Latest news with #T-Force
Android Authority
30-07-2025
- Business
- Android Authority
Déjà vu? T-Mobile may be changing your plan whether you want it to or not
Back in 2023, T-Mobile received a ton of flak for announcing it would soon forcibly switch some of its legacy customers to newer, more expensive plans. Within weeks, the company reversed its stance amid growing complaints, claiming the move had only been a test . Two years later, it seems the company is at it once again. Several T-Mobile customers have taken to Reddit to complain about a new email making the rounds. The message informs recipients of a plan change set to take effect on August 13. In short, affected customers will see their existing plan switched to Go5G Plus. At least this time it's clarified that the upgrade is 'at no extra cost.' I've contacted T-Mobile to learn more, but this appears to be more than just a rumor, as the company now has an official page on its website detailing the change. Diving into the various Reddit posts like the one from Formal_cut3811, here's what we know so far: The change is primarily targeting Magenta Max users, though several alleged T-Mobile employees claim that some T-Mobile One plans may also be affected. For example, a few customers with the One Plan and the ONE Plus promo have reported receiving the email. There's no official way to opt out of the change, though some users suggest T-Force support might be able to revert your account to a different plan after the switch. The alerts and emails indicate the upgrade will not change your monthly rate. T-Mobile says customers will keep all free lines, discounts, streaming perks, and any other benefits currently active. On paper, the upgrade doesn't sound so bad. For those with a plan like Magenta Max, you'll retain all the same perks while gaining better phone deals, more hotspot data, and a few other enhancements. The bigger concern is how this might affect customers with older versions of the Price Lock guarantee. It's very likely that existing Price Lock protections won't carry over—though that's just speculation for now.
Phone Arena
14-05-2025
- Business
- Phone Arena
T-Mobile customer complains he was scammed and how you can avoid this from happening to you
A T-Mobile customer posted on a social media platform his story about how the carrier "scammed" him. You can decide for yourself whether that was the case here, but either way we will pass along suggestions on how you can avoid finding yourself in a similar situation. This Reddit subscriber was looking to upgrade his girlfriend's phone, and he claims to have met with a manager who helped him. We can't tell whether he is using the word "manager" but means a rep, or if the person he spoke with was actually the manager of this store. Nonetheless, the customer was told about a "great promotion" (is any promotion mentioned by a rep or manager not a "great" one?). The customer was told that he would receive an iPhone 16 Pro Max and two brand new iPads with service. His bill would rise from $174 per month to $190 per month. He told the manager to go ahead with the deal, and she told the customer that the first bill would be around $240, but after that it wouldn't be "a penny more than $190." The first bill arrives and it is only $29. So the customer is happy, but wonders whether it was just prorated from the last plan and that the next bill will be $240. Well, the shoe certainly dropped the next month when the bill arrived showing that the amount owed was $450. It also showed that the next bill would be $250. When he called the manager, she told him that she would try to get that bill reduced. She also talked about reapplying' the promotions to get the bill down as much as she can. T-Mobile's elite customer service team, T-Force, can be reached via X. | Image credit-X Obviously, this customer has had a bad experience with T-Mobile and has been unable to have this fixed. Our recommendation would be for him to try T-Mobile 's T-Force team, which is often able to fix issues like this one. Often the last resort when it comes to complaints about the carrier's shady side, open Facebook and search for T-Mobile . Make sure you see the blue verification check mark. Click on the "Message" button to send them a DM (Direct Message). Explain the details of your issue and include your T-Mobile account info. Another way to get through to T-Force is to go to X and search for @TMobileHelp. Follow the account and send a DM. Explain your issue but be as brief as possible. Include important information including your T-Mobile account number and your phone number. Be patient as it could take a few days to receive a response. Monitor your X account and watch for a response. If you don't want to find yourself in this kind of situation, don't buy a new phone from a carrier's physical store. In fact, don't even call a physical store since things can go wrong doing that too. You should make your purchase of new phones, tablets, smartwatches, and other devices online only since there is a greater chance that the entire process will be better documented.
