Latest news with #ViewFromTheWing
NDTV
5 days ago
- Business
- NDTV
Delta Airlines May Adopt AI Fare System: What It Would Mean For Travellers
Delta Airlines may soon become the first carrier to use artificial intelligence (AI) to set ticket prices. It will test the AI-driven pricing system over the next 18-24 months, the airline has said, as per The New York Post. If the AI technology yields positive results, Delta Airlines may implement it permanently, travel site View From The Wing reported. To get things started, the airline plans to use AI to set ticket prices for up to 20 percent of its domestic flights by the end of 2025. Delta Airlines President Glen Hauenstein said that the company was evaluating how ticket prices should be set up to offer more personalised and relevant options to each traveller. He added that the goal was to benefit the customer and offer the right ticket at the right price, as per View From the Wing. He said, "[It's] a full re-engineering of how we price, and how we will be pricing in the future," adding, "[It's to] get inside the mind of our consumer and present them something that is relevant to them, at the right time, at the right price." The airline earlier announced it would experiment with AI to set prices for 1 percent of its tickets based on how much the customer was willing to pay. So instead of offering a fixed price, the AI would suggest a fixed price customised as per each individual based on things like demand, timings and customer behaviour, reported the outlet. Mr Hauenstein told The Street, "What we have today with AI is a super analyst. We have an analyst that's working 24 hours a day, seven days a week, and trying to simulate in real time, given the same inputs that an analyst sees today, what should the price points be?" This implies that the pricing of one flight out of every five will be determined by an AI program that calculates the maximum amount that customers are willing to pay for their ticket. "We like what we see. We like it a lot, and we're continuing to roll it out," said Delta. For the seventh consecutive year, Delta Airlines was named the top US airline. It was also recognised as the nation's most reliable airline for on-time flights, according to The Points Guy.
New York Post
6 days ago
- Business
- New York Post
Delta will soon use AI to set its ticket prices — here's what this means for travelers
Let AI do it. People are turning to AI for couples therapy and money hacks to pay down debt — now, airlines are relying on it to set ticket prices. The Atlanta-based airline is one of the first of its kind to publicly announce its use of artificial intelligence. Last fall, Delta said it planned to use AI technology to price 1% of its tickets at whatever a customer was willing to pay. The Atlanta-based airline hopes to utilize AI to do the dirty work of setting ticket prices. Charlie's – Now, reportedly, the airline is hoping to utilize AI to set ticket prices on 20% of its domestic flights by the end of the year, according to The Points Guy. On an earnings call last week, Delta announced that it will test out the tech setting flight prices for approximately 18-24 months to see if it's successful — and if it is, it seems that the airlines will make it a permanent thing, according to View From The Wing. Ultimately, Delta wants this new change to be in the customer's favor. '[It's] a full re-engineering of how we price, and how we will be pricing in the future. [It's to] get inside the mind of our consumer and present them something that is relevant to them, at the right time, at the right price,' Glen Hauenstein, Delta's President, said, according to View From The Wing. The Post reached out to Delta Airlines for a comment. Operating with a customer-first approach is maybe how Delta landed on the list of the best airlines of 2025. Delta's AI ticket pricing will undergo a test period lasting approximately 18-24 months. AFP via Getty Images According to The Points Guy, the airlines not only took the cake for the seventh year in a row — but it was also named the most reliable on-time airline in the U.S. 'What put Delta over the top in 2025 was its strength across all the categories we analyzed, from the consistently strong, on-time airline operation it runs to the experience customers have at the airport and in their seats,' the outlet wrote in their report. Of course, with every good thing comes some bad. Earlier this month, a flap from a Delta Airlines flight on its way to Raleigh-Durham International Airport from Atlanta fell from the sky and landed on a driveway in a North Carolina neighborhood. The flag was 'evidently separated' from the left wing, yet the flight managed to have a safe landing once it reached its destination, according to a spokesperson.
New York Post
04-07-2025
- New York Post
Shocking in-flight act by Southwest flyer leaves seatmate stunned
He did what? Passengers on flights do bizarre things all the time — but this one has to be the wildest. Allegedly, a passenger flying a Southwest Airlines flight from Baltimore, Maryland, to Denver, Colorado, earlier this week witnessed a fellow flyer doing drugs, according to View From The Wing. Yes, you read that correctly. Reportedly, the drug-using traveler whipped out a 'steel box [with] lots of bottles inside.' It seemed innocent enough at first — that is, until the flyer 'proceed[ed] to use his Dunkin' Donuts loyalty card to start cutting up lines of cocaine.' The outlet said the flyer then rolled up a $5 bill to do the deed. It's unknown if the crew on the flight stepped in and said or did anything. /x/BoardingArea 'Picks it up and leans toward the window and starts doing blow. I couldn't believe it! Only picture I took, but you can tell what he's doing. Southwest is becoming the new Spirit!' a seatmate who witnessed this told View From The Wing. It's unknown whether this cocaine-using flyer faced any consequences or if the on-flight crew was made aware of this illegal act. By law, if a person is caught traveling in an airport with illegal drugs on them, they can potentially have charges pressed against them and be arrested — depending on the circumstances. The Post reached out to Southwest for comment. Sadly, this isn't the first time passengers tried to party a little too hard while onboard a flight. A group going to Ibiza wanted to start the partying early. daryakomarova – On an easyJet flight to Ibiza — the party capital of the world — a rowdy bunch of British passengers were accused of 'taking pills and drinking alcohol at the same time' while waiting for the flight to take off. The group was supposedly shouting 'Come on Ibizia!' while engaging in unruly behavior. 'Everyone standing, screaming, guys hitting each other, drinking bottles of alcohol one after the other, and stopping the flight attendants from doing their job,' Ibiza resident and fellow passenger on the flight, Erika Barrachina, said. Barrachina was fearful of the inconsiderate group whom she called 'wild animals.' 'I'm not afraid of flying because I've flown around the world but I had a panic attack because it was like being in a pub, in a nightclub, but in the air.' 'It was a really wild 2.5-hour flight,' she added. While easyJet might not have done much, supposedly, Delta took action on one of its recent flights when a flyer was told to spit out his tobacco-free nicotine Zyn pouch on a recent flight. 'Got told to spit my Zyn out on a flight. I really didn't know that was a thing?' the person wrote on the Reddit thread r/delta. 'Delta flight, first class (not that that matters). They brought a cup out and asked me to spit my Zyn out,' the flier said. 'They said it was because it was a tobacco product. I didn't put up a fight and complied right away.
