Latest news with #XtelifyServe
Indian Express
5 days ago
- Business
- Indian Express
Bharti Airtel-owned Xtelify launches ‘Airtel Cloud' for businesses amid data localisation push
Bharti Airtel's digital subsidiary Xtelify on Monday, August 4, marked its entry into the local cloud services market with the launch of a telco-grade platform called 'Airtel Cloud' in India. The cloud platform was initially designed for Airtel's own use in India. However, the telecom giant is now expanding Airtel Cloud access to businesses seeking data localisation solutions in the country. Airtel Cloud is capable of handling 140 crore transactions per minute. The data is hosted on sustainable data centres that use generative AI to manage and allocate computing resources. It is overseen by 300 certified cloud experts. 'The highly secure and reliable Airtel Cloud offers IaaS, PaaS and advanced connectivity and guarantees secure migration, effortless scaling, lower costs and no vendor lock-ins,' the company said in a press release. Airtel's announcement comes amid efforts by the Centre to position the country as a global hub for data centres. A report by International Data Corporation last year estimated the cloud services market in India to grow from $8.3 billion in 2023 to $24.2 billion by 2028. Gopal Vittal, Vice Chairman and MD, Bharti Airtel, said that the company has been using Airtel Cloud to run applications and power over 590 million customer touchpoints. 'All controls of our cloud will reside strictly within the country ensuring zero possibility of any entity outside India being able to access any part of this data or its working,' he said. The telco on Monday also introduced a new AI-powered software platform that is designed to provide other telcos with solutions to improve customer experience, lower churn, and raise the Average Revenue Per User (ARPU). This platform comprises a suite of AI-powered software solutions such as a data engine called Xtelify Data Engine to provide other telecom service providers AI-generated insights at scale, a platform for streamlining tasks called Xtelify Work, a platform for managing customer experience called Xtelify Serve, and Xtelify IQ for real-time omnichannel customer engagement. Airtel said it has inked deals with three firms in Singapore, Philippines, and Africa to provide these services through the newly launched platform. Singtel in Singapore will use the Xtelify Work platform for AI-led automation of tasks such as fleet optimisation, task management, real-time tracking and governance, etc. Meanwhile, Globe Telecom in Philippines has signed on to use Xtelify's AI-powered customer services platform. Airtel Africa will look to empower its 1,50,000 team of field agents with the Xtelify Data Engine, Xtelify Work, and Xtelify IQ platforms. 'It is a very pivotal moment in our history as we take our world class, home grown platforms of Airtel Cloud and software solutions to businesses in India and telcos all over the world. We are privileged to have signed on partnerships with three top tier companies already – Singtel, Globe Telecom and Airtel Africa,' Vittal further said.
Business Standard
5 days ago
- Business
- Business Standard
Xtelify (an Airtel arm) launches telco-grade sovereign-cloud platform 'Airtel Cloud'
Xtelify, a fully-owned subsidiary of Bharti Airtel (Airtel) housing all of Airtel's digital assets and capabilities, today launched a sovereign, telco-grade cloud platform Airtel Cloud'. Tailored to handle 140 crore transactions per minute for Airtel's own use in India, this sovereign cloud platform is now being extended to meet the ever-evolving needs of businesses in India. Hosted on next-gen sustainable data centres, with Gen-AI based provisioning, and managed by 300 certified cloud experts, the highly secure and reliable Airtel Cloud offers IaaS, PaaS and advanced connectivity and guarantees secure migration, effortless scaling, lower costs and no vendor lock-ins. Xtelify also launched an AI-powered, future-ready software platform that will help telcos all around the world rid themselves of underlying complexity, improve customer experience, lower churn and raise ARPU. Addressing every layer of the telecom value chain, the solution comes with a converged data engine for AI led insights and intelligence at scale, a Workforce platform for real time task streamlining and an experience platform for managing every element of the customer journey for a telco. Xtelify signed three global partnerships for the newly launched platform. 1. With Singtel, Xtelify will deploy an enterprise-grade, plug-and-play transformative platform Xtelify Work' equipping Singtel's field teams in Singapore with AI-powered capabilities like fleet optimization, automated task management and real-time tracking and governance that will enhance their productivity. 2. With Globe Telecom, Xtelify will deploy its cutting edge, next-generation, AI-powered customer services platform Xtelify Serve' in Philippines. This will help Globe Telecom in elevating it's customer experience at scale through omni-channel service assurance, streamline business processes and intelligent data-driven operations. 3. With Airtel Africa, Xtelify will provide its software platforms, which includes Data Engine, Work and IQ. Deploying Xtelify Data Engine and Xtelify Work will empower Airtel Africa's 150K-strong field team across 14 countries with market insights for micro-targeted strategies and unlock critical use cases like spam and fraud protection for their customers across Africa. Xtelify IQ will enable secure, real-time, omnichannel customer engagement, enhancing both service quality and customer experience.
