Latest news with #ServiceNow-certified
Cision Canada
22-07-2025
- Business
- Cision Canada
3CLogic and ScreenMeet Expand Partnership to Elevate ServiceNow-Powered Customer and IT Support with Voice AI and Rich Video Collaboration
Latest partnership helps leading Managed Services Provider, Solugenix, deliver smarter experiences powered by AI, Voice, and remote support to their restaurant franchise customers. ROCKVILLE, Md., July 22, 2025 /CNW/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, and ScreenMeet, the only ServiceNow native provider of AI and video-based remote support, today announced the expansion of their strategic partnership. The collaboration between both ServiceNow-certified Build partners will focus on delivering unified Voice AI and Video experiences across both IT, HR, and Customer Support for enterprises leveraging the Now Platform. Per a recent Gartner 1 report, as GenAI continues to evolve, enterprises will likely shift from traditional multichannel to seamless multimodal experiences—placing voice and video at the core. By embedding advanced Voice AI self-service, enterprise-grade contact center capabilities, and rich video collaboration directly into the ServiceNow platform, 3CLogic and ScreenMeet empower IT Support Managers, Contact Center Directors and Customer Experience leaders to resolve incidents faster, reduce frustration, and drive higher satisfaction. "Our customers demand a single pane of glass for all support interactions," explains Denis Seynhaeve, CEO of 3CLogic. "By pairing our Voice AI and Contact Center platform with ScreenMeet's video collaboration, we're turning ServiceNow into the ultimate support hub—helping enterprises delight customers and slash resolution times." Key benefits of the 3CLogic + ScreenMeet collaboration for ServiceNow: Unified Voice AI, Intelligent Routing & Rich Video Collaboration – 3CLogic and ScreenMeet together transform ServiceNow into an end‑to‑end support hub by embedding Voice AI bots, self‑service automation, and advanced IVR routing alongside in‑context video, co‑browsing, and screen‑share. Routine inquiries are handled by AI with seamless hand‑offs to live agents routed to the right skill group, while ScreenMeet's video tools let agents see exactly what users see, whether troubleshooting a POS failure or guiding through software setup. Seamless Integration with ServiceNow Workflows – Both 3CLogic and ScreenMeet integrate with ServiceNow, leveraging the platform's AI capabilities and existing digital channels. This ensures that voice- and video-driven interactions automatically trigger ServiceNow tasks, updates, and analytics – delivering end-to-end traceability and insight. Agent Automation & Optimization – By combining 3CLogic's automated call recordings, real‑time call transcriptions, and GenAI‑powered call summarizations – each auto‑associated with the correct ServiceNow record – with ScreenMeet's AI summarization of video chat and screen‑share sessions, agents no longer spend time jotting notes or hunting down recordings. Together, 3CLogic and ScreenMeet populate agent work notes and update record (e.g., Incident, Case, etc.) histories automatically, freeing support teams to focus on complex issues rather than manual documentation. Enhanced Reporting & Insights – 3CLogic feeds real‑time contact‑center metrics – call volumes, queue health, sentiment scores – directly into ServiceNow dashboards, while ScreenMeet captures and stores session data, system info, recordings, and AI‑generated summaries in‑platform. This unified data model delivers consolidated wallboards and reports, giving managers a holistic view of voice and video interactions and actionable insights to continuously refine workflows and drive performance Real-World Use Case "By using 3CLogic and ScreenMeet together, we look forward to seamlessly routing every support request into a single, unified flow, instantly connecting customers with agents and launching live video sessions without any channel hopping," explains Chris Antonelli, EVP at Solugenix, a leading managed services provider catering to the world's largest restaurant franchises. "The joint solution lets our team see exactly what the customer sees, guide them step by step, and resolve issues faster – all within ServiceNow for a truly effortless support experience." "Video chat dramatically shrinks the time to resolution," adds Lou Guercia, COO of ScreenMeet. "When an agent can see the exact device, screen, or environment, they eliminate lengthy back-and-forth. Together with 3CLogic on ServiceNow, we deliver a unified experience that's fast, efficient, and secure." Availability and Next Steps The combined 3CLogic + ScreenMeet integration is generally available today. Enterprise organizations running ServiceNow IT Service Management, CRM and Industry Workflows, or Employee Service Center can engage their ServiceNow account teams or visit the 3CLogic and ScreenMeet websites to learn more. In addition 3CLogic and ScreenMeet will be sponsors and attend a number of the upcoming ServiceNow Fall events including the ServiceNow AI Summits in Atlanta and Dallas as well as the World Forum events in New York, Chicago, Munich, London, and Amsterdam. About 3CLogic 3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit About ScreenMeet ScreenMeet is a cloud‑native remote support and collaboration platform. Designed to embed seamlessly into leading CRM, AEM and ITSM systems – like ServiceNow, Tanium and Salesforce – ScreenMeet empowers enterprises with in‑browser voice, video, co‑browsing, and remote takeover capabilities, eliminating downloads and manual workflows. Trusted by over 50,000 agents and 400 million end users worldwide, ScreenMeet delivers secure, AI‑enhanced support experiences that modernize contact centers and IT help desks for the digital era. For more information please visit
