Latest news with #SteveBiancaniello
Business Wire
a day ago
- Business
- Business Wire
Messagepoint and KPMG Announce Strategic Alliance to Modernize Government Communications
TORONTO & NEW YORK--(BUSINESS WIRE)-- Messagepoint, a leading customer communications management (CCM) solutions provider, and KPMG LLP, a leading professional services firm, today announced a strategic alliance to help government agencies transform and modernize constituent communications. This collaboration brings together KPMG's century-long track record serving the public sector and deep industry and government transformation experience and Messagepoint's AI-powered CCM platform to enhance the KPMG Resource Integration Suite (KRIS) and bring a new level of efficiency, accessibility, and personalization to constituent communications. Together, Messagepoint and KPMG are equipping government organizations to communicate with empathy, clarity, and confidence in today's digital-first world through trusted AI-powered, human-centered solutions. Share Legacy communications management systems prevent agencies from operating efficiently due to high costs and complex authoring and change management processes. These challenges not only slow the delivery of public services but also make it harder for constituents to access the benefits they rely on. Together, Messagepoint and KPMG are equipping government organizations to communicate with empathy, clarity, and confidence in today's digital-first world through trusted AI-powered, human-centered solutions. This approach aims to elevate engagement across health and social services, delivering personalized, clear, and timely communications that meet constituents where they are. At the heart of this transformation is Messagepoint's modern, cloud-based, AI-powered platform that enables agencies to streamline operations, reduce complexity, and improve service delivery through: Faster time to market for updated communications through reduced IT dependency Improved clarity and accessibility through AI-Assisted Authoring and plain language optimization Multilingual reach via in-platform AI translation capabilities supporting 60+ languages Consistent, compliant, seamless constituent experiences across print, email, SMS, web, and more 'Sharing timely and clear information is critical in the digital age, and government communications have historically struggled to keep up and meet their constituents' expectations,' said David Pondillo, principal, state and local operations leader at KPMG. 'Our alliance with Messagepoint bridges a critical gap, enabling us to better help agencies improve their communications and constituent engagement and deliver an improved experience across channels.' 'We are thrilled to partner with KPMG to support government agencies in elevating both the employee and the constituent experience,' said Steve Biancaniello, founder and CEO at Messagepoint. 'Our combined solution meets the growing demand for intelligent, scalable, and efficient communication processes that help citizens more effectively access the benefits and services they need.' About Messagepoint Messagepoint is a leading provider of customer communications management software. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring and managing complex customer communications for non-technical (business) users. Customers rely on its award-winning platform to consistently deliver exceptional, highly personalized customer communications across all platforms and channels. For more information, visit About KPMG LLP KPMG LLP is the U.S. member firm of the KPMG global organization of independent member firms providing audit, tax and advisory services. The KPMG global organization operates in 142 countries and territories and has more than 275,000 people working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients. KPMG is widely recognized for being a great place to work and build a career. Our people share a sense of purpose in the work we do, and a strong commitment to increasing access to education and opportunity, advancing mental health, and supporting community vitality. Learn more at
Ottawa Citizen
25-04-2025
- Business
- Ottawa Citizen
Messagepoint Positioned as a Leader in the 2025 SPARK Matrix™ for Transforming Customer Communications
