Tech Mahindra Joins J.P. Morgans Payments System Integrator Program to Accelerate Innovation in Payments System
Roshan Shetty, Head of BFSI & Public Sector – Americas, Tech Mahindra, said, 'Enterprises are increasingly looking to modernize complex payment infrastructures that can deliver on specific client needs. Our collaboration with J.P. Morgan Payments will enable businesses to deploy next-generation payment solutions at scale and help them drive sustainable growth while catering to evolving market needs.'
As part of the program, Tech Mahindra will also support the global deployment of J.P. Morgan Payments' next-generation solutions by leveraging its strong delivery capabilities, and broad market presence across key industries and geographies. J.P. Morgan Payments combines treasury services, trade & working capital, and card and merchant services capabilities to help pay customers or employees in different currencies around the world. It processes more than $10 trillion payments daily, operating in over 160 countries and over 120 currencies.
Sam Yen, Global Head of Enterprise Application Solutions at J.P. Morgan Payments, said, 'We're committed to meeting our clients' needs at every stage of their journey with our ERP solutions. This collaboration will allow us to offer clients the stability and resiliency of J.P. Morgan Payments combined with Tech Mahindra's technology expertise to help them build future-ready experiences that accelerate their business growth.'
The System Integrator Program helps joint customers build comprehensive payment strategies by combining J.P. Morgan Payments solutions with expertise from professional service partners. The program is part of the J.P. Morgan Payments Partner Network, which brings together over 80 third-party relationships to help meet customer business needs for end-to-end payment experiences.
Read more about Tech Mahindra's offerings through the J.P. Morgan Payments Partner Network here.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Arabian Business
2 days ago
- Arabian Business
HCLTech is driving GenAI-led transformation in the Middle East by reimagining customer experience
Customer experience is a key component of ensuring a business's growth and scalability. With the advent and proliferation of technology, the industry is undergoing a revolution, and HCLTech is at the center of it. Generative AI (GenAI) is becoming the next big frontier in digital transformation, with enterprises across banking, retail, and utilities embracing the technology to build smarter, more personalised, and more intuitive customer journeys. At the forefront of this shift is HCLTech, helping businesses engineer AI into the core of their operations while transforming how they interact with their customers. HCLTech's approach in the Middle East is rooted in the convergence of human-centric design thinking and cutting-edge AI. Their GenAI-powered solutions like FENIX AI and AI Force are reshaping platform and channel capabilities, enabling businesses to deliver seamless, scalable, and intuitive experiences. 'Our AI/GenAI solutions are driving business benefits for our clients by recalibrating their business models, reinventing customer experiences and driving productivity gains,' states Vineet Shukla, Head of Business for HCLTech, Middle East & Turkey. FENIX AI, for example, helps clients shift to a platform-centric operating model by provisioning them with a framework and tools, while AI Force, a patented GenAI platform, accelerates software development and engineering processes. Together, these technologies empower organisations to evolve faster and serve better. Appetite for AI The region's digital maturity and ambition are creating fertile ground for GenAI adoption. 'Enterprises are increasingly adopting AI solutions such as conversational AI & other AI-based models for AI-driven customer service automation,' says Shukla, noting that platforms like WhatsApp are being seamlessly integrated to meet customers where they are. Banks, in particular, are leading the charge. With always-on, context-aware chatbots now a staple in many financial institutions, the industry is shifting toward intelligent systems that not only respond but also anticipate customer needs. These AI tools are helping financial service providers handle routine inquiries while reserving human talent for more complex issues. Unlike traditional chatbots, HCLTech's enterprise-grade cognitive virtual agent with generative AI offers dynamic, personalised, and intelligent engagement. These aren't just bots, they're digital collaborators. 'They provide deep understanding, real-time personalisation, task automation, and safe, compliant operations,' explains Shukla. Integrated with HCLTech's employee experience platform – BigFix AEX platform, these agents go beyond simple Q&A. They support use cases from agent assist to endpoint remediation, enabling organisations to deliver smarter service while improving operational resilience. Real-World Impact: Client success stories HCLTech's AI expertise isn't just theoretical, it's delivering tangible outcomes. A global investment bank collaborated with HCLTech to build a GenAI-powered prototype. HCLTech developed prototypes using HCLTech's Enterprise AI Foundry & Google's Gemini model to demonstrate the value of LLMs for bank regulatory functions & completed over 5 co-innovation workshops. With over 5 co-innovation workshops completed, the bank achieved up to a 90 per cent improvement in research and document creation and 85 per cent increase in overall analyst efficiency. Another leading retail bank adopted HCLTech's intelligent document processing solution, enabling real-time KYC compliance checks and instant customer identity validation, streamlining operations while improving regulatory adherence. Through API modernisation and test automation, HCLTech has helped multiple retail banks improve agility, cut costs, and enhance customer satisfaction. From efficiency to loyalty Deploying GenAI tools doesn't just make operations smoother, it directly impacts customer loyalty. In one case, HCLTech helped an Australian utilities provider modernise its water management with AI-powered analytics. The result: better compliance, improved customer experiences, and higher Net Promoter Scores (NPS). 'GenAI-driven ESG transformations are turning customers into brand advocates,' notes Shukla. The company's GenAI solutions empower banks with predictive analytics that anticipate customer needs and reduce churn. By analysing behavioral signals, like decreased login frequency or increased complaints, banks can identify at-risk customers and proactively engage them with personalised offers. The same predictive models help simulate life events (e.g., weddings, home purchases) and recommend relevant financial products in real time, turning data into meaningful action. In high-stakes scenarios like fraud prevention or financial advice, automation alone isn't enough. 'AI must operate under human oversight,' says Shukla. By blending intuitive dashboards with AI literacy programs, organisations can empower agents to make informed decisions, preserving empathy and trust. This hybrid model ensures AI enhances, not replaces, the human element in customer service, leading to safer, more ethical, and more effective outcomes. GenAI is also changing the role of frontline agents. By automating routine tasks and providing context-aware insights, AI assistants allow service agents to focus on high-value activities, such as upselling or offering financial advice. 'Agents can now anticipate why a customer is calling before picking up the phone,' highlights Shukla. Looking ahead, HCLTech is doubling down on its GenAI investments in the region. Its AI Force platform is central to upcoming initiatives aimed at modernising business processes, IT operations, and software engineering. Complementing this is AI Foundry, a robust framework of pre-built AI and data assets designed to help clients scale faster and smarter. Building trust At the heart of HCLTech's GenAI strategy is a commitment to ethical AI. The company emphasises strong governance frameworks, compliance with global regulations, and transparent AI design to foster trust. 'The future of customer experience isn't about AI versus humans, it's about AI with humans,' says Shukla. By combining AI's analytical power with human empathy, organisations can create richer, more emotionally resonant interactions. As GenAI becomes a cornerstone of digital transformation in the Middle East, HCLTech is proving that the technology isn't just about automation, it's about connection. From personalised banking experiences to predictive customer insights and ethical AI deployment, HCLTech is enabling businesses to create meaningful, measurable, and memorable customer journeys.
Web Release
2 days ago
- Web Release
Wipro Wins Multi-Year 'Smart Grid' Deal from Saudi Electric Company
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading AI-powered technology services and consulting company, today announced a multi-year strategic contract from Saudi Electric Company – National Grid SA. Wipro will implement a Smart Meter Data Management (MDM) system for the transmission network to modernize the client's meter data platform, enhance operational efficiencies, and better manage risks. 'We are excited to build a long-standing relationship with National Grid SA and are dedicated to assisting them in navigating the evolving energy landscape,' said Vinay Firake, CEO – Asia Pacific, India, Middle East & Africa (APMEA), Wipro Limited. 'With our deep domain expertise in the energy sector, smart solutions and advanced technological capabilities, we are proud to contribute to projects that are essential to the Kingdom's Vision 2030 and help the Kingdom realize its innovation and digitalization ambitions.' Wipro will design, develop, implement, and support the infrastructure and smart applications for the new MDM system. Through continuous monitoring, the system will improve grid stability by providing real-time data on power flow, voltage, and equipment data. Wipro will enable National Grid SA to improve its grid planning through intelligent forecasting and reporting. The intelligent integrations will support proactive maintenance, faster fault identification, and enhance visibility of energy usage patterns. This will allow National Grid SA to optimize its power dispatch, reduce operational costs, and minimize outages, leading to optimal experiences for the end user.
Channel Post MEA
3 days ago
- Channel Post MEA
Tech Mahindra Unveils Agentic AI Platform TechM Orion
Tech Mahindra has announced the launch of TechM Orion, a next-generation AI agent development and deployment platform powered by NVIDIA accelerated computing. The platform is designed to help enterprises scale AI adoption responsibly and efficiently, with a focus on governance, transparency, and tangible business outcomes. TechM Orion is built on NVIDIA accelerated computing and the NVIDIA AI Enterprise software suite, leveraging NVIDIA NIM, NVIDIA NeMo, and NVIDIA RAPIDS for efficient AI inference, model training and customization. It enables cloud, on-premise, and hybrid deployments, allowing seamless integration with clients' systems and third-party tools to maximize existing AI investments and support scalable growth. TechM Orion is architected to drive productivity and accelerate innovation, enabling global enterprises to deploy AI solutions faster, whether in assisted or fully autonomous environments, while maintaining control and transparency throughout the AI lifecycle. It also integrates AI agents from SaaS platforms, simplifying orchestration and boosting scalability with embedded assurance guardrails. Nikhil Malhotra, Chief Innovation Officer, Tech Mahindra, said, 'As enterprises race to embed AI into core operations, it is not enough to just democratize AI agent development. Enterprises are currently looking for ROI, assurance and a clear path to transform their business processes. Combined with NVIDIA's unparalleled AI infrastructure and enterprise AI stack, TechM Orion empowers organizations to move from experimentation to transformation.' TechM Orion will enable accelerated Agentic AI adoption for enterprises with: AI agents that can be built and deployed in under 1 week using the C2A (Chat-to-Agent) interface, compared to traditional timelines of 2–3 weeks. Library of 200+ pre-built, production-grade AI agents available across five industries: Banking and Financial Services, Telecom, Healthcare, Manufacturing, and Retail & Consumer Goods. Seamless integration with enterprise systems in near real-time using a combination of: Pre-configured connectors Low-code custom adapters built in Python Out-of-the-box agentic frameworks (e.g., Agentic RAG, document readers) Enterprise adapters (e.g., Email, SAP, Salesforce) 30+ configurable AI governance checks for each agent to ensure transparency, validation, verification, and alignment with regional compliance standards. Key benefits for enterprises: Rapid agent development and deployment: TechM Orion comes prepackaged with a large number of use cases on agentic workflows that seamlessly integrate with clients' existing solutions. TechM Orion comes prepackaged with a large number of use cases on agentic workflows that seamlessly integrate with clients' existing solutions. Verification and Validation observer: TechM's proprietary VerifAI system sits as an observer agent across the workflow to provide guardrails for secure and ethical usage of data. TechM's proprietary VerifAI system sits as an observer agent across the workflow to provide guardrails for secure and ethical usage of data. Enterprise knowledge ready: The platform provides an ability to use local knowledge by RAG and fine-tuned models which enable enterprises to use their knowledge repositories to avoid hallucinations and drifts. John Fanelli, Vice President, Enterprise Software Products, NVIDIA, said, 'Agentic AI is redefining how work gets done—enabling software to perceive, reason and act across complex tasks. Tech Mahindra's Orion platform, built on the NVIDIA AI software stack, brings this vision to life by helping organizations deploy intelligent agents that manage multi-step workflows, advancing adoption across industries and improving operational efficiency.' This announcement builds upon Tech Mahindra's established leadership in AI innovation, including the successful creation of Project Indus 2.0, India's advanced multilingual large language model, and the company's recent 'AI Delivered Right' strategy launched in April 2025. TechM Orion represents the practical implementation of this strategy, embedding AI capabilities directly into the fabric of Tech Mahindra's operations. It will be commercially available in Q3 2025, with early access programs for select clients in August. Tech Mahindra also plans to establish AI Engineering Centers of Excellence globally to support adoption and innovation at scale.
