Latest news with #PCI-DSS
Yahoo
16 hours ago
- Business
- Yahoo
iQor CXBPO™ Unveils infinityAiQ™ Platform Powering the Future of Intelligent Customer Experiences
Unified Intelligence Platform Integrates AI, Analytics, and Expertise to Drive Business Performance FT. LAUDERDALE, Fla., June 05, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) provider, today announced the launch of infinityAiQ™, a unified intelligence platform that combines human expertise, AI, and analytics to optimize every stage of the customer experience. The platform is designed to help clients deepen loyalty, reduce costs, and increase revenue through smarter, more adaptive CX operations. Built to power iQor's CXBPO model, the infinityAiQ platform integrates intelligence across the agent and customer lifecycles — from hiring and training to engagement, resolution, and recovery. It combines secure infrastructure, proprietary AI tools, and enriched data pipelines into a cohesive, scalable system. A key component, Insights iQ™, extracts predictive, real-time intelligence from every customer interaction. Powered by iQor's VALDI advanced analytics engine and enhanced through an industry-first collaboration with OpenAI, Insights iQ enables brands to act on 100% of conversations — not just samples — to uncover trends, detect churn risks, and accelerate action. 'infinityAiQ is the engine propelling our CXBPO model to help clients compete in a world where customer experience drives business growth,' said iQor President and CEO Chris Crowley. 'By harnessing data, technology, and expertise, we deliver a scalable foundation for faster innovation, smarter decisions, and stronger customer relationships. This platform enables our clients to move beyond traditional outsourcing models and into proactive, insight-driven growth.' infinityAiQ offers three integrated solution pillars to help brands turn customer experience into competitive advantage: People iQ: Intelligent hiring, onboarding, and training systems that match best-fit talent to client needs, building high-performing, scalable teams. Process iQ: Streamlined workflows and automation that reduce costs and improve speed, accuracy, and customer satisfaction. Insights iQ: Predictive analytics and real-time decisioning tools that identify patterns, uncover opportunities, and drive revenue-enhancing CX strategies. iQor's investment in automation and machine learning enables its infinityAiQ platform to process over 2.7 billion tokens per week through LLMs and apply advanced predictive analytics to 100% of the call volume, driving significant improvements in performance and customer experience. 'infinityAiQ is the culmination of years of investment in secure infrastructure, proprietary AI, and advanced analytics,' said Prabhjot Singh, Chief Digital Officer at iQor. 'We've engineered a platform that transforms unstructured data from every interaction into real-time business intelligence — fueling predictive decisioning, automation, and continuous optimization across the CX journey.' With iQor's PCI-DSS, SOC 1 and 2 Type 2, HITRUST, and ISO 27001 certifications, as well as HIPAA compliance, infinityAiQ provides clients with the confidence of operating on a secure, resilient infrastructure. Whether deployed as a full contact center solution or integrated with existing systems, the platform is designed to deliver unmatched intelligence and flexibility across omnichannel environments without disruption. To learn more about how infinityAiQ powers unified intelligence for unmatched CX results, visit About iQor CXBPO™iQor CXBPO™ is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at CONTACT: iQor Global Contact Nicole Gobbo Director of Communications
Yahoo
17 hours ago
- Business
- Yahoo
iQor CXBPO™ Unveils infinityAiQ™ Platform Powering the Future of Intelligent Customer Experiences
Unified Intelligence Platform Integrates AI, Analytics, and Expertise to Drive Business Performance FT. LAUDERDALE, Fla., June 05, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) provider, today announced the launch of infinityAiQ™, a unified intelligence platform that combines human expertise, AI, and analytics to optimize every stage of the customer experience. The platform is designed to help clients deepen loyalty, reduce costs, and increase revenue through smarter, more adaptive CX operations. Built to power iQor's CXBPO model, the infinityAiQ platform integrates intelligence across the agent and customer lifecycles — from hiring and training to engagement, resolution, and recovery. It combines secure infrastructure, proprietary AI tools, and enriched data pipelines into a cohesive, scalable system. A key component, Insights iQ™, extracts predictive, real-time intelligence from every customer interaction. Powered by iQor's VALDI advanced analytics engine and enhanced through an industry-first collaboration with OpenAI, Insights iQ enables brands to act on 100% of conversations — not just samples — to uncover trends, detect churn risks, and accelerate action. 'infinityAiQ is the engine propelling our CXBPO model to help clients compete in a world where customer experience drives business growth,' said iQor President and CEO Chris Crowley. 