T-Mobile customer complains he was scammed and how you can avoid this from happening to you
The first bill arrives and it is only $29. So the customer is happy, but wonders whether it was just prorated from the last plan and that the next bill will be $240. Well, the shoe certainly dropped the next month when the bill arrived showing that the amount owed was $450. It also showed that the next bill would be $250. When he called the manager, she told him that she would try to get that bill reduced. She also talked about reapplying' the promotions to get the bill down as much as she can.
T-Mobile's elite customer service team, T-Force, can be reached via X. | Image credit-X Obviously, this customer has had a bad experience with T-Mobile and has been unable to have this fixed. Our recommendation would be for him to try T-Mobile 's T-Force team, which is often able to fix issues like this one. Often the last resort when it comes to complaints about the carrier's shady side, open Facebook and search for T-Mobile . Make sure you see the blue verification check mark. Click on the "Message" button to send them a DM (Direct Message). Explain the details of your issue and include your T-Mobile account info.
Another way to get through to T-Force is to go to X and search for @TMobileHelp. Follow the account and send a DM. Explain your issue but be as brief as possible. Include important information including your T-Mobile account number and your phone number. Be patient as it could take a few days to receive a response. Monitor your X account and watch for a response. If you don't want to find yourself in this kind of situation, don't buy a new phone from a carrier's physical store. In fact, don't even call a physical store since things can go wrong doing that too. You should make your purchase of new phones, tablets, smartwatches, and other devices online only since there is a greater chance that the entire process will be better documented.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Phone Arena
7 minutes ago
- Phone Arena
AT&T embraces Open RAN, sees it as big game changer in mobile
AT&T is embracing Open Radio Access Networks, also known as Open RAN or O-RAN. This deals with how a radio access network (RAN) is built. The RAN is the part of the mobile network that connects your phone to the core network. The RAN receives and transmits signals between your device and the network using radio waves. It is also the part of a network that makes sure you don't drop your call when moving between cells. RAN also handles how spectrum is allocated among multiple users, and feeds traffic to the core network for routing and switching. Typically, it is made up of base stations and antennas from a single vendor. The interfaces between these components is closed and proprietary. AT&T Chief Technology Officer Jeremy Legg. | Image credit-AT&T O-RAN looks to separate hardware and software and use open, standardized interfaces between them. For example, a mobile operator could use a radio unit (RU) from one vendor and a baseband unit (BU) from another. O-RAN moves some of the functions of the network from proprietary hardware to software that can be run on servers available right off-the-shelf. Not only does this make the network less expensive to build, but it also allows it to be more scalable, which is important when dealing with a business that can grow rapidly. A network operator using O-RAN can go with the best-in-class components from different vendors and build a better network.. If you're a high-level Technology Officer with a mobile provider, the technology is exciting, but it is also cost-effective. During this morning's KeyBanc Technology Leadership Forum fireside chat, AT&T Chief Technical Officer Jeremy Legg gushed over O-RAN. "O-RAN will take the industry, that's not going to be just us," the CTO said. AT&T inked a multi-year $14 billion Open-RAN contract with Ericsson in 2023. That deal met with some criticism because AT&T gave the deal to one of the big infrastructure vendors that Open RAN was supposed to lower the importance of. AT&T has been forced to prove that it doesn't plan on sticking with just one vendor to build its network. Legg made it clear that the nation's third-largest wireless carrier has a multi-vendor RAN strategy. AT&T 's Legg said, "We want to have the ability to have multiple radio and antenna providers for a single RAN," he said. "We want there to be the ability to have virtualized RAN or centralized RAN and have different sets of software that are running on those baseband boxes. That makes a lot of sense." He adds that AT&T is eliminating Nokia equipment and replacing it with Ericsson for its O-RAN network. Legg explained that AT&T decided to go with O-RAN because of the possibility that it would cost less to build such a network. AT&T also desired that its networks be open. As Legg stated, "Ultimately, closed network ecosystems generally break down, and you were starting to see that with a lot of the infrastructure providers for these closed networks. There was a lot of consolidation going on in that industry. Wireless networks have typically been closed and AT&T 's Chief Technology Officer notes, "You can't just plug into a wireless network. O-RAN changes that equation and allows people, through SDKs, RDKs and other software tools, to be able to plug into the network and leverage those services. The carrier is opening up its network and just last week the first Open RAN call using third-party radios was completed at AT&T Labs. AT&T , Ericsson and Fujitsu's 2Finity were involved. Legg says that AT&T believes that using Open RAN is the right path and that the company will continue to believe this.
