Latest news with #Sispaa
The Star
17 hours ago
- The Star
Stronger measures being taken to deal with digital misconduct among students, Fadhlina tells Parliament
KUALA LUMPUR: Stronger measures are being taken to deal with the issue of digital misconduct among school students, particularly incidents involving the circulation of explicit images following a case in Johor, says Fadhlina Sidek To address this, the Education Minister said her ministry is currently amending the Education (Student Discipline) Regulations to ensure school disciplinary rules remain effective and relevant. "The amendments aim to strengthen enforcement and provide clearer guidance for managing student misconduct," said Fadhlina in reply to a question from Muhammad Islahuddin Abas (PN-Mersing). Muhammad Islahuddin had asked the Education Ministry to provide detailed guidelines for handling digital misconduct among students following the incident involving the circulation of explicit images at a school in Johor A 16-year-old boy was arrested for allegedly using artificial intelligence (AI) to create pornographic images of his schoolmates and school alumni. Johor police chief Comm Datuk M. Kumar said the cops had received eight reports against the teenager, who was arrested at 5pm on April 8 in Kulai. Johor police also seized a phone believed to have been used to edit and upload lewd photos of his victims on social media, which were then sold at RM2 each. In 2025, schools were issued a reminder to comply with all active circulars and guidelines, with emphasis on discipline-related issues, added Fadhlina. Among them is on the guidelines on Values and Ethics for Social Media Use, focusing on issues such as misuse of apps, immoral content sharing, unauthorised recordings, cyberbullying, and privacy violations. To encourage reporting of bullying, especially cyberbullying, the Education Ministry has established four main complaint channels, including public complaints management system (Sispaa), email, telephone hotline and via Whatsapp. "Schools are also required to record cyberbullying cases in the ministry's character tracking system," she said. The ministry, added Fadhline, also collaborates with the police through the placement of school liaison officers (PPS) to carry out awareness and prevention programmes on digital misconduct, including cyberbullying and online scams. "The Ministry remains committed to ensuring students' online safety is on par with their physical safety in school, in line with the Safe School Programme and values-based character education," she added.
The Star
14-07-2025
- General
- The Star
MBJB leads public complaints pilot project
A Johor Baru City Council worker removing a fallen tree in response to a public complaint. JOHOR Baru City Council (MBJB) has been selected as the first local authority in the state for the MyAduan Johor pilot project, says mayor Datuk Mohd Haffiz Ahmad. He said the system, mooted by Johor Mentri Besar Datuk Onn Hafiz Ghazi, was being developed to provide a more systematic and accountable approach to managing public complaints. 'A series of meetings and workshops had been held since last December to develop and refine the system. Mohd Haffiz says the new system will provide a more systematic and accountable approach to managing public complaints. 'To support the new system, MBJB has appointed 131 investigating officers and supervisors from our own workforce. 'These officers are responsible for coordinating investigations, ensuring timely follow-ups and updating complaint status in the system,' Mohd Haffiz said during MBJB's monthly full board meeting at Menara MBJB in Johor Baru. He said the system currently focused on five key categories: roads and street furniture (including lights and traffic systems), drainage, trees and landscaping, public cleanliness, and animal disturbances. He added that other complaints would continue to be managed under the existing public complaints management system (Sispaa). 'I hope that with the introduction of the system, the handling of public complaints will be effective and efficient, ultimately strengthening service delivery to the community,' said Mohd Haffiz. He also said that implementation across all local councils in Johor would be carried out in stages. He disclosed that MBJB had received over 10,000 complaints across 29 sub-categories this year. 'The highest number of complaints were related to trees (2,242 cases), followed by road conditions (2,204), lighting issues (1,597), parking (1,278), pests (980) and animal disturbances (941). 'As of June 26, 9,996 complaints have been resolved, with 64.58% of the cases addressed within 15 days,' the mayor said.
The Star
08-07-2025
- Business
- The Star
Johor integrated complaints system at 85% completion
Mohd Jafni says Johor is close to completing its new integrated system aimed at improving the management of public complaints statewide. JOHOR is close to completing its new integrated system aimed at improving the management of public complaints statewide. Johor housing and local government committee chairman Datuk Mohd Jafni Md Shukor (pic) said the technical development of the system, known as the Johor Integrated Complaints Centre (JICC), had reached 85% completion as of early July. 'The system is not just an app, but an integrated platform that allows public complaints to be submitted, tracked and resolved directly in real time. 'It integrates the Federal Government's Public Complaints Management System (Sispaa), Johor Baru City Council's (MBJB) GeoJB portal and platforms used by technical agencies and concessionaires,' he told StarMetro. 'This allows each complaint to be sent directly to the agency involved without overlap or delay,' he said. He added that the state government was working to ensure all feedback channels including social media, e-mail, chatbot and internal local council systems were integrated into a single platform. 'The first phase of the system will be implemented in MBJB before being expanded to local councils within the Johor-Singapore Special Economic Zone (JS-SEZ). 'This includes Iskandar Puteri City Council, Pasir Gudang City Council, Kulai Municipal Council, Pengerang Municipal Council and Pontian Municipal Council. 'This system reflects the state government's commitment to building an agile, people-friendly and solutions-driven administration, not one that simply stores complaints,' he said. During the tabling of Johor Budget 2025 in November last year, Mentri Besar Datuk Onn Hafiz Ghazi said the state had allocated RM1.5mil to develop JICC in phases. 'The state government is committed to closely monitoring the implementation of this initiative, with direct supervision from the Johor Mentri Besar's office. 'It is an important step to prove that the voice of the people is truly heard and acted upon. 'Hopefully, this initiative can provide relief to the people of Johor and become a catalyst for solving problems more efficiently,' said Onn Hafiz.
