Latest news with #ReformasiSatuKemestian
The Star
2 days ago
- Business
- The Star
Drop 'Bahasa Putrajaya', use simple terms, Chief Secretary tells civil servants
PUTRAJAYA: Chief Secretary to the Government Tan Sri Shamsul Azri Bakar has urged civil servants to communicate in clear, simple language and avoid what he calls "Bahasa Putrajaya" - overly technical or convoluted jargon - when explaining government issues and policies, especially to target groups. Citing the Sales and Service Tax (SST) as an example, he said complex language can create a communication gap. "For instance, when the SST issue arises, we tend to explain it as if we are speaking to professors, senior government officers or those with financial and accounting backgrounds. In reality, 85% of people out there want plain, everyday language," he said. He was speaking at the "Reformasi Satu Kemestian (Reforms A Must)" session, held in conjunction with the first anniversary of public service reforms here Tuesday (Aug 12). Also present were Public Service Department director-general Tan Sri Wan Ahmad Dahlan Abdul Aziz and nearly 1,000 civil servants. Shamsul Azri urged civil servants to improve their communication methods so that the people, especially from lower-income groups, can understand the explanations behind various issues. "In addressing communication between the upper, middle and lower groups, clear communication must be practised in the civil service. In meetings, I've stressed the importance of using simple language and avoiding too much 'bahasa Putrajaya'," he said. ALSO READ: Civil servants must share positive messages on social media, says Chief Secretary To bridge the communication gap between the government and the people, Shamsul Azri directed all corporate communication units to refine their approaches. "I advise everyone managing corporate communication units and leaders at various levels to speak in terms easily understood by grassroots communities. By doing this, we can narrow the communication gap. "Many problems occur because of communication gaps between young, middle-aged and older groups. We must adapt our communication style so that everyone can understand clearly," he said. At the event, Shamsul Azri also launched four new Public Service Digitalisation Circulars aimed at streamlining government service delivery. These included Public Service Digitalisation Circular No. 1 of 2025 - Management of Public Sector Agency Portals and Websites and Circular No. 2 of 2025 - Management of the Integrated Government Telecommunications Network Services (MyGovNet). Also launched were Circular No. 3 of 2025 - Governance of Integrated Government Communication and Collaborative Services (MyGovUC) and Circular No. 4 of 2025 - Policy on Government Public Key Infrastructure Services (MyGPKI). The introduction of these four circulars reflects the commitment of the National Digital Department (JDN) to better align government digital policies in a structured, integrated and effective manner. This move strengthens digital governance and ensures that every government service is delivered faster, more securely and more responsively, in line with the aspirations of the Public Service Reform Agenda (ARPA), ILTIZAM aspirations and the vision of a Digital Nation. - Bernama
The Star
2 days ago
- Politics
- The Star
Civil servants must share positive messages on social media, says Chief Secretary
PUTRAJAYA: Chief Secretary to the Government Tan Sri Shamsul Azri Abu Bakar has reminded civil servants to use social media to convey positive messages that benefit the people and the country. He stressed that it should not be misused to condemn or slander others, but instead be used to promote good values, share information on reforms, and highlight the achievements of the civil service. "Use social media for good. We have 1.3 million civil servants and if all share on their social media about reforms in the civil service, the values in public administration, and encourage people to do good, it would be better than us hitting out and criticising others,' he said. He said this at the 'Reformasi Satu Kemestian' (Reform is a Must) session with the Chief Secretary to the Government in conjunction with the first anniversary of civil service reforms here Tuesday (Aug 12). Shamsul Azri also reminded civil servants to comply with Regulation 19 of the Public Officers (Conduct and Discipline) Regulations 1993, which prohibits officers from making public statements contrary to government policy. He said the committee monitoring social media involving civil servants had found that many at times allowed emotions to take over, were unable to control their feelings, and thus wrote things that should not be written. "So, I appeal to everyone, write only good things because it will bring peace to our hearts, and the reward from such good deeds will continue,' he said. Shamsul Azri also stressed that the silo working culture in the civil service must be stopped as it is detrimental to organisations and affects the effectiveness of service delivery to the people. He said the silo mentality arises when individuals or departments feel that they or their units are better than others, to the extent of refusing to share knowledge or cooperate. "So this is a challenge for the Chief Secretary to the Government, the Director-General of Public Service and all secretaries-general to break down the silo walls,' he said. As such, he called on all members of the civil service to embrace the commitment to work as one team, with one identity and one goal, for the good of the nation and the people. - Bernama
