Teleperformance Morocco responds to layoff claims, citing security breach

Ya Biladi

08-07-2025

Teleperformance in Morocco has responded to reports surrounding layoffs at the Moroccan branch of Orange, reaffirming its «commitment to respecting employees' rights and strictly complying with current laws». In a written statement sent to Yabiladi on Tuesday, July 8, the company stated that «on April 15, 2025, a security incident was reported to management».
According to the statement, «an employee used her personal access badge to allow two unauthorized colleagues to enter a secured area governed by strict security protocols, particularly in relation to our PCI-DSS certification».
In line with internal procedures, an investigation was carried out, including the review of surveillance footage, «conducted in full compliance with applicable regulations (CNDP authorization ref. A-PO-1074/2023)», the company added. Teleperformance stated that «the facts were formally acknowledged by the employees involved during individual interviews», and reminded that «access badges are strictly personal, and no third party is allowed entry into production areas without formal prior authorization».
According to Orange Morocco, «the events constituted a serious breach of several internal policies, including the Code of Conduct, the group's data protection policy, the information systems security policy, and the IT resource usage charter». As a result, «management decided to terminate the employment contracts on grounds of gross misconduct».
While acknowledging that the decision was «humanly difficult», Teleperformance emphasized «the absolute need to rigorously protect sensitive data, secure production environments, and fulfill our obligations to clients». The company added that «the disciplinary action taken in this case was solely based on a clear violation of security rules, and was in no way discriminatory».
The statement comes in response to a letter circulated by the National Federation of Postal and Telecommunications Activities Employees (FAPT), part of France's General Confederation of Labor (CGT). On July 2, the union publicly criticized Orange over a labor dispute involving Teleperformance's Moroccan branch and employees affiliated with the Moroccan Labor Union (UMT). In the letter, reviewed by Yabiladi, the union denounced the dismissals as abusive, reportedly affecting three individuals.