Latest news with #P&C
Yahoo
27-05-2025
- Business
- Yahoo
1 in 5 Consumers Avoid Filing Claims Due to Frustrating Digital Processes, According to Insurity's Latest Survey
New research from Insurity reveals how poor digital experiences in claims are causing consumers to disengage, signaling a call to action for insurers in 2025 HARTFORD, Conn., May 27, 2025--(BUSINESS WIRE)--Insurity, a leading provider of cloud-based software for insurance carriers, brokers, and MGAs, announced new findings from its 2025 Digital Experience Index, a national survey measuring consumer sentiment around digital interactions with P&C insurers. The survey found that 22% of consumers have avoided filing an insurance claim because the process was too frustrating or complicated, highlighting a critical gap in the claims experience that insurers must address to protect trust, loyalty, and long-term value. The survey also found that 64% of consumers would consider switching insurers for a more seamless digital experience, revealing how easily poor interactions, especially during the claims process, can drive customers to competitors. As insurers continue to advance their digital strategies in 2025 and beyond, prioritizing intuitive, user-centric digital experiences will strengthen retention and build long-term customer loyalty. As digital tools become the primary channel for customer engagement, the survey highlights that poor claims experiences are not just process inefficiencies but key drivers of lost trust and reduced customer loyalty. This insight comes when insurers are under increasing pressure to modernize core systems, enhance operational performance, and deliver greater value to policyholders. While many carriers have made significant progress in digital transformation, the findings make clear that technology investment must be paired with a strong emphasis on user experience. Those investments may fail to deliver meaningful returns without intuitive, efficient, and responsive interactions, especially during critical moments like claims. "As carriers evaluate their core systems and digital infrastructure this year, the priority must be reducing friction where it matters most," said Sylvester Mathis, Chief Insurance and Chief Revenue Officer at Insurity. "A clunky or disconnected claims process frustrates customers and risks sending them elsewhere. When someone avoids filing a claim, despite having coverage, it signals a fundamental breakdown in trust. If policyholders feel friction, uncertainty, or inflexibility, they're less likely to file a claim, and far more likely to leave." This survey was conducted online in April 2025, and more than 1,000 adult participants were randomly selected across the United States to ensure a representative sample. Respondents were asked a series of 19 questions, ranging from multiple-choice to scale-based, to gauge their opinions on their digital experience. Data analysis was performed to identify key patterns and insights. To learn more about Insurity's 2025 Digital Experience Index and how policyholders feel about their digital experience with P&C insurers, please contact About Insurity Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US, and it has over 400 cloud-based deployments. Through its best-in-class digital platform, unrivaled industry experience, and the industry's most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit View source version on Contacts Sign in to access your portfolio
Yahoo
27-05-2025
- Business
- Yahoo
1 in 5 Consumers Avoid Filing Claims Due to Frustrating Digital Processes, According to Insurity's Latest Survey
New research from Insurity reveals how poor digital experiences in claims are causing consumers to disengage, signaling a call to action for insurers in 2025 HARTFORD, Conn., May 27, 2025--(BUSINESS WIRE)--Insurity, a leading provider of cloud-based software for insurance carriers, brokers, and MGAs, announced new findings from its 2025 Digital Experience Index, a national survey measuring consumer sentiment around digital interactions with P&C insurers. The survey found that 22% of consumers have avoided filing an insurance claim because the process was too frustrating or complicated, highlighting a critical gap in the claims experience that insurers must address to protect trust, loyalty, and long-term value. The survey also found that 64% of consumers would consider switching insurers for a more seamless digital experience, revealing how easily poor interactions, especially during the claims process, can drive customers to competitors. As insurers continue to advance their digital strategies in 2025 and beyond, prioritizing intuitive, user-centric digital experiences will strengthen retention and build long-term customer loyalty. As digital tools become the primary channel for customer engagement, the survey highlights that poor claims experiences are not just process inefficiencies but key drivers of lost trust and reduced customer loyalty. This insight comes when insurers are under increasing pressure to modernize core systems, enhance operational performance, and deliver greater value to policyholders. While many carriers have made significant progress in digital transformation, the findings make clear that technology investment must be paired with a strong emphasis on user experience. Those investments may fail to deliver meaningful returns without intuitive, efficient, and responsive interactions, especially during critical moments like claims. "As carriers evaluate their core systems and digital infrastructure this year, the priority must be reducing friction where it matters most," said Sylvester Mathis, Chief Insurance and Chief Revenue Officer at Insurity. "A clunky or disconnected claims process frustrates customers and risks sending them elsewhere. When someone avoids filing a claim, despite having coverage, it signals a fundamental breakdown in trust. If policyholders feel friction, uncertainty, or inflexibility, they're less likely to file a claim, and far more likely to leave." This survey was conducted online in April 2025, and more than 1,000 adult participants were randomly selected across the United States to ensure a representative sample. Respondents were asked a series of 19 questions, ranging from multiple-choice to scale-based, to gauge their opinions on their digital experience. Data analysis was performed to identify key patterns and insights. To learn more about Insurity's 2025 Digital Experience Index and how policyholders feel about their digital experience with P&C insurers, please contact About Insurity Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US, and it has over 400 cloud-based deployments. Through its best-in-class digital platform, unrivaled industry experience, and the industry's most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit View source version on Contacts Sign in to access your portfolio
