Latest news with #PraveenNeppalliNaga
&w=3840&q=100)
Business Standard
23-05-2025
- Automotive
- Business Standard
Uber says Gen AI, agentic AI boost engineers' productivity, cut delays
Generative artificial intelligence (Gen AI) and Agentic AI are making some critical interventions to Uber's core operations, thus improving productivity of its engineers, said an executive of the ride-hailing platform. Some of these operations include customer support, relooking at the engineering development lifecycle and easing up driver on-boarding. A lot of these systems used to be manually operated but AI agents and automation have reduced human intervention over the last few years. 'Let us consider that drivers are not able to go online. We have 3,000 services internally and the problem is where to start,' Praveen Neppalli Naga, global chief technology officer (CTO) of mobility and delivery, said in an interaction with Business Standard. He added, 'Now, we have a graph of all service calls which are monitored by AI and so if something is failing, we are able to identify the error quickly and detect the area of failure.' Similarly, the entire on-boarding experience of drivers used to be manual with huge amounts of background checks and document verifications which took up a lot of time. Uber now leverages AI to complete these tasks, resulting in quicker on-boarding of drivers. For customer support, Uber uses a chatbot just like countless other companies that is automated. This, according to Naga, 'improves quality and productivity. To understand the way a product works in a certain market, it involves reading documents. Now, we have the internal AI tools to answer it.' Naga added that the use of Cursor, an AI code editor, has improved operations. He said, 'It is a tool we leverage, and helps us develop in an agentic way. That includes the development lifecycle, defining the product, coding, testing, deploying, monitoring and alerting. Here we use the AI models to understand which metrics went down so that the engineers can step in quickly.' Uber, which has about 2,200 engineers in its two biggest engineering centres in Bengaluru and Hyderabad, said it will continue to hire at a steady pace. This will be in areas such as earner ecosystem, rider experience products, and marketplace teams. The two centres handle critical functions for Uber, such as rider engineering, Eats engineering, infra-tech, data, maps, Uber for Business, fintech, customer obsession, and growth and marketing. Its tech journey in India started in 2014 at a bungalow in Jubilee Hills, Hyderabad. 'We continue to foresee the needs over the next few years. We are doubling down on Shuttle and commute passes. And, on the delivery side, we have food delivery, which is big outside India. Also, there is the merchant ecosystem,' added Naga. India remains a critical market for Uber with more than a million drivers, after the US and Brazil.
New Indian Express
20-05-2025
- Business
- New Indian Express
Uber partners with ONDC to offer Delhi metro ticket booking
NEW DELHI: Uber has introduced metro‑ticket booking inside its app, starting with the Delhi Metro and powered by the Open Network for Digital Commerce (ONDC). The feature lets users plan journeys, buy QR‑based tickets and receive real‑time updates without switching platforms, while also booking an Uber ride to the station in one seamless flow—encouraging public‑transport use. The launch follows a 2024 MoU signed during CEO Dara Khosrowshahi's India visit, pledging cooperation with ONDC to expand digital public goods. Uber aims to extend metro ticketing to three more Indian cities by 2025. It is also preparing a B2B logistics service via ONDC, enabling businesses to leverage Uber's delivery network without owning fleets, thereby boosting operational agility. Uber CTO Praveen Neppalli Naga said India's advanced digital ecosystem brings the company closer to becoming a one‑stop mobility platform. ONDC acting CEO Vibhor Jain called the tie‑up a milestone capable of unifying India's fragmented transport and logistics sectors.
The Print
19-05-2025
- Business
- The Print
Delhi Metro ticketing goes live on Uber app; more cities, B2B logistics up next
'Uber today announced the rollout of metro ticketing on the Uber app, powered by the Open Network for Digital Commerce (ONDC), with Delhi Metro going live as the first launch city. This marks Uber's first integration with India's pioneering digital public infrastructure and a major step forward in making public transport more connected,' the company said in a release. Three more cities across India are slated to go live in 2025, Uber said, adding it will soon launch B2B Logistics via the ONDC network, a solution that will allow businesses to request on-demand logistics from Uber's delivery network, without needing their own fleet. New Delhi, May 19 (PTI) Ride-hailing platform Uber on Monday announced the rollout of metro ticketing on the Uber app, powered by the Open Network for Digital Commerce (ONDC), starting with Delhi Metro. This move follows an Memorandum of Understanding (MoU) signed in 2024 during Uber CEO Dara Khosrowshahi's visit to India, where Uber committed to collaborating with ONDC to advance the reach and impact of India's digital public goods. 'Today's launch is a tangible realisation of that commitment, reinforcing Uber's mission to make urban mobility more inclusive, sustainable, and seamlessly connected,' it said. Praveen Neppalli Naga, Chief Technology Officer, Uber, said 'India has taken an impressive leap in building population scale technology through its Digital Public Infrastructure like ONDC and we are thrilled to integrate with them to bring metro ticketing to the Uber app, bringing us one step closer to our vision of being a one-stop shop for mobility needs.' Vibhor Jain, Acting CEO and COO at ONDC termed Uber joining the ONDC Network as a significant step in expanding access to trusted, interoperable digital infrastructure in India. 'As a global platform, Uber's initial enablement of metro ticketing and logistics unlocks new possibilities – from seamless multimodal journeys to unifying a fragmented logistics ecosystem. This collaboration lays the foundation for future innovations from Uber on the Network, enhancing value for users, partners, and the broader mobility and services landscape,' Jain said. Beginning today, Uber users in the national capital will be able to plan their metro journeys, purchase QR-based tickets, and access real-time transit information, within the Uber app. PTI MBI DRR This report is auto-generated from PTI news service. ThePrint holds no responsibility for its content.
