Latest news with #SuccessKPI
Associated Press
3 days ago
- Business
- Associated Press
SUCCESSKPI WINS PEOPLE'S CHOICE STEVIE® AWARD FOR "INVISIBLE AI" IN 2025 AMERICAN BUSINESS AWARDS®
FAIRFAX COUNTY, Va., June 4, 2025 /PRNewswire/ -- SuccessKPI was named a winner of a People's Choice Stevie® Award for Favorite New Products for the 23rd Annual American Business Awards ® (ABA). SuccessKPI was selected as the favorite new AI product for its Invisible Generative AI (GenAI) capabilities natively integrated into its AI-powered workforce engagement management (WEM) platform. SuccessKPI leverages GenAI throughout all its core solutions, including business intelligence, speech & text analytics, real-time agent assist, quality monitoring and workforce management. The American Business Awards are the nation's premier business awards program. All individuals and organizations operating in the U.S.A. are eligible to submit nominations — public and private, for-profit and non-profit, large and small. Winners of the crystal People's Choice Stevie Awards, as well as all other winners in the 23rd ABAs, will be celebrated during a gala awards banquet on Tuesday, June 10, in New York City. The People's Choice Stevie Awards for Favorite New Products are a feature of the American Business Awards in which the general public can vote for their favorite new products and services of the year. All new products and services nominated in the ABAs' new product categories were included in people's choice voting. More than 3,600 nominations were submitted to this year's American Business Awards for consideration in a wide range of categories, including New Product or Service of the Year, Most Innovative Company of the Year, Management Team of the Year, Best New Product or Service of the Year, Corporate Social Responsibility Program of the Year and Startup of the Year, among others. 'SuccessKPI's GenAI helps solve problems in ways never possible before — making agents, supervisors and analysts more effective, uncovering answers that were previously hidden, and adding context at scale. Crucially, our patent pending Playbook BuilderTM action framework solves the long-standing challenge of turning insights into actions that deliver measurable outcomes,' said Dave Rennyson, CEO of SuccessKPI. Details about the American Business Awards, the list of People's Choice Stevie Award winners, and the complete list of Stevie winners in this year's ABAs are available at About SuccessKPI SuccessKPI is a revolutionary enterprise AI Analytics & Automation company enabling contact centers to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform removes the obstacles that agents, managers and executives encounter in delivering exceptional customer service. We are trusted by some of the world's largest government, BPO, financial, healthcare and technology contact centers in the United States, Europe and Latin America. Learn more at Digital Networks: Web: Blog: LinkedIn: X: View original content to download multimedia: SOURCE SuccessKPI
Yahoo
3 days ago
- Business
- Yahoo
SUCCESSKPI WINS PEOPLE'S CHOICE STEVIE® AWARD FOR "INVISIBLE AI" IN 2025 AMERICAN BUSINESS AWARDS®
FAIRFAX COUNTY, Va., June 4, 2025 /PRNewswire/ -- SuccessKPI was named a winner of a People's Choice Stevie® Award for Favorite New Products for the 23rd Annual American Business Awards® (ABA). SuccessKPI was selected as the favorite new AI product for its Invisible Generative AI (GenAI) capabilities natively integrated into its AI-powered workforce engagement management (WEM) platform. SuccessKPI leverages GenAI throughout all its core solutions, including business intelligence, speech & text analytics, real-time agent assist, quality monitoring and workforce management. The American Business Awards are the nation's premier business awards program. All individuals and organizations operating in the U.S.A. are eligible to submit nominations — public and private, for-profit and non-profit, large and small. Winners of the crystal People's Choice Stevie Awards, as well as all other winners in the 23rd ABAs, will be celebrated during a gala awards banquet on Tuesday, June 10, in New York City. The People's Choice Stevie Awards for Favorite New Products are a feature of the American Business Awards in which the general public can vote for their favorite new products and services of the year. All new products and services nominated in the ABAs' new product categories were included in people's choice voting. More than 3,600 nominations were submitted to this year's American Business Awards for consideration in a wide range of categories, including New Product or Service of the Year, Most Innovative Company of the Year, Management Team of the Year, Best New Product or Service of the Year, Corporate Social Responsibility Program of the Year and Startup of the Year, among others. "SuccessKPI's GenAI helps solve problems in ways never possible before — making