Latest news with #StoreBuy&Keep
Business Mayor
24-05-2025
- Entertainment
- Business Mayor
Sky sends important email to TV users with free 'gift' offer – check your inbox now
It was just over a week ago that some Sky customers were hit with annoying issues when trying to tune into their favourite shows and movies. The UK firm's popular Sky Q boxes suddenly started freezing and showing error messages with many left hugely frustrated by the sudden glitch that affected devices nationwide. Sky quickly fixed the bug, but some complained they were still having difficulties days after the initial outage. Sky gremlins are incredibly rare, and the company clearly takes what happened incredibly seriously, with numerous messages—and even a text—apologising for the Q box outage. Now, in a bid to help smooth things over, Sky has issued a new email telling those affected they can grab a free Sky Store Buy & Keep movie. 'We're extremely sorry if you experienced disruption to your Sky Q services recently,' Sky said. 'On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services. 'We're gifting you a Sky Store Buy & Keep movie — it's our way of saying thank you for bearing with us.' Movies available as part of the gift include blockbusters such as Bullet Train, Jumanji: The Next Level, Les Misérables, Venom, Gladiator, Brides Maids and The Equalizer. To grab this bonus, Sky Q customers can click on Sky Store from the homepage. Then they will see a 'Your Sky Store gift on us' tile at the top. It's then simply a question of picking a film. 'Once downloaded, this is yours to keep forever,' Sky added. Read More The extreme robot arm that can chop up a ship The only thing to be aware of is that users need to make their gift selection before 31 May. Along with dishing out free movies, Sky is also reminding anyone still see Q box issues to give things a reboot. If you're still experiencing disruption to your Sky Q services, you need to try the following steps: • Switch off your Sky Q box at the mains. • Wait for 30 seconds. • Switch it back on to restore services. • Please also reboot your main Sky Q box if you're having problems with a connected Mini box. Hopefully, this will fix things and get your viewing back to normal. READ SOURCE
South Wales Guardian
23-05-2025
- Entertainment
- South Wales Guardian
Sky customers get free gift as apology after technical issue - how to get yours
Sky Q customers can get a free film to download and keep as the broadcaster apologises for technical issue last week (Image: Getty) This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The Herald. Sky customers have received an email of apology with instructions on how to claim a free gift from the company. This comes as some Sky customers experienced a technical issue with their Sky Q boxes last week. The email reads: 'On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services. 'We understand how frustrating it can be to lose access to your favourite shows and channels, and we apologise for any inconvenience this caused. We're taking every step to make sure it doesn't happen again.' View this post on Instagram A post shared by Sky TV (@skytv) Sky customers to receive free gift after technical issue Sky has said customers will receive a free gift as an apology for the issue that may have interrupted their TVs. It said: 'We're gifting you a Sky Store Buy & Keep movie — it's our way of saying thank you for bearing with us.' To redeem the gift, you need to go to your TV homepage and visit the Sky Store. Then click on the 'Your Sky Store gift on us' tile and choose a film. Once you download it, the film 'is yours to keep forever'. To redeem the offer, you'll need to make sure you choose your gift before Saturday, May 31. What to do if you're still having issues with your Sky Q box Sky also included some instructions to help customers who might still be experiencing issues with their Sky Q boxes. Recommended reading: Coronation Street star spotted on set 7 years after leaving the ITV show It said: 'If you're still experiencing disruption to your Sky Q services, please try the following steps: Switch off your Sky Q box at the mains, wait for 30 seconds, switch it back on to restore services. 'Please also reboot your main Sky Q box if you're having problems with a connected Mini box. 'Delivering an outstanding entertainment experience is a core promise of Sky. We know we fell short this time and appreciate your understanding while we resolved the problem.'
