Latest news with #SerenaColeman
BBC News
02-07-2025
- Health
- BBC News
Littlehampton care home rated 'inadequate' over risk of falls
A care home has been rated inadequate by a health watchdog over concerns about the management of the risks of falls after it was notified a person using the service had died and another had sustained a serious injury. The Care Quality Commission (CQC) inspectors found that Brockenhurst, in Littlehampton, West Sussex, was lacking systems to keep people found several breaches of regulations relating to the management of risks, administration of medicines, staffing, person-centred care, dignity and respect, and the management of the service.A spokesperson for the home said improvements were made within weeks of the inspection to keep people safe, but there was more to be done. Serena Coleman, the CQC's deputy director of operations in the south, said: "During our inspection of Brockenhurst care home, we found widespread and significant issues with its leadership had placed people at risk of harm.""The inspection did not examine the circumstances of the death or the fall that prompted the inspection, but these incidents are subject to further investigation," a CQC spokesperson said. "The information shared with CQC about the incidents indicated potential concerns about the management of risks of falls and this inspection examined those risks." 'Robust action' Brockenhurst which cares for people with dementia said they took immediate action after the inspection in March to create an action plan addressing safety concerns within weeks."We took robust action to enhance the safety of all residents," said Phil Hale, an independent care consultant, working with the care home said accidents had been analysed and action taken for individual residents who have had falls, to reduce the risk of further falls. "We have therefore concentrated on making sure residents are safe and their wellbeing enhanced," added Mr Hale. The CQC report said failures in identifying people's needs had led to people needing to move from the Mr Hale said residents "were not moved out", rather that a decision had been made for a few residents that their care needs would be better met Hale also said that relatives regularly told him that they did not want their loved ones moved because they were happy with the level of care they CQC says in its report that "people and their relatives spoke positively about staff and described them as kind and caring".The home say they look forward to the CQC reinspecting later this year, "so that their rating can more accurately reflect the quality of care being provided now".
BBC News
27-06-2025
- Health
- BBC News
Greenhithe care home rated inadequate after service deteriorates
A care home in Kent has been placed into special measures after the Care Quality Commission (CQC) had found the service had deteriorated since its last Care Home Ltd in Greenhithe, run by a provider with the same name, has been rated as inadequate after a January inspection uncovered a number of serious issues. Inspectors found an example of staff did not always treat people with dignity and had failed to seek medical advice for a resident who had been constipated for seven days, as well as inaccurate temperature records, blank risk assessments, and various pieces of damaged equipment. The provider has been contacted for comment. Immediately after the inspection the CQC said it suspended the service's rating on its website, ensuring anyone looking for information would see an up-to-date reflection on the care being provided. Staff left 'directionless' Serena Coleman, the CQC's deputy director of operations in the south, said it was "disappointing". "Poor leadership had left staff directionless and unable to provide safe, effective, person-centred support," she said."It was extremely worrying that without consistent leadership, staff weren't able to protect people from the risk of harm, as they didn't have good guidance to refer to when supporting residents. This was particularly concerning due to the seriousness of some of those risks." Alongside the facility's overall rating declining from requires improvement, inspectors found the service to be in breach of five regulations. Some were unchanged from the previous inspection - including in relation to safe care and how the service was being managed - but the CQC found additional issues around staffing, safeguarding and person-centred Coleman added that, at the time of inspection, a newly-employed manager had been trying to make improvements but it was too early to assess their impact. While staff didn't always treat people with dignity, inspectors did find examples of effective techniques being used to comfort people when they were anxious and CQC has also begun the process of taking further regulatory action which the provider has the right to appeal.
