Latest news with #ProcessAutomation
Techday NZ
15-05-2025
- Business
- Techday NZ
NTT DATA unveils Smart AI Agent Ecosystem for business growth
NTT DATA has announced the launch of its enterprise-grade Smart AI Agent Ecosystem, which focuses on helping clients transform their business operations through intelligent automation and strategic alliances. The new offering features industry-specific solutions and a patented plug-in that enables existing Robotic Process Automation (RPA) bots to function as autonomous intelligent agents. This development comes alongside an expanded alliance network as NTT DATA seeks to deliver what it terms "assured outcomes" to clients across multiple sectors. "The rapid evolution of AI presents both immense opportunities and challenges for businesses. At NTT DATA, we have developed the comprehensive capabilities needed to guide our clients through these transformative times and empower them to shape their future with the power of AI," Yutaka Sasaki, President and Chief Executive Officer, NTT DATA Group, said. NTT DATA has already deployed hundreds of Smart AI Agent instances to support complex processes and decision-making across healthcare, automotive manufacturing, finance, supply chain, logistics, and marketing. The company intends to continue expanding its AI agent offerings, addressing more advanced use cases and broadening the scope of its solutions. In healthcare, current AI agents are used for tasks including autonomously classifying, prioritising, and summarising insurance appeals and making decisions regarding medical necessity. Future plans include agents focused on early interventions, medication compliance, payer validation, and fraud prevention. Within the automotive manufacturing sector, agents are currently analysing regulatory warning letters and citations, while future agents aim to carry out root-cause analysis of defects, initiate recalls or corrective actions, and conduct compliance reviews. For finance, agentic AI solutions support banks and partners in meeting client validation requirements such as Know Your Customer (KYC), providing fraud detection, and minimising payment vulnerabilities. In supply chain and logistics, agents contribute to partner selection, ensure secure business with AI start-ups, facilitate the deployment of AI pilot projects, and monitor performance and return on investment. NTT DATA is developing domain-specific agents for procurement management as part of its ongoing roadmap. Marketing applications involve multi-agent systems that connect to hyperscaler platforms, autonomously build user and psychographic profiles, and generate targeted ad recommendations. According to the company, these systems adapt over time and have supported increased sales and revenue in multiple industries. "Agentic AI is the next transformative wave that will impact every sector, far more than what we have seen with Generative AI so far. It's not just about boosting creativity or productivity. It's about unlocking new capabilities that can take initiative, make decisions and collaborate with humans in entirely new ways. With our deep expertise in responsible innovation, trailblazing alliances, and visionary clients, we're excited to lead this future — building the foundation for a reimagined human-machine hybrid workplace and a bold new business landscape," Abhijit Dubey, Chief Executive Officer of NTT DATA, Inc., said. The Smart AI Agent Ecosystem is structured to support clients through every stage of AI adoption. It offers managed agentic services, embedded AI solutions tailored to industries and shared business functions, and a platform featuring integrated tools, utilities, accelerators, best practices, and a marketplace for agents and models. The ecosystem's infrastructure spans public and private cloud, network, and cybersecurity services. The company underlines that these services have been developed with a focus on responsible AI, emphasising security, governance, and compliance throughout the offering. "We've been leveraging NTT DATA's end-to-end Agentic AI Services for Hyperscaler AI Technologies to explore both pro-code and low-code agentic AI experiences. With their step-by-step advisory approach and outcome-focused strategy, we're now exploring powerful multi-agent models and identifying new use cases to align with our business objectives and to reimagine how we operate," Pankaj Shah, Vice President, Chief Information and Digital Officer at Hyster-Yale Materials Handling, Inc., commented. NTT DATA recently formalised a strategic collaboration with OpenAI, with plans to establish an OpenAI Centre of Excellence (CoE) to accelerate the rollout of generative AI services using OpenAI's APIs. These services are being developed for industry-specific and functional applications and will be made available globally. The company's ecosystem supports alliances with both large technology providers and start-ups. Notable collaborations include Rafay Systems, whose platform supports NTT DATA's delivery of developer-friendly, scalable Platform-as-a-Service AI infrastructure, and whose agent platform is integrated into NTT DATA's Digital Workplace Services for enhanced service desk operations and personalised user support. The Agentic AI Services for Hyperscaler AI Technologies provide cloud-managed services that help organisations leverage AI capabilities across platforms such as Microsoft Azure, AWS, and Google Cloud. NTT DATA's approach is designed to simplify multi-agent workflows, with the flexibility for transferability between cloud environments. NTT DATA's newly-patented plug-in solution is specifically intended to support organisations wishing to update their automation capabilities without being hindered by technological debt. The solution enables RPA bots to operate as intelligent agents under existing governance and security policies. "AI is causing a massive shift similar to the early days of the internet — reshaping how we work, solve problems and create value. We're not just watching this future unfold — we're driving it. At NTT DATA, we're delivering clients real, measurable impact from AI solutions already, and this patented, transformative plug-in is just one more proof point of what's possible when innovation meets execution," Abhijit Dubey added.
