Latest news with #Taiba
Gulf Business
a day ago
- Business
- Gulf Business
Millennium Hotels MEA and Taiba elevate Umrah hospitality with Madinah relaunch
Image: Getty Images Millennium Hotels and Resorts Middle East & Africa, in collaboration with Saudi-based Taiba, has announced the relaunch of two Madinah properties: Millennium Al Aqeeq and Millennium Taiba. Situated just steps from Al-Masjid An-Nabawi, the hotels are designed to provide a spiritually enriching stay for Umrah pilgrims, families, and travelers seeking premium comfort rooted in Islamic hospitality. 'These properties are more than key assets in our portfolio—they are landmarks of faith, connection, and culture,' said Ali Hamad Lakhraim Al Zaabi, president of Millennium Hotels MEA. 'Our partnership with Taiba ensures that every guest, whether a pilgrim, traveler, or visitor, is welcomed with a seamless, enriching experience rooted in the values of Islamic hospitality and cultural reverence.' Millennium Al Aqeeq The relaunch follows a comprehensive upgrade to services and guest touchpoints, including an improved digital booking journey, enhanced dining concepts, and personalised offerings tailored to religious travelers. Read: Millennium Taiba Sultan Bader Al-Otaibi, chief executive officer of Taiba, said: 'This strategic relaunch embodies our shared vision with Millennium Hotels and Resorts Middle East & Africa, to deliver world-class hospitality experiences that honor the spiritual significance of Madinah. At Taiba, we recognise the profound responsibility that comes with serving pilgrims and visitors to one of Islam's holiest sites. Through this partnership, we are raising the standard of religious hospitality, seamlessly blending comfort, reverence, and service excellence. This initiative is a key milestone in our broader commitment to support the goals of Saudi Arabia's Vision 2030, particularly in positioning the Kingdom as a leading global destination for religious tourism.'
Tourism Breaking News
2 days ago
- Business
- Tourism Breaking News
Millennium Hotels & Taiba elevate hospitality in Madinah with strategic relaunch of Al Aqeeq and Taiba Properties
Post Views: 38 Millennium Hotels and Resorts Middle East & Africa, in partnership with Taiba, a Saudi forward hospitality company announces the relaunch of two iconic properties in the heart of Madinah: Millennium Al Aqeeq and Millennium Taiba. Strategically located steps from Al-Masjid An-Nabawi, both properties offer a spiritually enriching stay experience for Umrah pilgrims, families, and travellers seeking premium comfort rooted in Islamic hospitality. 'These properties are more than key assets in our portfolio—they are landmarks of faith, connection, and culture,' said Ali Hamad Lakhraim Al Zaabi- President of Millennium Hotels MEA. 'Our partnership with Taiba ensures that every guest, whether a pilgrim, traveler, or visitor, is welcomed with a seamless, enriching experience rooted in the values of Islamic hospitality and cultural reverence.' Following an extensive enhancement of service and guest touchpoints, the hotels will offer upgraded digital booking journeys, enhanced dining concepts, and customized services for religious travellers. Sultan Bader Al-Otaibi, Chief Executive Officer, Taiba, commented: 'This strategic relaunch embodies our shared vision with Millennium Hotels and Resorts Middle East & Africa, to deliver world-class hospitality experiences that honor the spiritual significance of Madinah. At Taiba, we recognize the profound responsibility that comes with serving pilgrims and visitors to one of Islam's holiest sites. Through this partnership, we are raising the standard of religious hospitality, seamlessly blending comfort, reverence, and service excellence. This initiative is a key milestone in our broader commitment to support the goals of Saudi Arabia's Vision 2030, particularly in positioning the Kingdom as a leading global destination for religious tourism'.
Arab News
2 days ago
- Business
- Arab News
Millennium Hotels, Taiba relaunch two properties in Madinah
Millennium Hotels and Resorts Middle East and Africa, in partnership with Taiba, a Saudi hospitality company, has announced the relaunch of two iconic properties in the heart of Madinah: Millennium Al-Aqeeq and Millennium Taiba. Strategically located close to the Prophet's Mosque, both properties offer a spiritually enriching stay experience for Umrah pilgrims, families, and travelers seeking premium comfort rooted in Islamic hospitality. 'These properties are more than key assets in our portfolio — they are landmarks of faith, connection, and culture,' said Ali Hamad Lakhraim Al-Zaabi, president of Millennium Hotels MEA. 'Our partnership with Taiba ensures that every guest, whether a pilgrim, traveler, or visitor, is welcomed with a seamless, enriching experience rooted in the values of Islamic hospitality and cultural reverence.' Following an extensive enhancement of service and guest touchpoints, the hotels will offer upgraded digital booking services, enhanced dining concepts, and customized hospitality for religious travelers. Sultan Bader Al-Otaibi, CEO of Taiba, said: 'This strategic relaunch embodies our shared vision with Millennium Hotels and Resorts Middle East and Africa, to deliver world-class hospitality experiences that honor the spiritual significance of Madinah. At Taiba, we recognize the profound responsibility that comes with serving pilgrims and visitors to one of Islam's holiest sites. 'Through this partnership, we are raising the standard of religious hospitality, seamlessly blending comfort, reverence, and service excellence. This initiative is a key milestone in our broader commitment to supporting the goals of Saudi Arabia's Vision 2030, particularly in positioning the Kingdom as a leading global destination for religious tourism.'
