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Forbes
11-07-2025
- Business
- Forbes
Are Your Systems And Apps Working Together To Deliver The Most Value?
Cynthia Tee serves as the Chief Technology Officer at Smartsheet, where she spearheads the development of the company's innovative products. Technology's rapid advancement presents challenges, especially for large organizations with diverse systems. Disconnected systems, data silos and inflexible workflows hinder innovation. For businesses to maximize their technology investments, interoperability—the ability for disparate and independent systems, applications and tools to connect and exchange data—is a critical business requirement. Interoperability goes beyond integration. It enables a user-centered ecosystem that aligns with how teams work, overcoming the challenge of fragmentation. The Limits Of Data Integration What's the first step toward streamlined operations? Many would say the answer is data integration. Yet, you haven't solved the entire puzzle by merely connecting systems. In fact, stopping here often causes new tasks to bubble to the surface. Imagine trying to extract and harmonize data from disparate systems. Employees often lose valuable time manually transferring data between systems and resolving inconsistencies, while delays slow down productivity across the board. Data silos further exacerbate the problem by limiting visibility, leaving decision-makers without the insights needed to drive operations effectively. Additionally, disconnected systems prevent businesses from fully leveraging their technology investments. The ROI Of Interoperability Interoperability is no longer a luxury; it's a necessity. Picture a team trying to build something amazing, but their tools don't work well together. Instead of throwing out key systems of record and starting over, businesses can choose to invest in a collaborative work management platform that helps them get more value out of the tools they already use. By seamlessly integrating tools and aligning technology, teams can better serve customers. This causes fewer problems and delays, and it can accelerate decision-making across teams. Interoperability frees employees from repetitive tasks and enables them to dedicate their time to creativity, strategic thinking and high-value problem-solving. Here are a few examples of how this comes to life for teams across an organization: • Connect CRM data to a work management platform for faster time to delivery. Sales teams may efficiently use CRM systems like Salesforce or SAP, but other stakeholders need a broader view of the data. Interoperability allows seamless data exchange, letting each team work in its preferred environment while maintaining a unified information flow. Connecting CRM with a work management platform can help align leadership, sales and operations, ensuring smoother handoffs and successful delivery post-sale. • Bring multiple systems together to drive data insights. Organizations that focus on integrating their systems may see faster, more efficient reporting, centralized information management and a comprehensive view of progress toward goals. A significant benefit of interoperability is not just one-way or two-way data transfers between systems, but rather connecting multiple systems to one single platform that enables a comprehensive view of all the data that's accessible to people who may or may not have access to the connected systems. This can enable business leaders to see what's going on across teams and systems in one place, helping them resolve issues and make decisions faster. • Align stakeholders around a complete picture of request and ticket management. Connecting ticketing systems like Jira or an in-house system to a work management platform can help get information about the work that's in progress in front of decision-makers. This enables the creation of multiple views for different audiences, so teams can disseminate that information faster, identify and clear bottlenecks more quickly and reduce the possibility of error from manually duplicating information. This also lets people work in the systems where they work best: Developers can live in Jira, while executives can see the information they need in a high-level dashboard. Prioritizing Interoperability Within Your Organization When purchasing new software for your tech stack, interoperability is an important consideration. Here are a few questions that are important to ask: • Is this adding value for your organization? Just because an integration exists between two systems doesn't mean that it necessarily has the functionality people need (e.g., data fields available, one-way versus two-way data transfer, etc.). • Is your data secure? This is especially important when it comes to data being used or stored in multiple systems. Consider using least privilege by default, integrating not just with other systems of record or productivity tools but with security applications and ensuring customers have the ability to audit along the way. • Are people able to access the data they need, when and where they need it? To effectively manage work, look for tools that can pull what's needed from both your systems of record and productivity tools, so workers have the right information at the right time. • Are you taking into account the full costs of integrating (or not integrating)? Consider the full cost of the integration. Does it enable you to eliminate the need for licenses in more expensive systems of record by allowing people to access the data they need elsewhere? • Are the integrations you're looking at self-service? Can end users build the integrations they need, or will building even simple workflows necessitate a lot of work from IT? Flexible, easy-to-build tools can enable business users to drive meaningful outcomes without relying on IT resources or budget. Interoperability's Time To Shine Interoperability is no longer optional; it's the foundation of modern business technology. For organizations at the forefront of innovation, the question isn't whether to invest in tools that can harmonize information across systems; it's how quickly they can harness its potential to unlock new opportunities and achieve their goals. Some key trends to keep an eye out for in the future include AI-driven integrations, standardized APIs to encourage a more connected environment and human-centric design that helps users maximize their technological capabilities. When systems work well together, businesses can boost creativity, increase productivity and make real progress. As systems become more connected and adapt to human needs, businesses may be better equipped to tackle challenges and seize opportunities. Interoperability bridges the gaps between systems, enabling streamlined operations, enhancing collaboration and freeing employees to focus on meaningful, high-value tasks. This can lead to a business environment where innovation thrives, productivity improves and technology realizes its full potential. Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?