Straits Times
10-05-2025
- Business
- Straits Times
1,100 scam cases and $51.7 million of potential losses averted by police, banks in 2-month stint
1,100 scam cases and $51.7 million of potential losses averted by police, banks in 2-month stint A two-month-long joint operation between the police and four banks resulted in the successful prevention of more than 1,100 scam cases and potential losses of $51.7 million. This was done through the deployment of Robotic Process Automation (RPA) technology, which significantly reduces the police's response time in identification of victims entrenched in government official impersonation scams, job scams, investment scams, fake friend call scams and e-commerce scams. The scam victims are alerted through SMS notifications, mitigating the risk of financial losses. The four participating banks are DBS, OCBC, SCB and UOB. Police said that Anti-Scam Centre (ASC) officers and the four banks sent over 5,600 SMS messages to more than 3,500 bank customers identified as potential scam victims between March 1 and April 30. They added: "Through these efforts, $51.7 million of potential losses were prevented. "This timely detection and intervention initiative proved crucial in disrupting scam attempts, protecting victims before they could transfer their savings to fraudsters." Members of the public are urged to 'ACT' against scams: 1. ADD security features such as the ScamShield application and twofactor authentication for personal accounts, such as banks, social media, and Singpass accounts. Transaction limits for internet banking, including PayNow, could also be set up to limit the amount of funds that can be lost in the event of a scam. 2. CHECK for potential signs of a scam by asking questions, fact-checking requests for personal information and money transfers, and verifying the legitimacy of online listings and reviews. Take the time to pause and check. If it is too good to be true, it is probably untrue, and a scam. 3. TELL the authorities and others about scam encounters by reporting to the bank, ScamShield, or by filing a police report. Tell others about ongoing scams and preventive steps they can take. Report the fraudulent pages and/or monikers to the respective platforms. For more information on scams, members of the public can visit or call the ScamShield Helpline at 1799. Anyone with information on such scams may call the police hotline at 1800-255-0000 or submit information online at All information will be kept strictly confidential. Click here to contribute a story or submit it to our WhatsApp Get more of Stomp's latest updates by following us on: Share this article Show Comments
Time Business News
09-05-2025
- Business
- Time Business News
Workflow Automation: Streamlining Business Processes with Generative AI Integration Services
In 2025, Generative AI Integration Services are at the forefront of enterprise digital transformation, redefining how businesses automate workflows, eliminate redundancies, and drive strategic growth. With the proliferation of large language models (LLMs), image synthesis tools, and multimodal AI systems, organizations are now empowered to automate not just mechanical processes but also creative and cognitive tasks across departments. The Rise of Generative AI Integration Services in Workflow Automation The integration of Generative AI into business workflows is no longer an emerging trend—it's a necessity. As per a 2025 McKinsey Global Survey, over 60% of enterprises have adopted some form of Generative AI Integration Services in their operations. These services combine advanced machine learning models with tailored API integrations, RPA (Robotic Process Automation), and cloud-native solutions to create intelligent, self-optimizing systems. Key drivers of adoption include: Growing demand for 24/7 operational continuity. Need for hyper-personalized customer experiences. Competitive pressure to reduce operational costs. The rise of remote and hybrid workforces. Automating Repetitive Tasks Across Departments Generative AI Integration Services enable organizations to automate complex workflows that traditionally required human oversight. Here's how different departments are benefiting: 1. Marketing & Content Operations Automatic generation of SEO-optimized blog posts, email campaigns, and social media content. AI-driven brand consistency with prompt-based content approvals. 