agents, supervisors and analysts more effective, uncovering answers that were previously hidden, and adding context at scale. Crucially, our patent pending Playbook BuilderTM action framework solves the long-standing challenge of turning insights into actions that deliver measurable outcomes," said Dave Rennyson, CEO of SuccessKPI. Details about the American Business Awards, the list of People's Choice Stevie Award winners, and the complete list of Stevie winners in this year's ABAs are available at About SuccessKPISuccessKPI is a revolutionary enterprise AI Analytics & Automation company enabling contact centers to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform removes the obstacles that agents, managers and executives encounter in delivering exceptional customer service. We are trusted by some of the world's largest government, BPO, financial, healthcare and technology contact centers in the United States, Europe and Latin America. Learn more at Digital Networks: Web: Blog: LinkedIn: X: View original content to download multimedia: SOURCE SuccessKPI Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Associated Press
26-03-2025
- Business
- Associated Press
SuccessKPI Achieves Data Privacy Certifications, Recognition for Highest Security, Privacy Standards Worldwide
FAIRFAX COUNTY, Va., March 26, 2025 /PRNewswire/ -- SuccessKPI, Inc., a cloud-native, workforce engagement management (WEM) provider, has achieved recognition for several recent achievements in security and data privacy from consumer protection authorities from the U.S. and Europe. SuccessKPI is officially recognized as an active participant in the EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF for the completion of standards ISO 27001, GDPR, CCPA and LGPD, in addition to previously achieved SOC 2 Type II, HIPAA and PCI DSS Level 1. The achievement enables customers to satisfy industry regulations while securely and confidently collecting, analyzing, understanding and acting on customer insights from around the world. These milestones underscore SuccessKPI's proven commitment to data privacy, regulatory compliance and ensuring the highest standards of data protection for its customers and partners worldwide. Enterprises strive to improve customer experience by unifying data and relying on AI-powered automations. Privacy and compliance remain foundational requirements as businesses operate in an increasingly complex global regulatory environment. IT research firm Frost & Sullivan cited SuccessKPI's security and privacy certifications including PCI, SOC 2, HIPAA, ISO 27001, GDPR, CCPA, LGPD and FedRAMP among its qualifications for inclusion as a leader in the Frost & Sullivan Workforce Engagement Management (WEM) Radar 2024 and Workforce Optimization (WFO) Radar 2023. 'SuccessKPI's seamless AI-integration, intuitive usability, affordability, data-first approach, GenAI security policies, and investment in customer education make it a vendor to watch out for in 2025 and beyond,' wrote Ankita Singh, Senior Industry Analyst, Frost & Sullivan in a recent research analysis. SuccessKPI engages in protected data collection in the following ways: Delivering applications to customer end users Providing training and support Facilitating communication and user experience Processing payments Advertising and market research Analyzing service usage Preventing fraud and validating identity Ensuring compliance with legal and regulatory requirements Enabling seamless access to third-party services SuccessKPI maintains a comprehensive privacy policy that ensures compliance with Federal Trade Commission (FTC) requirements, arbitration obligations, onward transfer liability and robust compliance measures. The updated policy, effective February 27, 2025, outlines SuccessKPI's commitment to handling personal data responsibly and in accordance with international best practices. 'Security and data privacy are core to everything we do at SuccessKPI,' said CTO Piyush Patel. 'We are committed to providing secure, compliant and AI-powered solutions that empower customers to act on insights confidently. As regulations evolve, we remain dedicated to maintaining the highest standards to protect customer data worldwide.' More information about SuccessKPI's participation in the Data Privacy Frameworks (DPF) can be found here. More information on SuccessKPI security compliance can be found here. About SuccessKPI: SuccessKPI is a cloud-native, workforce engagement management (WEM) platform. SuccessKPI is revolutionizing contact centers to utilize artificial intelligence and data automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare and technology contact centers in the United States, Europe and Latin America. With over 180 integrations and recognition as a leader in Frost & Sullivan's 2024 WEM Frost Radar™ and CRM Magazine's 2024 Industry Leader Awards, SuccessKPI continues to set the standard for AI-driven contact center solutions.
