Latest news with #Regulation25
The Sun
20-05-2025
- The Sun
NRD to act on IC delays, tighten officer accountability and SOPs
KUALA LUMPUR: The National Registration Department (NRD) will review disciplinary measures against officers found negligent or who failed to act on delays in processing identity card (IC) applications. In a statement today, the department said it will also introduce a defined timeline for handling complex investigation cases, alongside retraining and competency enhancement for its investigating officers. 'The department is in the process of reviewing and strengthening its standard operating procedures (SOPs) to ensure every case is managed effectively and in line with good governance,' it said. It added that improvements to its document storage and management systems are also underway to prevent further lapses. The move follows findings by the Enforcement Agency Integrity Commission (EAIC) today, which highlighted a case involving an IC application that remained unresolved for over a decade. NRD said it takes all criticisms seriously, particularly regarding the handling of investigation papers, document management, SOP compliance, as well as enforcement under Regulation 25 of the National Registration Regulations 1990 (Amendment 2007). The department reaffirmed its commitment to transparent, efficient service delivery, stating that the latest measures address immediate concerns while supporting broader reforms under the government's public sector transformation agenda.
The Star
20-05-2025
- The Star
NRD to act on MyKad delays, tighten officer accountability and SOPs
KUALA LUMPUR: The National Registration Department (NRD) will review disciplinary measures against officers found negligent or who failed to act on delays in processing MyKad applications. In a statement on Tuesday (May 20), the department said it will also introduce a defined timeline for handling complex investigation cases, alongside retraining and competency enhancement for its investigating officers. "The department is in the process of reviewing and strengthening its standard operating procedures (SOPs) to ensure every case is managed effectively and in line with good governance," it said. It added that improvements to its document storage and management systems are also underway to prevent further lapses. The move follows findings by the Enforcement Agency Integrity Commission (EAIC) on Tuesday, which highlighted a case involving an MyKad application that remained unresolved for over a decade. NRD said it takes all criticisms seriously, particularly regarding the handling of investigation papers, document management, SOP compliance, as well as enforcement under Regulation 25 of the National Registration Regulations 1990 (Amendment 2007). The department reaffirmed its commitment to transparent, efficient service delivery, stating that the latest measures address immediate concerns while supporting broader reforms under the government's public sector transformation agenda. - Bernama
Daily Express
20-05-2025
- Daily Express
Enforcement Agency Integrity Commission calls for SOP overhaul after decade-long JPN probe delay
Published on: Tuesday, May 20, 2025 Published on: Tue, May 20, 2025 By: FMT Reporters Text Size: The Enforcement Agency Integrity Commission said it has sent its recommendations to the JPN director-general, including the possibility of disciplinary action for the officers involved in the MyKad probe. (Bernama pic) PETALING JAYA: The Enforcement Agency Integrity Commission (EAIC) has urged the national registration department (JPN) to overhaul its SOPs following a 10-year delay in investigating a problematic MyKad application. EAIC said weaknesses in JPN's internal processes, including the mishandling of investigations and the loss of the original birth certificate impounded by the department, had contributed to the delay. 'There is a need for improvements to JPN's SOPs, particularly regarding the appropriate timeframe for cases where further investigation is no longer viable,' it said in a statement today. 'A more detailed review is needed on the implementation of Regulation 25 of the National Registration Regulations 1990 (Amendment 2007), particularly for cases involving individuals who fail to appear to provide statements during the investigation process.' The commission's findings followed a complaint it had received against JPN for taking more than a decade to investigate a case involving irregularities in a MyKad application. In light of the findings, the commission said it had referred its recommendations to the JPN director-general, including the possibility of disciplinary action against the officers involved. Advertisement 'Recommendations to improve SOPs and the implementation of Regulation 25 of the National Registration Regulations 1990 (Amendment 2007) should be carried out to ensure that JPN can act more proactively and effectively in conducting investigations,' it said. The commission also said it had referred the matter to the department's disciplinary authority under Regulation 38 of the Public Officers (Conduct and Discipline) Regulations 1993. * Follow us on Instagram and join our Telegram and/or WhatsApp channel(s) for the latest news you don't want to miss. * Do you have access to the Daily Express e-paper and online exclusive news? Check out subscription plans available. Stay up-to-date by following Daily Express's Telegram channel. Daily Express Malaysia
New Straits Times
20-05-2025
- New Straits Times
NRD slammed over IC probe delays, told to tighten SOPs
KUALA LUMPUR: The National Registration Department (NRD) has been urged to strengthen its standard operating procedures (SOPs) following a decade-long issue involving irregularities in identity card applications. The Enforcement Agency Integrity Commission (EAIC) revealed that its investigation uncovered delays and procedural shortcomings in how NRD officers handled investigation papers, which in turn caused prolonged delays in taking appropriate action. "There were also cases where original birth certificates seized by the NRD were reportedly lost, further affecting the timeframe required to conclude investigations. "Improvements are needed in the department's SOPs, particularly in setting realistic timeframes for cases where immediate investigation or action cannot be undertaken," the commission said in a statement. It also recommended a more detailed review of Regulation 25 of the National Registration Regulations 1990 (Amendment 2007), especially in instances where individuals fail to attend or provide statements during investigations. The commission said it had submitted its findings and recommendations to the department's director-general, including proposals for disciplinary measures against the officers involved. "Recommendations to enhance SOPs and strengthen the implementation of Regulation 25 should be implemented to ensure the NRD can act more efficiently and proactively during investigations. "The EAIC has decided to refer its disciplinary recommendations under Regulation 38 of the Public Officers (Conduct and Discipline) Regulations 1993 to the NRD's disciplinary authority in respect of the officers concerned," the statement added.
Free Malaysia Today
20-05-2025
- Free Malaysia Today
EAIC calls for SOP overhaul after decade-long JPN probe delay
The Enforcement Agency Integrity Commission said it has sent its recommendations to the JPN director-general, including the possibility of disciplinary action for the officers involved in the MyKad probe. (Bernama pic) PETALING JAYA : The Enforcement Agency Integrity Commission (EAIC) has urged the national registration department (JPN) to overhaul its SOPs following a 10-year delay in investigating a problematic MyKad application. EAIC said weaknesses in JPN's internal processes, including the mishandling of investigations and the loss of the original birth certificate impounded by the department, had contributed to the delay. 'There is a need for improvements to JPN's SOPs, particularly regarding the appropriate timeframe for cases where further investigation is no longer viable,' it said in a statement today. 'A more detailed review is needed on the implementation of Regulation 25 of the National Registration Regulations 1990 (Amendment 2007), particularly for cases involving individuals who fail to appear to provide statements during the investigation process.' The commission's findings followed a complaint it had received against JPN for taking more than a decade to investigate a case involving irregularities in a MyKad application. In light of the findings, the commission said it had referred its recommendations to the JPN director-general, including the possibility of disciplinary action against the officers involved. 'Recommendations to improve SOPs and the implementation of Regulation 25 of the National Registration Regulations 1990 (Amendment 2007) should be carried out to ensure that JPN can act more proactively and effectively in conducting investigations,' it said. The commission also said it had referred the matter to the department's disciplinary authority under Regulation 38 of the Public Officers (Conduct and Discipline) Regulations 1993.