'By harnessing data, technology, and expertise, we deliver a scalable foundation for faster innovation, smarter decisions, and stronger customer relationships. This platform enables our clients to move beyond traditional outsourcing models and into proactive, insight-driven growth.' infinityAiQ offers three integrated solution pillars to help brands turn customer experience into competitive advantage: People iQ: Intelligent hiring, onboarding, and training systems that match best-fit talent to client needs, building high-performing, scalable teams. Process iQ: Streamlined workflows and automation that reduce costs and improve speed, accuracy, and customer satisfaction. Insights iQ: Predictive analytics and real-time decisioning tools that identify patterns, uncover opportunities, and drive revenue-enhancing CX strategies. iQor's investment in automation and machine learning enables its infinityAiQ platform to process over 2.7 billion tokens per week through LLMs and apply advanced predictive analytics to 100% of the call volume, driving significant improvements in performance and customer experience. 'infinityAiQ is the culmination of years of investment in secure infrastructure, proprietary AI, and advanced analytics,' said Prabhjot Singh, Chief Digital Officer at iQor. 'We've engineered a platform that transforms unstructured data from every interaction into real-time business intelligence — fueling predictive decisioning, automation, and continuous optimization across the CX journey.' With iQor's PCI-DSS, SOC 1 and 2 Type 2, HITRUST, and ISO 27001 certifications, as well as HIPAA compliance, infinityAiQ provides clients with the confidence of operating on a secure, resilient infrastructure. Whether deployed as a full contact center solution or integrated with existing systems, the platform is designed to deliver unmatched intelligence and flexibility across omnichannel environments without disruption. To learn more about how infinityAiQ powers unified intelligence for unmatched CX results, visit About iQor CXBPO™iQor CXBPO™ is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at CONTACT: iQor Global Contact Nicole Gobbo Director of Communications
Time Business News
24-05-2025
- Business
- Time Business News
Why Does Your Online Store Need an E-Commerce Web Development Service?
Based on the sharp increase in competition, it's clear that having a website is not enough. Your online store has to be scalable, functional, and safe to ensure growth over time. This can only be accomplished with fundamental strategy and planning. Whether it is launching a new online platform or upgrading an existing one, having a Ecommerce Web Development Service in Pasadena, California gets your store set up for growth. Like other companies. Logo Dezyn demonstrates attention to development planning. So far the developed frameworks majorly focus on creating an operational e-commerce store for the client. Sophisticated arrangements like the installment transferral connection and stock database attachment retard the system's improvement and increase downtime.' An e-commerce development service gets you set up with a reliable back-end infrastructure to manage high traffic level features like multiple product categories and third-party API integrations seamlessly. Having the right security measures is critical in of online stores share sensitive information such as credit card numbers, address details, and even their purchasing history. Without professional security measures put in place, your platform is susceptible to data leaking systems and vicious network attacks. Ecommerce experts integrate armed SSL certificates, launch advanced secured checkout systems, and observe PCI-DSS standards which protect the business and its patrons at the same time. Most online businesses tend to start with a few products but hope to expand in the future. Scalable architecture is important for this type of growth. E-commerce development services build your store to be managed easily as your business grows—allowing for increased products, traffic, and sales while having the infrastructure to avoid completely redoing the system. This includes adaptable features such as flexible CMS integration, modular coding, and cloud hosting configurations that respond to changes in demand. Most platforms come with ready-made templates and little customization which creates a problem for many businesses. Things like advanced filtering options, dynamic pricing systems, loyalty programs, and integration with specific CRMs and ERPs are important for differentiation. Experienced development teams design these features to the clients' requirements making sure that they blend with the automation that is already in place. Issues of more importance to designers is the level of user experience offered to a platform or web application because it affects the conversion rate of the website. Of interest, a simple responsive interface that is quick to navigate will drive visitor engagement and purchases on the platform. Through user flow analysis, site navigation mapping, and responsive design testing, e-commerce developers ensure that the interface with the users is up to par with contemporary UX design principles. This improves revenue opportunities through minimized cart abandonment. An international online business Ecommerce website's visibility makes splits to enhance or reduce visibility. The design part of e-commerce development is only the beginning. A