, which could result in an inaccurate guess. If you use a lot of power at the start of the month, prompting an alert, and then use even more throughout the month (for instance, if a heat wave gets more intense), your bill could end up even higher than what the forecast predicted. Here's how to change or turn off forecast alerts: Go to 'Account settings' on the My Account dashboard. Under 'Alert preferences' click 'Set up alerts' Under 'Communication Preferences' click 'Energy use' Turn on the 'Bill forecast alert' notifications (or turn it off if you don't want them), and under 'Alert me when my bill is forecast to be higher than this amount,' enter your preferred threshold. Show answer + What's the best way to gauge my power usage over time? Because of the rate increases, it's tough to measure your power usage over different time periods by the dollar amount on your bill. 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In other words, you can get cheaper energy — roughly 500 kilowatt hours (kWH) of electricity and/or 25 therms of gas per is based on medical need, not income. Your doctor must complete a form for your application. See more qualifying devices and conditions and learn how to apply at this link. There are also programs for debt forgiveness and for one-time help with paying utility bills. Relief for Energy Assistance through Community Help: If you're low-income and you've received a notice threatening to disconnect your PG&E service for nonpayment, REACH offers up to $300 in credit toward your past-due bill. Income eligibility requirements are the same as the CARE program. Apply for assistance through the Dollar Energy Fund at this link. Match My Payment: If you have at least $100 in PG&E bills past due and make up to 400% of the federal poverty limit (up to $84,600 for a household of 1-2 people), you may be eligible for a program where PG&E matches up to $1,000 in payment toward those bills. Customers who are enrolled in payment plans are eligible for this matching program. See income limits and apply for the match program at this link. Low Income Home Energy Assistance Plan: LIHEAP is a federally funded program that provides one-time assistance for low-income households to pay energy bills, as well as weatherization services to make your home more energy 866-675-6623 or visit this link to learn more about LIHEAP eligibility and what aid is available. Arrearage Management Plan: If you are enrolled in CARE or FERA and are still very behind on PG&E bills (more than 90 days past due and more than $500 owed for gas and electric service), you may be eligible for AMP, a program that forgives up to $8,000 in debt after a year of on-time payments. Learn more about the program at this link, or call 877-660-6789 to apply by phone. Show answer + Why do I see multiple rates changes in one billing cycle? You might be looking at a bill during a period where a rate change went into effect. The California Public Utilities Commission approved six PG&E rate increases just in 2024, and two more so far this year. But if you're seeing multiple changes to the rate you pay, you might be looking at a bill with time-of-use pricing. See the next answer for more information on what that means, how to figure out if it benefits you, and how to opt out of it if it doesn't. Show answer + What is 'time of use' pricing, and can I opt out of it? 'Time of use' pricing basically means you pay more to use power when lots of other people are using it — and less at times of lower demand. The idea is to encourage customers to use less energy on things like air conditioning, electric car charging and running appliances like a dishwasher or clothes dryer at peak times so the power grid doesn't get overloaded. That peak time is late afternoon and early evening, when people are getting home from work and school. So taking advantage of TOU pricing might mean adjusting your habits and waiting to turn on the dishwasher or start charging your car until later in the day. Within TOU pricing, there are three tiers: One that charges a higher price between 4 and 9 p.m. every day of the week (E-TOU-C); one that charges more from 5 to 8 p.m. on weekdays (E-TOU-D); and one that charges a higher rate between 4 and 9 p.m. on weekdays (E-TOU-B). Log into your PG&E account and visit this link to see the rate analysis tool that can help you pick the plan that will save you the most money. You do have the option to opt out of TOU, or to switch between TOU plans to pick the one that best fits your energy usage. You can go online to your PG&E account and click 'Manage Your Rate Plan,' or call PG&E at (877) 660-6789 to ask to switch. Show answer + How does Net Energy Metering work? Net Energy Metering is a program for rooftop solar customers. Basically, PG&E tracks how much energy you use for your property and how much you generate with your solar panels. The difference every month is the 'net energy.' If you produce more than you use and send some back to the grid, you're eligible to be compensated for it through the Net Surplus Compensation program. PG&E compensates NEM customers once per year for the excess energy they've sent back to the grid in what it calls the 'true-up' payment. Every month that you send power back to the grid, you accrue 'net surplus compensation credits.' If there's a month where you use more electricity than your panels generate, you can have those credits applied to your bill instead of paying for excess power from PG&E. Once every 12 months (the specific month varies based on when your service started), PG&E determines how much power you sent back to or used from the grid, and you'll either receive a payment for the energy you generated or owe money for the energy you used. The NEM program has changed significantly since it was first implemented — it's less of a good deal for solar customers than it used to be. In what was known as 'NEM 1.0,' customers were paid market rates for the energy they exported back to the grid. As of 2023, we're in NEM 3.0, and customers only get paid the 'avoided cost value' for PG&E, as calculated by the California Public Utilities Commission. 