Geek Wire
09-07-2025
- Business
- Geek Wire
How Smartsheet is ‘AI-ifying' its product and company following $8.4B private equity takeover
Smartsheet CEO Mark Mader has led the Bellevue, Wash.-based enterprise software giant since 2006. (Smartsheet Photo) Five months after completing its $8.4 billion take-private deal, Smartsheet is moving fast on AI — and CEO Mark Mader says the timing couldn't be better. 'One of the things that we're able to benefit from now is high velocity decision-making with a long-term investment vision,' Mader said in an interview with GeekWire. After seven years on the New York Stock Exchange, Smartsheet turned private again in January in a deal backed by Blackstone and Vista Equity Partners. Without the quarterly pressure of public markets, the company is channeling its newfound freedom into what Mader calls 'AI-ifying' the business — applying AI and automation to existing features. Mader sees AI's biggest short-term impact in enhancing what users already do — from building dashboards to querying data — rather than reinventing the wheel. Smartsheet is focusing less on AI experts and more on the 'median business professional' who isn't sure how to take advantage of generative AI in their work, Mader said. More than a third of elements created with Smartsheet's 'Dashboards' tool are now generated by AI, and customer inquiries around complex formula creation — once the company's top support request — dropped nearly 50% after it introduced a natural language assistant for formulas. Smartsheet's long-term AI roadmap includes building more agentic capabilities — allowing AI to not just assist, but take action across workflows. But Mader emphasized the need to walk before running. 'If you give someone confidence in those building blocks, I think you're in such a power position to then graduate them,' he said. Mader, who has led the Bellevue, Wash.-based project management software giant since 2006, is bullish on Smartsheet's position in the crowded AI landscape, pointing to its base of more than 100,000 global customers and the vast amount of structured business data inside its platform. The company has 16.7 million active users and generates more than $1 billion in annual revenue. Smartsheet uses AI to help customers generate formulas from natural language commands. (Smartsheet Image) Internally, Smartsheet has adopted a two-pronged approach to AI: top-line and bottom-line. Top-line AI refers to customer-facing capabilities; bottom-line AI focuses on internal productivity, like coding, QA, and customer support. The company, which employs more than 3,000 people worldwide, says more than 90% of its workforce is using AI tools. For some employees, AI isn't optional. 'If you're on certain teams, you are actually measured on your usage of these things,' Mader said. Mader said there has been some pushback on the AI philosophy. 'That's fine,' he said of the response. 'But that's how Smartsheet will run in the future. That's how modern enterprises are running. And I would say there's not a lot of tolerance for opting out on that.' Looking ahead, he expects the volume of work and insight derived from platforms like Smartsheet to grow significantly — putting even more pressure on individuals to manage that 'flow.' 'With increased flow rate, the human is actually more consequential than less consequential,' Mader said. Mader said it's challenging to keep up with all the innovation happening. But he's excited about what's ahead and echoed his message to graduates at the University of Washington's Information School: embrace the stress. 'You have this constant stream of opportunity facing you — sometimes you almost don't have time to think,' he said. 'But the benefit that comes out on a net basis is dramatically positive.'
