Latest news with #TiagoPaiva
Yahoo
15-07-2025
- Business
- Yahoo
Talkdesk expands global network of regional cloud deployments with new UK Regional Cloud
Customers can now host their Talkdesk platform in the region, allowing them to comply with local and industry-specific data residency and privacy requirements PALO ALTO, Calif. and LONDON, July 15, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced its new UK Regional Cloud, a significant addition to its expanding global network of regional cloud deployments, enabling United Kingdom (U.K.) customers to host their Talkdesk platform within the region. The company will showcase its new regional cloud as part of its participation at the NEXT Customer Experience Summit in Manchester, U.K. Deploying the Talkdesk platform in the U.K. enables businesses in industries such as banking, retail, healthcare, utilities, and travel and hospitality to comply with their region-specific data privacy requirements. In addition to maintaining data compliance, the Talkdesk UK Regional Cloud enhances voice quality by hosting the platform closer to customers' on-premises systems and end users. Ultimately, this results in an improved customer experience (CX). 'The launch of our UK Regional Cloud is a pivotal moment for Talkdesk and for our customers across the United Kingdom,' said Tiago Paiva, chief executive officer and founder of Talkdesk. 'This investment reinforces our deep commitment to the U.K. market and our global strategy to provide secure, compliant, and high-performing cloud solutions wherever our customers operate. By addressing critical data residency needs and enhancing voice quality, we are not only unlocking new opportunities for businesses in regulated industries but also ensuring they can deliver exceptional, AI-powered customer experiences with confidence.' Talkdesk continues to increase investments across local talent, operations, and partnerships to support U.K. customers like Farfetch, Fortem, Motorway, Wealthify Limited, Travelopia, and Canon. This launch is a key component of Talkdesk's broader strategy to expand regional cloud availability globally, strengthening its value proposition for customers operating in highly regulated industries and regions with stringent data residency requirements. In February 2025, the company added the Australia Regional Cloud to its portfolio. About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Media Contact: Talkdesk Public Relations pr@ in to access your portfolio
Yahoo
24-06-2025
- Business
- Yahoo
Talkdesk Travel and Hospitality Experience Clouds enable first-class, personalized service across the entire guest journey, increasing customer satisfaction and loyalty
New industry clouds with Talkdesk Customer Experience Automation at the core enable autonomous resolution of complex business problems with speed, scale, and impact PALO ALTO, Calif., June 24, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced the launches of Talkdesk Travel Experience Cloud™ and Talkdesk Hospitality Experience Cloud™. These new customer experience (CX) solutions enable providers to deliver digital-first support powered by agentless artificial intelligence (AI). The result is smoother operations, higher traveler and guest satisfaction, and stronger loyalty. 'Modern travelers don't just expect fast, personal support—they demand it,' said Tiago Paiva, chief executive officer and founder of Talkdesk. 'These new Experience Clouds give travel and hospitality brands the power to deliver instant, AI-driven service that keeps up with the pace of the journey—from booking to baggage claim, check-in to check-out. This is automation built for the chaos, urgency, and complexity of modern CX.' According to the U.S. Department of Transportation, nearly a quarter (22%) of flights in 2024 were delayed. Frequent travel disruptions, coupled with a growing preference for contactless experiences, have led to a shift in traveler expectations. With the majority of travelers now preferring contactless check-in and check-out, payments, and mobile guest services at hotels, the stakes have never been higher for travel and hospitality brands to deliver seamless, digital-first service. With the new Talkdesk Experience Clouds offering low-code tools and pre-built integration gateways for fast and deep connection to industry systems—such as property management systems (PMS), customer relationship management (CRM) platforms, and loyalty tools—travel and hospitality teams can quickly launch new, personalized support services, accelerating time to value and reducing IT lift. The Talkdesk Travel Experience Cloud and Talkdesk Hospitality Experience Cloud include Talkdesk's powerful Customer Experience Automation (CXA) platform at their core, purpose-built to help travel and hospitality companies overcome industry challenges and meet evolving customer expectations. With multi-agent orchestration, Talkdesk CXA deploys a network of specialized AI agents—each with a clear role, shared context, and the ability to collaborate in real time. This enables coordinated, autonomous resolution of complex business problems with speed, scale, and impact, without sacrificing the personal touch travelers and guests expect. Talkdesk Hospitality Experience Cloud transforms the guest