2. Customer Service & Support AI chatbots that understand nuanced queries and resolve issues autonomously. Multilingual virtual assistants integrated across support platforms like Zendesk and Intercom. 3. HR and Recruitment Automated job descriptions, candidate screening, and interview scheduling. Personalized onboarding experiences powered by generative video and text content. 4. Legal and Compliance Drafting and summarizing contracts with embedded compliance checks. Regulatory documentation generation with real-time policy updates. 5. Finance and Procurement Invoice processing and approval workflows with anomaly detection. Automated procurement documentation and vendor communication. 6. IT Operations and DevOps Auto-generated scripts and infrastructure-as-code templates. Intelligent incident response and ticket resolution workflows. 2025 Insights: What's New and What's Next 1. Multimodal AI Integration: Generative AI in 2025 is no longer limited to text. Services now support text, voice, image, and code generation within unified workflow platforms. For example, sales teams use AI to auto-generate visual proposals from CRM data in real time. 2. Autonomous Agents: Autonomous AI agents powered by Generative AI Integration Services can initiate tasks, interact with systems, and make decisions with minimal human input. From setting up meetings to launching email campaigns, these agents are revolutionizing digital task management. 3. AI-Native Process Reengineering: Organizations are reengineering legacy workflows entirely around AI capabilities—shifting from AI-enhanced to AI-native operations. AI becomes not just a helper but the backbone of the workflow itself. 4. Real-Time Collaboration Between AI & Human Teams: New tools like AI copilots are embedded into SaaS platforms (e.g., Microsoft 365 Copilot, Google Workspace Duet AI), enabling real-time collaboration where humans and AI edit documents, generate insights, and manage tasks together. 5. Predictive Workflow Optimization: Generative AI models now anticipate process inefficiencies and dynamically re-route workflows for improved throughput and accuracy. Strategic Benefits of Generative AI Integration Services 1. Enhanced Efficiency & Speed Businesses reduce turnaround time on tasks like data entry, content creation, and report generation by up to 80%. 2. Cost Optimization By automating previously labor-intensive processes, companies save millions annually. Generative AI reduces reliance on outsourced manual work. 3. Workforce Empowerment Employees spend more time on strategic, creative, and value-generating activities. AI handles routine work, improving morale and productivity. 4. Competitive Edge Early adopters of Generative AI Integration Services report faster time-to-market for products and improved customer satisfaction scores. 5. Scalability with Flexibility Workflows scale effortlessly as business needs grow, without increasing headcount. AI systems adjust dynamically to workload changes. Implementation Roadmap Step 1: Workflow Audit Identify manual processes, bottlenecks, and repetitive tasks across departments. Step 2: Choose the Right Generative AI Integration Partner Select vendors that provide customizable, secure, and scalable integration services aligned with your tech stack (e.g., OpenAI, Azure, AWS Bedrock). Step 3: Pilot & Test Run proof-of-concept projects in isolated environments before scaling. Step 4: Governance and Compliance Establish data privacy, ethical use, and regulatory compliance frameworks. Step 5: Train & Upskill Teams Equip employees with skills to work alongside generative AI tools for maximum synergy. Step 6: Monitor & Iterate Regularly evaluate performance and refine workflows using AI-powered analytics. Frequently Asked Questions (FAQs) Q1. What are Generative AI Integration Services? A: These are services that connect generative AI models (text, image, audio, video, and code generation) with enterprise systems and workflows to automate tasks, enhance creativity, and boost operational efficiency. Q2. What types of businesses benefit most from these services? A: Any business with repetitive processes, large volumes of content, or complex decision-making benefits—especially in sectors like FinTech, healthcare, eCommerce, HR, and customer service. Q3. Is Generative AI integration secure and compliant with data regulations? A: Yes. Top providers