Latest news with #TVoutage
The Sun
14 hours ago
- Business
- The Sun
Last chance to get FREE £20 gift from Sky after major TV outage – and the deadline to claim is now just hours away
SKY customers have just hours left to claim a free gift worth £20. The freebie was issued as an apology after Sky 's major TV outage on May 15. 4 4 It saw Sky viewers left without telly for hours due to a technical issue. And even after the outage, some users still struggled to get their tellies working – with others calling for compensation. Days after, Sky revealed it was handing out a free Sky Store movie worth £20. But that offer is due to expire in a matter of hours. The gift is only available to claim until the end of Saturday, May 31, at which point it will vanish. To claim it, go to the TV homepage, visit the Sky Store, then click the Your Sky Store Gift On Us tile to choose a movie. Sky called the free movie a "small gift for your understanding". In an email to customers, Sky wrote: "We're extremely sorry if you experienced disruption to your Sky Q services recently. "On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. "Our teams acted quickly to resolve the issue and restore services." CLEAR SKY? Sky Offers Free Movie Gift and More The outage affected a huge number of customers, with tens of thousands of complaints showing up on service tracker Down Detector. Customers faced blank screens and error messages during the outage, with a smaller number of TV fans having issues days after the event. Sky sent a text message to customers explaining what to do if you were still experiencing TV issues after the fix. "These issues have been fixed," explained Sky. "If you're still having trouble, please switch off your box at the mains for 30 seconds, then back on. "For mini box issues, also reboot the main box." The issue only affected customers using Sky Q, which works using a satellite dish attached to your home. It didn't affect anyone with a Sky Glass television or Sky Stream set-top box, however. TRY THESE SKY TRICKS! Got Sky Q? There are some handy tricks worth knowing about... Find your lost TV remote If you can't find your Sky Q remote, don't panic. Just press the Sky Q logo on the front of your TV box. It's actually a button that will trigger your TV remote's built-in ringer. You'll get 30 seconds of beeping to find where you've dropped it. Hint: it's probably under the sofa cushion. Search movies by quotes You might have already used voice search for controlling TV playback – but your remote's microphone has another clever trick. It turns out that you can say movie quotes into the remote and Sky will find the film for you. This is handy if you can't remember the name of a top movie or show. Here's a list of movie quotes to try on Sky. Save lost recordings Have you ever deleted something you'd recorded on Sky, only to regret it later? Or maybe someone in your family removed something without telling you – sparking a massive row. Don't panic: you can get them back. Just go to Recordings > Manage > Deleted and then simply hit Undelete on the item that you want to resurrect. If you do that, it'll return to your Recordings section as good as new. Picture Credit: Sky That's because Sky Glass and Sky Stream rely on an internet connection instead of a satellite dish. STREAM ON It comes days after millions of Sky customers were warned of four TV channel changes. Sky customers recently received an upgrade for . There's a clever Sky trick to unlock hundreds of extra TV channels and movies for free instantly. 4
The Sun
22-05-2025
- Entertainment
- The Sun
Sky Q customers receive FREE upgrade gift after major TV outage – check account now to claim
SKY viewers affected by a major TV outage last week are being offered a freebie to make up for the disruption. Customers with Sky Q boxes across the country were unable to watch telly on the evening of May 15 for several hours, following a technical issue. Many frustrated users even struggled to regain service after restarting their boxes. The broadcasting giant faced calls for compensation from some annoyed viewers. A week later, the firm is offering customers a free offer by way of apology. Customers can redeem a movie from the Sky Store as a "small gift for your understanding" the email reads. "We're extremely sorry if you experienced disruption to your Sky Q services recently," it says. "On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. "Our teams acted quickly to resolve the issue and restore services." Users welcomed the gesture on social media. "I'm delighted with the free movie!" one wrote. "I let my children pick what they wanted out and they picked the new venom film. Sky TV 'down' updates: Thousands 'unable to access shows' as viewers report mass outage "They were over the moon! I thought it was a nice gesture from sky." Another said: "I got venom as its 20 quid normally." TRY THESE SKY TRICKS! Got Sky Q? There are some handy tricks worth knowing about... Find your lost TV remote If you can't find your Sky Q remote, don't panic. Just press the Sky Q logo on the front of your TV box. It's actually a button that will trigger your TV remote's built-in ringer. You'll get 30 seconds of beeping to find where you've dropped it. Hint: it's probably under the sofa cushion. Search movies by quotes You might have already used voice search for controlling TV playback – but your remote's microphone has another clever trick. It turns out that you can say movie quotes into the remote and Sky will find the film for you. This is handy if you can't remember the name of a top movie or show. Here's a list of movie quotes to try on Sky. Save lost recordings Have you ever deleted something you'd recorded on Sky, only to regret it later? Or maybe someone in your family removed something without telling you – sparking a massive row. Don't panic: you can get them back. Just go to Recordings > Manage > Deleted and then simply hit Undelete on the item that you want to resurrect. If you do that, it'll return to your Recordings section as good as new. Picture Credit: Sky Discovery+ freebie Separately, Sky has made customers aware of another freebie available to football fans. Viewers can watch all three UEFA finals live on Discovery+ Basic at no extra cost. We've already seen the sensational all-Prem Europa League Final with Spurs beating Manchester United. And looking ahead, you'll be able to watch the Uefa Conference League final with Chelsea battling it out against Real Betis on May 28. That's followed by Inter Milan and PSG for the Uefa Champions League trophy on May 31.