Yahoo
13-06-2025
- Health
- Yahoo
Care home rated inadequate for second time by CQC
A care home in Kent has been rated inadequate by the Care Quality Commission (CQC) for the second time. Hevercourt in Gravesend received the rating following an inspection in February which the CQC said found five breaches of legal regulations relating to safe care and treatment, safeguarding, staffing, recruitment and how the service was managed. In response to these findings, CQC imposed urgent conditions on the home to restrict them from taking on new residents without prior agreement from the watchdog. Hevercourt, which was also rated inadequate in a report published in September 2024, has been contacted for a comment. Inspectors found staff were supporting people with unsafe techniques, medicines were still not being managed or stored safely, people's care records and plans were not updated and lacked detail, and incident management and safeguarding systems were poor. The report also said staff were not always recruited safely and there were gaps in employment checks. Areas of the home - including people's bedrooms - remained difficult to keep clean and in need of updating, and the environment continued to be potentially disorienting for people with dementia. A new manager was in post since the last inspection, but the provider had not given them a clear induction or action plan, the CQC said. However, the watchdog added that staff reported the new manager had made some positive changes, such as acting quickly on a concern about a lack of equipment. Serena Coleman, CQC deputy director of operations in the south, said staff did not take action when people's health was at risk. "We also saw detail was missing from notes about what staff did when someone had choked on their food, and staff didn't support people who had wounds on their skin to regularly change positions to prevent further injury," she said. The deputy director said in the watchdog's previous inspection it found people were at risk of sexualised behaviour from other residents and this was still the case. Ms Coleman added: "During the inspection, we saw a 20-minute period where no staff were present in a room with six residents. "Incident reports showed 80% of falls happened during the night shift, but staffing levels hadn't been reviewed." The deputy leader said the care home had been told where "immediate and widespread" improvements were needed. The CQC explained that the home remained in special measures, meaning it was being closely monitored to ensure people were kept safe whilst improvements were made. Follow BBC Kent on Facebook, on X, and on Instagram. Send your story ideas to southeasttoday@ or WhatsApp us on 08081 002250. Care service provider rated inadequate by CQC Adult social care requires improvement - watchdog Care home and agency in special measures - CQC Hevercourt Care Quality Commission
BBC News
13-06-2025
- Health
- BBC News
Gravesend care home rated inadequate for second time by CQC
A care home in Kent has been rated inadequate by the Care Quality Commission (CQC) for the second in Gravesend received the rating following an inspection in February which the CQC said found five breaches of legal regulations relating to safe care and treatment, safeguarding, staffing, recruitment and how the service was managed. In response to these findings, CQC imposed urgent conditions on the home to restrict them from taking on new residents without prior agreement from the which was also rated inadequate in a report published in September 2024, has been contacted for a comment. Inspectors found staff were supporting people with unsafe techniques, medicines were still not being managed or stored safely, people's care records and plans were not updated and lacked detail, and incident management and safeguarding systems were report also said staff were not always recruited safely and there were gaps in employment checks. Areas of the home - including people's bedrooms - remained difficult to keep clean and in need of updating, and the environment continued to be potentially disorienting for people with dementia.A new manager was in post since the last inspection, but the provider had not given them a clear induction or action plan, the CQC the watchdog added that staff reported the new manager had made some positive changes, such as acting quickly on a concern about a lack of equipment. Serena Coleman, CQC deputy director of operations in the south, said staff did not take action when people's health was at risk."We also saw detail was missing from notes about what staff did when someone had choked on their food, and staff didn't support people who had wounds on their skin to regularly change positions to prevent further injury," she deputy director said in the watchdog's previous inspection it found people were at risk of sexualised behaviour from other residents and this was still the case. Ms Coleman added: "During the inspection, we saw a 20-minute period where no staff were present in a room with six residents. "Incident reports showed 80% of falls happened during the night shift, but staffing levels hadn't been reviewed." The deputy leader said the care home had been told where "immediate and widespread" improvements were CQC explained that the home remained in special measures, meaning it was being closely monitored to ensure people were kept safe whilst improvements were made.
BBC News
23-05-2025
- Health
- BBC News
Sittingbourne care provider put in special measures by CQC
A care provider for people with complex and terminal illnesses in Kent has been put in special measures after the Care Quality Commission (CQC) found "serious safety risks" during an the Care, based in Sittingbourne, offers support for people in their own homes, some of whom are living with dementia and a physical CQC said it found nine breaches of regulations relating to providing safe, person-centred care and treatment when it assessed the service in the Care, which also offers training for staff at other organisations, said it was watching closely with the CQC to ensure the service meets the necessary standards. Serena Coleman, CQC deputy director of operations in the south, said in a report released on Friday that Share the Care failed to provide care that respected a person's individuality, dignity or one instance, a person wanted to miss a physiotherapy session and stay in bed, but instead of speaking with them directly, the carer asked a family member for Coleman said this undermined the person, took away their independence and made them feel like their wishes were there were serious concerns around patient safety, with two people found to have been at risk of financial abuse and another involving a person with dementia who was at risk of harm four times in one month."None of these incidents had been escalated to the local safeguarding team, despite being recorded by staff," she a result of this inspection, the CQC has rated the service as inadequate overall, and for how safe and well-led it Coleman said staff were "doing their best" but were let down by the lack of leadership, effective policies and clear processes needed to deliver high-quality effective, caring and responsive the service is has been rated as 'requires improvement'.The CQC will now monitor Share the Care to ensure people are safe whilst improvements are made."If these changes are not made swiftly and effectively, we will not hesitate to take further action," Ms Coleman Nyazika, director at Share the Care, said: "We acknowledge the findings of the CQC and take them very seriously."We accept the decision to place our service in special measures and we are committed to making rapid and lasting improvements."
