Latest news with #Sispaa
The Star
11-05-2025
- The Star
Public as ‘eyes and ears' of MBJB to enhance integrity
Mohd Haffiz (centre) and his officers having a discussion with IIM representatives. THE public is being encouraged to play a more active role in alerting the authorities about faulty public amenities via a new initiative, says Johor Baru mayor Datuk Mohd Haffiz Ahmad. He said the Community Integrity Building programme was a collaboration between Johor Baru City Council (MBJB) and Malaysian Institute of Integrity (IIM). 'This initiative allows the community to work closely with MBJB by channelling feedback and complaints related to development and other matters through existing complaint channels. 'Our aim is to raise awareness and sensitivity among the public towards integrity-related issues in their surroundings. 'We also want to empower the community to act as agents of change in strengthening the local integrity ecosystem,' he said during a briefing session on the programme recently. Mohd Haffiz said the programme would kick off in Bandar Baru Uda, Dato' Onn and Desa Cemerlang. 'We will have 10 community members from each of the three zones monitoring the public infrastructure and amenities in their respective areas. 'They will then report any issues they come across to the relevant departments through the available complaint channels. 'For a start, we will focus on faulty road and park lights, which are among the most commonly reported issues,' he said. He said the complaints would be submitted through existing platforms such as the Public Report Management System (Sispaa). 'Through this programme, we hope to establish a platform for dialogue between MBJB and the public. 'We also hope to have the public serve as the eyes and ears of the authorities to curb unethical practices,' he said, adding that this was also a way for the public to have their voices heard.
The Star
01-05-2025
- Politics
- The Star
New platform to reach Kulai council
Mohd Hafiz (sixth from left) at the launch of MPKu's WhatsApp hotline number at Menara MPKu. Kulai Municipal Council (MPKu) has launched a WhatsApp hotline number to make it easier for people to lodge complaints. MPKu president Mohd Hafiz Aliman said he expects the public to make full use of the new hotline number, which is 019-758 2828. 'Prior to this, there were already several ways to lodge complaints with MPKu. 'These include the Public Complaints Management System (Sispaa), which is under the Public Complaints Bureau. 'Besides that, the public can also call the council's regular number, write a letter or go directly to our service counters to lodge a complaint,' he said when met after launching the hotline following the full board meeting at Menara MPKu. He added that MPKu had decided to use the WhatsApp platform to make it easier for residents and business operators to lodge complaints with the council. 'If they have issues that need the council's attention, they can send a message, including photos, through WhatsApp. 'The complaint will be directed to any of the 16 departments under MPKu for immediate action. 'We expect good response. This is good as it will help us improve our service,' he said. Separately, Mohd Hafiz said that the council would also review its by-laws to curb immigrants from carrying out businesses within its jurisdiction. Current by-laws do not allow foreigners from opening any business, he said. 'However, through enforcement action, we found that some of these foreigners married locals. 'This made it easier for them to apply for a licence and open a shop,' he said, adding that there should be no loopholes that certain quarters could abuse. 'As MPKu is part of Greater Johor Baru, which includes other local authorities such as Pasir Gudang City Council (MBPG), Iskandar Puteri City Council (MBIP) and Johor Baru City Council (MBJB), we need to see how the other councils have addressed this matter. 'Some of them have improved their respective by-laws. 'If it has worked in their areas, we will review it and implement it here as well,' said Mohd Hafiz.
