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Time of India
3 hours ago
- Business
- Time of India
IITians develop digital platform to address Gurgaon civic issues
Gurgaon: Unhappy with broken roads and poor civic amenities in the city, a group of young IITians, who have made Gurgaon their home, developed a digital system to report civic issues like broken roads and stray cattle menace to. Users can open the website the group has developed ( and upload pictures of the issue they would like to report along with location tags. The system does not require citizens to reveal their identity or details in order to report issues. After the photos are uploaded, AI agents map and route each complaint to the department concerned. An admin dashboard for district officials provides colour-coded priority tracking (high, medium, low), helping them address issues faster. You Can Also Check: Gurgaon AQI | Weather in Gurgaon | Bank Holidays in Gurgaon | Public Holidays in Gurgaon | Gold Rates Today in Gurgaon | Silver Rates Today in Gurgaon Moreover, the Haryana govt, which is facing criticism over poor public redress system, has said the tech should be integrated with the govt's system and a provision should be made to monitor complaints from Chandigarh. The announcement was made at a meeting between the group behind the platform and Rajesh Khullar, chief principal secretary to the chief minister of Haryana in the city on Monday. Pravin Kaushal, an IIT alumnus, said the idea behind the system is to give back to the city which has now become his home. "Many IITians are working in Gurgaon's tech and startup ecosystem and they want to contribute to the betterment of the city," he said, adding that they want to develop transformative collaboration between govt, startups, and civic leaders. Pointing out that RaastaFix is a citizen-driven platform, he said issues can be reported on it in 30 seconds. Each report is geo-tagged, time-stamped, and instantly shared with GMDA, MCG, NHAI, PWD, RWAs, MLAs, and councillors — ensuring faster action, he added. Vinay Krishna Gupta, founder and CEO of Antino, the product development company which took a lead in the project, said as a Gurgaon resident, he did not know which department to approach to report issues like potholes, sewage, or garbage collection. "RaastaFix makes it simple — I can just upload a photo, and the system automatically routes the complaint to the right authority. I don't even have to share my name or number, and I know my complaint is being tracked. It gives people like me a voice and ensures the govt can respond faster," said Gupta. Saurabh Mishra, a resident of Sector 50, said the multiple agencies working in Gurgaon make it confusing for the residents to find out which roads come under which agency. "A common platform for raising the civic issues will be a great help; I hope the authorities will pay attention to the reports and fix the issues raised on the platform," said Mishra. Stay updated with the latest local news from your city on Times of India (TOI). Check upcoming bank holidays , public holidays , and current gold rates and silver prices in your area.
Hindustan Times
12-08-2025
- Business
- Hindustan Times
Gurugram residents seek civic action after MCG calls for ideas from locals, startups
As the Municipal Corporation of Gurugram (MCG) wraps up its latest idea-gathering initiative to tackle urban challenges, the residents are calling for more than just paperwork, they want concrete, on-ground action. While many residents have welcomed the move, they point out that similar initiatives in the past have often failed to move beyond paperwork. (HT Archive) From sanitation and stray animal control to air quality and waste processing, they say it's time for the civic body to move beyond proposals. While many residents have welcomed the move, they point out that similar initiatives in the past have often failed to move beyond paperwork. Gauri Sarin, founder of Making Model Gurugram (MMG), said, 'Civil society members have tried their best to get the attention of the new MCG team to support and share ground reality-based solutions—both tech and non-tech.' Detailed proposals on pollution, waste management, construction and demolition waste, digitisation of plotted colony services, and asset management, with recommendations on waterlogging, sewerage, encroachment, animal control, and sanitation had already been submitted. However, after an hour-long meeting with officials, there was no follow-up on the same. Sarin criticised the civic body for releasing a public notice in lieu of a deeper collaboration with the public. 'This has been done by earlier MCG commissioners to cover up the lack of citizen engagement. Without discussion to grasp potential approaches, IT enablement remains a feeble means to make processes more transparent, speedy, and accountable. Human interface, knowledge of the ground realities, and project management capability must come first—followed by technology,' she said. Pravin Kaushal, tech and social entrepreneur and advisor at Antino Labs said, 'This call from MCG is a welcome step towards making Gurugram a smart, citizen-driven city. My vision with RaastaFix and other civic-tech initiatives is perfectly aligned with these goals—leveraging simple, AI-powered tools to enable citizens to report issues instantly, track resolution transparently, and hold all stakeholders accountable.' He added that active collaboration between citizens, RWAs, agencies, and policymakers is the key to solve challenges like potholes, garbage, and air quality and said, 'I believe this is the moment to turn civic participation into measurable impact.' Nilesh Tandon, president of Fresco Apartment RWA in Sector 50, said, 'While the MCG's move is positive, execution is everything. We have seen enough surveys, notices, and token consultations. What Gurugram needs is a direct action plan—clear timelines, defined accountability, and genuine on-ground work.' With the deadline for submissions just days away, residents hope that the exercise will not remain a public relations gesture but evolve into a sustained, results-oriented partnership between the MCG and the city's communities.
