Latest news with #SmartCommunications
Yahoo
21-05-2025
- Business
- Yahoo
Smart Communications Named a Leader for Fifth Consecutive Year in the Aragon Research Globe™ for Workflow and Content Automation, 2025
The Conversation Cloud™ platform recognized for empowering organizations to streamline operations, elevate customer experiences, and prepare for an AI-driven future NEW YORK, May 21, 2025--(BUSINESS WIRE)--Smart Communications™, a leading technology company that helps enterprises scale more meaningful customer conversations, has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2025. This is the fifth consecutive year that Smart Communications has received this recognition, reflecting its continued innovation and strategic impact on digital transformation initiatives in regulated industries. The report evaluates 13 key vendors shaping the rapidly evolving WCA market and highlights the breadth and strength of Smart Communications' Conversation Cloud platform, including: SmartIQ™, which intelligently issues requests for information and creates end-to-end digital data collection processes that ensure accurate, relevant information comes in and accurate, fast decisions go out. SmartCOMM™, which facilitates compliant customer conversations across any channel, including onboarding, workflow, collaboration, and content automation. Expanded capabilities through the acquisition of Joisto, adding cloud-native archival and high-speed retrieval capabilities to enhance compliance, efficiency, and long-term visibility. Deep, established partnerships and pre-built integrations that enable faster deployments, seamless connectivity, and accelerated digital transformation. "The Workflow and Content Automation market is poised for significant evolution in the coming year, potentially surpassing the pace of change we've seen over the past decade," said Jim Lundy, Founder and CEO of Aragon Research. "Now is the time for organizations to retire outdated systems that stand in the way of leveraging new advancements in AI. At Aragon, we're helping businesses identify technology gaps and define solution requirements to streamline data collection, content creation, and automation – delivering smarter, faster, and more personalized customer experiences." The Workflow and Content Automation landscape is increasingly shifting to an AI-based approach, enabling quicker document processes to keep up with increasing demands for personalized content and experiences. As enterprises seek to adapt and balance these advances with traditional rules-based approaches to WCA, the fusion of workflow automation and generative AI is transforming how they manage content across the entire document lifecycle. "At Smart Communications, we're committed to future-proofing how enterprises communicate with their customers," said Simon Tindal, Chief Technology Officer, Smart Communications. "Being named a Leader by Aragon for the fifth year in a row reflects our commitment to delivering real-world impact through AI innovation, automation, and secure, scalable solutions. With the recent addition of advanced archival and retrieval capabilities, we've extended our ability to support the full lifecycle of customer conversations – from data collection to long-term compliance – at the speed and scale today's enterprises demand." To read the full analysis, download a complimentary copy of the report here. About Aragon Research Aragon Research is an independent research and advisory firm that provides business and tech executives with the actionable insights they need to navigate technology's evolving impact on business. Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises with the insight they need to make better technology and strategy decisions. For more information, visit Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind. About Smart Communications Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™, for enterprise-scale customer communications, SmartIQ™ for digital forms transformation and SmartDX™ for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit View source version on Contacts Red Lorry Yellow Lorrysmartcommunications@
Business Wire
21-05-2025
- Business
- Business Wire
Smart Communications Named a Leader for Fifth Consecutive Year in the Aragon Research Globe™ for Workflow and Content Automation, 2025
NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company that helps enterprises scale more meaningful customer conversations, has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2025. This is the fifth consecutive year that Smart Communications has received this recognition, reflecting its continued innovation and strategic impact on digital transformation initiatives in regulated industries. "Being named a Leader by Aragon for the fifth year in a row reflects our commitment to delivering real-world impact through AI innovation, automation, and secure, scalable solutions." - Simon Tindal, Chief Technology Officer, Smart Communications Share The report evaluates 13 key vendors shaping the rapidly evolving WCA market and highlights the breadth and strength of Smart Communications' Conversation Cloud platform, including: SmartIQ™, which intelligently issues requests for information and creates end-to-end digital data collection processes that ensure accurate, relevant information comes in and accurate, fast decisions go out. SmartCOMM™, which facilitates compliant customer conversations across any channel, including onboarding, workflow, collaboration, and content automation. Expanded capabilities through the acquisition of Joisto, adding cloud-native archival and high-speed retrieval capabilities to enhance compliance, efficiency, and long-term visibility. Deep, established partnerships and pre-built integrations that enable faster deployments, seamless connectivity, and accelerated digital transformation. ' The Workflow and Content Automation market is poised for significant evolution in the coming year, potentially surpassing the pace of change we've seen over the past decade,' said Jim Lundy, Founder and CEO of Aragon Research. 