Phone Arena
4 hours ago
- Phone Arena
T-Mobile subscriber gets lied to by rep, winds up paying $50 for two flagship phones
Sometimes, a T-Mobile customer who gets ripped off by a rep manages to come out ahead in the end. The process may be long, and it might be frustrating, and you'll have to contact the right people at the company. For example, a woman and her husband wrote on social media about one of her husband's friends who happens to be a T-Mobile rep. Being friends with her husband didn't stop the rep from lying to them, according to the post. The couple was looking to switch from Verizon to T-Mobile . It seems that the rep offered the couple a discount that the rep said would make one of their two phone lines free. When they got their first bill from T-Mobile , it was for $262, over $100 more than the price that their friend, the rep, quoted them. As it turned out, the discount that the T-Mobile salesman discussed with them was a 3rd line free deal. By the way, this took place inside a T-Mobile corporate store, so T-Mobile apologists cannot play the third-party authorized retailer card for this incident. Photo of the plan promised to the new T-Mobile customers that turned out to be a lie. | Image credit-Imgu The wife was smart enough to take a photo of what the rep had written down. According to the handwritten note, the couple was getting two lines for $170 per month minus a $70 (BOGUS) BOGO credit and a 20% discount from an Insider's Code. After trading in their Galaxy S22 Ultra units and replacing them with two Galaxy S25 Ultra handsets, they were going to pay $24.99 per month for the new phones. After paying $36 a month for insurance, they were told that their bill would be $140.99 plus taxes each month. As you might recall, we've told you in the past that T-Mobile reps have sales and performance metrics that they must meet every month. Adding accessories to the purchase of a new phone is a very important metric to meet, which could be why this rep told the couple that they needed to have P360 insurance for three or four months in order to get the discount he offered. This, of course, is not true. Perhaps the wife is a PhoneArena reader, as she did reference the metrics in her comment online. She wrote, "Honestly, I don't really care if it hurts his metrics anymore, because he's lied to us throughout this entire process to get us to switch to T-Mobile and is now saying, "Oops I was wrong, but there's nothing I can do about it." The rep admitted that he gave the couple the deal as written out on paper (what else could he do since they had the proof). But here's where things get better for the couple. They were contacted by a "Team CEO" member who canceled the plans and credited the account, as the wife says, "into the negatives." He unlocked their new phones and allowed them to make 24 monthly payments of $24.99 to pay for the two Galaxy S25 Ultra handsets, and then they would be done with T-Mobile . This wife was on the ball as she immediately disabled autopay and requested paper bills to be safe. Honestly, how many of you out there would think of doing these things? Last month she received a bill for -$11. But this is not the end of the story. A month later, the "Team CEO" guy gets in touch with the couple to tell them that the promo price for the two Galaxy S25 Ultra phones could not be applied to both units. But instead of changing everything again, the member of "Team CEO" did an amazing thing. He canceled everything and paid off the phones. As a result, the couple walked away with two Galaxy S25 Ultra phones after making two payments totaling $49.98. Not a bad price. -Member of T-Mobile 's ERT team To be clear, "Team CEO" is not an actual department at T-Mobile . It is just a philosophy and culture that gives every employee the ability to solve a problem without having it go through the corporate bureaucracy. Most likely, the couple encountered a member of T-Mobile 's Emergency Response Team (ERT), which does have the capability of closing out EIPs (Equipment Installment Plans).
Phone Arena
6 hours ago
- Phone Arena
T-Mobile asked by review board to drop unclear savings ads in ongoing carrier battle
T-Mobile has been asked to stop making certain "switch and save" claims after an advertising review panel found they could mislead customers. The decision came from the National Advertising Review Board (NARB) following a challenge from Verizon. At the center of the case were ads stating, "Families can switch and save 20% vs. the other big guys plans plus streaming services" and "Switch and save versus AT&T and Verizon 's comparable plans plus streaming." NARB found that these claims, while suggesting significant savings, were unclear about how those savings were calculated. The review followed an earlier case from the National Advertising Division (NAD), which also raised concerns. NAD determined that the phrase "plus streaming" did not make it clear that T-Mobile was adding the cost of optional streaming subscriptions to competitors' monthly plan prices to make its own prices appear lower. According to the panel, many customers could reasonably believe the comparison was based on the cost of the mobile service alone. T-Mobile made some changes during the process, including adding more explicit references to streaming services and updating disclosures. But NARB agreed with NAD that these changes were not enough. The panel said the "plus streaming" wording was too vague and did not clearly explain how the price comparisons worked. NARB also recommended that T-Mobile avoid implying that: All T-Mobile plans cost less than similar AT&T or Verizon plans plans cost less than similar or plans Every customer would save money or save 20% by switching The panel did not support one NAD finding that the ads implied Verizon charged a mandatory "similar streaming services" fee. T-Mobile said it disagreed with the panel's decision but would follow its recommendations. Major carriers regularly run ads comparing their prices, coverage, and perks to rivals. These claims can be persuasive for customers deciding whether to switch. However, they also attract close scrutiny from competitors and watchdog groups. Similar disputes have been brought against AT&T and Verizon in the past, showing that challenges over marketing language are common in the telecom industry. For us consumers, this ruling is a reminder that savings claims often depend on extra factors like streaming subscriptions or limited-time promotions. While T-Mobile still offers competitive value, comparing only headline prices can be misleading. Reading the details and understanding what is included remains the best way to decide if switching is truly worth it.