Article content TORONTO — Messagepoint has been named a 2025 SPARK Matrix™ Technology Leader in Customer Communication Management (CCM) by global research and consulting firm QKS Group, formerly Quadrant Knowledge Solutions. The SPARK Matrix offers a comprehensive analysis of the competitive CCM landscape, helping organizations identify top-performing vendors driving innovation and measurable results. This recognition marks the fifth consecutive year Messagepoint has earned top marks for both technology excellence and customer impact. Article content Article content Article content Messagepoint's platform, powered by its Messagepoint Advanced Rationalization and Content Intelligence Engine (MARCIE), the company's proprietary AI and ML engine, helps organizations in highly regulated industries maximize the speed and efficiency of creating and delivering customer communications and experiences across channels. The report cited that Messagepoint leads in its ability to provide more intelligent approaches to migrating, authoring, optimizing and managing content. It gives non-technical business users AI-powered control over customer communications across print and digital channels, making it an optimal choice for enterprises looking to modernize customer engagement. Article content According to Saurabh Raj, an analyst at QKS Group, 'Messagepoint is built on a modern cloud-native architecture, allowing enterprises to scale communications efficiently without infrastructure constraints. Unlike legacy CCM solutions that rely on containerized deployments, this platform is designed with microservices, enabling dynamic scalability and optimized resource utilization. The ability to handle large-scale omnichannel communications without the complexities of legacy architecture positions it as a forward-thinking solution for enterprises undergoing digital transformation.' Article content The report spotlighted several key differentiators and strengths of Messagepoint's technology, including its proprietary AI engine, MARCIE, headless APIs for delivering content to support dynamic digital use cases, its interactive communications capabilities in Messagepoint Connected, its content migration and analysis solution, Rationalizer, and the Healthcare Touchpoint Exchange, a purpose-built solution for managing healthcare insurance materials. Article content 'Being recognized as a leader in the SPARK Matrix for Customer Communication Management for the fifth year is a strong validation of our commitment to innovation,' said Steve Biancaniello, CEO of Messagepoint. 'We're proud to be at the forefront of developing technology that simplifies how organizations manage, personalize and deliver information at scale. Our focus continues to be on creating meaningful advancements that empower our customers to work smarter, connect more effectively and achieve better outcomes.' Article content Article content About QKS Group Article content QKS Group is a global advisory and consulting firm focused on helping clients achieve business transformation goals with Strategic Business and Growth advisory services. At QKS Group, our vision is to become an integral part of our client's business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit Article content Article content Article content Article content Article content Article content
Malaysian Reserve
24-04-2025
- Business
- Malaysian Reserve
Messagepoint Positioned as a Leader in the SPARK Matrix™: Customer Communications Management, 2025 by QKS Group
TORONTO, April 24, 2025 /PRNewswire/ — Messagepoint has been named a 2025 SPARK Matrix™ Technology Leader in Customer Communication Management (CCM) by global research and consulting firm QKS Group, formerly Quadrant Knowledge Solutions. The SPARK Matrix offers a comprehensive analysis of the competitive CCM landscape, helping organizations identify top-performing vendors driving innovation and measurable results. This recognition marks the fifth consecutive year Messagepoint has earned top marks for both technology excellence and customer impact. Messagepoint's platform, powered by its Messagepoint Advanced Rationalization and Content Intelligence Engine (MARCIE), the company's proprietary AI and ML engine, helps organizations in highly regulated industries maximize the speed and efficiency of creating and delivering customer communications and experiences across channels. The report cited that Messagepoint leads in its ability to provide more intelligent approaches to migrating, authoring, optimizing and managing content. It gives non-technical business users AI-powered control over customer communications across print and digital channels, making it an optimal choice for enterprises looking to modernize customer engagement. According to Saurabh Raj, an analyst at QKS Group, 'Messagepoint is built on a modern cloud-native architecture, allowing enterprises to scale communications efficiently without infrastructure constraints. Unlike legacy CCM solutions that rely on containerized deployments, this platform is designed with microservices, enabling dynamic scalability and optimized resource utilization. The ability to handle large-scale omnichannel communications without the complexities of legacy architecture positions it as a forward-thinking solution for enterprises undergoing digital transformation.' The report spotlighted several key differentiators and strengths of Messagepoint's technology, including its proprietary AI engine, MARCIE, headless APIs for delivering content to support dynamic digital use cases, its interactive communications capabilities in Messagepoint Connected, its content migration and analysis solution, Rationalizer, and the Healthcare Touchpoint Exchange, a purpose-built solution for managing healthcare insurance materials. 