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Patelco Credit Union Deploys Payfinia's Instant Payment Xchange Platform, Enabling Real-Time Payments via FedNow Receive Service
Patelco Credit Union Deploys Payfinia's Instant Payment Xchange Platform, Enabling Real-Time Payments via FedNow Receive Service

Yahoo

time16-07-2025

  • Business
  • Yahoo

Patelco Credit Union Deploys Payfinia's Instant Payment Xchange Platform, Enabling Real-Time Payments via FedNow Receive Service

~Credit union settles $5.4 million of immediate payments during initial launch period~ PORTLAND, Ore., July 16, 2025--(BUSINESS WIRE)--Payfinia, an independent payment services firm providing an open payments framework, announced today it partnered with Patelco Credit Union (Patelco) to successfully launch a new real-time payments service, enabling members to receive instant payments 24/7 through the Federal Reserve's FedNow® Service. The credit union deployed Payfinia's Instant Payment Xchange (IPX) platform in less than 80 days and has processed more than $5.4 million in instant payment transactions as of mid-July. Headquartered in Dublin, Calif., Patelco has nearly $10 billion in assets and approximately 500,000 members in and around Northern and Southern California. The credit union selected Payfinia's open, real-time payments framework, IPX, to provide its members with a proven money-movement solution that enables instant payment capabilities, improves cash flow and provides an advanced, layered security approach to mitigate fraud. "Payfinia's IPX platform was designed with an ease of enablement that allowed us to go live very quickly, while still maintaining the credit union's risk thresholds with a measured, phased deployment," said Armand Abhari, Senior Vice President, Patelco Credit Union. "We recognize the evolving needs of our members, including the increasing demand to move money quickly. Together with Payfinia, we were able to accelerate our path to instant payments and the response from our members has been overwhelmingly positive. Payfinia's open payment platform also provides Patelco with a firm foundation for future payments innovation." Currently, Patelco's Receive instant payments offering is available to members with wealth management accounts, enabling real-time transfers 24/7 and immediate access to funds. The credit union has future plans to expand the offering to include Send use cases later this year. "Patelco's successful launch of instant payments is a testament to the fully embedded, secure design of Payfinia's IPX platform," said Keith Riddle, general manager of Payfinia. "They are a shining example of a credit union that is adapting to its members' rapidly evolving needs, while still ensuring the highest level of security and eliminating the risk of fraudulent activity. We are thrilled with Patelco's immediate success and look forward to expanding the offering in the future." About Patelco Credit Union Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and well-being of its membership. With more than $9 billion in assets, Patelco empowers its 500,000 members to live their best financial lives by offering personalized solutions, advice, and expertise. Patelco has received numerous multi-year awards for excellence from leading consumer and business organizations, including Newsweek's America's Best Regional Banks and Credit Unions and Bankrate's Best Credit Unions, and was named a Best-In-State Credit Union in 2025 by Forbes. The company was founded in 1936 with $500 by Pacific Telephone and Telegraph Company employees and is based in Dublin, Ca. For more information, visit About Payfinia Inc. Payfinia Inc. is an independent payments company, providing community financial institutions (CFIs) access to and ownership of their instant payments services. Payfinia's flagship product offering, the Instant Payments Xchange (IPX), is a secure, scalable and affordable real-time money movement service. Additionally, Payfinia partners with third-party digital providers to integrate instant payments with traditional payment and money movement solutions, extending the technology provider's capabilities, while also providing community financial institutions (CFIs) a more robust payments ecosystem. To learn more about Payfinia, visit View source version on Contacts MEDIA CONTACT: Anna Stanleyanna@ 251.517.7857

Patelco Credit Union Deploys Payfinia's Instant Payment Xchange Platform, Enabling Real-Time Payments via FedNow Receive Service
Patelco Credit Union Deploys Payfinia's Instant Payment Xchange Platform, Enabling Real-Time Payments via FedNow Receive Service

Business Wire

time16-07-2025

  • Business
  • Business Wire

Patelco Credit Union Deploys Payfinia's Instant Payment Xchange Platform, Enabling Real-Time Payments via FedNow Receive Service