Mint
19-05-2025
- Business
- Mint
Delhi Metro: Travellers can now buy tickets directly from Uber App — Check details
Uber India announced on Monday, 19 May 2025, that they are collaborating with the Delhi Metro Rail Corporation using the Open Network for Digital Commerce (ONDC), reported the news agency PTI. Delhi will become the first city for Uber to roll out this service. Uber, a cab-hailing services firm, is now offering travellers the option to book Delhi Metro tickets at a 50 per cent discount. 'Good news riders! You can now book your Delhi Metro tickets at a 50% discount directly in the Uber app. No more long queues or tokens, just tap, pay, and scan your QR code at the gate,' said Uber in a promotional email, checked by Mint. 'And since all Delhiites love a good deal, you get 50% off on your ticket!' they said. Starting today, Uber users in Delhi can now plan their metro rides by purchasing their QR-based tickets from the Uber app. This also gives travellers access to real-time transit information of their commute, according to the agency report. Uber also said that there will be three other cities across India to have the same service like in Delhi in the year 2025, as per the report. This comes after Uber CEO Dara Khosrowshahi's visit to India in 2024, where he signed a Memorandum of Understanding (MoU) to collaborate with ONDC to advance the reach and impact of India's digital public goods. 'India has taken an impressive leap in building population scale technology through its Digital Public Infrastructure like ONDC and we are thrilled to integrate with them to bring metro ticketing to the Uber app, bringing us one step closer to our vision of being a one-stop shop for mobility needs,' said Praveen Neppalli Naga, Chief Technology Officer (CTO) of Uber. Vibhor Jain, Acting CEO and COO at ONDC, told the news agency, 'Uber's joining of the ONDC Network marks a significant step in expanding access to trusted, interoperable digital infrastructure in India. As a global platform, Uber's initial enablement of metro ticketing and logistics unlocks new possibilities - from seamless multimodal journeys to unifying a fragmented logistics ecosystem.' Uber said it will soon launch B2B Logistics via the ONDC network, a solution that will allow businesses to request on-demand logistics from Uber's delivery network, without needing their own fleet. Uber said the service will initially facilitate food deliveries, with its underlying technology designed to scale to sectors such as e-commerce, grocery, pharmacy, and healthcare logistics. "By integrating with ONDC, Uber will be accessible to a wide ecosystem of sellers and platforms, empowering businesses of all sizes to reach more customers efficiently through a plug-and-play logistics layer," Uber said. (ANI)
India Gazette
19-05-2025
- Business
- India Gazette
Delhi commuters can now buy metro tickets on Uber app powered by ONDC
New Delhi [India], May 19 (ANI): Uber on Monday announced the rollout of metro ticketing on the Uber app, powered by the Open Network for Digital Commerce (ONDC). Delhi Metro will be the first launch city. Starting today, Uber users in the national capital can now plan their metro journeys, purchase QR-based tickets, and access real-time transit information - all within the Uber app. According to Uber, this marks the first integration with India's pioneering digital public infrastructure and a major step forward in making public transport more connected. Uber, in a statement, said that three more cities across India are slated to go live in 2025. This integration follows the Memorandum of Understanding (MoU) signed in 2024 during Uber CEO Dara Khosrowshahi's visit to India, where Uber committed to collaborating with ONDC to advance the reach and impact of India's digital public goods. Today's launch is a tangible realisation of that commitment, reinforcing Uber's mission to make urban mobility more inclusive, sustainable, and seamlessly connected. Speaking at the launch, Praveen Neppalli Naga, Chief Technology Officer, Uber, said ' India has taken an impressive leap in building population scale technology through its Digital Public Infrastructure like ONDC and we are thrilled to integrate with them to bring metro ticketing to the Uber app, bringing us one step closer to our vision of being a one-stop shop for mobility needs.' 'Working with ONDC has pushed us to reimagine how private innovation can plug into public platforms to deliver seamless, smart solutions and we are just getting started,' the CTO said. Vibhor Jain, Acting CEO and COO at ONDC, said, 'Uber's joining of the ONDC Network marks a significant step in expanding access to trusted, interoperable digital infrastructure in India. As a global platform, Uber's initial enablement of metro ticketing and logistics unlocks new possibilities - from seamless multimodal journeys to unifying a fragmented logistics ecosystem.' 'This collaboration lays the foundation for future innovations from Uber on the Network, enhancing value for users, partners, and the broader mobility and services landscape,' Jain said. Uber said it will soon launch B2B Logistics via the ONDC network, a solution that will allow businesses to request on-demand logistics from Uber's delivery network, without needing their own fleet. Uber said the service will initially facilitate food deliveries, with its underlying technology designed to scale to sectors such as e-commerce, grocery, pharmacy, and healthcare logistics. 'By integrating with ONDC, Uber will be accessible to a wide ecosystem of sellers and platforms, empowering businesses of all sizes to reach more customers efficiently through a plug-and-play logistics layer,' Uber said. (ANI)
