Bharti Airtel's arm launches sovereign cloud for enterprises; partners Singtel, Globe Telecom, Airtel Africa
Bharti Airtel
's fully-owned subsidiary,
Xtelify
, on Monday launched the '
Airtel Cloud
' platform for enterprises in India. The telecom company also launched an artificial intelligence (AI)-powered software platform that will enable telcos to alleviate underlying challenges of cloud migration, improve customer experience and improve average revenue per user (ARPU).
Airtel Cloud
presently handles 140 crore transactions per minute for the Sunil Mittal-led telco in India, however, it has been made available to enterprises in the country.
'Hosted on next-gen sustainable data centres, with Gen-AI based provisioning, and managed by 300 certified cloud experts, the highly secure and reliable Airtel Cloud offers IaaS, PaaS and advanced connectivity and guarantees secure migration, effortless scaling, lower costs and no vendor lock-ins,' Airtel said.
Xtelify also signed partnerships with three global telecom carriers, under which, it will deploy the Xtelify Work for
Singtel
, Xtelify Serve for
Globe Telecom
, and Xtelify Data Engine, Work and IQ for
Airtel Africa
.
The software platform, meanwhile, addresses every layer of the telecom value chain, and comes with a converged data engine for AI-led insights and intelligence at scale, a workfroce platform for real-time task streamlining and an experience platform for managing every element of the customer journey for a telco.
Xtelify houses all of Airtel's digital capabilities, including AI-backed Airtel Cloud, Xtelify Work, Xtelify Data Engine, Xtelify Serve, and Xtelify IQ, backed by a 24x7 managed services hub in Pune.
'It is a very pivotal moment in our history as we take our world-class, homegrown platforms of Airtel Cloud and software solutions to businesses in India and telcos all over the world. We are privileged to have signed on partnerships with three top-tier companies already - Singtel, Globe Telecom, and Airtel Africa,' said Gopal Vittal, vice-chairman & managing director, Bharti Airtel.
According to Vittal, Airtel has been harnessing digital innovations at scale to transform its services and enhance customer experiences, which has involved powering over 590 million customer touchpoints and solving complex telecom challenges.
'Today, we are also excited to take our telco-grade, sovereign-cloud platform and help businesses in India innovate faster, scale smarter and stay secure in today's rapidly-evolving digital landscape,' he added.
'We are always looking for ways to better equip our field engineers so we can deliver the best possible experiences to our customers. This platform enables us to reimagine our workflows with AI at the core, improving both efficiency and customer service,' said Ng Tian Chong, CEO, Singtel Singapore.
Carl Cruz, president & CEO, Globe Telecom, said, 'By integrating Xtelify's AI-powered Case Management Platform into our operations, we bring to life our commitment to best-in-class service across every journey, from the first touchpoint to final resolution. This transformation enables a more seamless and transparent experience for our customers, where concerns are addressed with clarity, accountability, and genuine care.'
'We are excited to have Xtelify as a core technology partner, enabling us to deliver meaningful digital advancements and enriching the lives of millions across Africa,' said Jacques Barkhuizen, group chief information officer (CIO), Airtel Africa.
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