IITians develop digital platform to address Gurgaon civic issues
Users can open the website the group has developed (raastafix.com) and upload pictures of the issue they would like to report along with location tags. The system does not require citizens to reveal their identity or details in order to report issues.
After the photos are uploaded, AI agents map and route each complaint to the department concerned. An admin dashboard for district officials provides colour-coded priority tracking (high, medium, low), helping them address issues faster.
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Moreover, the Haryana govt, which is facing criticism over poor public redress system, has said the tech should be integrated with the govt's system and a provision should be made to monitor complaints from Chandigarh. The announcement was made at a meeting between the group behind the platform and Rajesh Khullar, chief principal secretary to the chief minister of Haryana in the city on Monday.
Pravin Kaushal, an IIT alumnus, said the idea behind the system is to give back to the city which has now become his home.
"Many IITians are working in Gurgaon's tech and startup ecosystem and they want to contribute to the betterment of the city," he said, adding that they want to develop transformative collaboration between govt, startups, and civic leaders.
Pointing out that RaastaFix is a citizen-driven platform, he said issues can be reported on it in 30 seconds. Each report is geo-tagged, time-stamped, and instantly shared with GMDA, MCG, NHAI, PWD, RWAs, MLAs, and councillors — ensuring faster action, he added.
Vinay Krishna Gupta, founder and CEO of Antino, the product development company which took a lead in the project, said as a Gurgaon resident, he did not know which department to approach to report issues like potholes, sewage, or garbage collection.
"RaastaFix makes it simple — I can just upload a photo, and the system automatically routes the complaint to the right authority. I don't even have to share my name or number, and I know my complaint is being tracked.
It gives people like me a voice and ensures the govt can respond faster," said Gupta.
Saurabh Mishra, a resident of Sector 50, said the multiple agencies working in Gurgaon make it confusing for the residents to find out which roads come under which agency. "A common platform for raising the civic issues will be a great help; I hope the authorities will pay attention to the reports and fix the issues raised on the platform," said Mishra.
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