3 days ago
Payliance Appoints Paula Ley as President to Drive Strategic Growth and Customer Experience Excellence
COLUMBUS, Ohio--(BUSINESS WIRE)--Payliance, a trusted leader in payments processing primarily serving consumer installment lenders and merchants in specialized vertical markets, today announced the appointment of Paula Ley as President, reporting to CEO John Cullen. Ley brings extensive experience in payments strategy, customer experience, and sales management to her new role, where she will focus on driving strategic growth initiatives and enhancing customer satisfaction across Payliance's platform.
Payliance welcomes Paula Ley as President to accelerate growth and customer experience initiatives. The seasoned payments executive brings 20+ years of leadership from @Visa and @Chase to the payments platform processing $61B annually. #payments #fintech
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"We are thrilled to welcome Paula to the Payliance leadership team," said John Cullen, CEO of Payliance. "Her proven track record of success in the payments industry, combined with her deep expertise in customer experience and strategic planning, makes her the ideal leader to help us continue our mission of delivering innovative payment solutions to our clients."
Ley joins Payliance with over 20 years of executive leadership experience in the financial services and payments sectors. Most recently, she served as Head of Global Issuing Solution Sales at Visa, where she led strategic sales initiatives and client enablement programs. Prior to Visa, she held senior executive positions at JPMorgan Chase & Co., including Business Banking Servicing and Operations Executive and Managing Director for Consumer Banking, where she specialized in strategy, customer experience, and new product rollouts.
"I'm excited to join Payliance at such a pivotal time in the company's growth," said Paula Ley, President of Payliance. "With our robust Payments-as-a-Service platform and strong market position, we have tremendous opportunities to expand our reach and deliver even greater value to our clients. I look forward to working with John and the entire team to drive innovation and strengthen our customer relationships."
Founded in 2007, Payliance processes over $61 billion annually and supports more than 40,000 merchant locations and over 350 lenders. The company's platform processes over 162 million transactions annually across four core payment methods: Automated Clearing House (ACH), Remote Check Capture (RCC), Credit/Debit Cards, and Real-Time Payments (RTP). Payliance integrates seamlessly with leading Loan Management Systems and is backed by Serent Capital, a growth-focused private equity firm.
Ley earned her Bachelor of Science in Business Administration from The Ohio State University Fisher College of Business, where she also lectures and serves as a board member of the Professional Sales Academy Advisory Board. She is based in Columbus, Ohio.
About Payliance Founded in 2007, Payliance is a trusted leader in payments processing, primarily serving consumer installment lenders and merchants across specialized verticals including gaming and entertainment, collection agencies, legal services, financial services, and e-commerce. With over $61 billion processed annually, Payliance supports more than 40,000 merchant locations and over 350 lenders, enabling them to streamline payment acceptance, reduce costs, and mitigate fraud risks. The company's Payments-as-a-Service platform processes over 162 million transactions annually, ensuring secure and reliable payment processing. With more than 20 years of industry expertise, Payliance supports four core payment methods and integrates seamlessly with leading Loan Management Systems. Backed by Serent Capital, Payliance continues to drive innovation and deliver measurable value to its clients.