PORTLAND, Ore.--(BUSINESS WIRE)-- Payfinia, an independent payment services firm providing an open payments framework, announced today it partnered with Patelco Credit Union (Patelco) to successfully launch a new real-time payments service, enabling members to receive instant payments 24/7 through the Federal Reserve's FedNow® Service. The credit union deployed Payfinia's Instant Payment Xchange (IPX) platform in less than 80 days and has processed more than $5.4 million in instant payment transactions as of mid-July. Patelco CU deploys Payfinia's IPX Platform, enabling Real-Time Payments via FedNow Receive Service Share Headquartered in Dublin, Calif., Patelco has nearly $10 billion in assets and approximately 500,000 members in and around Northern and Southern California. The credit union selected Payfinia's open, real-time payments framework, IPX, to provide its members with a proven money-movement solution that enables instant payment capabilities, improves cash flow and provides an advanced, layered security approach to mitigate fraud. 'Payfinia's IPX platform was designed with an ease of enablement that allowed us to go live very quickly, while still maintaining the credit union's risk thresholds with a measured, phased deployment,' said Armand Abhari, Senior Vice President, Patelco Credit Union. 'We recognize the evolving needs of our members, including the increasing demand to move money quickly. Together with Payfinia, we were able to accelerate our path to instant payments and the response from our members has been overwhelmingly positive. Payfinia's open payment platform also provides Patelco with a firm foundation for future payments innovation.' Currently, Patelco's Receive instant payments offering is available to members with wealth management accounts, enabling real-time transfers 24/7 and immediate access to funds. The credit union has future plans to expand the offering to include Send use cases later this year. 'Patelco's successful launch of instant payments is a testament to the fully embedded, secure design of Payfinia's IPX platform,' said Keith Riddle, general manager of Payfinia. 'They are a shining example of a credit union that is adapting to its members' rapidly evolving needs, while still ensuring the highest level of security and eliminating the risk of fraudulent activity. We are thrilled with Patelco's immediate success and look forward to expanding the offering in the future.' About Patelco Credit Union Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and well-being of its membership. With more than $9 billion in assets, Patelco empowers its 500,000 members to live their best financial lives by offering personalized solutions, advice, and expertise. Patelco has received numerous multi-year awards for excellence from leading consumer and business organizations, including Newsweek's America's Best Regional Banks and Credit Unions and Bankrate's Best Credit Unions, and was named a Best-In-State Credit Union in 2025 by Forbes. The company was founded in 1936 with $500 by Pacific Telephone and Telegraph Company employees and is based in Dublin, Ca. For more information, visit About Payfinia Inc. Payfinia Inc. is an independent payments company, providing community financial institutions (CFIs) access to and ownership of their instant payments services. Payfinia's flagship product offering, the Instant Payments Xchange (IPX), is a secure, scalable and affordable real-time money movement service. Additionally, Payfinia partners with third-party digital providers to integrate instant payments with traditional payment and money movement solutions, extending the technology provider's capabilities, while also providing community financial institutions (CFIs) a more robust payments ecosystem. To learn more about Payfinia, visit

Patelco Credit Union Deploys Payfinia's Instant Payment Xchange Platform, Enabling Real-Time Payments via FedNow Receive Service
Patelco Credit Union Deploys Payfinia's Instant Payment Xchange Platform, Enabling Real-Time Payments via FedNow Receive Service

Associated Press

time16-07-2025

  • Business
  • Associated Press

Patelco Credit Union Deploys Payfinia's Instant Payment Xchange Platform, Enabling Real-Time Payments via FedNow Receive Service