Time of India
5 days ago
- Business
- Time of India
Bharti Airtel's arm launches sovereign cloud for enterprises; partners Singtel, Globe Telecom, Airtel Africa
NEW DELHI: Bharti Airtel 's fully-owned subsidiary, Xtelify , on Monday launched the ' Airtel Cloud ' platform for enterprises in India. The telecom company also launched an artificial intelligence (AI)-powered software platform that will enable telcos to alleviate underlying challenges of cloud migration, improve customer experience and improve average revenue per user (ARPU). Airtel Cloud presently handles 140 crore transactions per minute for the Sunil Mittal-led telco in India, however, it has been made available to enterprises in the country. 'Hosted on next-gen sustainable data centres, with Gen-AI based provisioning, and managed by 300 certified cloud experts, the highly secure and reliable Airtel Cloud offers IaaS, PaaS and advanced connectivity and guarantees secure migration, effortless scaling, lower costs and no vendor lock-ins,' Airtel said. Xtelify also signed partnerships with three global telecom carriers, under which, it will deploy the Xtelify Work for Singtel , Xtelify Serve for Globe Telecom , and Xtelify Data Engine, Work and IQ for Airtel Africa . The software platform, meanwhile, addresses every layer of the telecom value chain, and comes with a converged data engine for AI-led insights and intelligence at scale, a workfroce platform for real-time task streamlining and an experience platform for managing every element of the customer journey for a telco. Xtelify houses all of Airtel's digital capabilities, including AI-backed Airtel Cloud, Xtelify Work, Xtelify Data Engine, Xtelify Serve, and Xtelify IQ, backed by a 24x7 managed services hub in Pune. 'It is a very pivotal moment in our history as we take our world-class, homegrown platforms of Airtel Cloud and software solutions to businesses in India and telcos all over the world. We are privileged to have signed on partnerships with three top-tier companies already - Singtel, Globe Telecom, and Airtel Africa,' said Gopal Vittal, vice-chairman & managing director, Bharti Airtel. According to Vittal, Airtel has been harnessing digital innovations at scale to transform its services and enhance customer experiences, which has involved powering over 590 million customer touchpoints and solving complex telecom challenges. 'Today, we are also excited to take our telco-grade, sovereign-cloud platform and help businesses in India innovate faster, scale smarter and stay secure in today's rapidly-evolving digital landscape,' he added. 'We are always looking for ways to better equip our field engineers so we can deliver the best possible experiences to our customers. This platform enables us to reimagine our workflows with AI at the core, improving both efficiency and customer service,' said Ng Tian Chong, CEO, Singtel Singapore. Carl Cruz, president & CEO, Globe Telecom, said, 'By integrating Xtelify's AI-powered Case Management Platform into our operations, we bring to life our commitment to best-in-class service across every journey, from the first touchpoint to final resolution. This transformation enables a more seamless and transparent experience for our customers, where concerns are addressed with clarity, accountability, and genuine care.' 'We are excited to have Xtelify as a core technology partner, enabling us to deliver meaningful digital advancements and enriching the lives of millions across Africa,' said Jacques Barkhuizen, group chief information officer (CIO), Airtel Africa.