comprehensive e-commerce solution integrates SEO-optimized technical features like tidy URLs, page speed, structured data, and a logical site hierarchy. All these factors improve your website's visibility on search engines allowing better indexing, which improves organic traffic and discoverability. Retargeting visitors automatically is part of modern e-commerce marketing and this is made possible through marketing automation. Through web development services, email marketing, analytics, social media, and retargeting systems serve as important tools to marketers that can be integrated into a website. This allows store owners to analyze visitor behavior, measure campaign effectiveness, and make instant changes all without relying on third-party plugins that tend to malfunction or create conflicts. Now that more shoppers are using mobile devices, it is necessary to optimize for mobile. Developers utilize mobile-first frameworks which ensures that your website adjusts to different screen sizes and mobile browser specifications. Other than screen adjustments, mobile websites must also include touch navigation, quick loading mobile pages, and smaller, mobile images that improve the shopping experience on different devices. Once the website is operational, its maintenance is essential toward retaining its functionality and safety. E-commerce Development Services provide updates, bug resolution, speed optimization, and ongoing server checks as part of their sustained engagement plans. These measures help guarantee uninterrupted function and optimal achievement of your store, supported with new technology and adapting to the ever-changing customer expectations. Creating a website is only a portion e-commerce web development services focus on; the main aim is creating a fortified, scalable, tailored digital store that fits perfectly with your business requirements. The user experience, custom features, mobile optimization, site security, all directly impact the success of your store. It is wise to enlist help from development services like Logo Dezyn which guarantees that your online store is optimized to meet market needs as well as set for future growth. TIME BUSINESS NEWS
Business Wire
23-04-2025
- Business
- Business Wire
DirectDefense Launches Security Essentials, Enterprise-Grade Cybersecurity for SMBs at a Fraction of the Cost
DENVER--(BUSINESS WIRE)-- DirectDefense, Inc., an information security services company, today launched DirectDefense Security Essentials, a fully managed, subscription-based security program purpose-built for small to mid-sized businesses (SMBs). With Security Essentials, DirectDefense is addressing the critical security needs of the underserved SMB market by combining virtual CISO (vCISO) services, identity threat protection, and vulnerability management at a price point designed for growing businesses. Many SMBs face high exposure to cyber threats but lack the budget, staff, and technology to respond effectively. SMBs also struggle to meet regulatory requirements, while operating with critical security gaps in vulnerability management and identity protection, often unsure where to begin addressing these issues. DirectDefense Security Essentials addresses these pain points with: Dedicated vCISO Support: Weekly consultation with a dedicated vCISO who provides tailored security guidance and helps implement curated, prioritized security actions. 360° Security Visibility: A unified cloud-based dashboard that offers real-time insights into security posture across vulnerability management, identity threat protection, and security best practices aligned with NIST CSF 2.0. Proactive Threat Management: Continuous scanning by the DirectDefense team, with findings analyzed and prioritized by subject matter experts based on criticality and business impact. Identity Threat Protection: Continuous scanning of dark web and deep web sources to identify compromised credentials and other sensitive information, with expert-driven remediation support. Best Practices: Strategic security controls and risk assessments that help businesses implement NIST CSF 2.0 to inform and support compliance with regulatory requirements like HIPAA, PCI-DSS, and SEC regulations, with minimal effort. Delivered through an easy-to-use cloud-based portal, DirectDefense Security Essentials provides curated, prioritized security actions to help organizations remediate vulnerabilities, identify and mitigate identity threats, including those found on the dark and deep web, and implement security best practices without the guesswork. 'Small and mid-sized organizations have traditionally been priced out of comprehensive security solutions, but security shouldn't be out of reach just because you're a smaller organization,' said Jim Broome, President and CTO of DirectDefense. 