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India Today
5 days ago
- Business
- India Today
Startup founder calls flight travel insurance a scam, shares experience
A business founder has shared his frustrating experience with travel insurance, calling the industry's practices a "borderline scam" after struggling for weeks to claim compensation for a delayed Pandita, founder of Growth Rocket, detailed his ordeal on LinkedIn after attempting to claim Rs 3,000 for a three-hour flight delay between Bangalore and Delhi. What should have been a straightforward process turned into a weeks-long battle across multiple platforms and customer service CLAIM JOURNEYadvertisementPandita purchased travel insurance for Rs 249 whilst booking his flight, describing it as an afterthought. "I didn't think much of it while booking. Just clicked 'Add' and moved on," he wrote. When his flight was delayed by three hours, he attempted to use the app to make a claim but found no option available. A 20-minute call to customer care revealed the policy was handled by a third-party insurer, directing him to check his email for further email mentioned he could claim but provided no clear process, simply stating: "Contact support if you face issues."MULTIPLE PLATFORMS, NO RESOLUTIONWhat followed was a maze of different platforms and requirements. Pandita described being directed from email to a web portal, then to download yet another app, before finally being asked to provide documents via WhatsApp."I went to the portal and surprise, no claim option. Only a link asking me to download their app," he downloading the app and creating an account, he still found no clear way to make his claim. A second customer service call lasted 30 minutes, during which he was asked for "all details, policy number, certificate number, random codes from my inbox."WEEKS OF FRUSTRATIONThree weeks after the initial delay, Pandita says he has spoken to six different people and visited more than five portals, yet the claim process remains incomplete."They make the claim process so long and painful that I'm somehow convinced this isn't a flaw, it's by design," he claimed in his suggested that insurance companies profit from customers who give up on small claims due to the complex process. "When millions give up on small claims, that's big profit for insurance companies," he expressed disappointment that what he bought for "peace of mind" had instead caused weeks of frustration, questioning whether the insurance was "even worth it."- Ends
BBC News
18-03-2025
- Politics
- BBC News
Haverfordwest: Councillor made racist slave comment
A former councillor was the voice in an audio recording of someone making racist comments, an ombudsman investigation has found. Political opponents identified Andrew Edwards on a 16-second audio recording of someone saying white men should have a black Edwards, who represented the Haverfordwest Prendergast ward on Pembrokeshire County Council before stepping down in December 2024, told the Public Services Ombudsman for Wales he was the victim of a "deep fake". But Michelle Morris said "the investigation found, on balance, that it was the former member's voice on the voice recording". In the recording, the person can be heard saying: "Nothing wrong with the skin colour at all."I think all white men should have a black man as a slave or black woman as a slave, you know. "There's nothing wrong with skin colour, it's just that they're lower class than us white people."Mr Edwards, a former Conservative council member, referred himself to the ombudsman. In an interview during the investigation, he claimed the voice recording was a "deep fake", created with malicious intent by someone using an algorithm to make it seem her report, Ms Morris said it probably was his voice on the recording and that it had been sent as a voice note to his partner via WhatsApp."The content of the voice note was considered racist," she wrote. Mr Edwards did admit sharing information about council business alongside disrespectful comments about members of the public via WhatsApp with his partner. He explained he was under personal pressure at the time and was "venting" to his Morris found his conduct "could reasonably be considered as disreputable and was capable of seriously undermining public confidence in the council and the office of member".She referred the matter to the Adjudication Panel for Wales, which considers alleged breaches of local authority codes of conduct.