New York Post
29-05-2025
- Business
- New York Post
Solo fliers are getting hit with higher fares — here's how airlines are getting away with it
In a time when businesses want to tack on hidden fees for almost anything — it shouldn't come as a surprise that airlines are suddenly being greedy with how they're charging solo flyers. Reportedly, Delta is one of a few airlines that are now charging extra for single flight tickets. According to View From The Wing, technically some of the airlines disclose in their fare fules that if a customer purchases an individual ticket — even if it's one of their cheapest fare options — that they'll be charged more unless they have someone accompanying them on the flight. 3 Reportedly, Delta is one of a few airlines that are now charging extra for single flight tickets. miglagoa – The team at Thrifty Traveler did some digging and pointed out that this price hike for solo tickets isn't for every airlines' flight route and it's unclear how long this increased fare will go on for. And it seems that Delta isn't the only airline being greedy. United and American airlines are supposedly also taking this approach with price gouging. Thrifty Traveler found that a single one-way standard economy United ticket traveling from Chicago-O'Hare to Peoria costs $269. But if you tack on a few more people to the reservation, that almost $300 ticket fare drops to less than $200 per person. 3 The airlines aren't even being sneaky with their price gouging tactics. Getty Images United isn't trying to be sneaky about it either — it's written in the fare fules for this ticket: 'Must be accompanied on all sectors in same compartment by at least 1 adult 15 or older.' It's easy for solo passengers to not even realize this price difference — so their best bet, if they're able to, is to shop around different airlines to get the best bang for their buck. 3 Those looking to travel solo should shop around for the best airfare prices. Goffkein – The good news is that overall, flight prices for summer travel are down 7% year-over-year, according to Eric Rosen, the director of travel content at The Points Guy and a Kayak report. 'It's quite significant for prices to drop that much,' he told The Post. And international airfare is seeing an even greater price decrease, with flight tickets to hot spots like Sydney, Hong Kong and Berlin — down by 23%, 16% and 13%. While you're looking for the best prices on airfare, also take a peek at off-the-beaten-path routes that airlines are adding to their network. 'United is putting a Greenland — which is in Denmark — flight into service on June 14, which could be interesting for folks who want to take an adventure-type trip,' Rosen suggested.
Yahoo
26-03-2025
- Yahoo
Flight forced to divert after pilot realises they forgot their passport
A flight departing the United States and heading for China had to make a last-minute diversion and land in San Francisco after the pilot realised they did not have their passport on the flight with them. Flight UA198 with 257 passengers onboard departed from Los Angeles International Airport at 2pm local time on Saturday 22 March on a 13-and-a-half-hour flight to Shanghai. But after almost two hours in the air, the plane made a giant U-turn and landed in San Francisco, further north from where it departed, just before 5pm. Tracking data from FlightRadar24 shows the Boeing 787-9 flying out from Los Angeles over the Pacific Ocean before turning around back to California. After the incident, a United passenger on the flight posted on X: 'UA198 diverted to SFO because the pilot forgot his passport? 'Now stuck six plus hours. Completely unacceptable. United, what compensation are you offering for this total mishandling?' A United Airlines spokesperson replied with 'we sincerely apologize for this unexpected travel disruption' and offered the passenger assistance with an agent. The passenger followed up by saying that 'all the passengers deserve compensation,' to which the airline provided a link on how to request it. Passengers received this message from the airline amid the incident, according to travel website View From The Wing: 'Your flight diverted to San Francisco due to an unexpected crew-related issue requiring a new crew. 'Once they arrive, we'll get you back on your way to Shanghai as soon as possible. 'We sincerely apologize for this disruption and appreciate your patience.' The passengers received a $15 (£11.57) meal voucher upon arrival in San Francisco, the outlet reported. Another flight departing San Francisco to Shanghai took off later that evening at 9pm, landing in Shanghai over 12 hours later before 1am local time, tracking data shows. In a statement to The Independent, a United spokesperson said: 'On Saturday, United flight 198 from Los Angeles to Shanghai landed at San Francisco International Airport as the pilot did not have their passport onboard. 'We arranged for a new crew to take our customers to their destination that evening. Customers were provided with meal vouchers and compensation.' This is not the first time a flight has been disrupted due to pilots turning up to the job without their crucial travel document. In 2019, a flight from Vietnam was delayed by 11 hours after a T'way Air pilot lost his passport. The flight was due to depart Ho Chi Minh City for Incheon, South Korea but after misplacing his passport, the pilot could not gain access to the airport. All 160 passengers due to fly had to wait overnight until the airline found a replacement pilot to bring them to their destination. The airline booked travellers into hotels and provided breakfast, while it also looked into disciplinary action for the pilot for delaying the flight.
