Latest news with #UnifiedGovernmentComplaintsSystem
Middle East
a day ago
- Business
- Middle East
OPEN// PM orders maximizing efforts of Unified Govt Complaints System
CAIRO, June 4 (MENA) - Prime Minister Mostafa Madbouli has emphasized the need to maximize efforts of the Unified Government Complaints System; given its vital role as a link between citizens and government agencies. The prime minister made the remarks as he reviewed a detailed report about the Cabinet's Unified Government Complaints System's work during May 2025. The report was compiled by the system director Tarek el Refaei. Refaei said the system received approximately 182,000 complaints and requests in May. Established by Presidential Decree No. 314 of 2017, the Unified Government Complaints System provides a two-way communication channel between the government and its citizens. The system aims to improve service delivery, address citizen concerns, and foster a more responsive government. (MENA) I S N/S R E
Middle East
29-05-2025
- Politics
- Middle East
OPEN// PM underlines need to diversify channels of receiving citizens' complaints
CAIRO, May 29 (MENA) - Prime Minister Mostafa Madbouli underlined on Thursday the importance of stepping up efforts exerted by the Cabinet's Unified Government Complaints System to monitor, receive and deal with citizens' complaints, especially those of humanitarian dimension. He called of diversifying channels of receiving complaints in a bid to ensure swift response. Madbouli made his remarks while reviewing a report prepared by the Unified Government Complaints System on the government's efforts to deal with citizens' complaints in cooperation with different bodies concerned. Director of the Unified Government Complaints System Tarek el Refai said the quick and effective response of the mechanism to citizens' complaints comes as part of the political leadership's directives to secure a decent life to citizens. He expressed thanks to the ministries of education and health for their swift response to citizens' complaints. Established by Presidential Decree No. 314 of 2017, it provides a two-way communication channel between the government and its citizens. The system aims to improve service delivery, address citizen concerns, and foster a more responsive government. (MENA) S R E
Middle East
11-04-2025
- Politics
- Middle East
OPEN// PM reviews efforts of Unified Gov't Complaints System in March
CAIRO, April 11 (MENA) - Prime Minister Moustafa Madbouli ordered stepping up efforts exerted by the Cabinet's Unified Government Complaints System to monitor, receive and deal with citizens' complaints from all regions of the country. Efforts are focused on maintaining work to promote communication mechanisms between the government and citizens to receive complaints, questions and requests regarding different government services via the Unified Government Complaints System, he said. The government is exerting strenuous efforts to alleviate the suffering of the citizens while facing repercussions of some incidents and change, he said. He added that this came in a move meant to improve services offered to citizens. The premier stressed his complete support for the system and the need to review the performance of all relevant government bodies. The premier made his remarks while reviewing a report prepared by the Unified Government Complaints System on the government's efforts to deal with citizens' complaints in March, 2025. Director of the Unified Government Complaints System Tarek el Refaei confirmed that these efforts aimed to ensure a higher level of response to citizens' complaints. Refaei said the system received 142,000 complaints, requests and questions in March. (MENA) Y R E/M O H
Middle East
22-03-2025
- Politics
- Middle East
OPEN//PM reviews efforts of Unified Gov't Complaints System
CAIRO, March 22 (MENA) - Prime Minister Moustafa Madbouli on Saturday asserted that the Cabinet's Unified Government Complaints System has been efficient while monitoring, receiving and dealing with citizens' complaints from all regions of the country. Efforts are focused on maintaining work to promote communication mechanisms between the government and citizens to receive complaints, questions and requests regarding different government services via the Unified Government Complaints System, he said. The government is exerting strenuous efforts to alleviate the suffering of the citizens while facing repercussions of some incidents and change, he said. He added that this came in a move meant to improve services offered to citizens. The premier stressed his complete support for the system and the need to review the performance of all relevant government bodies. The premier made his remarks while reviewing a report prepared by the Unified Government Complaints System on the government's efforts to deal with citizens' complaints in February, 2025. Director of the Unified Government Complaints System Tarek el Refaei confirmed that these efforts aimed to ensure a higher level of responsiveness to citizens' complaints. (MENA) K F E/M N E
Middle East
08-03-2025
- Politics
- Middle East
OPEN//PM says complaints system is vital bridge between needs of society segments, gov't bodies
CAIRO, March 8 (MENA) - Prime Minister Moustafa Madbouli on Saturday underscored the necessity of maximizing efforts to receive and deal with citizens' complaints and meet requests received by the Cabinet's Unified Government Complaints System nationwide. Efforts are focused on maintaining work to promote communication mechanisms between the government and citizens to receive complaints, questions and requests regarding different government services via the Unified Government Complaints System, he said. The complaints system is considered a vital bridge linking between needs of different segments in the society and various government bodies. The state is seeking to boost the societal participation and transparency and improve services offered to citizens in different sectors, according to him. The premier stressed his complete support for the system and the need to review the performance of all relevant government bodies. The premier made his remarks while reviewing a report prepared by the Unified Government Complaints System on the government's efforts to deal with citizens' complaints in February, 2025. Director of the Unified Government Complaints System Tarek el Refaei confirmed that these efforts aimed to ensure a higher level of responsiveness to citizens' complaints. The total number of complaints submitted through the system in the above-mentioned month amounted to 135,000, according to him. (MENA) Y R E