Time Business News
07-07-2025
- Business
- Time Business News
Why Use Smartsheet for Project Management
Efficient project management is a key to staying competitive in today's fast-paced business environment. The right project management systems must adapt to the new challenges of companies evolving and taking on more complex tasks. Smartsheet is one such powerful cloud-based platform designed to help businesses organize, collaborate, and manage projects efficiently. Smartsheet offers a comprehensive suite of tools that simplify processes, improve collaboration, and boost results, irrespective of the organization's team size or project scope. This article describes why Smartsheet is an effective project management tool that helps organizations leverage its strengths to increase productivity, and how Smartsheet consultants can help ensure successful transition and implementation. Adaptability and Customization One of the highlighting features of Smartsheet is its adaptability. Unlike other project management tools that offer a one-size-fits-all solution, Smartsheet allows organizations to personalize their dashboards, sheets, and workflows as per their unique requirements. From managing construction projects to marketing campaigns, and software development initiatives, Smartsheet's customization abilities support teams throughout diverse industries. Effective teamwork is made possible by Smartsheet's ability to set up personalised project sheets, automate processes, and establish conditional notifications. With the platform's dynamic views, such as Gantt charts, card views, and grid views, project managers get several options to unite their work in the most visually efficient way possible. Real-Time Collaboration Another crucial advantage Smartsheet delivers is real-time collaboration. Teams are not required to switch between several communication platforms to upgrade tasks, share feedback, and track project progress. As Smartsheet integrates with tools such as Google Drive, Microsoft Teams, and Slack, it offers an ecosystem where stakeholders can work together smoothly, irrespective of location. Additionally, team members are enabled to assign tasks, set goals, and prioritize items based on determination. With everything accessible in one place, all parties involved are kept in the loop and can track deliverables as they occur, ensuring improved decision-making, reduced errors, and better accountability among all team members. Advanced Reporting & Analytics Smartsheet's ability surpasses simple task management by offering robust reporting and analytics capabilities. It allows managers to monitor key performance indicators (KPIs) and make informed decisions, while teams can automate reports to track project progress, team performance, resource usage, and other critical metrics. Businesses can keep an eye on their project's progress and make quick adjustments when things are not going as planned with regard to its capacity to create reports in real time. Smartsheet is a potential tool for both strategic planning and routine project management given its level of transparency. Scalable Across Industries Smartsheet is not only helpful for one type of organization, given its adaptability which makes it right for numerous industries, ranging from healthcare to finance, and construction education. It scales with your business requirements, whether you're a startup or a multinational corporation. With Smartsheet's flexibility, you can manage projects of different complexities, and as your team grows, the platform can accommodate increasing volumes of data and collaboration needs. For example, construction companies use Smartsheet for project scheduling, tracking material orders, and coordinating with subcontractors, while marketing teams rely on it for campaign planning, content calendars, and collaboration. Its ability to handle diverse project types and complexities with slight customization highlights its adaptability. Workflow Automation and Efficiency Smartsheet offers strong automation features that minimize the need for manual tracking and reminders. With adaptable automation rules, teams could initiate actions such as sending emails, upgrading task statuses, and notifying project owners of future deadlines. This considerably reduces the administrative workload while ensuring that nothing goes unnoticed. Processes like approvals are made simpler by automated workflows, enabling decision-makers to approve budgets or tasks without having to communicate overly often. Teams can customize this automation to meet their requirements, ensuring effective operations without overly complicating the process. Smartsheet Integration Services Integrating Smartsheet with other business-critical software systems allows it to reach its full capabilities. With Smartsheet integration services, organizations can connect their project management efforts with tools like Salesforce, Microsoft Project, and Jira, among others. This level of integration is beneficial for businesses using a combination of tools across departments. For example, integrating Smartsheet with your CRM system, like Salesforce, can help sales and project teams work in coordination. It