Startup founder calls flight travel insurance a scam, shares experience
When his flight was delayed by three hours, he attempted to use the app to make a claim but found no option available. A 20-minute call to customer care revealed the policy was handled by a third-party insurer, directing him to check his email for further instructions.The email mentioned he could claim but provided no clear process, simply stating: "Contact support if you face issues."MULTIPLE PLATFORMS, NO RESOLUTIONWhat followed was a maze of different platforms and requirements. Pandita described being directed from email to a web portal, then to download yet another app, before finally being asked to provide documents via WhatsApp."I went to the portal and surprise, no claim option. Only a link asking me to download their app," he explained.After downloading the app and creating an account, he still found no clear way to make his claim. A second customer service call lasted 30 minutes, during which he was asked for "all details, policy number, certificate number, random codes from my inbox."WEEKS OF FRUSTRATIONThree weeks after the initial delay, Pandita says he has spoken to six different people and visited more than five portals, yet the claim process remains incomplete."They make the claim process so long and painful that I'm somehow convinced this isn't a flaw, it's by design," he claimed in his post.Pandita suggested that insurance companies profit from customers who give up on small claims due to the complex process. "When millions give up on small claims, that's big profit for insurance companies," he wrote.He expressed disappointment that what he bought for "peace of mind" had instead caused weeks of frustration, questioning whether the insurance was "even worth it."- Ends
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