ensure GDPR, HIPAA, SOC 2, and other regulatory compliance with robust encryption, access control, and audit trails. Q4. How does it differ from traditional automation? A: Traditional automation follows predefined rules. Generative AI Integration Services use dynamic, data-driven models that adapt, learn, and generate outputs intelligently, often handling creative or unstructured tasks. Q5. What's the ROI of implementing Generative AI Integration Services? A: Organizations report up to 3–5x returns in cost savings, productivity, and time efficiency within 6–12 months of implementation. Q6. Can these services be customized for industry-specific needs? A: Absolutely. Generative AI solutions can be fine-tuned using industry data and integrated with sector-specific platforms to meet tailored business goals. Final Thoughts In an era defined by agility, scale, and digital fluency, Generative AI Integration Services are a cornerstone of future-ready business operations. The potential to reimagine workflows, unlock human creativity, and deliver unprecedented operational speed makes 2025 the perfect time for organizations to invest in this transformative technology. By strategically integrating generative AI into everyday processes, companies are not just automating—they're innovating at scale. TIME BUSINESS NEWS
Associated Press
16-04-2025
- Business
- Associated Press
Jeffrey Immelt, Former GE Chairman & CEO, Appointed to Automation Anywhere's Board of Directors
SAN JOSE, Calif. , April 16, 2025 /CNW/ -- Automation Anywhere, a recognized leader in Agentic Process Automation (APA), today announced the addition of Jeff Immelt to its Board of Directors. Immelt brings a wealth of experience as a transformational leader in global business, with a deep understanding of AI's transformative impact and extensive experience guiding industries through digital transformations. Since 2018, he has been a venture partner at New Enterprise Associates (NEA). Prior to this, he served as Chairman and CEO of General Electric (GE) from 2001 to 2017, where he revamped the company's strategy, quadrupled emerging market revenue, expanded its global footprint, and re-established market leadership across industries such as aerospace, energy, healthcare, manufacturing, and digital innovation. As one of the few business leaders with such expansive cross-industry influence, Immelt played a key role in guiding these sectors through their digital transformations. He also served as an advisor to the U.S. government, including helping navigate the financial crisis in 2008, providing insights on economic recovery, infrastructure investment, and technological innovation. 'As we shape the future of AI-led automation, we're excited to welcome Jeff to our Board of Directors,' said Mihir Shukla, co-founder and CEO of Automation Anywhere. 'With his rare combination of global experience across industries, Jeff is a transformative leader who, along with GE, has made a significant impact on the world. His deep business acumen and proven ability to guide enterprises through change, along with his role as an advisor to the governments in many parts of the world, enhance his unique blend of expertise. His insights will be invaluable as we accelerate the shift toward the Autonomous Enterprise, helping organizations leverage AI-driven process automation to boost efficiency and agility.' 'AI-driven automation is transforming industries at an unprecedented pace, and Automation Anywhere is at the forefront of this shift,' said Jeff Immelt, Venture Partner at NEA. 'From my experience leading GE, I've seen firsthand how businesses must adapt to drive efficiency and innovation. Automation Anywhere's platform is helping enterprises in healthcare, finance, manufacturing, and beyond harness AI to solve complex challenges. I look forward to working with the team to expand its impact and help customers navigate this transformation.' Immelt has earned recognition as one of Barron's 'World's Best CEOs' three times. Under his leadership, GE was celebrated as 'America's Most Admired Company' by Fortune magazine. Additional Resources: About Automation Anywhere Automation Anywhere is the leader in Agentic Process Automation (APA) and guided by its vision to fuel the future of work by unleashing human potential through automation. Learn more at Logo: View original content: SOURCE Automation Anywhere, Inc.