The Sun
2 days ago
- Politics
- The Sun
Chief Secretary calls for clear communication in civil service
PUTRAJAYA: Chief Secretary to the Government Tan Sri Shamsul Azri Bakar has called on civil servants to ditch complex jargon, dubbed 'bahasa Putrajaya', in favour of plain language when explaining policies. Speaking at the 'Reformasi Satu Kemestian' session, he highlighted how technical terms create confusion among the public. 'For instance, when the SST issue arises, we tend to explain it as if we are speaking to professors, senior government officers or those with financial and accounting backgrounds. 'In reality, 85 per cent of people out there want plain, everyday language,' he said. The event marked the first anniversary of public service reforms and was attended by Public Service Department director-general Tan Sri Wan Ahmad Dahlan Abdul Aziz and nearly 1,000 civil servants. Shamsul Azri stressed the need for clearer communication to bridge gaps between government officials and lower-income groups. 'In meetings, I've stressed the importance of using simple language and avoiding too much 'bahasa Putrajaya',' he added. He also directed corporate communication units to refine their messaging for grassroots understanding. 'Many problems occur because of communication gaps between young, middle-aged and older groups. 'We must adapt our communication style so that everyone can understand clearly,' he said. The event also saw the launch of four digitalisation circulars aimed at improving government service delivery. These include guidelines on public sector portals, telecommunications networks, integrated communication services, and public key infrastructure. The circulars align with the National Digital Department's efforts to enhance digital governance under the Public Service Reform Agenda. – Bernama
The Sun
2 days ago
- Politics
- The Sun
Civil servants urged to share positive messages on social media
PUTRAJAYA: Chief Secretary to the Government Tan Sri Shamsul Azri Abu Bakar has reminded civil servants to use social media to spread positive messages. He emphasised that social media should not be used for slander but to highlight reforms and achievements in public service. 'Use social media for good. We have 1.3 million civil servants and if all share on their social media about reforms in the civil service, the values in public administration, and encourage people to do good, it would be better than us hitting out and criticising others,' he said. Shamsul Azri spoke at the 'Reformasi Satu Kemestian' session marking the first anniversary of civil service reforms. He also reminded civil servants to follow Regulation 19 of the Public Officers (Conduct and Discipline) Regulations 1993. The regulation prohibits officers from making public statements against government policy. A committee monitoring civil servants' social media found many posts driven by unchecked emotions. 'So, I appeal to everyone, write only good things because it will bring peace to our hearts, and the reward from such good deeds will continue,' he said. Shamsul Azri stressed that the silo working culture in the civil service must end. He said this mentality harms organisations and weakens service delivery. The silo mindset arises when departments refuse to share knowledge or cooperate. 'So this is a challenge for the Chief Secretary to the Government, the Director-General of Public Service and all secretaries-general to break down the silo walls,' he said. He urged civil servants to work as one team with a shared goal for the nation's benefit. - Bernama
New Straits Times
2 days ago
- Politics
- New Straits Times
Use plain language, not 'Bahasa Putrajaya', civil servants told
PUTRAJAYA: Civil servants must stop using overly complex language that leads to communication failures with the public, says Chief Secretary to the Government Tan Sri Shamsul Azri Bakar. Shamsul said the use of "bureaucratic language" or "Bahasa Putrajaya" to explain government policies was a major reason for communication gaps. He gave the example of the Sales and Service Tax (SST), saying explanations of the policy were only suitable for academics and senior government officials. "But 85 per cent of the people outside want to hear explanations for them, they want the language of ordinary people," Shamsul said at a special session titled "Reformasi Satu Kemestian" to mark one year of civil service reforms. He said he has instructed all corporate communications units to improve communication to bridge the divide between the government and the public. "The person looking after that must ensure we speak a language that all people understand. Only then can we reduce the communication gap," he said, adding that gaps could also occur across different age groups. More than 1,000 public servants attended the event, including Public Service Department director-general Tan Sri Wan Ahmad Dahlan Abdul Aziz and other senior officials. At the event, Shamsul also launched the 2025 Service Digitisation Circular.
