Starling rolls out AI-based 'Spending Intelligence' tool
Starling Bank is putting Generative AI into the hands of its customers with the roll out of a new 'Spending Intelligence' Large Language Model that customers can interrogate to get insights into their spending habits.
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Starling's chatbot, built on Google's LLM Gemini, is being rolled out to all customers from today.
Spending Intelligence operates within a search bar on the Starlingg app, enabling customers to post questions about their spending over a specific period of time, such as 'how much did I donate to charity last year?' ot 'what did I spend on groeries last week?'.
Questions can either be typed into the search bar or customers can ask the chatbot verbally.
Starling finance chief Declan Ferguson, says: "Really pleased to be the first UK Bank to putting generative AI in the hands of our customers. This feature, powered by Google's Gemini, is our first step towards a bigger ambition to implement AI within our banking app to all customers."
Speaking at Money20/20 last week, Ferguson said the bank intends to hire another 400 software engineers this year asit accelerates the development of AI across the organisation.
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