Zawya
5 days ago
- Business
- Zawya
Millennium Hotels & Taiba elevate hospitality in Madinah with strategic relaunch of Al Aqeeq and Taiba Properties
Madinah, KSA – Millennium Hotels and Resorts Middle East & Africa, in partnership with Taiba, a Saudi forward hospitality company proudly announces the relaunch of two iconic properties in the heart of Madinah: Millennium Al Aqeeq and Millennium Taiba. Strategically located steps from Al-Masjid An-Nabawi, both properties offer a spiritually enriching stay experience for Umrah pilgrims, families, and travelers seeking premium comfort rooted in Islamic hospitality. "These properties are more than key assets in our portfolio—they are landmarks of faith, connection, and culture," said Ali Hamad Lakhraim Al Zaabi- President of Millennium Hotels MEA. "Our partnership with Taiba ensures that every guest, whether a pilgrim, traveler, or visitor, is welcomed with a seamless, enriching experience rooted in the values of Islamic hospitality and cultural reverence.' Following an extensive enhancement of service and guest touchpoints, the hotels will offer upgraded digital booking journeys, enhanced dining concepts, and customized services for religious travelers. Mr. Sultan Bader Al-Otaibi, Chief Executive Officer, Taiba, commented: "This strategic relaunch embodies our shared vision with Millennium Hotels and Resorts Middle East & Africa, to deliver world-class hospitality experiences that honor the spiritual significance of Madinah. At Taiba, we recognize the profound responsibility that comes with serving pilgrims and visitors to one of Islam's holiest sites. Through this partnership, we are raising the standard of religious hospitality, seamlessly blending comfort, reverence, and service excellence. This initiative is a key milestone in our broader commitment to support the goals of Saudi Arabia's Vision 2030, particularly in positioning the Kingdom as a leading global destination for religious tourism". ABOUT MILLENNIUM & COPTHORNE HOTELS Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages, and operates over 145 hotels across some 80 locations worldwide throughout Asia, Europe, the Middle East, New Zealand and the United States. Its properties are in key gateway cities such as London, New York, Los Angeles, Paris, Dubai, Beijing, Shanghai, Seoul, Tokyo, Singapore, and Hong Kong. Occupying the best locations around the world, MHR has the perfect address for business and leisure travelers. M&C is the hotel arm of Singapore listed global real estate company City Developments Limited and is a member of the Hong Leong Group. Millennium Hotels & Resorts, Middle East & Africa currently operates almost 60 hotels and 15,000 keys, in addition to 32 hotels in the development pipeline across the region. From a single property in Abu Dhabi, Millennium Hotels & Resorts, Middle East & Africa has expanded into various neighboring destinations, cultivating partnerships with reputable owners, and is now recognized as one of the fastest growing hotel management companies in the region. ABOUT TAIBA: Taiba, a Saudi forward hospitality company, was established in 1988. The company has a longstanding reputation in the hotel sector, property and facility management, real estate development, and asset management. It possesses a diverse portfolio of projects comprising more than 39 establishments, including hotels, residential complexes, and commercial centers, with a total of over 7,700 keys and more than 8 additional properties under development. In 2024, the company achieved one of its most significant strategic expansions after completing the merger with Dur Hospitality, one of the largest hospitality, development, and property management companies in Saudi Arabia. This has contributed to strengthening the presence of the Taiba brand across most regions of the Kingdom, particularly in the holy cities. Taiba is committed to providing exceptional hospitality and accommodation options through its portfolio of specialized Saudi brands in this field, including Makarem Hotels, Nur by Makarem, and Dur Communities. Furthermore, its partnerships with some of the world's most renowned brands, such as Hilton Worldwide, IHG Hotels & Resorts, Marriott International, Accor, and Millennium Hotels & Resorts, enhance its ability to offer and develop a wide range of distinguished hospitality and accommodation services that cater to all categories of guests.
