Latest news with #SpendingIntelligence
Yahoo
a day ago
- Business
- Yahoo
UK's Starling Bank rolls out Gen AI powered chatbot
Starling, a UK digital bank, has launched a new generative AI chatbot named 'Spending Intelligence', integrated within its mobile app. The chatbot is designed to answer customer queries about their spending habits. It is powered by Gemini, Google's LLM, and operates within the Google Cloud Platform, where Starling hosts its tech infrastructure. Spending Intelligence is now available to all Starling customers, including personal and business account holders. The chatbot is accessible via a search bar located at the top of the existing 'spending' section of the app, providing users with insights into their spending patterns across more than 50 customisable categories. The new chatbot builds on this functionality by enabling users to ask questions about their spending during defined timeframes. Spending Intelligence draws only on data from within customers' Starling accounts and does not offer financial advice, such as investment suggestions or savings strategies, due to regulatory boundaries. The feature is free to use and, according to Starling's chief information officer Harriet Rees, there are 'absolutely no plans to make it paid for use', according to This is Money. By analysing the types of questions customers ask, Starling also hopes to identify opportunities for further AI deployment, such as fraud detection and onboarding processes. As part of its agreement with Google, any data received through customer interactions with the chatbot will not be used to train Gemini's LLMs. While future updates may include features such as suggesting ways to save money, for now, the chatbot is focused solely on providing insights into spending. Rees said: 'We're having a think about how you could save. But we genuinely believe giving customers insights about how they are spending is the best way to get them thinking about where they could save.' In April, Starling Bank's Software-as-a-Service (SaaS) division, Engine by Starling, established its first international subsidiary, Engine by Starling Services US. "UK's Starling Bank rolls out Gen AI powered chatbot " was originally created and published by Retail Banker International, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Finextra
2 days ago
- Business
- Finextra
Starling rolls out AI-based 'Spending Intelligence' tool
Starling Bank is putting Generative AI into the hands of its customers with the roll out of a new 'Spending Intelligence' Large Language Model that customers can interrogate to get insights into their spending habits. 0 Starling's chatbot, built on Google's LLM Gemini, is being rolled out to all customers from today. Spending Intelligence operates within a search bar on the Starlingg app, enabling customers to post questions about their spending over a specific period of time, such as 'how much did I donate to charity last year?' ot 'what did I spend on groeries last week?'. Questions can either be typed into the search bar or customers can ask the chatbot verbally. Starling finance chief Declan Ferguson, says: "Really pleased to be the first UK Bank to putting generative AI in the hands of our customers. This feature, powered by Google's Gemini, is our first step towards a bigger ambition to implement AI within our banking app to all customers." Speaking at Money20/20 last week, Ferguson said the bank intends to hire another 400 software engineers this year asit accelerates the development of AI across the organisation.