experience by enabling personalized, proactive service across every interaction. Whether it's securing a reservation, fulfilling housekeeping or room service requests, or offering tailored local recommendations, the platform connects with industry systems for a 360-degree view of each guest. It delivers goal-driven, digital-first support that keeps guests engaged and satisfied. Talkdesk Travel Experience Cloud integrates with core industry systems to deliver frictionless support across the passenger's preferred channel. From managing itineraries (including seat changes and upgrades) to proactively booking flights (due to delayed or cancelled flights) or sending travel notifications about gate changes and baggage claim assignments, the solution is trained to automate common, high-volume queries, demonstrate sensitivity, and empower virtual and live agents with real-time customer context for personalized responses. The customer doesn't have to hear 'please hold, your call is important to us' during high-stress situations; instead, they get fast, empathetic, and proactive resolutions. The Talkdesk Experience Clouds are: Contextually aware. They understand the stage of the journey a passenger or guest is at, their preferences, and loyalty status. Proactive. They anticipate disruptions or needs with AI-driven alerts, provide personalized recommendations, offers, and itineraries based on individual needs and preferences. Omnichannel-ready. They interact with guests and passengers on their channel of choice: voice, chat, short message service (SMS), mobile, and social—providing continuity and context across all channels. Empathetic and adaptive. They respond to urgent and high-stress situations for customers, such as flight cancellations or late arrivals, in both virtual and live agent interactions. Compliant by design. They are designed to support privacy regulations such as the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). Multilingual. Agents can communicate naturally with customers in any language without the need for external translation tools. Language is no longer a limitation; agents can engage and support customers worldwide. Talkdesk is transforming the customer experience for travel and hospitality brands worldwide, including ASSA ABLOY Global Solutions Hospitality, Hawaiian Airlines, HotelTonight, Indie Campers, Live! Casino Hotel, and Travelopia. Today's announcement marks the latest Talkdesk innovation, further deepening its advanced AI offerings for key industries. Over the past year, new generative (GenAI) and agentic AI-powered applications have been added to support industry-specific customer self-service (e.g., Talkdesk Autopilot™ and Talkdesk AI Agents for retail, banking, healthcare, and utilities). About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Media Contact: Talkdesk Public Relations pr@ while retrieving data Sign in to access your portfolio Error while retrieving data Error while retrieving data Error while retrieving data Error while retrieving data
Forbes
12-06-2025
- Business
- Forbes
19 AI Tools To Supercharge Your CRM, Sales And Prospecting
Tiago Paiva, CEO and founder of Talkdesk (Photo By Paul Chinn/The San Francisco Chronicle via Getty ... More Images) My company implements CRM applications and over the years I've learned that no CRM system can do it all. Which is why there are countless apps, platforms and services that add more functionality by leveraging AI. A few times a week I participate in the CRM sub-reddit where there are a number of excellent members who contribute their thoughts and suggested tools for elevating a CRM system and many of these tools were found there. I've tried most of these applications or have clients that use them. All of these platforms come with developer tools and APIs if they're not already integrated with existing CRM systems. They leverage AI, although some more than others. The following tools can help sales team find new leads and prospects and then bring this data into their CRM systems for follow-ups and engagement. These applications speed up and formalize sales processes. Some of the major CRM players – i.e. Salesforce, Dynamics – either have some of these capabilities built in or available as add-ons. These applications work with those CRM applications and many other smaller CRM platforms. I generally steer clients away from using their CRM's built in bulk email functions because there's a higher risk of spam capture and blacklisting. The safest thing to do is to use an established bulk email service which provides tools to identify spam before emails are sent as well as establishing themselves as legitimate services in the eyes of the largest email service providers. CRM is not just about sales. It's also about customer service. And communications are not all about emails. Even in 2025, human contact by phone remains a critical way to provide service and engage customers. To that end it's important to have a good phone system that integrates with your CRM system. Want to create our own chatbot on your website and then hand off the conversation to your CRM's workflow? Here are two good platforms to try. For that salesperson on the road… There will be plenty more AI tools in the future and I'll be reporting on them here.