Zawya
21-07-2025
- Business
- Zawya
Makarem unveils latest standards of performance in strategic partnership with HSP Alliance
Riyadh: Makarem, one of Saudi Arabia's premier hospitality brands owned by Taiba, has launched a new set of Standards of Performance (SOPs) through a strategic partnership with HSP, the global network of expert hospitality consultants. This milestone marks a transformative step toward elevating operational excellence and delivering a consistent, high-quality guest experience across all Makarem hotels. The updated SOPs were introduced following a successful collaboration with HSP, an internationally recognized consultancy with over two decades of expertise in hospitality operations, strategic planning, and advisory services across the hotel, resort, and restaurant sectors. With a presence spanning five continents and a network of world-class experts, HSP empowers hospitality organizations to navigate complex challenges in development and operations across the broader hospitality sector. Hassan Ahdab, Chief Hospitality Operations at Taiba, stated: "The rollout of these new SOPs is central to Makarem's strategy to reinforce its leadership in the Kingdom's spiritual hospitality sector. It also reflects Taiba's firm commitment to advancing Saudi Arabia's hospitality ecosystem by applying world-class standards and global best practices in property and facility management'. The newly introduced SOPs involved a comprehensive redevelopment of more than 400 standard operating procedures, covering all operational and administrative departments. These standards were aligned with Makarem Hotels' vision and its five core values, as defined by the SERVQUAL service quality model: tangibles (quality of facilities and overall appearance), reliability, responsiveness, assurance, and empathy. Regarding the quality of facilities and overall appearance, Makarem places great emphasis on maintaining its properties and preserving an environment that enhances the spiritual atmosphere. In terms of reliability, Makarem is committed to delivering precise and consistent services that meet guest expectations. Responsiveness is reflected in the prompt handling of guest requests, especially during peak periods. Assurance and safety are demonstrated through the competence of staff and their adherence to safety protocols. Lastly, empathy is embodied in Makarem's dedication to providing humane service that respects the cultural and religious needs of its guests. A thorough review of hospitality standards was also conducted to ensure their integration into current operational practices and alignment with Makarem's renewed brand identity. This alignment process included several elements, such as the integration of Makarem Hotels' core values and the introduction of the concept of "guest service guardianship" as part of the terminology used in defining the standards. Al Ahdab explained that the new standards, which reflect Makarem's core values, have been adopted as a foundational pillar across several strategic areas. These include delivering a distinguished experience for pilgrims, strengthening training and institutional onboarding, enhancing the overall guest journey, reinforcing organizational culture, and unifying brand identity across all Makarem properties. Integrated within a model operational framework, these standards empower Makarem's hospitality professionals to provide an exceptional guest experience with confidence, clarity, and consistency. "The collaboration with HSP, particularly through the digital application for the operations and service teams, will enhance usability flexibility and clarify institutional terminology to ensure consistency in the vocabulary used in guest service. Additionally, we have launched a cooperative field evaluation program to strengthen integration across all departments, especially front office, accommodation, food, and beverage", Al Ahdab emphasized. Serving as a unified training reference, the SOPs enrich onboarding and development programs, particularly for frontline staff, by outlining clear procedures, service benchmarks, and professional behavior. This structured approach reduces training time and accelerates operational readiness, which is especially critical during peak seasons like Hajj, Ramadan, and other high-demand periods where speed, professionalism, and a precise response to guest needs. Beyond streamlining operations, the new standards serve as a tool for institutional alignment and brand expression. They ensure a consistent guest experience across departments such as front office, housekeeping, and food and beverage, strengthening brand cohesion, deepening customer trust, and supporting sustainable growth as Makarem expands or explores future franchising opportunities. About Makarem: Makarem Hotels, which has been operating since 1983, is a leading Saudi hotel brand in the spiritual hospitality sector, offering a unique model of hospitality services based on the values of faith and authenticity. Since its launch as the first five-star hotel in Makkah Al-Mukarramah, aiming to enrich the hospitality and accommodation experiences of pilgrims and Umrah performers, Makarem has been committed to meeting the spiritual needs of its guests in accordance with the values and principles of authentic Saudi hospitality. Today, as one of Taiba Investment's leading hospitality brands, Makarem continues to evolve by offering spiritual retreats that transcend traditional norms. All its facilities provide spaces for worship and tranquility, while offering innovative concepts, personalized services, and quality experiences customized to the modern needs and tastes of guests. Building on its deep roots in both Makkah and Madinah, Makarem is committed to positively contributing to strengthening the social fabric and economic impact of the two holy cities through supporting the objectives of Saudi Vision 2030. About Taiba Investments: Established in 1988, Taiba is a Saudi forward company in the hospitality and real estate sectors. The company has a longstanding reputation in the hotel sector, property and facility management, real estate development, and asset management. It possesses a diverse portfolio of projects comprising more than 39 establishments, including hotels, residential complexes, and commercial centers, with a total of over 7,700 keys and more than 8 additional properties under development. In 2024, the company achieved one of its most significant strategic expansions after completing the merger with Dur Hospitality, one of the largest hospitality, development, and property management companies in Saudi Arabia. This has contributed to strengthening the presence of the Taiba Investments brand across most regions of the Kingdom, particularly in the holy cities. Taiba is committed to providing exceptional hospitality and accommodation options through its portfolio of specialized Saudi brands in this field, including Al Aqeeq Hotels, Makarem Hotels, Noor by Makarem, and Dur Communities. Furthermore, its partnerships with some of the world's most renowned brands, such as IHG Hotels & Resorts, Marriott International, and Accor, enhance its ability to offer and develop a wide range of distinguished hospitality and accommodation services that cater to all categories of guests. Media contact: Taiba Investments: Mashael Alnosayan Marketing and Corporate Communication Manager Email: malnosayan@ JUMMAR PR & COMMUNICATIONS Abdullah Khairallah Media Relations Manager Email: khairallah@
