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SpiceJet faces
SpiceJet faces

India Gazette

time15 hours ago

  • India Gazette

SpiceJet faces

New Delhi [India], July 4 (ANI): SpiceJet on Thursday acknowledged that some passengers are currently facing difficulties in reaching the airline's customer care helpline due to intermittent technical issues. The airline said efforts are underway to restore normal functioning as soon as possible. In an official message on X, SpiceJet stated, 'We are currently experiencing intermittent issues with our SpiceJet Customer Care helpline numbers. We assure you that our relevant teams are working to resolve this as soon as possible. In the meantime, please connect with us through our official social media channels. We will be glad to assist you. Stay tuned for further updates. The inconvenience caused is regretted.' Meanwhile, a minor incident occurred on board SpiceJet flight SG 1080 from Goa to Pune on Tuesday, when a cosmetic window frame became loose during the flight. The airline confirmed that the component in question was a non-structural trim piece, used primarily for shading, and did not affect the aircraft's integrity or safety. A spokesperson for SpiceJet said the incident involved a superficial frame on one of the windows of the Q400 aircraft, which became dislodged during the flight. 'A cosmetic window frame on one of SpiceJet's Q400 aircraft became loose during flight and was found dislodged. It is important to note that this was a non-structural trim component, fitted onto the window for the purpose of shade, and did not compromise the safety or integrity of the aircraft in any way. Cabin pressurisation remained normal throughout the flight, and there was no impact on passenger safety,' a SpiceJet spokesperson stated. Despite the visual disruption, cabin pressurisation remained normal, and there was no impact on passenger safety, the spokesperson said. The airline emphasised that the Q400 aircraft is equipped with multiple layers of window panes, including a robust, pressure-bearing outer pane that ensures continued safety even if cosmetic fittings are affected, it added. Passengers on board were not at risk at any point, and the airline has reiterated its commitment to maintaining the highest safety standards. The frame was fixed upon landing at the next station, in accordance with standard maintenance procedures, the airline added in its statement. (ANI)

Window frame comes loose during SpiceJet Goa-Pune flight; no safety risk, says airline
Window frame comes loose during SpiceJet Goa-Pune flight; no safety risk, says airline

India Gazette

time2 days ago

  • Automotive
  • India Gazette

Window frame comes loose during SpiceJet Goa-Pune flight; no safety risk, says airline

New Delhi [India], July 2 (ANI): A minor incident occurred on board SpiceJet flight SG 1080 from Goa to Pune on Tuesday, when a cosmetic window frame became loose during the flight. The airline confirmed that the component in question was a non-structural trim piece, used primarily for shading, and did not affect the aircraft's integrity or safety. A spokesperson for SpiceJet said the incident involved a superficial frame on one of the windows of the Q400 aircraft, which became dislodged during the flight. 'A cosmetic window frame on one of SpiceJet's Q400 aircraft became loose during flight and was found dislodged. It is important to note that this was a non-structural trim component, fitted onto the window for the purpose of shade, and did not compromise the safety or integrity of the aircraft in any way. Cabin pressurisation remained normal throughout the flight, and there was no impact on passenger safety,' a SpiceJet spokesperson stated. Despite the visual disruption, cabin pressurisation remained normal, and there was no impact on passenger safety, the spokesperson said. The airline emphasised that the Q400 aircraft is equipped with multiple layers of window panes, including a robust, pressure-bearing outer pane that ensures continued safety even if cosmetic fittings are affected, it added. Passengers on board were not at risk at any point, and the airline has reiterated its commitment to maintaining the highest safety standards. The frame was fixed upon landing at the next station, in accordance with standard maintenance procedures, airline added in its statement. (ANI)

Around 8-hour delay of Goa-Pune SpiceJet flight hassles flyers
Around 8-hour delay of Goa-Pune SpiceJet flight hassles flyers

Time of India

time20-06-2025

  • Time of India

Around 8-hour delay of Goa-Pune SpiceJet flight hassles flyers

1 2 Pune: Around eight-hour delay of a SpiceJet flight from the Manohar International Airport in Goa to Pune on Thursday evening and lack of proper information from the airline's ground staffers left about 50 passengers booked on it hassled. Ishan Singh, travelling to Pune with his family, including his one-and-a-half-year-old child, said the flight (SG-1080) was slated to take off at 5.20pm and land in Pune at 6.25pm. The plane took off at 1.22am on Friday and reached Pune at 2.08am. A spokesperson of SpiceJet said, "The flight SG 1080, scheduled to operate from Goa to Pune, was delayed because of a technical issue encountered during its previous rotation. As a result, the subsequent Pune-Jaipur leg was also impacted. Passengers of both flights were informed well in advance about the revised departure times — six hours prior for the Goa-Pune sector and eight hours prior for the Pune-Jaipur sector — enabling them to plan their journey to the airport accordingly. Passengers were assisted throughout and served refreshments. SpiceJet regrets the inconvenience caused." Singh from Wakad had a different story to share. He requested the ground staff in Goa to provide them with some kind of accommodation at the airport because he was travelling with an infant. "The ground staff only told me that we could go and ask for lounge access," he said. "We had checked out of the hotel around 11.30am and reached the airport by 12noon. After arriving at the airport, we learned that the flight was rescheduled to 8.45pm. The airline might have sent messages to flyers, but I didn't receive any," Singh said. After a while, he learned that the flight was further delayed to 10.10pm. The ground staff said there were some technical problems with the aircraft and engineers had not given it a go-ahead. "Then we got another text message stating that the flight would take off at 11.10pm," Singh said. Many flyers travelling to Pune and Jaipur lost patience. "They questioned the ground staff on the issue and why they were not being served any refreshments or provided with accommodation. The answers from the ground staff were vague. Approximately 30% of the flyers cancelled their tickets and opted for a full refund. Then another message came that the flight would fly at 12.10am, triggering altercations between flyers and the ground staff. The CISF had to intervene. The plane finally took off from Goa at 1.22am," Singh said. The same aircraft was to fly from Pune to Jaipur at 7.30pm on Thursday. It flew out of the city at 3am on Friday and landed in Jaipur at 4.54am instead of 9.50pm on Thursday.

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