Sky Q customers receive FREE upgrade gift after major TV outage – check account now to claim

The Sun

22-05-2025

SKY viewers affected by a major TV outage last week are being offered a freebie to make up for the disruption.
Customers with Sky Q boxes across the country were unable to watch telly on the evening of May 15 for several hours, following a technical issue.
Many frustrated users even struggled to regain service after restarting their boxes.
The broadcasting giant faced calls for compensation from some annoyed viewers.
A week later, the firm is offering customers a free offer by way of apology.
Customers can redeem a movie from the Sky Store as a "small gift for your understanding" the email reads.
"We're extremely sorry if you experienced disruption to your Sky Q services recently," it says.
"On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode.
"Our teams acted quickly to resolve the issue and restore services."
Users welcomed the gesture on social media.
"I'm delighted with the free movie!" one wrote.
"I let my children pick what they wanted out and they picked the new venom film.
Sky TV 'down' updates: Thousands 'unable to access shows' as viewers report mass outage
"They were over the moon! I thought it was a nice gesture from sky."
Another said: "I got venom as its 20 quid normally."
TRY THESE SKY TRICKS!
Got Sky Q? There are some handy tricks worth knowing about...
Find your lost TV remote
If you can't find your Sky Q remote, don't panic.
Just press the Sky Q logo on the front of your TV box.
It's actually a button that will trigger your TV remote's built-in ringer.
You'll get 30 seconds of beeping to find where you've dropped it. Hint: it's probably under the sofa cushion.
Search movies by quotes
You might have already used voice search for controlling TV playback – but your remote's microphone has another clever trick.
It turns out that you can say movie quotes into the remote and Sky will find the film for you.
This is handy if you can't remember the name of a top movie or show.
Here's a list of movie quotes to try on Sky.
Save lost recordings
Have you ever deleted something you'd recorded on Sky, only to regret it later?
Or maybe someone in your family removed something without telling you – sparking a massive row.
Don't panic: you can get them back.
Just go to Recordings > Manage > Deleted and then simply hit Undelete on the item that you want to resurrect.
If you do that, it'll return to your Recordings section as good as new.
Picture Credit: Sky
Discovery+ freebie
Separately, Sky has made customers aware of another freebie available to football fans.
Viewers can watch all three UEFA finals live on Discovery+ Basic at no extra cost.
We've already seen the sensational all-Prem Europa League Final with Spurs beating Manchester United.
And looking ahead, you'll be able to watch the Uefa Conference League final with Chelsea battling it out against Real Betis on May 28.
That's followed by Inter Milan and PSG for the Uefa Champions League trophy on May 31.