PORTLAND, Ore.--(BUSINESS WIRE)--Jul 16, 2025-- Payfinia, an independent payment services firm providing an open payments framework, announced today it partnered with Patelco Credit Union (Patelco) to successfully launch a new real-time payments service, enabling members to receive instant payments 24/7 through the Federal Reserve's FedNow® Service. The credit union deployed Payfinia's Instant Payment Xchange (IPX) platform in less than 80 days and has processed more than $5.4 million in instant payment transactions as of mid-July. Headquartered in Dublin, Calif., Patelco has nearly $10 billion in assets and approximately 500,000 members in and around Northern and Southern California. The credit union selected Payfinia's open, real-time payments framework, IPX, to provide its members with a proven money-movement solution that enables instant payment capabilities, improves cash flow and provides an advanced, layered security approach to mitigate fraud. 'Payfinia's IPX platform was designed with an ease of enablement that allowed us to go live very quickly, while still maintaining the credit union's risk thresholds with a measured, phased deployment,' said Armand Abhari, Senior Vice President, Patelco Credit Union. 'We recognize the evolving needs of our members, including the increasing demand to move money quickly. Together with Payfinia, we were able to accelerate our path to instant payments and the response from our members has been overwhelmingly positive. Payfinia's open payment platform also provides Patelco with a firm foundation for future payments innovation.' Currently, Patelco's Receive instant payments offering is available to members with wealth management accounts, enabling real-time transfers 24/7 and immediate access to funds. The credit union has future plans to expand the offering to include Send use cases later this year. 'Patelco's successful launch of instant payments is a testament to the fully embedded, secure design of Payfinia's IPX platform,' said Keith Riddle, general manager of Payfinia. 'They are a shining example of a credit union that is adapting to its members' rapidly evolving needs, while still ensuring the highest level of security and eliminating the risk of fraudulent activity. We are thrilled with Patelco's immediate success and look forward to expanding the offering in the future.' About Patelco Credit Union Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and well-being of its membership. With more than $9 billion in assets, Patelco empowers its 500,000 members to live their best financial lives by offering personalized solutions, advice, and expertise. Patelco has received numerous multi-year awards for excellence from leading consumer and business organizations, including Newsweek's America's Best Regional Banks and Credit Unions and Bankrate's Best Credit Unions, and was named a Best-In-State Credit Union in 2025 by Forbes. The company was founded in 1936 with $500 by Pacific Telephone and Telegraph Company employees and is based in Dublin, Ca. For more information, visit About Payfinia Inc. Payfinia Inc. is an independent payments company, providing community financial institutions (CFIs) access to and ownership of their instant payments services. Payfinia's flagship product offering, the Instant Payments Xchange (IPX), is a secure, scalable and affordable real-time money movement service. Additionally, Payfinia partners with third-party digital providers to integrate instant payments with traditional payment and money movement solutions, extending the technology provider's capabilities, while also providing community financial institutions (CFIs) a more robust payments ecosystem. To learn more about Payfinia, visit View source version on CONTACT: MEDIA CONTACT: Anna Stanley [email protected] 251.517.7857 KEYWORD: UNITED STATES NORTH AMERICA OREGON INDUSTRY KEYWORD: CONSULTING BANKING ACCOUNTING TECHNOLOGY PROFESSIONAL SERVICES PAYMENTS OTHER TECHNOLOGY SOFTWARE NETWORKS MOBILE/WIRELESS FINANCE SOURCE: Payfinia Inc. Copyright Business Wire 2025. PUB: 07/16/2025 07:45 AM/DISC: 07/16/2025 07:45 AM

[24]7.ai's Video Chat Feature Enables Patelco to Lead the Way in Personalized Digital Banking
[24]7.ai's Video Chat Feature Enables Patelco to Lead the Way in Personalized Digital Banking

Globe and Mail

time20-05-2025

  • Business
  • Globe and Mail

[24]7.ai's Video Chat Feature Enables Patelco to Lead the Way in Personalized Digital Banking

CAMPBELL, Calif. , May 20, 2025 /CNW/ -- [24] a global CX leader, has partnered with Patelco, a leading California credit union, to revolutionize digital banking experiences with the deployment of its next-generation Video Chat feature. This strategic rollout seamlessly blends convenience with real-time human support and marks a pivotal shift in how banks and credit unions serve their members. Through this collaboration, Patelco is bringing high-touch service directly into their members' homes and devices. Whether opening an account, resolving a complex issue, or getting financial advice, Patelco members can now instantly connect with virtual agents face-to-face through a seamless, browser-based video experience—no downloads, no delays, just instant access to personalized support. "This is not just an enhancement to our customer support; this is a paradigm shift in how we build trust, deliver value, and meet our members where they are. [24] has been an ideal partner in our journey, and with the launch of their cutting-edge video chat feature, we're sure to drive stronger member relationships, higher resolution rates, and greater operational efficiency ," said Venky Annadurai , VP, Development & Engg., Patelco Revolutionizing the Digital Banking Experience The new Video Chat feature—rolled out to Patelco's members and communities with 16 Virtual agents—is redefining modern banking experiences. Members can now initiate or schedule video calls as needed, supported by powerful, intuitive tools including microphone/camera controls and screen sharing. Virtual agents can seamlessly collaborate with specialists during the video call to address complex issues, accelerating resolution times and ensuring greater accuracy. In the future, every session will be recorded, supporting quality assurance efforts and enabling effective training and continuous optimization. "Patelco's visionary approach to digital banking has made them a phenomenal partner, and we're thrilled to see how they're leveraging our platform to transform member engagement. This partnership is proving that when innovation meets the right technology, the result is a smarter, more secure, and deeply connected member experience, and this is setting a new standard in the credit union space ," said Jeetu Narayan, General Manager, Products & Cloud Business, [24] A Holistic Transformation in Member Engagement This latest launch builds on Patelco's long-standing partnership with [24] which has already modernized multiple touchpoints across the member journey. From AI-powered chatbots that deliver instant, accurate answers, to secure messaging over Apple Messages for Business and SMS, and multimodal authentication tools, Patelco is meeting modern customer demands at scale. As [24] continues to lead the CX evolution, this collaboration represents a key milestone in Patelco's journey and sets a new benchmark for digital-first, human-centric experiences in the BFSI sector. About [24] [24] is a global leader of Customer Experience (CX) solutions and services and a trusted partner to the world's leading brands for over two decades. For over 24 years, we have been at the forefront of CX innovation, delivering significant business improvements to the world's best brands. With CX Solutions and Services, which blend our deep operational expertise, omnichannel support, and award-winning AI-powered products – we deliver consistent, proactive, and hyper-personalized experiences for customers of top global brands. We employ a 15,000+ strong global workforce across 18 locations and 11 countries. For more information, visit Media contact: media@ About Patelco Credit Union Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and well-being of its membership. With more than $9 billion in assets, Patelco empowers its 500,000 members to live their best financial lives by offering personalized solutions, advice, and expertise. The company was founded in 1936 with $500 by Pacific Telephone and Telegraph Company employees and is based in Dublin, CA. For more information, visit SOURCE [24]

