20-06-2025
Waiting over: Cyber crime victims to get faster help
Bhopal: Cyber-crime victims in Madhya Pradesh will no longer have to wait endlessly on the helpline number 1930, hoping a tele-caller picks up. In a new arrangement, victims reporting fraud will now receive a return call from regional outbound call centres within five minutes of dialling the helpline.
These centres have been launched in five zones: Bhopal, Indore, Jabalpur, Gwalior, and Ujjain, with each zone covering surrounding districts.
Under the previous inbound system, nearly 70% of calls were dropped, and only 30% of victims could reach a tele-caller. However, police claim that under the new system, implemented over the past few weeks, the success rate improved significantly, reaching 60% of victims, with expectations of further improvement.
Senior cyber-crime officials maintained that outbound call centres have been started in all the five zonal offices of the MP Cyber-crime Headquarters. Now, after receiving events from Dial-100, immediate response is being provided to victims based on the above priority.
The officials maintained that the outbound call centres operate round the clock. The callers are well trained to handle the calls. The callers immediately provide help to the victims.
by Taboola
by Taboola
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The callers help the victims in saving screenshots and gathering other important evidence. In MP, on average, around 700-800 calls are received on the 1930 national cyber-crime reporting helpline. They range from cyber frauds, some for enquiry, some regarding mystery transactions, and various cyber offences.
"Dedicated call centres have been set up across different zones for cyber-crime complaints so that we can reach a larger number of victims and control the rising incidents of cyber-crime more effectively," said Pranay Nagvanshi, SP, MP State Cyber-crime Headquarters.
He added that the prime focus of this initiative is to at least hear the complaints from the victims and provide help. It is a victim-centric approach.
According to officials, the scale of cyber fraud in Bhopal has reached alarming proportions. As per the Bhopal Cyber-crime Branch data, between 2022 and 2024, city residents cumulatively lost over Rs104 crore to online scams. Of this, nearly Rs63 crore was defrauded in 2024 alone, making it the worst year in terms of financial loss due to cyber-crime.
The surge in cyber-crime cases shows no signs of slowing down in the city as more than 440 complaints have already been lodged at the Bhopal Cyber-crime Branch between January and May this year. The financial toll of these cases stands at a staggering Rs9.3 crore siphoned off by fraudsters.