Business Wire
27-05-2025
- Business
- Business Wire
1 in 5 Consumers Avoid Filing Claims Due to Frustrating Digital Processes, According to Insurity's Latest Survey
HARTFORD, Conn.--(BUSINESS WIRE)-- Insurity, a leading provider of cloud-based software for insurance carriers, brokers, and MGAs, announced new findings from its 2025 Digital Experience Index, a national survey measuring consumer sentiment around digital interactions with P&C insurers. The survey found that 22% of consumers have avoided filing an insurance claim because the process was too frustrating or complicated, highlighting a critical gap in the claims experience that insurers must address to protect trust, loyalty, and long-term value. The survey also found that 64% of consumers would consider switching insurers for a more seamless digital experience, revealing how easily poor interactions, especially during the claims process, can drive customers to competitors. As insurers continue to advance their digital strategies in 2025 and beyond, prioritizing intuitive, user-centric digital experiences will strengthen retention and build long-term customer loyalty. As digital tools become the primary channel for customer engagement, the survey highlights that poor claims experiences are not just process inefficiencies but key drivers of lost trust and reduced customer loyalty. This insight comes when insurers are under increasing pressure to modernize core systems, enhance operational performance, and deliver greater value to policyholders. While many carriers have made significant progress in digital transformation, the findings make clear that technology investment must be paired with a strong emphasis on user experience. Those investments may fail to deliver meaningful returns without intuitive, efficient, and responsive interactions, especially during critical moments like claims. 'As carriers evaluate their core systems and digital infrastructure this year, the priority must be reducing friction where it matters most,' said Sylvester Mathis, Chief Insurance and Chief Revenue Officer at Insurity. 'A clunky or disconnected claims process frustrates customers and risks sending them elsewhere. When someone avoids filing a claim, despite having coverage, it signals a fundamental breakdown in trust. If policyholders feel friction, uncertainty, or inflexibility, they're less likely to file a claim, and far more likely to leave.' This survey was conducted online in April 2025, and more than 1,000 adult participants were randomly selected across the United States to ensure a representative sample. Respondents were asked a series of 19 questions, ranging from multiple-choice to scale-based, to gauge their opinions on their digital experience. Data analysis was performed to identify key patterns and insights. To learn more about Insurity's 2025 Digital Experience Index and how policyholders feel about their digital experience with P&C insurers, please contact About Insurity Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US, and it has over 400 cloud-based deployments. Through its best-in-class digital platform, unrivaled industry experience, and the industry's most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit
Yahoo
23-05-2025
- Business
- Yahoo
Generali operating result climbs 8.9% in Q1 2025
Generali has reported a consolidated operating result of €2.1bn in the first quarter of 2025 (Q1 2025), up 8.9% from €1.9bn reported in Q1 2024, driven by strong performance in the property and casualty (P&C) segment. The P&C operating result surged by 18.7% to more than €1bn, with the Life operating result increasing by 2.3% to €992m. The Italian insurer's adjusted net result stood at €1.2bn for the quarter, a 7.6% increase from Q1 2024. Its adjusted earnings per share rose 9.4%, reaching €0.79 in Q1 2025 from €0.73 a year earlier. Gross written premiums (GWP) were €26.5bn for the quarter ended 31 March 2025, a rise of 0.2% from the previous year. The group's Life GWP contributed €16.2bn, a 4.5% year-on-year decline, while P&C GWP grew by 8.6% to €10.4bn. Its combined ratio improved to 89.7% for the quarter, a decrease of 1.4 percentage points from the previous year. Generali Group CFO Cristiano Borean said: 'In this first quarter, Generali achieved continued strong growth in both operating and adjusted net result, showing a very positive start to our new strategic plan, 'Lifetime Partner 27: Driving Excellence', thanks to the contribution of all business segments. 'Our diversified profit sources and solid capital position driven by excellent cash generation will allow the Group to successfully implement the new strategic plan and create value for all our stakeholders.' Generali's outlook plan, "Lifetime Partner 27: Driving Excellence," aims to accelerate profitable growth in the Life business by leveraging its extensive customer base and distribution network. It also focuses on enhancing technical proficiency, profitability and effectiveness by scaling assets across the value chain. The company has outlined a clear capital management framework, with a commitment to shareholder returns that includes more than €7bn in cumulative dividends (2025–27), a €1.5bn share buyback over the plan horizon and a €500m buyback. Last month, Philippe Donnet was reappointed as CEO of Generali for a further three years following a shareholder vote. "Generali operating result climbs 8.9% in Q1 2025 " was originally created and published by Life Insurance International, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
23-05-2025
- Business
- Yahoo
Generali (ARZGF) Q1 2025 Earnings Call Highlights: Strong Growth in P&C and Life Segments ...