Globe and Mail
26-03-2025
- Business
- Globe and Mail
Automation Anywhere Reports Largest Non-GAAP Bookings Quarter in Company's History & Exceeded FY25 EBITDA Guidance
Growth Driven by Demand for Agentic Process Automation (APA) has Fueled the Autonomous Enterprise Across Sectors SAN JOSE, Calif. , March 26, 2025 /CNW/ -- Today Automation Anywhere, the leader in Agentic Process Automation (APA), announced its financial results for Q4 and Fiscal Year 2025, highlighting its largest non-GAAP bookings quarter in the company's history, sustained year over year growth, and operational excellence. The company exceeded its EBITDA guidance for the year, reinforcing its ability to scale efficiently while driving adoption of its APA offerings. Key FY25 Business Highlights Strong momentum in million-dollar plus deals with 150%+ growth year-over-year and double-digit growth in deals greater than $200,000 . The APA System has a 38% attach rate within our installed base, alongside a 90% year-over-year growth in bookings. Our advanced APA System is gaining recognition from companies, leading them to switch from competitors, including one of the world's largest personal computing firms. Customers and partners who use our APA System have executed a total of 655,000 AI Agents. Remaining Performance Obligation (RPO) surged by an impressive 30%+, reflecting strong customer demand and long-term revenue momentum. Closed the fiscal year with a strengthened financial position, bolstered by a growth in cash balance and increased free cash flow. "Automation Anywhere has quickly established itself as the leader in Agentic Process Automation driving the Autonomous Enterprise, which is not a distant vision; it's a present reality," said Mihir Shukla , founder and CEO of Automation Anywhere. "Delivering our largest non-GAAP bookings quarter in the company's history while exceeding EBITDA guidance reinforces the strength of our business model and growing demand for our APA System around the world and across key industries. Unlike others who speak of future AI possibilities, APA is here now, transforming industries and driving measurable impact. We are committed to leading this transformation and continuing to deliver tangible value to our partners and customers." For years, Robotic Process Automation (RPA) has helped businesses begin their digital transformation and automate up to 40% of their tasks. To help businesses accelerate their AI adoption journey and run complex processes autonomously, Automation Anywhere created the Agentic Process Automation (APA) category which builds on the company's legacy as a leader in RPA and drives the evolution of the autonomous enterprise. APA empowers businesses to orchestrate teams of AI agents, bots, APIs and people across various applications and cloud platforms, utilizing large language models. The APA System fundamentally transforms business operations. By fully integrating AI-driven automation, companies can significantly reduce manual workloads, improve accuracy, and speed up processes. This shift allows their workforce to focus on high-impact strategic initiatives. Additional Highlights in FY25: Industry Recognition: Automation Anywhere was named a Leader in The Forrester Wave™: Task-Centric Automation Software, Q4 2024. Awards & Recognition: Automation Anywhere was recognized as America's Top Loved Workplaces® list, published by Newsweek and developed by Most Loved Workplace®. Selected as the Fast Company World Changing Ideas 2024 award winner in the Corporate Social Responsibility category. Strategic Alliances: Announced at World Economic Forum at Davos in January 2025 , Automation Anywhere and PwC India strengthened their partnership by integrating advanced AI Agents capabilities into PwC India's proprietary Intelligent Spend Management Suite (ISMS). Product Innovation: The company unveiled its new APA System, featuring second-generation GenAI Process Models and AI Agents for complex cognitive tasks. This includes new offerings such as AI Agent Studio for building custom autonomous AI Agents, Automator AI with Generative Recorder and enhanced Autopilot, improved Document Automation, and a conversational Automation Co-Pilot integration with Amazon Q. Additional Resources: Learn more about the autonomous enterprise Request a live demo Register for Imagine, our annual user conference Automation Anywhere's fourth quarter and fiscal year ended January 31, 2025 . As a private company, Automation Anywhere does not disclose detailed financial information. About Automation Anywhere Automation Anywhere is the leader in Agentic Process Automation and guided by its vision to fuel the future of work by unleashing human potential through automation. Learn more at Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here .