'Now is the time for organizations to retire outdated systems that stand in the way of leveraging new advancements in AI. At Aragon, we're helping businesses identify technology gaps and define solution requirements to streamline data collection, content creation, and automation – delivering smarter, faster, and more personalized customer experiences.' The Workflow and Content Automation landscape is increasingly shifting to an AI-based approach, enabling quicker document processes to keep up with increasing demands for personalized content and experiences. As enterprises seek to adapt and balance these advances with traditional rules-based approaches to WCA, the fusion of workflow automation and generative AI is transforming how they manage content across the entire document lifecycle. 'At Smart Communications, we're committed to future-proofing how enterprises communicate with their customers,' said Simon Tindal, Chief Technology Officer, Smart Communications. "Being named a Leader by Aragon for the fifth year in a row reflects our commitment to delivering real-world impact through AI innovation, automation, and secure, scalable solutions. With the recent addition of advanced archival and retrieval capabilities, we've extended our ability to support the full lifecycle of customer conversations – from data collection to long-term compliance – at the speed and scale today's enterprises demand.' To read the full analysis, download a complimentary copy of the report here. About Aragon Research Aragon Research is an independent research and advisory firm that provides business and tech executives with the actionable insights they need to navigate technology's evolving impact on business. Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises with the insight they need to make better technology and strategy decisions. For more information, visit Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them 'AS IS,' without warranty of any kind. About Smart Communications Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™, for enterprise-scale customer communications, SmartIQ™ for digital forms transformation and SmartDX™ for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit
Yahoo
21-05-2025
- Business
- Yahoo
Smart Communications Named a Leader for Fifth Consecutive Year in the Aragon Research Globe™ for Workflow and Content Automation, 2025
The Conversation Cloud™ platform recognized for empowering organizations to streamline operations, elevate customer experiences, and prepare for an AI-driven future NEW YORK, May 21, 2025--(BUSINESS WIRE)--Smart Communications™, a leading technology company that helps enterprises scale more meaningful customer conversations, has been named a Leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA), 2025. This is the fifth consecutive year that Smart Communications has received this recognition, reflecting its continued innovation and strategic impact on digital transformation initiatives in regulated industries. The report evaluates 13 key vendors shaping the rapidly evolving WCA market and highlights the breadth and strength of Smart Communications' Conversation Cloud platform, including: SmartIQ™, which intelligently issues requests for information and creates end-to-end digital data collection processes that ensure accurate, relevant information comes in and accurate, fast decisions go out. SmartCOMM™, which facilitates compliant customer conversations across any channel, including onboarding, workflow, collaboration, and content automation. Expanded capabilities through the acquisition of Joisto, adding cloud-native archival and high-speed retrieval capabilities to enhance compliance, efficiency, and long-term visibility. Deep, established partnerships and pre-built integrations that enable faster deployments, seamless connectivity, and accelerated digital transformation. "The Workflow and Content Automation market is poised for significant evolution in the coming year, potentially surpassing the pace of change we've seen over the past decade," said Jim Lundy, Founder and CEO of Aragon Research. "Now is the time for organizations to retire outdated systems that stand in the way of leveraging new advancements in AI. At Aragon, we're helping businesses identify technology gaps and define solution requirements to streamline data collection, content creation, and automation – delivering smarter, faster, and more personalized customer experiences." The Workflow and Content Automation landscape is increasingly shifting to an AI-based approach, enabling quicker document processes to keep up with increasing demands for personalized content and experiences. As enterprises seek to adapt and balance these advances with traditional rules-based approaches to WCA, the fusion of workflow automation and generative AI is transforming how they manage content across the entire document lifecycle. "At Smart Communications, we're committed to future-proofing how enterprises communicate with their customers," said Simon Tindal, Chief Technology Officer, Smart Communications. "Being named a Leader by Aragon for the fifth year in a row reflects our commitment to delivering real-world impact through AI innovation, automation, and secure, scalable solutions. With the recent addition of advanced archival and retrieval capabilities, we've extended our ability to support the full lifecycle of customer conversations – from data collection to long-term compliance – at the speed and scale today's enterprises demand." To read the full analysis, download a complimentary copy of the report here. About Aragon Research Aragon Research is an independent research and advisory firm that provides business and tech executives with the actionable insights they need to navigate technology's evolving impact on business. Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises with the insight they need to make better technology and strategy decisions. For more information, visit Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind. About Smart Communications Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™, for enterprise-scale customer communications, SmartIQ™ for digital forms transformation and SmartDX™ for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit View source version on Contacts Red Lorry Yellow Lorrysmartcommunications@