P&C Top Line Growth: 8.6% increase, driven by pricing and non-motor volume growth. Average Annual Premium Growth: Approximately 6%, with motor premiums growing around 8%. Combined Ratio: Reported below 90%, with a target of around 94.5% by 2027. Life Net Flows: EUR3 billion in the first quarter, with EUR1.4 billion in protection & health and EUR1.2 billion in hybrid & unit-linked. Surrenders in Italy: Down 20% year-on-year in the first quarter. New Business Margin: Increased by 26 basis points compared to last year. CSM Release Ratio: 2.5%, with full-year 2025 guidance at the mid-high end of 8% to 10%. P&C Operating Insurance Service Result: EUR180 million growth quarter-on-quarter, a 25% increase year-on-year. Solvency 2 Ratio: 210%, reflecting strong capital generation and disciplined asset allocation. Adjusted Earnings Per Share Growth: 9.4% year-on-year. Warning! GuruFocus has detected 3 Warning Sign with ARZGF. Release Date: May 22, 2025 For the complete transcript of the earnings call, please refer to the full earnings call transcript. Generali (ARZGF) reported strong growth in its Property & Casualty (P&C) segment, with an 8.6% increase in the top line, driven by pricing and volume growth in non-motor segments. The company achieved a reported combined ratio below 90%, indicating strong underwriting performance and cost management. Life net flows reached EUR 3 billion in the first quarter, with significant contributions from protection & health and hybrid & unit-linked products. Generali (ARZGF) maintained a robust capital position with a Solvency 2 ratio of 210%, reflecting strong capital generation and disciplined asset allocation. The company is on track with its Lifetime Partner 27: Driving Excellence plan, focusing on strategic growth areas such as health, climate, and SME markets. Generali (ARZGF) experienced negative operating variances of EUR 77 million due to a regulation change on stamp duty in Italy, impacting the Solvency 2 ratio. The company faced challenges in its Life segment with surrenders in Italy not yet returning to normal levels, although they are on a positive trajectory. The P&C segment's combined ratio benefited from positive seasonality, which may not be sustainable throughout the year. Economic variances were only moderately positive due to negative returns from non-European equities and currency depreciation. The company anticipates project costs related to strategic initiatives, which could increase expenses by EUR 25 million to EUR 50 million compared to 2024. Q: Can you provide details on the P&C combined ratio and any man-made losses in the quarter? A: Cristiano Borean, Group CFO, explained that the first quarter saw EUR35 million in man-made losses compared to EUR54 million in the first quarter of 2024. The impact of man-made losses is expected to be around 0.7% of the attritional loss ratio, with some volatility expected. The company maintains a strict underwriting discipline to manage this volatility. Q: Could you elaborate on pricing trends across different geographies, particularly in Germany and Spain? A: Giulio Terzariol, CEO of Insurance, noted that the average premium in the motor line is increasing by about 8%, with a risk premium increase of 3%, resulting in a favorable spread. In Germany, rate increases are in double digits, and Spain has seen significant improvements with double-digit rate increases and a 5 percentage-point spread over the risk premium. Q: What are the key focus areas for non-motor products, and how do they compare to motor in terms of combined ratio? A: Marco Maria Sesana, General Manager, stated that the focus is on traditional products like family and house protection, with growth in health and SME cyber risk protection. Non-motor products have a better combined ratio, around 62%, compared to motor at 70%. Q: Can you provide guidance on the full-year investment result for the non-life business? A: Cristiano Borean confirmed a full-year guidance of EUR950 million for the P&C investment result, with expectations of improvement in the remainder of the year due to factors like the Argentina effect and dividend distributions. Q: How are lapses in Italy affecting the new business margin, and what is the outlook for commercial incentives? A: Marco Maria Sesana indicated that lapses are decreasing but not yet at 2020 levels due to the current interest rate environment. The new business margin guidance remains between 5.25% and 5.75%. Commercial incentives are being scaled back to focus on quality volume. For the complete transcript of the earnings call, please refer to the full earnings call transcript. This article first appeared on GuruFocus. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