Techday NZ
12-06-2025
- Business
- Techday NZ
Talkdesk unveils CXA platform for autonomous AI customer journeys
Talkdesk has launched Customer Experience Automation (CXA), a software platform designed to automate complex customer journeys using coordinated, autonomous artificial intelligence agents. Addressing limitations The new CXA platform aims to address limitations found in traditional contact centre as a service (CCaaS) and customer relationship management (CRM) systems by consolidating fragmented and manually coordinated workflows. By leveraging a system of AI agents that collaborate in real time, Talkdesk states that enterprises will be able to orchestrate and resolve customer experience challenges across the full lifecycle of the customer journey. Tiago Paiva, Chief Executive Officer and Founder of Talkdesk, said: "For years, businesses have faced a false choice: deliver personalised service or operate efficiently at scale. CXA ends that tradeoff. It's not just automation - it's coordinated, autonomous resolution of complex business problems with speed, scale, and impact, without sacrificing the personal touch customers expect." Organisations seeking efficient and scalable customer processes have historically encountered issues with outdated technology, siloed information, and fragmented data. Attempts to introduce automation have often resulted in disconnected bots and weak integrations, leading to inconsistent customer experiences and diminished trust, according to Talkdesk. The CXA platform introduces an operating system for customer experience built on the principles of multi-agent AI orchestration. At the core of this system is the Talkdesk Data Cloud, which integrates structured and unstructured data across customer interactions, channels, and existing record systems. This integration enables AI agents to access actionable knowledge from transcripts, call recordings, messages, and notes, alongside aggregated customer data from multiple systems, to autonomously solve business issues. Talkdesk describes this process as a virtuous cycle of automation, with organisations able to discover high-impact opportunities, build intelligent workflows, orchestrate teams of AI agents, and measure outcomes to enable ongoing learning and improvement. With multi-agent orchestration, the system deploys a network of specialist AI agents, each programmed for a specific role but able to share context and collaborate in real time. Talkdesk claims this approach enables automation across complex, cross-functional business processes, spanning both front and back office operations. "With the launch of CXA, Talkdesk is taking a fundamentally different approach," said Zeus Kerravala, Founder of ZK Research. "Rather than simply layering AI onto legacy infrastructure, they have created a platform focused on autonomous, multi-agent orchestration. This innovation allows enterprises to automate complex workflows with precision—an area where traditional solutions often fall short." Boosting customer experience The CXA platform is built for rapid deployment, offering pre-configured use cases, low- and no-code tools, and general-purpose or industry-specialised AI agents. Supported industry sectors include healthcare, financial services, retail, utilities, and government. The platform can be scaled from a single workflow automation up to broader business unit applications, with the intention of accelerating time to value for organisations. Talkdesk has also introduced a dedicated AI agent for automating high-volume outbound voice campaigns, such as appointment reminders, billing alerts, and service updates. This agent aims to enable businesses to improve outreach and engagement while reducing reliance on live agents. Paiva added: "The customer experience bar is higher than ever, and getting it right is no longer a differentiator - it's essential for survival. Talkdesk CXA represents a monumental leap forward. We've gone deeper into problem-solving for specific industries, uncovering unique use cases where traditional solutions failed. Our new CXA platform is not about flimsy automations or bolted-together tools; it's about intelligent, coordinated, autonomous, and outcome-focused resolution that transforms the entire customer lifecycle." According to Talkdesk, more than half of its customer base - including BankUnited, Ouro Global, United Rentals, Memorial Healthcare, Michaels, and TEKA - are already using CXA features. The platform is being applied to various use cases, such as pharmacy callbacks, fraud alerts, and insurance claims, with AI agents orchestrated as an intelligent network across systems and channels. Jeffrey Sturman, Senior Vice President and Chief Digital Information Officer at Memorial Healthcare System, commented: "As a health system, we need solutions built specifically for our needs and for the communities we serve, and Talkdesk consistently delivers. Having leveraged their advanced AI tools, we're particularly excited about the new CXA platform. It's a monumental leap, with its autonomous, multi-agent AI approach and industry-specific capabilities set to transform how we orchestrate seamless healthcare consumer interactions and critical operational workflows. This is a key differentiator for us." Amber Scott, Vice President of Customer Experience at Serta Simmons Bedding, also remarked: "Our long-standing partnership with Talkdesk is grounded in a shared drive to innovate and elevate how businesses connect with their customers. That's why we're excited about - but not surprised by - their latest announcement. Talkdesk continues to demonstrate its commitment to pushing the boundaries of what's possible in this space. Their new Customer Experience Automation platform is a bold step forward, and we believe it has the potential to fundamentally change how organisations design and deliver customer journeys." Jeiner Morales, Senior Vice President and Director of Data Analytics and Business Systems at BankUnited, said: "Talkdesk consistently delivers innovation built for the specific needs of our industry. We've leveraged their advanced AI to improve banking interactions, and the new CXA platform is truly transformational. Its autonomous, multi-agent AI approach redefines how we deliver intelligent, secure, and outcome-focused service, cementing Talkdesk as a vital partner." Thomas Grosso, Executive Director of Service Desk at CAI, stated: "When CAI chose Talkdesk, we went all in. We harnessed everything we felt we needed to hit the ground running and maximise ROI as quickly as possible, including Talkdesk Workforce Management, Customer Experience Analytics, and Talkdesk Copilot - all components of Talkdesk CXA." Security and integration Talkdesk has emphasised its focus on trust and policy compliance, stating that CXA has integrated AI guardrails to mitigate hallucinations, maintain compliance, and provide human oversight. The platform incorporates an AI Gateway feature that allows it to integrate with existing contact centre systems, including both on-premises and cloud-based solutions. This enables deployment of the AI-driven features without requiring a wholesale system replacement. While available as a standalone platform, CXA also integrates into the wider Talkdesk CX Cloud product, encompassing voice, digital, performance, and workforce management capabilities with the AI automation built in.