The Star
26-06-2025
- The Star
Errant MBPJ staff to be dealt with
PETALING Jaya City Council (MBPJ) officers have been warned to expedite handling ratepayers' complaints or be given show-cause letters. Petaling Jaya mayor Mohamad Zahri Samingon said this was to tackle delays as well as boost accountability within MBPJ amid growing public discontent, especially with the increase in assessment rates this year. He said officers must address complaints lodged through the Public Complaints Management System (Sispaa) in a speedy manner. 'For example, if the complaint was lodged in March and if in June there is no response, I will issue the letter. 'The staff will have seven days to show reasons as to why they didn't take any action or reply to the complaint. 'The staff must provide answers and if I cannot accept their reasoning, I will take disciplinary action,' Mohamad Zahri said at the city council's full board meeting at MBPJ headquarters. He said this in response to Zone 19 councillor Nalina Nair's meeting postponement speech highlighting the lack of response by MBPJ to a complaint about a collapsed drain in SS20. Mohamad Zahri: Staff have seven days to answer show-cause letter. Mohamad Zahri said staff must acknowledge and reply to the complaint and not keep silent. 'People become angry because there is no reply to their complaints. 'We also need to give a reasonable time estimate as to when the problem will be resolved,' he added. At the meeting, Nalina said the collapsed drain in Jalan SS20/6 resulted in a deep hole on the walkway, which was dangerous. The first complaint, she said, was made by residents in February this year, but there was no response, and in April, when councillor Yip Sean Yi followed up, again no clear answer was provided. 'On June 12, I raised this matter in the Infrastructure, Traffic and Public Facilities committee meeting, but was told that the department had not been to the location to assess the problem or propose a solution. 'On June 17, this matter was brought up again but the answer received was still lacklustre. 'Finally, after a few councillors and I went to the location, took photos and forwarded the complaints in the Councillor Complaints Whatsapp group, action was taken the next day.' Nalina stressed that the increase in assessment rates meant that people expected faster, more transparent and more effective work from MBPJ. 'Their complaints must be answered promptly and repair works carried out properly with continuous monitoring,' she said. She cited another example of a complaint regarding a broken bench at a park in Section 1. 'The usual answer given in meetings is that there is no allocation, whereas small works to remove dangerous objects from public areas do not require large expenditure. The collapsed drain in Jalan SS20/6 resulted in a deep hole on the walkway. — Courtesy photos 'We need to rethink the process of budget management, contractor appointment, and work implementation so that the effectiveness of the work can be improved and allocation used wisely,' she added. On the issue of dengue cases in Petaling Jaya, Mohamad Zahri said a total of 1,194 cases had been reported as of June 7, which was an 18% increase compared to the previous week. 'Currently, 19 outbreak localities have been identified, including two hotspots, reflecting the urgent need to improve comprehensive dengue prevention and control. 'Among the main contributing factors to the increase in dengue cases are low environmental cleanliness, illegal gardens, empty houses and abandoned reserve lands. 'This situation is further exacerbated by the careless attitude of a few communities who are less aware of the dangers of dengue,' he said in his speech at the meeting. Mohamad Zahri said Petaling district was among areas with the highest cases in Selangor, while Damansara Damai was the main contributor to cases under MBPJ's jurisdiction. 'In this area, there are 15 high-rise housing clusters comprising 14,477 residential units, with high population density becoming a risk factor for dengue transmission,' he said.
The Star
11-05-2025
- The Star
Public as ‘eyes and ears' of MBJB to enhance integrity
Mohd Haffiz (centre) and his officers having a discussion with IIM representatives. THE public is being encouraged to play a more active role in alerting the authorities about faulty public amenities via a new initiative, says Johor Baru mayor Datuk Mohd Haffiz Ahmad. He said the Community Integrity Building programme was a collaboration between Johor Baru City Council (MBJB) and Malaysian Institute of Integrity (IIM). 'This initiative allows the community to work closely with MBJB by channelling feedback and complaints related to development and other matters through existing complaint channels. 'Our aim is to raise awareness and sensitivity among the public towards integrity-related issues in their surroundings. 'We also want to empower the community to act as agents of change in strengthening the local integrity ecosystem,' he said during a briefing session on the programme recently. Mohd Haffiz said the programme would kick off in Bandar Baru Uda, Dato' Onn and Desa Cemerlang. 'We will have 10 community members from each of the three zones monitoring the public infrastructure and amenities in their respective areas. 'They will then report any issues they come across to the relevant departments through the available complaint channels. 'For a start, we will focus on faulty road and park lights, which are among the most commonly reported issues,' he said. He said the complaints would be submitted through existing platforms such as the Public Report Management System (Sispaa). 'Through this programme, we hope to establish a platform for dialogue between MBJB and the public. 'We also hope to have the public serve as the eyes and ears of the authorities to curb unethical practices,' he said, adding that this was also a way for the public to have their voices heard.