'Being recognized as a leader in the SPARK MatrixTM: Customer Communication Management, 2025 for the fifth year is a strong validation of our commitment to innovation,' said Steve Biancaniello, CEO of Messagepoint. 'We're proud to be at the forefront of developing technology that simplifies how organizations manage, personalize and deliver information at scale. Our focus continues to be on creating meaningful advancements that empower our customers to work smarter, connect more effectively and achieve better outcomes.' To access the SPARK Matrix: Customer Communication Management, 2025 About Messagepoint Messagepoint is a leading provider of customer communications management software. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring and managing complex customer communications for non-technical (business) users. Customers rely on its award-winning platform to consistently deliver exceptional, highly personalized customer communications across all platforms and channels. For more information, visit Media Contact:Patricia KilgoreSterling Kilgorepkilgore@ About QKS Group QKS Group is a global advisory and consulting firm focused on helping clients achieve business transformation goals with Strategic Business and Growth advisory services. At QKS Group, our vision is to become an integral part of our client's business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit Media Contact-QKS GroupShraddha Roy PR & Media Relations Regus Business Center 35 Village Road, Suite 100, Middleton Massachusetts 01949 United States Email: shraddha.r@ Source: Connect with us on LinkedIn- Logo –
Yahoo
24-04-2025
- Business
- Yahoo
Messagepoint Positioned as a Leader in the SPARK Matrix™: Customer Communications Management, 2025 by QKS Group
TORONTO, April 24, 2025 /PRNewswire/ -- Messagepoint has been named a 2025 SPARK Matrix™ Technology Leader in Customer Communication Management (CCM) by global research and consulting firm QKS Group, formerly Quadrant Knowledge Solutions. The SPARK Matrix offers a comprehensive analysis of the competitive CCM landscape, helping organizations identify top-performing vendors driving innovation and measurable results. This recognition marks the fifth consecutive year Messagepoint has earned top marks for both technology excellence and customer impact. Messagepoint's platform, powered by its Messagepoint Advanced Rationalization and Content Intelligence Engine (MARCIE), the company's proprietary AI and ML engine, helps organizations in highly regulated industries maximize the speed and efficiency of creating and delivering customer communications and experiences across channels. The report cited that Messagepoint leads in its ability to provide more intelligent approaches to migrating, authoring, optimizing and managing content. It gives non-technical business users AI-powered control over customer communications across print and digital channels, making it an optimal choice for enterprises looking to modernize customer engagement. According to Saurabh Raj, an analyst at QKS Group, "Messagepoint is built on a modern cloud-native architecture, allowing enterprises to scale communications efficiently without infrastructure constraints. Unlike legacy CCM solutions that rely on containerized deployments, this platform is designed with microservices, enabling dynamic scalability and optimized resource utilization. The ability to handle large-scale omnichannel communications without the complexities of legacy architecture positions it as a forward-thinking solution for enterprises undergoing digital transformation." The report spotlighted several key differentiators and strengths of Messagepoint's technology, including its proprietary AI engine, MARCIE, headless APIs for delivering content to support dynamic digital use cases, its interactive communications capabilities in Messagepoint Connected, its content migration and analysis solution, Rationalizer, and the Healthcare Touchpoint Exchange, a purpose-built solution for managing healthcare insurance materials. "Being recognized as a leader in the SPARK MatrixTM: Customer Communication Management, 2025 for the fifth year is a strong validation of our commitment to innovation," said Steve Biancaniello, CEO of Messagepoint. "We're proud to be at the forefront of developing technology that simplifies how organizations manage, personalize and deliver information at scale. Our focus continues to be on creating meaningful advancements that empower our customers to work smarter, connect more effectively and achieve better outcomes." To access the SPARK Matrix: Customer Communication Management, 2025 About Messagepoint Messagepoint is a leading provider of customer communications management software. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring and managing complex customer communications for non-technical (business) users. Customers rely on its award-winning platform to consistently deliver exceptional, highly personalized customer communications across all platforms and channels. For more information, visit Media Contact:Patricia KilgoreSterling Kilgorepkilgore@ About QKS Group QKS Group is a global advisory and consulting firm focused on helping clients achieve business transformation goals with Strategic Business and Growth advisory services. At QKS Group, our vision is to become an integral part of our client's business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit Media Contact-QKS GroupShraddha Roy PR & Media Relations Regus Business Center 35 Village Road, Suite 100, Middleton Massachusetts 01949 United States Email: shraddha.r@ Source: Connect with us on LinkedIn- Logo - View original content to download multimedia: SOURCE QKS Group Sign in to access your portfolio
National Post
24-04-2025
- Business
- National Post
Messagepoint Positioned as a Leader in the 2025 SPARK Matrix™ for Transforming Customer Communications
Article content TORONTO — Messagepoint has been named a 2025 SPARK Matrix™ Technology Leader in Customer Communication Management (CCM) by global research and consulting firm QKS Group, formerly Quadrant Knowledge Solutions. The SPARK Matrix offers a comprehensive analysis of the competitive CCM landscape, helping organizations identify top-performing vendors driving innovation and measurable results. This recognition marks the fifth consecutive year Messagepoint has earned top marks for both technology excellence and customer impact. Article content Article content Article content Messagepoint's platform, powered by its Messagepoint Advanced Rationalization and Content Intelligence Engine (MARCIE), the company's proprietary AI and ML engine, helps organizations in highly regulated industries maximize the speed and efficiency of creating and delivering customer communications and experiences across channels. The report cited that Messagepoint leads in its ability to provide more intelligent approaches to migrating, authoring, optimizing and managing content. It gives non-technical business users AI-powered control over customer communications across print and digital channels, making it an optimal choice for enterprises looking to modernize customer engagement. Article content According to Saurabh Raj, an analyst at QKS Group, 'Messagepoint is built on a modern cloud-native architecture, allowing enterprises to scale communications efficiently without infrastructure constraints. Unlike legacy CCM solutions that rely on containerized deployments, this platform is designed with microservices, enabling dynamic scalability and optimized resource utilization. The ability to handle large-scale omnichannel communications without the complexities of legacy architecture positions it as a forward-thinking solution for enterprises undergoing digital transformation.' Article content The report spotlighted several key differentiators and strengths of Messagepoint's technology, including its proprietary AI engine, MARCIE, headless APIs for delivering content to support dynamic digital use cases, its interactive communications capabilities in Messagepoint Connected, its content migration and analysis solution, Rationalizer, and the Healthcare Touchpoint Exchange, a purpose-built solution for managing healthcare insurance materials. Article content 'Being recognized as a leader in the SPARK Matrix for Customer Communication Management for the fifth year is a strong validation of our commitment to innovation,' said Steve Biancaniello, CEO of Messagepoint. 'We're proud to be at the forefront of developing technology that simplifies how organizations manage, personalize and deliver information at scale. Our focus continues to be on creating meaningful advancements that empower our customers to work smarter, connect more effectively and achieve better outcomes.' Article content To access the SPARK Matrix: Customer Communication Management, 2025 report, click here. Article content QKS Group is a global advisory and consulting firm focused on helping clients achieve business transformation goals with Strategic Business and Growth advisory services. At QKS Group, our vision is to become an integral part of our client's business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit Article content Messagepoint is a leading provider of customer communications management software. Only Messagepoint harnesses AI-powered Content Intelligence to automate and simplify the process of migrating, optimizing, authoring and managing complex customer communications for non-technical (business) users. Customers rely on its award-winning platform to consistently deliver exceptional, highly personalized customer communications across all platforms and channels. For more information, visit Article content Article content Article content Article content Contacts Article content Article content