Associated Press
11-06-2025
- Business
- Associated Press
Talkdesk shatters outdated customer experience paradigm with launch of Customer Experience Automation platform
PALO ALTO, Calif. and LAS VEGAS, June 11, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today upended the customer experience (CX) market with the launch of Customer Experience Automation (CXA) —a new software category and platform purpose-built to automate the full complexity of modern customer journeys. Customer Experience Automation goes far beyond traditional contact center as a service (CCaaS) and customer relationship management (CRM) solutions. This next-generation platform replaces fragmented, manually coordinated workflows with a unified system of intelligent, autonomous artificial intelligence (AI) agents. These agents collaborate in real time to orchestrate and resolve complex challenges across the entire customer experience lifecycle. 'For years, businesses have faced a false choice: deliver personalized service or operate efficiently at scale,' said Tiago Paiva, chief executive officer and founder of Talkdesk. 'CXA ends that tradeoff. It's not just automation—it's coordinated, autonomous resolution of complex business problems with speed, scale, and impact, without sacrificing the personal touch customers expect.' The pursuit of effective, scalable processes to solve complex customer situations isn't new, but the specialization of tools and expertise to address them has often led to dated systems, siloed knowledge, and fragmented data—ultimately breaking the customer journey into disjointed pieces. Spotty attempts at automation have frequently resulted in a patchwork of disconnected bots and brittle integrations that deliver poor and inconsistent experiences, eroding customer trust rather than building it. The Talkdesk CXA platform is engineered to shatter this paradigm. It introduces a new operating system for customer experience—built on multi-agent AI orchestration and fueled by the Talkdesk Data Cloud, which unifies structured and unstructured data across every customer interaction, channel, and system of record. By turning transcripts, call recordings, messages, and case notes (combined with customer data points from multiple CRMs and specialized systems) into actionable knowledge, the Data Cloud gives AI agents the context they need to solve real business problems intelligently, autonomously, and at scale. This foundation powers a virtuous cycle of automation: discover high-impact opportunities, build intelligent workflows, orchestrate coordinated teams of AI agents, and measure outcomes to drive continuous improvement. With multi-agent orchestration, Talkdesk CXA moves beyond one-size-fits-all automation. Instead of relying on a single system or bot to handle everything, it deploys a network of specialized AI agents—each with a clear role, shared context, and the ability to collaborate in real time. This makes it possible to automate complex, cross-functional processes that span the front and back offices with precision, speed, and adaptability. 'With the launch of CXA, Talkdesk is taking a fundamentally different approach,' said Zeus Kerravala, founder of ZK Research. 'Rather than simply layering AI onto legacy infrastructure, they have created a platform focused on autonomous, multi-agent orchestration. This innovation allows enterprises to automate complex workflows with precision—an area where traditional solutions often fall short.' Talkdesk CXA is also built for speed. With preconfigured use cases, low- and no-code tooling, and both industry-specialized and general-purpose AI agents, organizations can go live fast and start seeing value quickly. Talkdesk CXA supports everything from cross-industry workflows to vertical-specific journeys in healthcare, financial services, retail, utilities, and government. Whether automating a single high-friction workflow or scaling across business units, it accelerates time to value. As part of the Talkdesk CXA launch, Talkdesk also introduced a new AI agent for omnichannel campaigns. This agent automates high-volume outbound voice campaigns. Businesses can easily scale appointment reminders, billing alerts, service updates, and other time-sensitive communications without taking up live agents' time. It's a powerful way to improve reach, reduce costs, and deliver timely engagement across outbound service and sales use cases. 'The customer experience bar is higher than ever, and getting it right is no longer a differentiator—it's essential for survival,' stated Paiva. 'Talkdesk CXA represents a monumental leap forward. We've gone deeper into problem-solving for specific industries, uncovering unique use cases where traditional solutions failed. Our new CXA platform is not about flimsy automations or bolted-together tools; it's about intelligent, coordinated, autonomous, and outcome-focused resolution that transforms the entire customer lifecycle.' Automating Customer Experience for Enterprises Worldwide Talkdesk CXA replaces reactive, human-coordinated workflows with a dynamic network of AI agents, each designed for specific tasks and orchestrated to operate as a single, intelligent system in any industry. Whether it's a pharmacy callback, fraud alert, or complex insurance claim, CXA executes seamlessly across systems, roles, and channels with a personal touch that customers expect and appreciate. More than half of Talkdesk customers are already leveraging CXA capabilities, including BankUnited, Ouro Global, United Rentals, Memorial Healthcare, Michaels, and TEKA. 'As a health system, we need solutions built specifically for our needs and for the communities we serve, and Talkdesk consistently delivers. Having leveraged their advanced AI tools, we're particularly excited about the new CXA platform. It's a monumental leap, with its autonomous, multi-agent AI approach and industry-specific capabilities set to transform how we orchestrate seamless healthcare consumer interactions and critical operational workflows. This is a key differentiator for us,' said Jeffrey Sturman, senior vice president and chief digital information officer at Memorial Healthcare System. 'Our long-standing partnership with Talkdesk is grounded in a shared drive to innovate and elevate how businesses connect with their customers. That's why we're excited about—but not surprised by— their latest announcement. Talkdesk continues to demonstrate its commitment to pushing the boundaries of what's possible in this space. Their new Customer Experience Automation platform is a bold step forward, and we believe it has the potential to fundamentally change how organizations design and deliver customer journeys,' said Amber Scott, vice president of customer experience at Serta Simmons Bedding. 'Talkdesk consistently delivers innovation built for the specific needs of our industry. We've leveraged their advanced AI to improve banking interactions, and the new CXA platform is truly transformational. Its autonomous, multi-agent AI approach redefines how we deliver intelligent, secure, and outcome-focused service, cementing Talkdesk as a vital partner,' said Jeiner Morales, senior vice president and director of data analytics and business systems at BankUnited. 'When CAI chose Talkdesk, we went all in. We harnessed everything we felt we needed to hit the ground running and maximize ROI as quickly as possible, including Talkdesk Workforce Management, Customer Experience Analytics, and Talkdesk Copilot—all components of Talkdesk CXA,' said Thomas Grosso, executive director of service desk at CAI. Built for Trust and Scale Talkdesk has been at the forefront of AI innovation since 2018, putting AI at the core of better customer experiences. Talkdesk CXA is built with inherent AI guardrails to mitigate hallucinations, ensure policy compliance, and provide human-in-the-loop oversight, making AI agents as trustworthy as highly trained human agents. A unique differentiator of the platform is the AI Gateway that enables Talkdesk CXA to sit on top of any third-party contact center, whether on-premises or cloud-based. This allows businesses to seamlessly integrate Talkdesk AI-driven solutions, optimizing self-service, agent assistance, quality management, and security to deliver superior customer experiences, without replacing existing systems. While powerful on its own, CXA truly shines as part of Talkdesk CX Cloud, which gives businesses every part of the contact center platform—from voice to digital and performance and workforce management—with CXA built inside. Talkdesk is globally recognized as a modern cloud-based contact center, but what sets the company apart is its commitment to AI innovation and how seamlessly it's woven throughout both the customer and agent journey. CXA now takes this to a whole new level. Talkdesk is showcasing Talkdesk Customer Experience Automation at Customer Contact Week (CCW) Las Vegas at Caesar's Forum in booth 638. About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Contact: Talkdesk Public Relations [email protected]
