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Powys County Times
22-05-2025
- Business
- Powys County Times
Award for long-serving Royal Oak Hotel staff member
A long serving staff member of Welshpool's Royal Oak Hotel has been awarded two accolades by the hotel's parent company. Heidi Benbow, a Front of House Supervisor and a familiar friendly face at The Royal Oak Hotel in Welshpool has dual reasons for celebration has she was recognised twice over by the Coaching Inn Group. Her colleagues voted her their Hotel Hero of the Year and she was also awarded the coveted accolade for the whole award-winning Coaching Inn Group, who also operate thirty-four other hotels and inns in market towns across the country. Heidi, who has worked at the hotel for twenty-three years said it was 'wonderful' when her name was announced at the group's annual black-tie awards ceremony attended by some three hundred colleagues and staged at The Engine Shed venue in Lincoln. 'It was wonderful to receive such a vote of appreciation from all my close colleague, but to go on and win the group award was totally unexpected.' Heidi, who was accompanied by her husband Neil, a former General Manager at the hotel, and a group of colleagues said she felt like part of the furniture after such a long spell at The Royal Oak, but still got a huge buzz from welcoming all the regulars and guests from all around the world. Hotel General Manager Laura Hindle added that it was great to know that she always had Heidi's long experienced back-up support at all times during her time at the Royal Oak. Coaching Inn Group Chief Operating Officer Adam Charity said: 'It's clear that Heidi played an invaluable role at The Royal Oak and that she is a most worthy winner of their Group Hotel Hero of the Year Award.'
Powys County Times
24-04-2025
- Business
- Powys County Times
Hotel in Powys town celebrates after owners win award
Team members at Welshpool's Royal Oak Hotel have celebrated a win for the hotel's owners as it was awarded a top industry accolade. The parent company of the Royal Oak Hotel, located on The Cross in Welshpool, has been named the UK's Best Accommodation provider at The Morning Advertiser's Annual Pub Awards. The Royal Oak team celebrated the win, with Esther Buckley on reception, Zac Salmon, Sue Ridgeway and Chris Ridgeway on housekeeping, Heidi Benbow and Neil Benbow on the front of house, and chefs Joy White and Ryan Desmier, marking the award. Adam Charity, chief operating officer of the Coaching Inn group, which also has 34 other hotels and inns in market towns across the country, said he was delighted. He said: 'We are poised to reopen the iconic Castle of Brecon Hotel after a £3 million refit and are continuously striving to improve our accommodation offering right across the group. 'It's all part of our ethos of providing the best facilities we can at the very heart of all the communities in which we serve. 'The coveted award was a well-deserved recognition of all the commitment and hard work put in by the whole coaching inn family, including our enthusiastic team at The Royal Oak.'
