Latest news with #SerenaColeman
BBC News
23-05-2025
- Health
- BBC News
Sittingbourne care provider put in special measures by CQC
A care provider for people with complex and terminal illnesses in Kent has been put in special measures after the Care Quality Commission (CQC) found "serious safety risks" during an the Care, based in Sittingbourne, offers support for people in their own homes, some of whom are living with dementia and a physical CQC said it found nine breaches of regulations relating to providing safe, person-centred care and treatment when it assessed the service in the Care, which also offers training for staff at other organisations, said it was watching closely with the CQC to ensure the service meets the necessary standards. Serena Coleman, CQC deputy director of operations in the south, said in a report released on Friday that Share the Care failed to provide care that respected a person's individuality, dignity or one instance, a person wanted to miss a physiotherapy session and stay in bed, but instead of speaking with them directly, the carer asked a family member for Coleman said this undermined the person, took away their independence and made them feel like their wishes were there were serious concerns around patient safety, with two people found to have been at risk of financial abuse and another involving a person with dementia who was at risk of harm four times in one month."None of these incidents had been escalated to the local safeguarding team, despite being recorded by staff," she a result of this inspection, the CQC has rated the service as inadequate overall, and for how safe and well-led it Coleman said staff were "doing their best" but were let down by the lack of leadership, effective policies and clear processes needed to deliver high-quality effective, caring and responsive the service is has been rated as 'requires improvement'.The CQC will now monitor Share the Care to ensure people are safe whilst improvements are made."If these changes are not made swiftly and effectively, we will not hesitate to take further action," Ms Coleman Nyazika, director at Share the Care, said: "We acknowledge the findings of the CQC and take them very seriously."We accept the decision to place our service in special measures and we are committed to making rapid and lasting improvements."
Yahoo
07-03-2025
- Health
- Yahoo
Care home in special measures over 'poor management'
A Kent care home has been placed in special measures after inspectors found "poor management and a deterioration in the level of care". Hillbeck Residential Care Home in Bearsted near Maidstone has been rated "inadequate" by the Care Quality Commission (CQC) after an inspection in February. Inspectors found residents' basic care needs were not always being met, with some patients not having toothbrushes in their rooms, and criticised leaders allowing a "closed culture" to develop where staff did not feel able to speak up. Charing Healthcare, which runs Hillbeck, said it would "continue to work at rectifying the issues raised". An inspection on 4 and 5 February found a number of falls by residents had gone unnoticed, with more than half of these taking place during the night shift. However, inspectors said there was "no evidence" that leaders had considered changing how the home was staffed to better protect residents. Inspectors also found bathroom cabinets with prescription medicine and hygiene products which were "unlocked, rusted casings were chipped and paint was peeling off". Serena Coleman, CQC deputy director of operations for the south, said: "We've told Hillbeck Residential Care Home where widespread and immediate improvements are needed by issuing four warning notices. "We're monitoring the service closely while these necessary changes are made, and we will not hesitate to take further action to keep people safe." The care home has been placed in special measures, having previously been rated good, meaning it will be kept under close review to ensure improvements are made. A spokesperson for Charing Healthcare said it was "extremely disappointed" by what had been found in the report. It added: "We have produced a plan of action and will continue to work through this with our staff team. We have already made good progress." Follow BBC Kent on Facebook, on X, and on Instagram. Send your story ideas to southeasttoday@ or WhatsApp us on 08081 002250. Medway care home for veterans encourages volunteers Woman secretly filmed her mum being abused in care home Charing Healthcare