Associated Press
29-01-2025
- Business
- Associated Press
SuccessKPI Recognized as a Leader of the Frost Radar™: Workforce Engagement Management (WEM) for Second Consecutive Year
FAIRFAX COUNTY, Va., Jan. 29, 2025 /PRNewswire/ -- SuccessKPI is listed among the leaders of Frost & Sullivan's Frost Radar™: Workforce Engagement Management (WEM) 2024 for the second consecutive year. WEM tools, powered by artificial intelligence (AI), have become crucial investments as contact center agent/supervisor retention and upskilling surge as priorities, according to the report. Frost & Sullivan noted that SuccessKPI's approach toward AI and its strategic investments in the development of AI capabilities have resonated well in the market as demonstrated by the company's growth. SuccessKPI's AI philosophy that 'the product is AI' and 'AI is the product' has driven seamless AI integration in all its products and is responsible for frictionless product adoption among SuccessKPI's customers. 'SuccessKPI's seamless AI-integration, intuitive usability, affordability, data-first approach, GenAI security policies, and investment in customer education make it a vendor to watch out for in 2025 and beyond,' wrote Frost & Sullivan Senior Industry Analyst Ankita Singh. More information on the report is available at 'In the contact center environment, employee experience (EX) and customer experience (CX) are interdependent so agents must be nurtured and equipped for success,' said Dave Rennyson, CEO of SuccessKPI. 'And the best way to empower agents is by enabling them with WEM AI tools that will help them serve customers more effectively and efficiently with real-time insights, improving both the employee experience and the customer experience in the process.' Companies recognize that contact centers have transformed into customer engagement hubs and transitioned from cost to profit centers through new technologies that open opportunities for cross selling and upselling. This realization draws investments toward WEM solutions that boost contact center workforce performance and engagement, the researchers wrote. Frost & Sullivan credited SuccessKPI with a strong performance from its AI-powered portfolio of WEM optimization solutions for Workforce Management, Conversation Analytics, Speech & Text Analytics, Quality Management and Agent & Supervisor Assistance. SuccessKPI has bolstered its investment in GenAI use cases across: Business intelligence and reporting (a GenAI co-pilot to create dashboards and reports using natural language) Speech and text analytics (GenAI-powered deep sense, topic mining and phrase recommendation) QM (a GenAI evaluator co-pilot for real-time recommendations, feedback and agent recommendations) Agent assist (a GenAI powered knowledge search across customer relationship management systems and real-time call summarization). SuccessKPI's goal with incorporating AI into these offerings is to empower four personas —agents, supervisors, executives and data analysts — by effectively sharing data, insights and connected workflows to boost CX, EX and operational excellence. The report noted SuccessKPI's 192% revenue growth in 2022 over 2021 and more than 161% revenue growth in 2023 compared to 2022. Frost & Sullivan observed that the advancements of AI to the SuccessKPI WEM platform have been a significant driver with 90% average year-over-year revenue growth in the last three years (2021–2023). The company recently announced a three-fold growth increase in Latin America, mostly due to the adoption of AI-based scoring and auto-QM. The fastest customer growth was in the finance, travel, healthcare, business process outsourcing and federal and state sectors. The company's growing partner network includes Cisco, Zoom, Genesys, Amazon Connect, Talkdesk, Twilio, LiveVox, Five9, Avaya, SurveyDynamics, Salesforce, UJet and Zoom. SuccessKPI's recent partnerships with Cisco, and Zoom expansions to add phone and meetings (in addition to Zoom Contact Center — and connecting all three) are strong examples of the company's tactical channel strategy. Additionally, SuccessKPI's no-code data pipes that consolidate data across multiple sources and blend it with the CX data enable customers to have a single intelligence layer on top of their CCaaS solutions, making SuccessKPI a preferred technology partner, according to the report. About SuccessKPI SuccessKPI is a revolutionary enterprise AI, Analytics & Automation company enabling contact centers to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's Workforce Engagement Management (WEM) platform removes the obstacles that agents, managers and executives encounter in delivering exceptional customer service. We are trusted by some of the world's largest government, business process outsourcing (BPO), financial, healthcare and technology contact centers in the United States, Europe and Latin America. Learn more at