Techday NZ
09-05-2025
- Business
- Techday NZ
Asia-Pacific organisations honoured for digital transformation
Smart Communications has announced the recipients of its 2025 SCALE Awards, recognising organisations across Asia-Pacific for achievements in digital transformation and customer engagement. The awards were presented as part of the company's annual Innovate conference, which gathered customers, partners, and industry speakers for discussions around digital-first customer experience trends and the latest developments in its SmartCOMM and SmartIQ platforms. Among this year's honourees, ING was recognised in the Future Focused category, Westpac received the Best Customer Experience award, Bupa was acknowledged for Smarter Together, and Synergy Group won the Go-To-Market Partner category. The awards highlight organisations that have distinguished themselves through strategic innovation, collaborative leadership, and a forward-looking approach to Customer Communications Management. According to Smart Communications, these companies have realised measurable impacts in customer engagement and digital transformation initiatives across the region. Nick Smith, SVP Sales APAC and EMEA at Smart Communications, commented on the achievements of the awardees, stating: "Every day we work with industry leaders who have innovation at the heart of all they do, so this is an opportunity to spotlight these industry leaders for their innovation. Their success stories are a testament to what's possible when technology and business vision align, and we are glad to have been a part of their journey to excellent customer communication." The Innovate 2025 event featured a keynote presentation by Simon Tindal, Chief Technology Officer at Smart Communications, focused on demonstrating the capabilities within SmartCOMM and SmartIQ, including how enterprises can use these technologies to increase automation, boost completion rates, and provide consistent customer outcomes across a variety of communication channels. As part of the conference agenda, panel discussions included representatives from Suncorp, Bupa, and AMP, who shared insights on the challenges facing their industries, strategies that have produced tangible results, and major lessons learned throughout their digital transformation journeys. The event concluded with a session led by Mark Donohue, Chief Executive Officer of iSky Research, who explored how industry leaders are setting benchmarks, what current customer expectations look like, and how companies can leverage actionable insights to improve customer experience. Smart Communications continues to expand its capabilities within its Conversation Cloud offering, supporting integration and collaboration with other platform vendors globally. This approach is aimed at facilitating seamless ongoing conversations for enterprise clients in sectors such as financial services, insurance, and healthcare. The company noted that these highly regulated industries face strict requirements for compliance in customer communications. Smart Communications' solutions combine a range of communication tools into a single platform, enabling faster response times through automation, providing analytics for improved decision-making, enhancing personalisation, consistency, and helping organisations meet regulatory obligations.
Techday NZ
28-04-2025
- Business
- Techday NZ
Smart Communications expands cloud archive platform with Joisto
Smart Communications has acquired Joisto, a cloud data archive company, expanding its cloud-based platform for enterprise customer communications. The acquisition will allow Smart Communications' customers to store, manage, and retrieve digital records and documents securely, supporting compliance with regulatory data retention requirements in highly regulated sectors. Leigh Segall, Chief Executive Officer of Smart Communications, said, "We're delighted to incorporate Joisto's deep expertise in cloud archival into Smart Communications. Our leading Conversation Cloud Platform already enables our customers to manage sophisticated customer conversations at tremendous scale. With the addition of Joisto, we will extend these capabilities to meet an increasing need for regulatory-compliant and readily accessible storage of these conversations in the cloud. Together we will support customers worldwide as they continue their journey to modernise and transform customer conversations." Joisto's solution integrates with a variety of corporate systems through comprehensive APIs, allowing organisations to store documents regardless of source. It features extensive data-ingestion capabilities and a scalable cloud architecture, supporting large document volumes and remote access. The system is designed to comply with industry regulations, including GDPR, focusing on document integrity, authorisation, and user validation. Tommi Hänninen, Chief Executive Officer of Joisto, said, "Joisto is thrilled to join forces with Smart Communications. We deeply understand the importance of archival in regulated industries and we are especially proud to partner with an organisation that is equally passionate about providing industry-leading capabilities through a modern, cloud-based architecture. The combination of Smart Communications and Joisto represents an exciting step forward for both companies and our customers." The acquisition follows a period of rapid growth for Smart Communications, which has consolidated its presence in the cloud Customer Communications Management (CCM) and Interaction Experience Management (IXM) sectors. The company has attracted industry recognition for its work with healthcare, financial services, insurance, and government clients. Industry analyst groups such as IDC, Aspire, Aragon, Datos, and Celent have rated Smart Communications as a strategic leader, citing its vision, cloud strategy, and product development. Smart Communications has indicated that it will continue to extend its Conversation Cloud platform through ongoing integrations and partnerships with other vendors, as well as facilitating seamless conversations and archival solutions for enterprise customers. Follow us on: Share on:
