Latest news with #UberIndia
Economic Times
3 days ago
- Business
- Economic Times
How Uber came back from the brink to dislodge Ola
When the world was limping back from the Covid devastation, few businesses were sure about their future. And Uber India was no exception. When it sold its food-delivery business to Zomato and shrunk its size, speculation was rife whether Uber will exit India ride-hailing business too. Cut to 2025. Uber has emerged as the biggest cab-hailing platform in India, with a clear lead over Ola. Bhavish Aggarwal-led domestic rival dominated Uber for much
Time of India
3 days ago
- Business
- Time of India
How Uber came back from the brink to dislodge Ola
When the world was limping back from the Covid devastation, few businesses were sure about their future. And Uber India was no exception. When it sold its food-delivery business to Zomato and shrunk its size, speculation was rife whether Uber will exit India ride-hailing business too. Cut to 2025. Uber has emerged as the biggest cab-hailing platform in India, with a clear lead over Ola. Bhavish Aggarwal-led domestic rival dominated Uber for much
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Business Standard
7 days ago
- Business
- Business Standard
Uber, Noida Airport collaborate to improve airport-ground transport link
Ride-hailing company Uber has entered into a strategic partnership with Noida International Airport to provide passengers with smooth and tech-enabled ground transportation directly from the airport terminal. The collaboration is aimed at enhancing end-to-end travel convenience and aligns with Noida International Airport's commitment to multimodal connectivity, the company said in a statement on Thursday. As part of the agreement, Uber will set up exclusive pick-up zones within the airport premises. These will be supported by on-ground personnel and detailed wayfinding guides to help passengers navigate from the arrival gate to their ride. 'Uber will operate dedicated pick-up zones, complemented by on-ground assistance and step-by-step way finding guide — assisting riders on their way from the gate all the way to the Uber pickup zones,' the company said. To improve operational efficiency, Uber driver-partners will also be allocated reserved parking spaces at the airport, helping to reduce estimated arrival times (ETAs) for passengers. Uber-Noida airport partnership: Key benefits for passengers Travellers choosing Uber at Noida International Airport can expect a range of services: -Real-time tracking and estimated arrival times via the Uber app -Cashless payment options -In-app access to driver and vehicle information, along with an emergency/SOS button -Multiple ride choices including UberGo, Uber Premier, and UberXL (SUV) Commitment to comfortable, door-to-door travel Christoph Schnellmann, CEO of Noida International Airport, highlighted the airport's focus on creating a seamless passenger journey. 'Our goal is to make every part of the passenger journey efficient and comfortable — from door to door,' Schnellmann said. 'The availability of app-based taxi services like Uber is a key step in ensuring that travellers have access to convenient, reliable and safe last-mile transport options." Uber India and South Asia's Director of Business Development, Arnab Kumar, expressed confidence in the collaboration's ability to enhance the travel experience. 'We are proud to partner with Noida International Airport to elevate the travel experience for passengers through reliable and technology-enabled mobility solutions,' Kumar said. 'Our collaboration reflects our commitment to ensuring smooth and comfortable last-mile connectivity, backed by dedicated on-ground support and an effortless booking experience via the Uber app.' Towards a multimodal future This partnership is part of Noida International Airport's broader objective of evolving into a multimodal transportation hub. Alongside app-based taxi services, Noida International Airport plans to offer a variety of travel options to meet diverse passenger needs. The airport is also working with government bodies and other stakeholders to improve access for private vehicles and enhance public transportation links.
Time of India
29-05-2025
- Business
- Time of India
Noida International Airport partners with Uber for mobility solutions
Noida International Airport (NIA) has partnered with Uber to provide passengers with seamless and efficient transportation solutions directly from the airport, offering dedicated pick-up zones, on-ground assistance, and reduced estimated arrival times. Under the agreement, Uber will operate dedicated pick-up zones at the airport. These zones will be complemented by on-ground assistance to guide passengers. Step-by-step wayfinding will also be available, assisting riders from the gate to the Uber pickup zones. To further enhance convenience, Uber driver-partners will have exclusive parking spaces, contributing to reduced estimated arrival times (ETAs) for riders. 'Our goal is to make every part of the passenger journey efficient and comfortable—from door to door,' said Christoph Schnellmann, CEO, Noida International Airport. Benefits for consumers- -Passengers using Uber at NIA can expect several benefits. These include real-time ride tracking and estimated arrival times via the mobile app. -Cashless payment options will also be available for added convenience. This allows for a hassle-free payment experience. -Passengers will have access to driver and vehicle details. An in-app emergency/SOS button will also be provided for safety. -Multiple ride categories will be offered, including UberGo, Uber Premier, and UberXL (SUV) options. This provides flexibility to suit different needs and preferences. -Uber services will be available 24/7, ensuring reliable transport at any hour. This caters to passengers arriving or departing at any time. 'We are proud to partner with Noida International Airport to elevate the travel experience for passengers through reliable and technology-enabled mobility solutions," said Arnab Kumar, Director, Business Development, Uber India and South Asia.
Mint
21-05-2025
- Business
- Mint
Uber faces govt notice over pre-ride tipping, flagged as unfair trade
New Delhi: The Centre has issued a notice to Uber India over its 'advance tip' feature, calling it an unfair and exploitative trade practice that undermines consumer rights. The Central Consumer Protection Authority (CCPA), acting on complaints from users, has asked the ride-hailing platform to explain why customers are being nudged to tip drivers before a ride even begins. 'The practice of 'Advance Tip' is deeply concerning,' consumer affairs minister Prahlad Joshi said in a post on X on Wednesday. 'Forcing or nudging users to pay a tip in advance for faster service is unethical and exploitative. Such actions fall under unfair trade practices. Tip is given as a token of appreciation, not as a matter of right, after the service,' he wrote. The minister added that he had directed CCPA to examine the issue. The regulator, which falls under the Department of Consumer Affairs, has now formally sought an explanation from Uber India. 'Fairness, transparency and accountability must be upheld in all customer interactions,' Joshi said Uber's 'advance tip' prompt appears during the booking process and encourages users to pre-select a gratuity amount before the ride begins—a feature found in other ride-hailing apps as well. CCPA's notice to Uber marks a fresh round of scrutiny on app-based service providers and their compliance with the Consumer Protection Act, 2019, which bars misleading advertisements and unfair pricing strategies. A senior official said that if Uber's response is unsatisfactory, CCPA could initiate further action, including penalties or an order to roll back the feature. Uber did not immediately reply to emailed queries on the development. Several users have complained that Uber's 'advance tip' feature creates pressure and confusion, with some alleging that pre-tipping influences driver allocation or pickup speed—claims that, if substantiated, could amount to discriminatory service delivery. Consumer groups have slammed the feature as deceptive. 'This distorts the voluntary nature of tipping and can amount to coercive monetization. Platforms must clearly differentiate between service charges and optional tips,' said Ashim Sanyal, CEO of Consumer Voice, a consumer protection group. 'Such unethical trade practices violate the Consumer Protection Act and warrant strict legal action,' added Manish K. Shubhay, partner at The Precept-Law Offices. 'Companies must uphold transparency and fairness in all consumer dealings, and any attempt to exploit customers under the guise of service is indefensible.' This isn't the first time Uber has come under the scanner. As reported by Mint on 1 April, the government had earlier confirmed in Parliament that Uber and rival Ola were being investigated for charging different fares based on a user's phone operating system. On 10 January, CCPA issued notices to both companies after complaints surfaced about iOS users being charged higher fares than Android users for identical rides. Both Ola and Uber denied the allegations of charging different fares based on a user's phone model.