[24]7.ai's Video Chat Feature Enables Patelco to Lead the Way in Personalized Digital Banking
[24]7.ai's Video Chat Feature Enables Patelco to Lead the Way in Personalized Digital Banking

Cision Canada

time20-05-2025

  • Business
  • Cision Canada

[24]7.ai's Video Chat Feature Enables Patelco to Lead the Way in Personalized Digital Banking

CAMPBELL, Calif., May 20, 2025 /CNW/ -- [24] a global CX leader, has partnered with Patelco, a leading California credit union, to revolutionize digital banking experiences with the deployment of its next-generation Video Chat feature. This strategic rollout seamlessly blends convenience with real-time human support and marks a pivotal shift in how banks and credit unions serve their members. Through this collaboration, Patelco is bringing high-touch service directly into their members' homes and devices. Whether opening an account, resolving a complex issue, or getting financial advice, Patelco members can now instantly connect with virtual agents face-to-face through a seamless, browser-based video experience—no downloads, no delays, just instant access to personalized support. "This is not just an enhancement to our customer support; this is a paradigm shift in how we build trust, deliver value, and meet our members where they are. [24] has been an ideal partner in our journey, and with the launch of their cutting-edge video chat feature, we're sure to drive stronger member relationships, higher resolution rates, and greater operational efficiency," said Venky Annadurai, VP, Development & Engg., Patelco Revolutionizing the Digital Banking Experience The new Video Chat feature—rolled out to Patelco's members and communities with 16 Virtual agents—is redefining modern banking experiences. Members can now initiate or schedule video calls as needed, supported by powerful, intuitive tools including microphone/camera controls and screen sharing. Virtual agents can seamlessly collaborate with specialists during the video call to address complex issues, accelerating resolution times and ensuring greater accuracy. In the future, every session will be recorded, supporting quality assurance efforts and enabling effective training and continuous optimization. "Patelco's visionary approach to digital banking has made them a phenomenal partner, and we're thrilled to see how they're leveraging our platform to transform member engagement. This partnership is proving that when innovation meets the right technology, the result is a smarter, more secure, and deeply connected member experience, and this is setting a new standard in the credit union space," said Jeetu Narayan, General Manager, Products & Cloud Business, [24] A Holistic Transformation in Member Engagement This latest launch builds on Patelco's long-standing partnership with [24] which has already modernized multiple touchpoints across the member journey. From AI-powered chatbots that deliver instant, accurate answers, to secure messaging over Apple Messages for Business and SMS, and multimodal authentication tools, Patelco is meeting modern customer demands at scale. As [24] continues to lead the CX evolution, this collaboration represents a key milestone in Patelco's journey and sets a new benchmark for digital-first, human-centric experiences in the BFSI sector. About [24] [24] is a global leader of Customer Experience (CX) solutions and services and a trusted partner to the world's leading brands for over two decades. For over 24 years, we have been at the forefront of CX innovation, delivering significant business improvements to the world's best brands. With CX Solutions and Services, which blend our deep operational expertise, omnichannel support, and award-winning AI-powered products – we deliver consistent, proactive, and hyper-personalized experiences for customers of top global brands. We employ a 15,000+ strong global workforce across 18 locations and 11 countries. For more information, visit Media contact: About Patelco Credit Union Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and well-being of its membership. With more than $9 billion in assets, Patelco empowers its 500,000 members to live their best financial lives by offering personalized solutions, advice, and expertise. The company was founded in 1936 with $500 by Pacific Telephone and Telegraph Company employees and is based in Dublin, CA.

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