'DirectDefense Security Essentials offers the same expert oversight and proactive protection that large enterprises rely on, without the complexity or high cost. We're democratizing cybersecurity by providing SMBs with a fully managed, all-in-one security solution that offers continuous enterprise-grade protection, expert guidance, and compliance support at a price point that makes sense for their business.' DirectDefense Security Essentials eliminates the operational overhead typically associated with managing multiple security tools by delivering actionable insights through DirectDefense's proprietary ThreatAdvisor platform. The cloud-based portal allows organizations to view security findings, access status reports, track remediation progress, and monitor security assessment trends. This level of transparency enables businesses to maintain complete visibility of their security posture while receiving expert guidance on prioritization and remediation. DirectDefense Security Essentials scales with business growth, providing a future-proof security foundation that adapts to evolving risks and business needs. More information about DirectDefense Security Essentials can be found at About DirectDefense, Inc. DirectDefense provides enterprise risk assessments, penetration testing, ICS/SCADA security services, and 24/7 managed security services for companies of all sizes. Focused on building security resiliency, the firm offers comprehensive security testing services with specialization in application security, vulnerability assessments, penetration testing, and compliance assurance testing. Its team of highly talented consultants has worked with the majority of the Fortune 100 companies, in industries such as power and utility, gaming, retail, financial, media, travel, aerospace, healthcare, and technology. More information can be found at
Business Wire
22-04-2025
- Business
- Business Wire
Omniwire and NowutalkAI Partner to Launch the First AI Voice Personal Banker for Banks, Fintechs, and Credit Unions
NEW YORK--(BUSINESS WIRE)-- Omniwire, Inc., a next-generation Banking-as-a-Service (BaaS) cloud-based platform, today announced a landmark partnership with NowutalkAI, Inc., licensing its patent-pending 'Voice to Action' technology to deliver the industry's first AI Voice Personal Banker —a multilingual, conversational banking assistant available as a white-label solution for banks, fintechs, and credit unions. This strategic collaboration will position Omniwire at the forefront of AI innovation within the fintech and banking industries, providing a secure, scalable platform that makes conversational, voice-first banking a reality for institutions of all sizes. Redefining Digital Banking Through AI Voice Omniwire's Banking-as-a-Service platform allows businesses to launch and scale financial services with unmatched speed and security. Now, with the integration of NowutalkAI's conversational voice engine, clients can offer their end users a smart, natural-language AI voice personal banker capable of managing finances through simple voice commands—in 80+ languages. 'This partnership marks a shift from transactional banking to truly conversational banking,' said Serge Beck, CEO of Omniwire. 'We're not just embedding AI voice personal banker—we're building a secure, voice-first future where banks and fintechs can deliver personal, intelligent service at scale.' Key Capabilities & Benefits White-Label AI Voice Personal Banker A secure, multilingual, voice-powered assistant designed to enhance digital banking experiences by enabling users to navigate their accounts, access information, and get answers to common questions—simply by speaking naturally. Voice recognition technology adds an extra layer of security, ensuring that only authorized users can access sensitive financial information. 80+ Languages Supported Built for global financial institutions and diverse user populations, the assistant adapts to regional language and user behavior instantly. Modular BaaS Infrastructure Launch full-stack neobanks or embed financial services via APIs—including core banking, card issuance, processing, and compliance. Enterprise-Grade Security & Compliance Omniwire's infrastructure is PCI-DSS, SOC 2, ensuring robust protection for data, transactions, and customer trust. Rapid Go-to-Market Launch fully operational, AI-powered financial products in 12 weeks or less with no internal dev team required. All-in-One Support & Management Omniwire delivers and maintains the full tech stack, including regulatory compliance, customer support, and real-time infrastructure monitoring. Designed for the Future of Financial Services Whether you're a fintech startup, a regional bank, or a credit union seeking to modernize your customer experience, Omniwire's platform now enables a secure, AI-powered voice interface that enhances engagement, reduces friction, and empowers users to bank on their own terms—anytime, anywhere, in their own language. About Omniwire, Inc. Omniwire, Inc. is a modular, Cloud based, Banking-as-a-Service platform built for the future of financial services. With native support for AI, embedded finance, and voice-first technology, Omniwire empowers brands, fintechs, and institutions to launch digital banking experiences quickly and securely. The platform is fully PCI-DSS, SOC 2 certified. Visit About NowutalkAI, Inc. NowutalkAI is pioneering the next generation of human-computer interaction with its AI-powered 'Voice to Action' platform, which transforms complex digital experiences into natural, intuitive voice conversations. Supporting over 80 languages, NowutalkAI makes apps, websites, and services more human, accessible, and intelligent. Visit Omniwire: Where Compliance Meets Conversational Banking—Powered by AI. For a branded PDF or to be added to a media kit, contact Claudia Calvo.