seamlessly imports data from your CRM to generate tasks, assign responsibilities, and establish due dates when leads transform into projects. This reduces the need for manual data entry, ensuring improved overall project efficiency and seamless interaction between departments. Smartsheet Consultants: Expert Guidance for Success While Smartsheet provides an intuitive user interface, numerous organizations choose to partner with Smartsheet consultants, maximizing the platform's competencies. To ensure that teams fully understand how to use the Smartsheet to its maximum potential, Smartsheet consultants help companies choose the right tools, customize workflows, and integrate the platform with existing software systems. Smartsheet consultants also play a crucial role during the Smartsheet implementation services phase. These experts invest time in understanding your workflows and business processes, personalizing Smartsheet to meet your organization's specific requirements. By helping companies create a clear deployment strategy, they ensure a smooth transition from outdated project management technologies to Smartsheet. Additionally, by offering ongoing support, training, and optimization, Smartsheet consulting services ensure your team will keep gaining the benefits long after the initial implementation. Experts at Smartsheet can help you stay on course, whether that means identifying issues, improving process automation, or integrating new features. Veridian Solutions: Smartsheet Partners for Tailored Success Veridian Solutions is a Smartsheet Gold Partner and a reliable advisor for organizations seeking to reveal the complete potential of Smartsheet. With years of expertise and a track record of extensive consulting hours, Veridian is competent enough to offer professional advice and solutions that are tailored to your specific company's needs. Veridian Solutions, as a Smartsheet partner, emphasizes delivering Smartsheet integration services that engage the platform with other enterprise software, improving collaboration and simplifying workflows. Whether you need custom Smartsheet solutions for project management, process automation, or performance analysis, Veridian's team of skilled consultants has the experience to ensure success. Why Choose Veridian Solutions? Choosing the right partner for your Smartsheet implementation and continuous support is key to business success. Veridian Solutions offers a great deal of experience-backed creativity, adaptability, and teamwork. Their tailored software solutions integrate with your company's objectives to make sure you get the most out of your Smartsheet investment. Veridian Solutions, as a Smartsheet Gold Partner, offers customized solutions to streamline workflows, boost productivity, and reinforce teams for efficient operation. At Veridian, the professionals identify your unique business issues and create effective Smartsheet strategies in response. Connect with Veridian Solutions now to get support from a team that is committed to revolutionizing your workflow, not just implementing a product. Final Thoughts Smartsheet is a powerful and versatile application that offers several benefits for project management, from improving teamwork to streamlining processes. With the right assistance from knowledgeable Smartsheet consultants, businesses can reach their full potential and accomplish significant results. TIME BUSINESS NEWS
Yahoo
03-06-2025
- Business
- Yahoo
Smartsheet and PwC UK Announce Strategic Collaboration to Accelerate Business Transformation at Scale
PwC to apply industry expertise to help its clients leverage Smartsheet's platform to manage projects, programmes, and processes at scale BELLEVUE, Wash. & LONDON, June 03, 2025--(BUSINESS WIRE)--Smartsheet, the AI-powered enterprise-grade work management platform, announced a strategic collaboration with PwC UK, a leader in professional services, that will empower PwC's clients to streamline complex business transformation initiatives with Smartsheet technology. The relationship, which was detailed today at the Smartsheet Summit in London, is launching with a strong pipeline of enterprises, including the UK's largest transportation infrastructure organisation, and will initially focus on the UK Public Sector and Financial Services markets. Through this collaboration, PwC will apply its deep industry expertise to help its clients leverage Smartsheet's platform, which manages projects, programmes, and processes at scale, to achieve their business objectives. By combining Smartsheet's secure, scalable platform with PwC's advisory services, clients will gain enhanced agility, foster seamless collaboration, and streamline critical project management processes across diverse industries. "At Smartsheet, we empower enterprises to achieve more by transforming how work gets done," said Eva Schoenleitner, Vice President, Worldwide Partnerships, Smartsheet. "The collaboration with PwC marks a significant milestone in delivering on that promise. By leveraging Smartsheet's powerful capabilities, we enable PwC to help their clients build sophisticated project and portfolio management solutions that drive efficiency and clarity. Our collaboration