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Time of India
07-06-2025
- Business
- Time of India
444 services unavailable on ‘aaple sarkar' portal despite digital push
1 2 3 4 5 Pune: Even though state govt continues to promote digitisation and time-bound delivery of public services under the Maharashtra Right to Public Service Act, 2015, a significant chunk — over 400 notified facilities — are yet to come on 'aaple sarkar RTS portal', data shows. Of the 1,027 services notified under the Act across 29 departments, only 583 are currently available online. The remaining 444 services continue to operate offline, defeating the very purpose of a seamless, transparent, and paperless system promised to people, officials said. Among the departments that are yet to completely switch to digital mode are animal husbandry, medical education and drugs, education, Nagpur Metropolitan Region Development Authority, Municipal Corporation of Greater Mumbai, state excise, and transport. "The deadline to digitise all notified services is Aug 15. However, we have urged all departments to speed up the process and integrate the services with the portal as soon as possible. Otherwise the services delivery cannot be tracked," a senior govt official said. Another official said people can either submit their application sitting at home or use the 40000 seva kendras across the state. However, citizen groups claim that many kendras are either non-functional or offer limited support, further weakening the last-mile delivery. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Giao dịch CFD với công nghệ và tốc độ tốt hơn IC Markets Đăng ký Undo "My daughter wanted her domicile certificate and despite trying to upload documents from home, we faced technical glitches," Meera Mohan, a home maker, said. Kartika K, a medical student, had to approach a kendra or citizen facilitation centre to apply for income generation certificate. "While some services are online, there are many departments that have not uploaded the services." Recently, chief minister Devendra Fadnavis set Aug 15 as the deadline for full digitisation, warning that non-compliance would attract Rs1,000 in fine per day for each offline service. Amendment planned State govt is mulling an amendment to the RTS Act to introduce compensation for people affected by delays in services delivery, officials said. The proposed clause, based on the model practised in Haryana, would hold officials accountable and ensure applicats are reimbursed for missed deadlines. An automatic escalation of unresolved cases is also under review. Since the Act came into effect in 2015, state has processed 18.89 crore service requests, with 17.79 crore resolved, data shows. Initiatives like 'Sevadhoot', a doorstep delivery programme, have gained traction statewide, underscoring the public's growing demand for accessible, tech-enabled governance. This will be replicated across Maharashtra, officials said.
Time of India
16-05-2025
- Time of India
Chandigarh RTS commission fines police officer for delay in service delivery
Chandigarh: The Chandigarh Right to Service Commission has imposed a penalty of Rs 10,000 on the SHO of Sector 49 police station for a delay in the delivery of services under the Right to Service Commission. The decision came on the petition of Navjot Lehal. Lehal, through her email dated April 1, 2025, requested the SHO to supply her with a copy of the DDR dated Nov 6, 2024. As per the RTS rules and notified services under the RTS Act, the document sought by the petitioner was to be provided by the SHO within one hour from the submission of the application by her. However, the SHO did not take any action on her request, thus failing to provide the service. Feeling aggrieved, the petitioner preferred a first appeal before the SDPO (south) on April 2. The SDPO disposed of the appeal, stating that as per Section 5 (2) of the Right to Service Act , a copy of the sought DDR cannot be provided as the complainant may pressurise the investigating officer and hamper the investigation. As the case is still under investigation, the relevant documents will be provided to the complainant/applicant when the supplementary challan is submitted in due course. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Find packaging machines built for small businesses automated packaging systems Learn More Undo Accordingly, the petitioner, on April 7, went for a second appeal before the SSP, UT. The SSP on April 11 dismissed the second appeal of the petitioner. Thereafter, she approached the commission on April 17. The commission observed, "The designated officer did not pay any heed to the request of the petitioner. Neither the service was provided nor any order rejecting the request of the petitioner was passed by him. Also, the first appellate authority did not apply his mind and blindly accepted this flawed interpretation of law by the designated officer… Similarly, the view of intermingling of the Right to Service Act and the Right to Information Act, taken by the second appellate authority, is also not tenable. " The commissioner held SHO Om Parkash guilty of not complying with the provisions of the Right to Service Act as he intentionally did not act on the request of the petitioner and thus failed to provide the service to her within the stipulated time limit. "To meet the requirements of justice, impose a penalty of Rs 10,000 on him. He is also directed to supply a copy of DDR No 057 dated Nov 6, 2024, immediately to the petitioner," the commission directed.
Time of India
15-05-2025
- Politics
- Time of India
Curriculum in school to include right to services
Mumbai: The school curriculum in the state will soon include chapters based on Maharashtra Right to Public Services (MRTPS) Act, aiming to increase awareness and enhance accessibility to the online services offered to the public by the state govt through its 'Aaple Sarkar' portal. Similarly, the state plans to offer some govt services with home delivery. The state will not only upgrade its portal to an advanced version soon, but will also launch a mobile app to make it convenient for the larger populace to access the services. State Chief Commissioner for RTS, Manu Kumar Srivastava, while interacting with citizens on Wednesday, said the govt was planning to introduce a chapter on the RTS Act in class 9 and 10 school textbooks, fostering civic awareness from a young age. Moreover, the 'Sevadoot' model of home delivery of services, experimented with in Wardha, would be implemented for the larger populace of the state soon, he added. Srivastava said the RTS platform was being made more accessible, with a mobile-friendly version and a dedicated app currently under development. He was replying to queries from citizens during an awareness programme held recently. Citizens complained that the portal did not accept their documents while uploading them, eventually making services inaccessible for a larger number of applicants. So far, the state has made available 1,027 services through the portal. In the last 10 years of its existence, the platform Aaple Sarkar, which promotes the mandates under MRTPS Act, received over 18.89 crore applications, with 17.79 crore successfully disposed of .