Yahoo
01-05-2025
- Business
- Yahoo
3CLogic and NewRocket Forge Strategic Partnership to Deliver Seamless Contact Center Solutions for Financial Services with ServiceNow
Joint effort aims to accelerate digital transformation through integrated CRM and AI-powered CCaaS offerings for ServiceNow's Financial Services Operations (FSO) product ROCKVILLE, Md., May 1, 2025 /PRNewswire/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced a strategic partnership with NewRocket, an Elite ServiceNow partner. Under the expanded agreement, NewRocket will serve as an official reseller of 3CLogic's AI-driven Contact Center solutions to be leveraged as part of its broader Bank of NewRocket offering focused on transforming the Financial Services industry. The collaboration comes at a pivotal time, as ServiceNow continues to emphasize front-office innovation across the financial sector. Voice remains a crucial channel for customer engagement, with recent reports1 suggesting a continued increase in call volumes of which approximately 50% remain repetitive and transactional. Together, the partnership will enable financial institutions to deliver more cohesive, intelligent service experiences by seamlessly integrating voice into the ServiceNow platform to resolve common requests faster. "As financial institutions strive to modernize their customer service strategies, contact centers continue to be a vital part of the equation," said NewRocket's CRO, Michael Carter. "With our deep experience in the ServiceNow ecosystem and dedicated offerings like Bank of NewRocket, we're excited to empower clients with enhanced voice capabilities that drive efficiency and elevate customer experiences." As a ServiceNow-certified and Advanced Platform Build partner, 3CLogic's brings a host of advanced capabilities to ServiceNow, including Voice AI for self-service, real-time transcription, unified agent workspaces in ServiceNow, GenAI call summaries and AI-powered insights. These features empower financial organizations to reduce call volumes, break down data silos, and reduce daily operating costs—all while improving customer satisfaction. The joint solution will support use cases that commonly drive high call volumes—such as password resets, address change requests, and credit fraud reporting—by automating responses and enhancing agent workflows. As an authorized global reseller, NewRocket will also streamline implementation and deployment, helping clients accelerate time-to-value and ensure long-term success with their contact center and voice strategies. "We are excited to expand our relationship with NewRocket," states Guillaume Seynhaeve, SVP of Alliances. "Our partnership reinforces our shared commitment to helping financial institutions deliver smarter, more responsive customer service powered by the Now Platform." 3CLogic and NewRocket plan to showcase their combined capabilities at ServiceNow's upcoming annual conference, Knowledge25. For more information on 3CLogic's Voice AI and Contact Center solutions for ServiceNow or details about the partnership, please visit or contact NewRocket here. About 3CLogic3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit About NewRocketNewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission is to simplify the lives of global enterprise industry leaders by helping them go beyond workflows with ServiceNow. Our vision is to be the world's most trusted, go-to ServiceNow partner for global enterprise industry leaders. NewRocket has been awarded the "2024 L&D BEST Award", "2024 ServiceNow Employee Workflow Partner of the Year", "2023 ServiceNow Worldwide Customer Workflow Partner of the Year" and "2023 ServiceNow Creator Workflow Partner of the Year". We are #GoingBeyond. For more information, please visit 1https:// View original content to download multimedia: SOURCE 3CLogic
Cision Canada
01-05-2025
- Business
- Cision Canada
3CLogic and NewRocket Forge Strategic Partnership to Deliver Seamless Contact Center Solutions for Financial Services with ServiceNow
Joint effort aims to accelerate digital transformation through integrated CRM and AI-powered CCaaS offerings for ServiceNow's Financial Services Operations (FSO) product ROCKVILLE, Md. , May 1, 2025 /CNW/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced a strategic partnership with NewRocket, an Elite ServiceNow partner. Under the expanded agreement, NewRocket will serve as an official reseller of 3CLogic's AI-driven Contact Center solutions to be leveraged as part of its broader Bank of NewRocket offering focused on transforming the Financial Services industry. The collaboration comes at a pivotal time, as ServiceNow continues to emphasize front-office innovation across the financial sector. Voice remains a crucial channel for customer engagement, with recent reports1 suggesting a continued increase in call volumes of which approximately 50% remain repetitive and transactional. Together, the partnership will enable financial institutions to deliver more cohesive, intelligent service experiences by seamlessly integrating voice into the ServiceNow platform to resolve common requests faster. "As financial institutions strive to modernize their customer service strategies, contact centers continue to be a vital part of the equation," said NewRocket's CRO, Michael Carter . "With our deep experience in the ServiceNow ecosystem and dedicated offerings like Bank of NewRocket, we're excited to empower clients with enhanced voice capabilities that drive efficiency and elevate customer experiences." As a ServiceNow-certified and Advanced Platform Build partner, 3CLogic's brings a host of advanced capabilities to ServiceNow, including Voice AI for self-service, real-time transcription, unified agent workspaces in ServiceNow, GenAI call summaries and AI-powered insights. These features empower financial organizations to reduce call volumes, break down data silos, and reduce daily operating costs—all while improving customer satisfaction. The joint solution will support use cases that commonly drive high call volumes—such as password resets, address change requests, and credit fraud reporting—by automating responses and enhancing agent workflows. As an authorized global reseller, NewRocket will also streamline implementation and deployment, helping clients accelerate time-to-value and ensure long-term success with their contact center and voice strategies. "We are excited to expand our relationship with NewRocket," states Guillaume Seynhaeve , SVP of Alliances. "Our partnership reinforces our shared commitment to helping financial institutions deliver smarter, more responsive customer service powered by the Now Platform." 3CLogic and NewRocket plan to showcase their combined capabilities at ServiceNow's upcoming annual conference, Knowledge25. For more information on 3CLogic's Voice AI and Contact Center solutions for ServiceNow or details about the partnership, please visit or contact NewRocket here. About 3CLogic 3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI , and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit . About NewRocket NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission is to simplify the lives of global enterprise industry leaders by helping them go beyond workflows with ServiceNow. Our vision is to be the world's most trusted, go-to ServiceNow partner for global enterprise industry leaders. NewRocket has been awarded the "2024 L&D BEST Award", "2024 ServiceNow Employee Workflow Partner of the Year", "2023 ServiceNow Worldwide Customer Workflow Partner of the Year" and "2023 ServiceNow Creator Workflow Partner of the Year". We are #GoingBeyond. For more information, please visit 1https:// SOURCE 3CLogic G. Seynhaeve, [email protected]
Yahoo
08-04-2025
- Business
- Yahoo
3CLogic and Glidefast Expand Partnership to Deliver Integrated Contact Center Solutions for ServiceNow®
Two leading industry partners enter into new distribution agreement to deliver combined CRM and CCaaS solutions to ServiceNow ecosystem. ROCKVILLE, Md., April 8, 2025 /CNW/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced an expanded partnership with Glidefast Consulting, an Elite ServiceNow Partner. As part of the new distribution agreement, Glidefast will now act as an official reseller of 3CLogic's AI and Contact Center-as-a-Service (CCaaS) offerings, providing clients with a fully integrated voice solution designed to enhance ServiceNow's CRM and Industry workflows. The expansion comes as ServiceNow continues to accelerate its focus on front-office transformation, where voice remains a critical channel for customer engagement and service delivery. With this deepened collaboration, 3CLogic and Glidefast are positioned to meet the rising demand for native, scalable voice solutions that unify digital and human interactions across the Now Platform. "As enterprises double down on delivering seamless service experiences, voice is emerging as a vital component in the ServiceNow ecosystem," said Brett Karl, VP of Partner Solutions & Alliances at GlideFast Consulting. "With our deep technical expertise and proven success across ServiceNow implementations, GlideFast is uniquely positioned to help customers unlock the full value of our integrated voice and workflow solutions." 3CLogic's ServiceNow-certified Contact Center solutions extend the capabilities of the Now Platform by embedding intelligent Voice AI, intelligent call routing, real-time transcriptions, AI-powered speech analytics, and analytics directly into ServiceNow's existing workflows and products. This empowers organizations to streamline operations, remove data silos, lowering operating costs and provide a more unified customer experience. As an authorized reseller, Glidefast will offer 3CLogic's solutions globally alongside its full suite of ServiceNow services—helping clients accelerate deployment timelines, reduce implementation complexity, and ensure long-term success with their voice strategy. "We're excited to deepen our partnership with 3CLogic and bring their powerful voice capabilities directly to the ServiceNow community," said Brett. "Together, we're delivering a seamless, next-generation contact center experience that amplifies the power of the Now Platform and transforms how organizations connect with customers." Both 3CLogic and Glidefast will be sponsors at the ServiceNow's upcoming annual conference, Knowledge 25 where they will be showcasing their latest CX capabilities and services. To learn more about 3CLogic's ServiceNow voice solutions and the expanded partnership, visit or contact info@ About 3CLogic3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit About GlideFast ConsultingGlideFast Consulting is an Elite ServiceNow Partner and leading provider of ServiceNow solutions for enterprise and public sector clients. Renowned for its deep platform expertise and commitment to customer success, GlideFast helps organizations maximize the value of ServiceNow through strategic advisory, implementation, managed services, and custom application development. With a proven track record across IT, employee, and customer workflows, GlideFast delivers scalable solutions that drive digital transformation, improve operational efficiency, and accelerate time to value. Recognized as the 2023 and 2024 Customer & Industry Workflows Partner of the Year, GlideFast is also part of ServiceNow's exclusive Delivery Success Program—a distinction awarded to partners with a proven history of delivering exceptional outcomes. With a validated Customer Service Management (CSM) practice, GlideFast brings deep expertise across CRM and retail use cases, helping organizations elevate the customer experience through innovative solutions built on the ServiceNow platform. As a trusted partner in the ServiceNow ecosystem, GlideFast continues to lead through best-in-class services, integrated partner solutions, and a relentless focus on customer outcomes. For more information, please visit View original content to download multimedia: SOURCE 3CLogic View original content to download multimedia:
Zawya
19-03-2025
- Business
- Zawya
Mobiz IT and Reboot01 empower Bahraini professionals with ServiceNow training program
Manama, Bahrain – Mobiz IT and Reboot Coding Institute (Reboot01) are proud to launch a partnership aimed at empowering Bahraini professionals and strengthening Bahrain's position as a key hub for tech talent in the GCC. This collaboration will provide Bahraini youth with specialized ServiceNow certifications, offering a direct pathway to high-demand tech roles in the country's digital economy. In line with the region's growing focus on digital transformation, Mobiz IT, in partnership with Reboot01, will offer recent graduates the opportunity to enhance their careers with ServiceNow, a leading platform for enterprise service management. Mobiz IT will provide expert training in ServiceNow, guiding Reboot01 graduates through the certification process and offering internships followed by full-time employment opportunities. Hope Talents, the recruitment arm of the Hope Fund, will assist in screening candidates, ensuring participants meet the qualifications for success in this highly competitive program. Mr. Hamad Riaz, CEO of Mobiz IT, commented, 'At Mobiz IT, we're committed to shaping Bahrain's digital future. Our goal is to nurture a new generation of professionals who will drive the region's technological growth. This initiative is about creating long-lasting careers, empowering Bahraini youth to lead in the digital economy.' Yanal Jallad, Managing Director of Reboot Coding Institute, added, "At Reboot01, our graduates master full-stack development, gaining expertise in different areas, including cloud technologies, making them highly competitive in today's dynamic job market. Through this collaboration with Mobiz IT, we are providing enterprise ready and industry-recognized certifications with direct career pathways, reinforcing Bahrain's position as a hub for cutting-edge technology talent in the region and beyond." The program is designed to enhance the employability of Bahraini youth by equipping them with in-demand technical skills in ServiceNow. Graduates will gain certification and be prepared to contribute to Bahrain's ongoing digital transformation, helping fill the growing demand for Arabic-speaking tech professionals in the region. As they progress, participants will transition into the workforce as ServiceNow-certified experts, playing a crucial role in advancing Bahrain's ambitions to be a leading tech hub in the GCC. The program is currently in its first phase of candidate selection and training. About Mobiz IT Mobiz IT, officially known as Mobiz Management Consultancy, is a global leader in digital transformation with over 15 years of experience. The company specializes in cloud services, cybersecurity, AI, and enterprise service management with ServiceNow, helping businesses streamline operations and achieve technological excellence. Learn More about Mobiz IT About Reboot Coding Institute Reboot01 is Bahrain's premier coding institute offering a two-year program that is project-based learning methodology to develop full-stack developers. Supported by Tamkeen, Reboot01 specializes in AI, cloud technologies, and more, preparing graduates for competitive roles in the global tech industry. Learn More about Reboot01 About Hope Talents Hope Talents is the recruitment arm of Hope Fund, connecting Bahraini professionals with career opportunities through a rigorous selection process, ensuring candidates are prepared for Bahrain's rapidly evolving job market. Learn More about Hope Talents About Hope Fund Hope Fund, established in 2020, empowers youth through innovation, entrepreneurship, and skill-building programs. The fund supports projects that contribute to Bahrain's economic growth and strengthen its global competitiveness. Learn More about Hope Fund For more information, please contact: Yasmina Abuhendi Email: yabuhendi@