will accelerate productivity and drive meaningful change for organisations navigating complex transformations." "Organisations today really are under tremendous pressure to respond to fast-moving disruption, demonstrate agility in the way they solve problems and bring intelligence, not pretty pictures, to decision-makers," said Michael Cooch, Partner, Global Portfolio, Programme and Project Management Lead for PwC. "In our latest CEO Survey, nearly half of business leaders said their companies won't be viable in a decade without fundamental transformation. Our work with Smartsheet brings a powerful and flexible set of tools directly into the hands of our clients, giving them the structure, visibility and decision-support that they're desperate for to drive real transformation. It's a great collaboration that can enable businesses to turn strategy into action—confidently and at scale." This strategic collaboration underscores Smartsheet's and PwC's commitment to driving innovation and delivering global, transformative outcomes for enterprises. About Smartsheet Smartsheet is an AI-powered, enterprise-grade modern work management platform trusted by companies across the globe, including more than 85% of the Fortune 500. The category pioneer and market leader, Smartsheet delivers powerful solutions fueling performance and driving the next wave of innovation. Visit to learn more. About PwC At PwC, our purpose is to build trust in society and solve important problems. We're a network of firms in 149 countries with more than 370,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at View source version on Contacts Media Contact Lisa Henthornpr@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
03-06-2025
- Business
- Business Wire
Smartsheet and PwC UK Announce Strategic Collaboration to Accelerate Business Transformation at Scale
BELLEVUE, Wash. & LONDON--(BUSINESS WIRE)-- Smartsheet, the AI-powered enterprise-grade work management platform, announced a strategic collaboration with PwC UK, a leader in professional services, that will empower PwC's clients to streamline complex business transformation initiatives with Smartsheet technology. The relationship, which was detailed today at the Smartsheet Summit in London, is launching with a strong pipeline of enterprises, including the UK's largest transportation infrastructure organisation, and will initially focus on the UK Public Sector and Financial Services markets. 'At Smartsheet, we empower enterprises to achieve more by transforming how work gets done,' said Eva Schoenleitner, Vice President, Worldwide Partnerships, Smartsheet. 'The collaboration with PwC marks a significant milestone in delivering on that promise. Share Through this collaboration, PwC will apply its deep industry expertise to help its clients leverage Smartsheet's platform, which manages projects, programmes, and processes at scale, to achieve their business objectives. By combining Smartsheet's secure, scalable platform with PwC's advisory services, clients will gain enhanced agility, foster seamless collaboration, and streamline critical project management processes across diverse industries. 'At Smartsheet, we empower enterprises to achieve more by transforming how work gets done,' said Eva Schoenleitner, Vice President, Worldwide Partnerships, Smartsheet. 'The collaboration with PwC marks a significant milestone in delivering on that promise. By leveraging Smartsheet's powerful capabilities, we enable PwC to help their clients build sophisticated project and portfolio management solutions that drive efficiency and clarity. Our collaboration will accelerate productivity and drive meaningful change for organisations navigating complex transformations.' 'Organisations today really are under tremendous pressure to respond to fast-moving disruption, demonstrate agility in the way they solve problems and bring intelligence, not pretty pictures, to decision-makers,' said Michael Cooch, Partner, Global Portfolio, Programme and Project Management Lead for PwC. 'In our latest CEO Survey, nearly half of business leaders said their companies won't be viable in a decade without fundamental transformation. Our work with Smartsheet brings a powerful and flexible set of tools directly into the hands of our clients, giving them the structure, visibility and decision-support that they're desperate for to drive real transformation. It's a great collaboration that can enable businesses to turn strategy into action—confidently and at scale.' This strategic collaboration underscores Smartsheet's and PwC's commitment to driving innovation and delivering global, transformative outcomes for enterprises. About Smartsheet Smartsheet is an AI-powered, enterprise-grade modern work management platform trusted by companies across the globe, including more than 85% of the Fortune 500. The category pioneer and market leader, Smartsheet delivers powerful solutions fueling performance and driving the next wave of innovation. Visit to learn more. About PwC At PwC, our purpose is to build trust in society and solve important problems. We're a network of firms in 149 countries with more than 370,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at