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The California Public Utilities Commission lists rates for all California CCAs online at You can enter your city, county or ZIP code and hit 'search' to see what you'll pay for each type of plan. For instance, the CPUC's rate chart says the average PG&E base plan customer in Sonoma pays an average of 42 cents per kilowatt-hour, or $176 monthly for electricity; a Sonoma Clean Power — Clean Start customer pays an average of 40 cents per kWh, or $171 per month. Show answer + How accurate are automated meters that aren't verified in person? When you were growing up, your house probably had an analog meter that needed to be read in person. Today, according to the U.S. Energy Information Administration, about 3 in 4 American homes have advanced metering infrastructure — so-called 'smart meters,' which automatically transmit real-time data to your utility company. Smart meters have a lot of advantages over the old-school kind: You can see how much energy you're using every day with breakdowns by the hour. Smart meters can alert your utility right away if your power goes out. And no one has to come into your yard to read them. The California Public Utilities Commission says smart meters 'give consumers greater control over their energy use' by allowing people to see how much energy they're using at a given time and decreasing that usage if they want to or are able to. Any piece of electrical equipment can malfunction, but in general, smart meters are accurate. They have to comply with accuracy standards set by the American National Standards Institute. They do need to be replaced when their batteries start to wear out: In 2023, PG&E said it was in the process of replacing 3 million of those meters — but some customers reported sky-high bills based on estimates in the meantime. In 2010, the California Public Utilities Commission had an independent side-by-side analysis of smart and analog meters conducted. It showed the smart meters were accurate. Jennifer Robison, a spokesperson for PG&E, said you can trust what you see from your smart meter. 'Our smart meters are accurate,' she wrote in a statement. 'We randomly test meter accuracy based on state regulations. Our meters also provide real-time alerts whenever there are potential issues, and we promptly investigate if they stop communicating with our Operations Center. This allows us to quickly address potential metering issues. If we find a meter is inaccurate, we will replace the meter and apply billing corrections for the customer.' If you don't believe what you're seeing, PG&E has two ways for you to verify it, Robison said: 'For customers who request a meter accuracy test, we offer to test the electric meter on-site or invite them to come see a test at our meter plant.' Lee Trotman, communications director for The Utility Reform Network, suggested a reason people felt like their bills shot up with smart meters: Their analog meter was wrong. The accuracy of analog meters degrades over time as the equipment wears out. People might have been getting billed for less power than they were actually using. He said he'd heard from a condo owner in Redondo Beach whose monthly electrical bill had been $1.95 a month — definitely not right. 'Thousands of customers had these super-low bills' before the smart meter rollout, he said. Once the more accurate smart meter was installed, their bills increased accordingly. Show answer + Why do I sometimes get a bill for $0? This is a tough one to answer without looking at your bill, said Jennifer Robison, a PG&E spokesperson. But the most likely answer is that you got the state climate credit. Every April, there's one for natural gas users; the electric one goes out for October bills. Last year's PG&E customer climate credit for electric power was $55. If the dollar amount of your total service was less than that, you would have gotten a bill for $0. Another possibility: If you're a rooftop solar customer, you might have generated enough power on your own that you didn't need to draw any from the grid. That means you won't pay anything. Show answer + Understanding your bill Example 1: Electricity and gas from PG&E Here's a PG&E bill for a home in San Francisco. This customer gets both electricity and gas through PG&E. They're on time-of-use pricing for electricity, which comes from community choice aggregator CleanPowerSF. The background shows: Graphic shows an excerpt from a PG&E bill for a home in San Francisco. Monthly Billing History This customer gets both gas and electricity from PG&E. This chart shows how much of each they've used per month over the past year. The background shows: Graphic shows the 'Monthly Billing History' section in a PG&E bill. California Climate Credit California energy customers, including PG&E customers, receive California climate credits on their bill every April and October. Here's where this customer received theirs for their electric bill. The background shows: Graphic shows the 'California Climate Credit' section in a PG&E bill. Electric Usage This Period This customer is on Time-of-Use pricing, which charges more for electricity during the late afternoon and early evening. This chart shows how much electricity they used every day this month during those 'peak' hours (4 p.m. to 8 p.m. on this plan) and 'off-peak' hours. Minimizing your energy usage during peak hours can help reduce your monthly bills. The dotted line shows the average they used over the course of the month, which can help them pinpoint on which days they used more than normal. The background shows: Graphic shows the 'Electric Usage This Period' section in a PG&E bill. CleanPowerSF Electric Generation Charges This customer uses a community choice aggregator, or CCA, to purchase and generate electricity every month. CCAs partner with PG&E, which handles delivering the energy and managing billing, meter reading and outage response services. So you pay the CCA for the electricity itself and then pay PG&E to deliver it to you. You can see how much your CCA charges compared with PG&E at The background shows: Graphic shows the 'CleanPowerSF Electric Generation Charges' section in a PG&E bill. Your Electric Charges Breakdown This breaks down the total amount of your monthly bill into where each dollar is going. The background shows: Graphic shows the 'Your Electric Charges Breakdown' section in a PG&E bill. Example 2: One customer, two residences This homeowner has two separate residences on one PG&E bill. One home has solar panels and the other doesn't. The background shows: Graphic shows a PG&E bill for a customer with two residences in San Francisco. Your Net Energy Metering Account Summary This customer is on Net Energy Metering, which means they have rooftop solar panels. The electricity you generate with your panels first offsets the energy you use for that month. If you don't generate enough electricity with your panels to offset your usage for the month, you'll pay for additional power. Payment is made or due once per year in what PG&E calls the 'true-up' payment. For this customer, that happens in February. This customer generates more power than they use, so they're on track to owe $0 at the next true-up time. The background shows: Graphic shows 'Your Net Energy Metering Account Summary' on a PG&E bill. YTD NEM charges before taxes If you generate more energy than you use in one month, but use more than you generate the next month, your previous NEM credits are applied to your bill. That's why the 'true-up' only occurs once per year — it lets your credits roll over so you can use them. This person has accrued $220.58 in net surplus compensation credits for the power they've sent back to the grid so far since the last true-up. That amount, minus applicable state and local taxes, will be issued to them at the same time next February if they don't use those credits for excess electrical needs before then. By default, those payments are provided as bill credits, though customers can opt to receive their NEM payment as a check instead. The background shows: Graphic shows 'YTD NEM charges before taxes' on a PG&E bill. Current PG&E Electric Monthly Charges This is a mandatory fee solar customers pay PG&E every month to be connected to the grid. The background shows: Graphic shows the 'Current PG&E Electric Monthly Charges' section of a PG&E bill. Summary of Your Energy Related Services Here are separate line items for the two residences' electricity use. The background shows: Graphic shows the 'Summary of Your Energy Related Services' section of a PG&E bill. This property used 317 kWh of power, generated by CCA Ava Community Energy and delivered by PG&E. The background shows: Graphic shows the part of a PG&E bill reporting how much power used was generated by CCA Ava Community Energy. At this property, solar panels generated 537 kWh of electricity. The customer only paid the fee to be connected to the grid, plus their natural gas bill. The background shows: Graphic shows how a PG&E bill reports fees to be connected to the grid plus a natural-gas bill. Summary of NEM charges 'Net Usage' shows the difference between energy produced and energy used each month. All these negative charges mean this customer's solar panels are consistently producing more electricity than they're using. The background shows: Graphic shows the 'Summary of NEM charges' section of a PG&E bill. Credited to (Debited from) NEM Balance This shows how much the excess electricity generated by the customer's solar panels earned. This customer generated electricity worth $62.95 in addition to offsetting all the power they used in their house this month. The background shows: Graphic shows the 'Credited to (Debited from) NEM Balance' section of a PG&E bill. The Chronicle's most popular stories and best reads of the moment. Sign up This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service By subscribing, you agree to our Terms of Use and acknowledge that your information will be used as described in our Privacy Notice. Credits Reporting by Jessica Roy. Graphics by Todd Trumbull. Editing by Anna Buchmann and Kate Galbraith. Design and development by Valerie Chu. Design and development editing by Alex K. Fong. Powered by the Hearst Newspapers DevHub. Advertisement
